Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • SophieandtheKids
  • Visitor
  • 1631 Views
  • 16 replies
  • 6 likes
  • Other
  • 1631 Views
  • 16 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17601 Views
  • 8 replies
  • 1 likes
  • Other
  • 17601 Views
  • 8 replies
  • 1 likes

Superuser Contribution How does this make any sense

My account cant play any songs they skip them after 1 sec. I have tried every possible way to fix this on the forums nothing works but then I tried to make a new account and every song was working and the spotify even looks different with the new acc...

  • Casual Listener
  • My account cant play any songs they skip them after 1 sec. I have tried every possible way to fix this on the forums nothing works but then I tried to make a new account and every song was working an...
  • Katerina
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution [PS4] Playback suddenly stops

Plan Premium Country México Device PS4 Operating System PS4 My Question or Issue Music suddenly stops playing after the current song ends, it can happen after listening to the 5th, 6th, etc. song on a playlist. It happens on both the app and the quic...

  • Visitor
  • Plan Premium Country México Device PS4 Operating System PS4   My Question or Issue Music suddenly stops playing after the current song ends, it can happen after listening to ...
  • Elena
  • Moderator
  • 8023 Views
  • 28 replies
  • 4 likes
  • 8023 Views
  • 28 replies
  • 4 likes

Superuser Contribution Webplayer bug: Rightclicking on song title throws error

PlanPremiumCountryNetherlandsOperating SystemWindows 10 ProBrowserChrome v83 My IssueWhen I try to right-click on the song currently playing (in the bottom left corner) I get a notification 'an error has occurred, please reload the page'. This is con...

  • Casual Listener
  • Plan Premium Country Netherlands Operating System Windows 10 Pro Browser Chrome v83   My Issue When I try to right-click on the song currently playing (in the bottom left corner) I get...
  • JasperMacke
  • Casual Listener
  • 464 Views
  • 6 replies
  • 0 likes
  • Other
  • 464 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify won't install on Gera Fit2 Pro

PlanPremiumCountryAustraliaDeviceiPhone7 + Gear Fit2 ProMy Question or IssueWhen I go into Samsung Galaxy Apps and choose Spotify, the install doesn't work. Pressing the INSTALL button brings up the terms of service, which I accept, then the button c...

  • Visitor
  • Plan Premium Country Australia Device iPhone7 + Gear Fit2 Pro My Question or Issue When I go into Samsung Galaxy Apps and choose Spotify, the install doesn't work. Pressing the INSTALL button ...
  • Katerina
  • Spotify Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to find track

in winter, 2019 i heared track and din't put like on it. But now i want to find it again and don't know how. One thing i remember that this was rap and there was a lot of sh*t words, and on cover was something like cuphead Sattan.

  • Regular
  • in winter, 2019 i heared track and din't put like on it. But now i want to find it again and don't know how. One thing i remember that this was rap and there was a lot of sh*t words, and on cover was...
  • Mario
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • music
  • 368 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have sent my music to playlist editors, but...

Hello,My name is Belzifer and i'm an artist on Spotify. I have sent a beautiful song to Spotify playlist editors on the 7th June (or around this date), however today I have seen that I've sent the wrong genre. I have decided to correct it today but n...

  • Casual Listener
  • Hello, My name is Belzifer and i'm an artist on Spotify.   I have sent a beautiful song to Spotify playlist editors on the 7th June (or around this date), however today I have seen that I'v...
  • Mario
  • Spotify Legend
  • 766 Views
  • 3 replies
  • 0 likes
  • Other
  • 766 Views
  • 3 replies
  • 0 likes

Superuser Contribution album/single/compilation disappear in web player

PlanPremiumCountryUKDeviceChromebookOperating SystemChrome My Question or IssueI've been having an issue (not previously) recently where when I click on an album to view it, then go back to the artist page to view other albums, singles, ect., the alb...

  • Visitor
  • Plan Premium Country UK Device Chromebook Operating System Chrome   My Question or Issue I've been having an issue (not previously) recently where when I click on an album to view it, ...
  • Katerina
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Spotify sucks part of our streamings?

PlanPremiumCountryGreeceDevice My Question or IssueThe last weeks I use almost everyday, all day, the Spotify For Artists app both on my mobile and web browser.I noticed that almost every day, the counter sucks 30-80 streamings.BUT today was really a...

  • Casual Listener
  • Plan Premium Country Greece Device   My Question or Issue The last weeks I use almost everyday, all day, the Spotify For Artists app both on my mobile and web browser. I noticed that alm...
  • Mario
  • Spotify Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liking a song from a family members account

PlanFamily PremiumCountryUSADevicePixel 2,3, Google HomeOperating SystemGoogle Assistant, Android 10 My Question or IssueWe have a family premium account that my wife and I share. Both of us have our accounts linked with Google Assistant with voice m...

  • Regular
  • Plan Family Premium Country USA Device Pixel 2,3, Google Home Operating System Google Assistant, Android 10   My Question or Issue We have a family premium account that my wife and I s...
  • Katerina
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

[Marshall] multiroom preset issue

Hello sir ,I can not post topic ,pls help. I bought couple of stanmore multi-room last month. I can set my favorite spotify album at preset No.1 2 and 3 , My wife set her favorite spotify album at preset No.4 5 and 6 , We use Spotify Family Plan . Wh...

  • Visitor
  •   Hello sir ,I can not post topic ,pls help.       I bought couple of stanmore multi-room last month. I can set my favorite spotify album at preset No.1 2 and 3 , My wife set he...
  • 244 Views
  • 0 replies
  • 0 likes
  • Other
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify does not see Alexa devices

PlanPremiumCountryUKDevice(Samsung S10, PC)Operating System(Android 10, Windows 10) My Question or IssueSince I upgraded my phone from an S7 to an S10 I have been unable to see any of our Alexa devices (we have 3 Echos in the house). I also have a Ya...

  • Casual Listener
  • Plan Premium Country UK Device (Samsung S10, PC) Operating System (Android 10, Windows 10)   My Question or Issue Since I upgraded my phone from an S7 to an S10 I have been unable...
  • beagle808
  • Casual Listener
  • 5491 Views
  • 2 replies
  • 0 likes
  • Other
  • 5491 Views
  • 2 replies
  • 0 likes

Superuser Contribution I don't want the connection between my devices,how to cancel it?

Sometimes I want to play diffrent albums on different devices,but the spotify connect make me can only play one album on just one device at the same time.How to unavailable this?

  • Visitor
  • Sometimes I want to play diffrent albums on different devices,but the spotify connect make me can only play one album on just one device at the same time.How to unavailable this?
  • Mario
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Connect
  • 390 Views
  • 1 replies
  • 0 likes

Get Peter Thiel's Founder's Fund out of Spotify's financing

I'm disappointed that Spotify draws its capital from Peter Thiel's Founders Fund. Last year, Thiel bankrolled Donald Trump's campaign with a $1.25 million contribution, despite the Republican candidate's horrifying remarks about sexual assault, his m...

  • Newbie
  • I'm disappointed that Spotify draws its capital from Peter Thiel's Founders Fund. Last year, Thiel bankrolled Donald Trump's campaign with a $1.25 million contribution, despite the Republican ca...
  • mexico4g
  • Newbie
  • 3956 Views
  • 2 replies
  • 7 likes
  • 3956 Views
  • 2 replies
  • 7 likes

Albums on Artist page are not visible

PlanPremiumCountryLatviaDeviceDesktop/Web/PhoneOperating SystemWin 10/Android My Question or IssueI've noticed that when logged in I cannot see several albums on the artist page (and listen to most of the songs from there). However, if I use web play...

  • Visitor
  • Plan Premium Country Latvia Device Desktop/Web/Phone Operating System Win 10/Android   My Question or Issue I've noticed that when logged in I cannot see several albums on the artist p...
  • serhatsabakk
  • Visitor
  • 628 Views
  • 1 replies
  • 4 likes
  • music
  • 628 Views
  • 1 replies
  • 4 likes

Issues With Podcast

My podcast hadn't updated on Spotify after I posted my last episode. I tried to log in to see if I could refresh the feed, but notice the podcast isn't in my options on the Podcasters login. So I tried to claim it, but it says: "Your RSS feed failed ...

  • Casual Listener
  • My podcast hadn't updated on Spotify after I posted my last episode. I tried to log in to see if I could refresh the feed, but notice the podcast isn't in my options on the Podcasters login. So I tri...
  • aaron2310
  • Casual Listener
  • 604 Views
  • 1 replies
  • 0 likes
  • Other
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists Gone

I can't access any of my already saved music through my artists, and I now have to try to add them all back one by one and it's been pretty disappointing not having it readily available. Is there any setting I can change or anything I can do to chang...

  • Visitor
  • I can't access any of my already saved music through my artists, and I now have to try to add them all back one by one and it's been pretty disappointing not having it readily available. Is there any...
  • Xenia
  • Moderator
  • 433 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 433 Views
  • 2 replies
  • 0 likes

Solved!! [Fire TV] Can you skip songs on Fire TV through an Echo speaker?

When you're playing music on Fire TV's Spotify app, will it respond to a command - like skip song - you give to an Echo speaker in the same network?

  • Regular
  • When you're playing music on Fire TV's Spotify app, will it respond to a command - like skip song - you give to an Echo speaker in the same network?
  • Newtonite
  • Regular
  • 1398 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 1398 Views
  • 2 replies
  • 0 likes

Xbox One Spotify Problem

PlanPremiumCountryUnited StatesDeviceXbox One My Question or IssueWhen I use the sidebar Spotify menu and try to click the repeat/no repeat/repeat one toggle, it stays on 'no repeat'

  • Casual Listener
  • Plan Premium Country United States Device Xbox One   My Question or Issue When I use the sidebar Spotify menu and try to click the repeat/no repeat/repeat one toggle, it stays on 'no rep...
  • carterwrest
  • Casual Listener
  • 579 Views
  • 2 replies
  • 1 likes
  • music
    Other
  • 579 Views
  • 2 replies
  • 1 likes

Solved!! Can i become my own music distributor and label, and be able to upload to Spodify?

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueCan i become my own music distributor and label, and be able to upload to Spodify? Is there some sort of FAQ I can look at?

  • Visitor
  •   Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Can i become my own music distributor and label, and be able to upload to Spodify? I...
  • Billy-J
  • Spotify Star
  • 5175 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 5175 Views
  • 1 replies
  • 0 likes