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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 607 Views
  • 4 replies
  • 2 likes
  • Other
  • 607 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17201 Views
  • 8 replies
  • 1 likes
  • Other
  • 17201 Views
  • 8 replies
  • 1 likes

Spotify PS4 App not Working

App will not start songs. Doesn't matter if I try to start a song with the playstation, by using my phone as a remote, my playlist, other playlist, etc. Under no circumstances can I start a song at will. As soon as i click play on a song, the song pa...

  • Newbie
  • App will not start songs. Doesn't matter if I try to start a song with the playstation, by using my phone as a remote, my playlist, other playlist, etc. Under no circumstances can I start a song at w...
  • FBAC_2019
  • Casual Listener
  • 1378 Views
  • 12 replies
  • 7 likes
  • music
  • 1378 Views
  • 12 replies
  • 7 likes

Superuser Contribution Suggested albums

PlanPremiumCountryUKDeviceOne Plus 6Operating SystemAndroid My Question or IssueHow can I stop recieving full page ads for new songs/albums when I open spotify? I don't want these as they are essentially adverts for something I didn't choose/select/a...

  • Regular
  • Plan Premium Country UK Device One Plus 6 Operating System Android   My Question or Issue How can I stop recieving full page ads for new songs/albums when I open spotify? I don't want ...
  • Elena
  • Moderator
  • 557 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to post a question in the Community?

Hello all.. sorry to hijack this thread, but I need to post a question and for the life of me I can't find any way to create a new issue / thread. I'm signed in under my account, but there are not buttons or options anywhere for this. Can someone hel...

Screen Shot 2020-07-24 at 12.53.21 PM.png
  • Visitor
  • Hello all.. sorry to hijack this thread, but I need to post a question and for the life of me I can't find any way to create a new issue / thread.  I'm signed in under my account, but there are ...
  • Xenia
  • Moderator
  • 1025 Views
  • 1 replies
  • 5 likes
  • 1025 Views
  • 1 replies
  • 5 likes

Superuser Contribution I can't open my playlist in standalone mode

PlanPremiumCountryArgentinaDeviceSamsung Gear SportOperating SystemTizen OS 4.0 My Question or IssueSome of my playlists don't open when I'm in standalone mode, it shows me the loading spinner for a few seconds and it takes me back to the app home sc...

  • Newbie
  • Plan Premium Country Argentina Device Samsung Gear Sport Operating System Tizen OS 4.0   My Question or Issue Some of my playlists don't open when I'm in standalone mode, it shows me t...
  • Elena
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 301 Views
  • 1 replies
  • 0 likes

Issues with google cast support

I'm on Family premium plan running on Android and Windows across numerous devices. We mostly listen via various Google Home devices which used to be a bit clunky, but usable. There have been recent changes that now seem to make Spotify a very poor ex...

  • Casual Listener
  • I'm on Family premium plan running on Android and Windows across numerous devices.  We mostly listen via various Google Home devices which used to be a bit clunky, but usable. There have been re...
  • hiyakker
  • Casual Listener
  • 2736 Views
  • 10 replies
  • 7 likes
  • 2736 Views
  • 10 replies
  • 7 likes

My Chromecast TV doesn't show up on my laptop, only on my phone

I just got a new Chromecast TV and the device doesn't show up on my Spotify app on my Macbook. They're both connected to the same wifi and my TV only shows up on my iPhone. If I play it from my phone, only THEN it shows up as a device on my laptop. H...

  • Visitor
  • I just got a new Chromecast TV and the device doesn't show up on my Spotify app on my Macbook. They're both connected to the same wifi and my TV only shows up on my iPhone.   If I play it from...
  • fronc
  • Casual Listener
  • 946 Views
  • 3 replies
  • 0 likes
  • Connect
    Desktop
  • 946 Views
  • 3 replies
  • 0 likes

Chromecast support from desktop and web.

I'm sure this has been requested before but please add Chromecast support with the ability to cast directly from desktop app and web player. Thanks.

  • Casual Listener
  • I'm sure this has been requested before but please add Chromecast support with the ability to cast directly from desktop app and web player. Thanks.
  • MattSuda
  • Spotify Star
  • 783 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 783 Views
  • 2 replies
  • 0 likes

Spotify isn't working properly with Chromecast

PlanPremiumCountryFranceDeviceMacbook Pro late 2016, Chromecast 2019, Huawei P20 LiteOperating SystemMac OS Catalina, Android 9 My Question or IssueSpotify doesn't work properly with Chromecast with my devices. It actually worked fine for a month aft...

  • Casual Listener
  • Plan Premium Country France Device Macbook Pro late 2016, Chromecast 2019, Huawei P20 Lite Operating System Mac OS Catalina, Android 9   My Question or Issue Spotify doesn't work prope...
  • MattSuda
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

continuous play with alexa

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)We have spotify premium family,we’re in Canada,we use sonos speakers with ios,ipad os and alexaMy Question or Issu...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) We have spotify premium family,we’re ...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Webplayer crashes when logged in with Firefox with a custom user agent.

PlanPremiumUKDeviceGeneric DesktopOperating SystemDebian LinuxMy Question or IssueThe webpage player crashes when logged in with a custom user agent string.Steps to reproduce:Using Firefox 78.0.2 and the User-Agent Switcher extension.Set user agent t...

  • Visitor
  • Plan Premium UK Device Generic Desktop Operating System Debian Linux My Question or Issue The webpage player crashes when logged in with a custom user agent string. Steps to reproduce:...
  • 279 Views
  • 0 replies
  • 1 likes
  • Other
  • 279 Views
  • 0 replies
  • 1 likes

Spotify streams

My Question or IssueWhat counts as a stream on Spotify? I know I have to play a song for 30 seconds or more, but does putting a song on repeat have any affect on the streams? I’ve heard if you put one song on repeat, it only counts as one stream no m...

