Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1408 Views
  • 13 replies
  • 4 likes
  • Other
  • 1408 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17529 Views
  • 8 replies
  • 1 likes
  • Other
  • 17529 Views
  • 8 replies
  • 1 likes

Spotify Ad Studio in Ukraine

Recently Spotify officially launched in a number of western European countries including Ukraine. Though it's still impossible to choose Ukraine in ad studio for targeting. I googled, but it didn`t help much. Is there any information when ads will be...

  • Casual Listener
  • Recently Spotify officially launched in a number of western European countries including Ukraine. Though it's still impossible to choose Ukraine in ad studio for targeting. I googled, but it didn`t h...
  • Capybara_Paul
  • Casual Listener
  • 332 Views
  • 1 replies
  • 1 likes
  • Other
  • 332 Views
  • 1 replies
  • 1 likes

Disable spotify connect

Hello, some guys used my Bose SoundTouch speakers with their spotify accounts and now they can use it, turn it on, off, play music whenever they want. I don't want this. I have no idea what the account(s) are.I don't want my speakers listed in any sp...

  • Newbie
  • Hello,   some guys used my Bose SoundTouch speakers with their spotify accounts and now they can use it, turn it on, off, play music whenever they want.   I don't want this. I have no i...
  • MusOnBosLov
  • Visitor
  • 547 Views
  • 1 replies
  • 2 likes
  • 547 Views
  • 1 replies
  • 2 likes

Unable to shuffle songs on Samsung TV Spotify App

PlanPremium CountryUSA DeviceSamsung 65" Q7F 4K TV Operating Systemunknown My Question or IssueWhen running the Spotify app from my TV, there is no ability to shuffle songs. The only options I have are to like / unlike.

  • Visitor
  • Plan Premium   Country USA   Device Samsung 65" Q7F 4K TV   Operating System unknown   My Question or Issue When running the Spotify app from my TV, there is no abili...
  • 312 Views
  • 0 replies
  • 0 likes
  • Samsung
    TV
  • 312 Views
  • 0 replies
  • 0 likes

Weak security - please report under Data Protection laws

I like many users are constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I therefore please ask all users affected to log a compla...

  • Regular
  • I like many users are constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I ther...
  • 286 Views
  • 0 replies
  • 0 likes
  • Other
  • 286 Views
  • 0 replies
  • 0 likes

Spotify mood playlists are in a mixed language

PlanPremiumCountryRussiaDeviceDesktop PCOperating SystemWindows 8.1 My Question or IssueSpotify recently launched in my country, for which I am grateful. And yet I couldn't help but notice that the mood playlists that are available to me come in a mi...

  • Regular
  • Plan Premium Country Russia Device Desktop PC Operating System Windows 8.1   My Question or Issue Spotify recently launched in my country, for which I am grateful. And yet I couldn't h...
  • 296 Views
  • 0 replies
  • 0 likes
  • Other
  • 296 Views
  • 0 replies
  • 0 likes

Create shuffle to one or more Playlists

Turn on all your playlists to a shuffle mode. So if you have some great playlist it would be good if there is an shuffle option, so I can choose one or more playlists to play longer, instead of choosing shuffle only on one playlist.

  • Visitor
  • Turn on all your playlists to a shuffle mode. So if you have some great playlist it would be good if there is an shuffle option, so I can choose one or more playlists to play longer, instead of choos...
  • 318 Views
  • 0 replies
  • 0 likes
  • Shuffle Playlist
  • 318 Views
  • 0 replies
  • 0 likes

Spotify Original Podcast has ads on Sonos despite premium

PlanPremium (connected to a family subscription)CountryUnited KingdomDeviceiPhone 6S Plus, Sonos OneOperating SystemiOS 13.3.1, Sonos 11.1 My Question or IssueI started listening to a podcast called 'The Besties', it's a Spotify original so it's not ...

  • Casual Listener
  • Plan Premium (connected to a family subscription) Country United Kingdom Device iPhone 6S Plus, Sonos One Operating System iOS 13.3.1, Sonos 11.1   My Question or Issue I started liste...
  • D_eN_t
  • Visitor
  • 1515 Views
  • 1 replies
  • 1 likes
  • 1515 Views
  • 1 replies
  • 1 likes

[Social] Activity doesn't show in the Friends tab

I was confused by my last years Wrapped playlist and figured, that listening on Alexa (neither with the app open on your phone nor closed) won't count for your Wrapped playlist. While talking to the support I also saw, that your listening activity is...

  • Visitor
  • I was confused by my last years Wrapped playlist and figured, that listening on Alexa (neither with the app open on your phone nor closed) won't count for your Wrapped playlist. While talking to the ...
  • Luan
  • Spotify Star
  • 1559 Views
  • 1 replies
  • 2 likes
  • Social
  • 1559 Views
  • 1 replies
  • 2 likes

Music not scrobbling from Garmin Devices

PlanFree/PremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Pixel 3, Garmin Forerunner 645Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 10, Garmin OSMy Question or IssueMusic is not scrobbling music from Garmin ...

  • Casual Listener
  • Plan Free/Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 3, Garmin Forerunner 645 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 1...
  • Zodios
  • Casual Listener
  • 776 Views
  • 1 replies
  • 10 likes
  • music
    Other
  • 776 Views
  • 1 replies
  • 10 likes

Videos?

How do I watch Spotify videos? Also, what shows are there? I've followed instructions from a bunch of different sites, but I can't seem to find videos. For example, most sites say to go to search, and click 'shows' or 'videos' where the genres are, b...