  • Visitor
  • My Question or Issue What counts as a stream on Spotify? I know I have to play a song for 30 seconds or more, but does putting a song on repeat have any affect on the streams? I’ve heard if you put ...
  • AdamDam
  • Spotify Star
  • 828 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 828 Views
  • 1 replies
  • 0 likes

Different albums appear in two different free accounts

Plan FreeCountry RussiaDevice(iPhone 6 plus, Lenovo laptop)Operating System(iOS 6, Windows 10 My Question or IssueHi! I happened to create two different accounts, both free yet, and I noticed that when I search for the same song in both of them, it s...

  • Regular
  • Plan Free Country Russia Device (iPhone 6 plus, Lenovo laptop) Operating System (iOS 6, Windows 10   My Question or Issue Hi! I happened to create two different accounts, both ...
  • 243 Views
  • 0 replies
  • 0 likes
  • Other
  • 243 Views
  • 0 replies
  • 0 likes

WebPlayer: Album not found error

Hello,When I try to open an album in the WebPlayer, I get a message that the album is not found.When I click the Play button directly, the album plays without errors.When I try to open the album in the Windows application, it also works.It does not o...

  • Newbie
  • Hello, When I try to open an album in the WebPlayer, I get a message that the album is not found. When I click the Play button directly, the album plays without errors. When I try to open the al...
  • 271 Views
  • 0 replies
  • 0 likes
  • Other
  • 271 Views
  • 0 replies
  • 0 likes

Spotify Ad Studio in Ukraine

Recently Spotify officially launched in a number of western European countries including Ukraine. Though it's still impossible to choose Ukraine in ad studio for targeting. I googled, but it didn`t help much. Is there any information when ads will be...

  • Casual Listener
  • Recently Spotify officially launched in a number of western European countries including Ukraine. Though it's still impossible to choose Ukraine in ad studio for targeting. I googled, but it didn`t h...
  • Capybara_Paul
  • Casual Listener
  • 328 Views
  • 1 replies
  • 1 likes
  • Other
  • 328 Views
  • 1 replies
  • 1 likes

Disable spotify connect

Hello, some guys used my Bose SoundTouch speakers with their spotify accounts and now they can use it, turn it on, off, play music whenever they want. I don't want this. I have no idea what the account(s) are.I don't want my speakers listed in any sp...

  • Newbie
  • Hello,   some guys used my Bose SoundTouch speakers with their spotify accounts and now they can use it, turn it on, off, play music whenever they want.   I don't want this. I have no i...
  • MusOnBosLov
  • Visitor
  • 536 Views
  • 1 replies
  • 2 likes
  • 536 Views
  • 1 replies
  • 2 likes

Unable to shuffle songs on Samsung TV Spotify App

PlanPremium CountryUSA DeviceSamsung 65" Q7F 4K TV Operating Systemunknown My Question or IssueWhen running the Spotify app from my TV, there is no ability to shuffle songs. The only options I have are to like / unlike.

  • Visitor
  • Plan Premium   Country USA   Device Samsung 65" Q7F 4K TV   Operating System unknown   My Question or Issue When running the Spotify app from my TV, there is no abili...
  • 308 Views
  • 0 replies
  • 0 likes
  • Samsung
    TV
  • 308 Views
  • 0 replies
  • 0 likes

Weak security - please report under Data Protection laws

I like many users are constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I therefore please ask all users affected to log a compla...

  • Regular
  • I like many users are constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I ther...
  • 278 Views
  • 0 replies
  • 0 likes
  • Other
  • 278 Views
  • 0 replies
  • 0 likes

Spotify mood playlists are in a mixed language

PlanPremiumCountryRussiaDeviceDesktop PCOperating SystemWindows 8.1 My Question or IssueSpotify recently launched in my country, for which I am grateful. And yet I couldn't help but notice that the mood playlists that are available to me come in a mi...

  • Regular
  • Plan Premium Country Russia Device Desktop PC Operating System Windows 8.1   My Question or Issue Spotify recently launched in my country, for which I am grateful. And yet I couldn't h...
  • 286 Views
  • 0 replies
  • 0 likes
  • Other
  • 286 Views
  • 0 replies
  • 0 likes

Create shuffle to one or more Playlists

Turn on all your playlists to a shuffle mode. So if you have some great playlist it would be good if there is an shuffle option, so I can choose one or more playlists to play longer, instead of choosing shuffle only on one playlist.

  • Visitor
  • Turn on all your playlists to a shuffle mode. So if you have some great playlist it would be good if there is an shuffle option, so I can choose one or more playlists to play longer, instead of choos...
  • 314 Views
  • 0 replies
  • 0 likes
  • Shuffle Playlist
  • 314 Views
  • 0 replies
  • 0 likes

Spotify Original Podcast has ads on Sonos despite premium

PlanPremium (connected to a family subscription)CountryUnited KingdomDeviceiPhone 6S Plus, Sonos OneOperating SystemiOS 13.3.1, Sonos 11.1 My Question or IssueI started listening to a podcast called 'The Besties', it's a Spotify original so it's not ...

  • Casual Listener
  • Plan Premium (connected to a family subscription) Country United Kingdom Device iPhone 6S Plus, Sonos One Operating System iOS 13.3.1, Sonos 11.1   My Question or Issue I started liste...
  • D_eN_t
  • Visitor
  • 1497 Views
  • 1 replies
  • 1 likes
  • 1497 Views
  • 1 replies
  • 1 likes