  • Regular
  • How do I watch Spotify videos? Also, what shows are there? I've followed instructions from a bunch of different sites, but I can't seem to find videos. For example, most sites say to go to search, an...
  • eyedude
  • Newbie
  • 314 Views
  • 1 replies
  • 0 likes
  • Other
  • 314 Views
  • 1 replies
  • 0 likes

Google Home devices not showing in the device list.

PlanPremiumCountrySweden DeviceIphone 8 Operating SystemiOS 14 beta 3 My IssueSo my google home devices is not showing in the Spotify app when trying to select device to play on. But as soon as I tell the home device to "play music in Spotify" the de...

  • Visitor
  • Plan Premium Country Sweden   Device Iphone 8   Operating System iOS 14 beta 3   My Issue So my google home devices is not showing in the Spotify app when trying to select ...
  • 925 Views
  • 0 replies
  • 2 likes
  • 925 Views
  • 0 replies
  • 2 likes

I can't view the lyrics.

PlanPremium (Family)CountryVietnamDeviceLenovo A7010a48Operating SystemAndroid 6.0 My Question or IssueEver since I had premium plan registered on my main account (linked with Facebook), I just can't view the lyrics. I tried to re-install app and als...

  • Casual Listener
  • Plan Premium (Family) Country Vietnam Device Lenovo A7010a48 Operating System Android 6.0   My Question or Issue Ever since I had premium plan registered on my main account (linked wit...
  • Ezequiel067
  • Visitor
  • 473 Views
  • 2 replies
  • 0 likes
  • Other
  • 473 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with opening Playlists via spotify link shared via app in iOS

PlanPremiumCountryIndiaDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueA friend shared with me a spotify playlist link. When the link is opened in the phone browser (tried with Chrome, Edge) it opens a broken page from app.adjust.com (S...

  • Newbie
  •   Plan Premium Country India Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue A friend shared with me a spotify playlist link. When the link is opened in the p...
  • Peter
  • Spotify Legend
  • 717 Views
  • 1 replies
  • 0 likes
  • Other
  • 717 Views
  • 1 replies
  • 0 likes

Volume normalization when playing on Amazon Fire Stick

PlanPremiumCountryIreland DeviceiPhone SE 2020, Lenovo S145 laptop, Amazon Fire Stick Operating SystemWindows 10 My Question or IssueHi, have premium account and up to recently was listening to Spotify via desktop app on laptop and also through iPhon...

  • Visitor
  • Plan Premium Country Ireland   Device iPhone SE 2020, Lenovo S145 laptop, Amazon Fire Stick   Operating System Windows 10   My Question or Issue Hi, have premium account an...
  • 827 Views
  • 0 replies
  • 1 likes
  • Sony
  • 827 Views
  • 0 replies
  • 1 likes

Superuser Contribution Hotkey for locking

So i've been thinking and i think that it would be great to have a hotkey that locks the downloaded songs, its a small tweak. It has happened to me many times that i take my phone and accidentaly remove a song from my Liked Songs album. If i can lock...

  • Casual Listener
  • So i've been thinking and i think that it would be great to have a hotkey that locks the downloaded songs, its a small tweak. It has happened to me many times that i take my phone and accidentaly rem...
  • Petya
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • Discussion
    HotKey
    lock
  • 495 Views
  • 1 replies
  • 0 likes

Podcast Album Issue

Hello, I recently added a podcast to Spotify via Castos but I'm having a problem with the album cover associated with the podcast. I've updated the image in Castos but it doesn't seem to be taking in Spotify. Does Spotify refresh this information aft...

  • Visitor
  • Hello,   I recently added a podcast to Spotify via Castos but I'm having a problem with the album cover associated with the podcast. I've updated the image in Castos but it doesn't seem to be ...
  • 480 Views
  • 0 replies
  • 0 likes
  • Other
  • 480 Views
  • 0 replies
  • 0 likes

What if I cannot find a song on Spotify?

I found Gary Stewart, but couldn't find his song Shady Streets anywhere on Spotify. This is one of the songs from Ken Park OST. Here is the song on YouTube: https://www.youtube.com/watch?v=Y5xLq5XzMSA Is there anything we can do to make this song ava...

  • Visitor
  • I found Gary Stewart, but couldn't find his song Shady Streets anywhere on Spotify. This is one of the songs from Ken Park OST. Here is the song on YouTube:   https://www.youtube.com/watch?v=Y...
  • 306 Views
  • 0 replies
  • 0 likes
  • Other
  • 306 Views
  • 0 replies
  • 0 likes

[LG WebOS 5.0] Spotify app with HDMI ARC sound connection problem.

PlanFamily PremiumCountryBrazilDeviceLG Smart TV 60UN7310PSA (2020)Operating SystemWebOS 5.0.0 - 15420 My Question or IssueI installed the Spotify app (latest updated version 2.0.13 - although when installed it says version 2.56.3) from the LG Conten...

  • Casual Listener
  • Plan Family Premium Country Brazil Device LG Smart TV 60UN7310PSA (2020) Operating System WebOS 5.0.0 - 15420   My Question or Issue I installed the Spotify app (latest updated version...
  • 733 Views
  • 0 replies
  • 1 likes
  • Other
  • 733 Views
  • 0 replies
  • 1 likes

Music will not play on xbox

PlanPremium FamilyCountryU.S DeviceXbox one My Question or IssueEver since my family switched from premium to premium family 2 of 3 of us have not been able to listen to music on the app on the Xbox one. The app will load, our playlist will load and ...

  • Visitor
  • Plan Premium Family Country U.S   Device Xbox one   My Question or Issue Ever since my family switched from premium to premium family 2 of 3 of us have not been able to listen to m...
  • 313 Views
  • 0 replies
  • 0 likes
  • music
  • 313 Views
  • 0 replies
  • 0 likes

Album in iTunes but not in Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes