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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5955 Views
  • 42 replies
  • 6 likes
  • Other
  • 5955 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18851 Views
  • 9 replies
  • 2 likes
  • Other
  • 18851 Views
  • 9 replies
  • 2 likes

British English

PlanPremiumCountry DeviceSamsung Galaxy S8+, Windows PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueThere is no option for British English from within the desktop app or mobile app. Despite the locale being set correctly, it is not re...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S8+, Windows PC Operating System Android Oreo, Windows 10   My Question or Issue There is no option for British English from with...
  • 345 Views
  • 0 replies
  • 0 likes
  • Other
    Samsung
  • 345 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs stop abruptly on Spotify Web Player

PlanPremiumCountryIndiaDeviceMicrosoft Edge browser on PCOperating SystemWindows 10 Pro My IssueWhile playing a playlist on Spotify Web Player, the songs stops abruptly for no reason. You then have to reload the page to start listening again. Please ...

  • Visitor
  • Plan Premium Country India Device Microsoft Edge browser on PC Operating System Windows 10 Pro   My Issue While playing a playlist on Spotify Web Player, the songs stops abruptly for n...
  • Ivan
  • Spotify Legend
  • 496 Views
  • 1 replies
  • 1 likes
  • Other
  • 496 Views
  • 1 replies
  • 1 likes

Unrecognized device showing up. Amazon FireTV.

Hey there. I noticed an unrecognized device showing up on my "Devices" tab. There is an Amazon FireTV. I only use my account on my PC, Samsung phone, and Playstation 4. I have a family account, and they have a few other devices, but none are a FireTV...

  • Newbie
  • Hey there. I noticed an unrecognized device showing up on my "Devices" tab. There is an Amazon FireTV. I only use my account on my PC, Samsung phone, and Playstation 4. I have a family account, and t...
  • JayF00
  • Casual Listener
  • 555 Views
  • 2 replies
  • 2 likes
  • 555 Views
  • 2 replies
  • 2 likes

Solved!! Problem with wrong artist uploaded album

PlanPremium CountryRussia DeviceAll Operating SystemAll My Question or IssueHello Spotify. You have a problem with "Half-Life: Alyx (Chapter 3, "Is Or Will Be")" album (link: https://open.spotify.com/artist/4i97NtHzixj3TurTCv3rkX). You attach this al...

  • Visitor
  • Plan Premium   Country Russia   Device All   Operating System All   My Question or Issue Hello Spotify. You have a problem with "Half-Life: Alyx (Chapter 3, "Is Or Wi...
  • Emilia_8
  • Community Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • Other
  • 375 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcast has troubles loading

PlanPremium then freeCountryFranceDeviceDesktop, Phone x2Operating SystemWindows 10, Android (Huawei), Android (Samsung) My Question or IssueWhenever I try to listen to the "Poterless" podcast, it has troubles loading. Even if I let it paused for a c...

  • Casual Listener
  • Plan Premium then free Country France Device Desktop, Phone x2 Operating System Windows 10, Android (Huawei), Android (Samsung)   My Question or Issue Whenever I try to listen to the "...
  • Peter
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • Other
  • 567 Views
  • 3 replies
  • 0 likes

Re: Error when attempting to redeem Google Nest Mini

Plan - PremiumCountry - CanadaDevice - iPhone8 plusOperating System - iOS 13My Question or IssueI placed an order for google nest using the promotional link, but due to a typo in the address, it ended up back to google warehouse. I spoke with custome...

  • Visitor
  • Plan - Premium Country - Canada Device - iPhone8 plus Operating System - iOS 13 My Question or Issue I placed an order for google nest using the promotional link, but due to ...
  • 488 Views
  • 0 replies
  • 1 likes
  • 488 Views
  • 0 replies
  • 1 likes

Solved!! Surround Sound Issue in Windows Desktop Client but not in Web Player

I have the web player running along side the desktop app for testing purposes. I have Windows 10 with all updates, and the latest verison of Spotify Desktop App. I am a subscriber, and have enabled high quality streaming in the app. When I stream mus...

  • Casual Listener
  • I have the web player running along side the desktop app for testing purposes.   I have Windows 10 with all updates, and the latest verison of Spotify Desktop App.  I am a subscriber, and...
  • babboo65
  • Casual Listener
  • 6419 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 6419 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song Playback Stopped

PlanFree/PremiumCountryUnited StatesDevicePSrOperating System My Question or IssueSo whenever I try to access Spotify through the app on PlayStation it loads infinitely. When I try to use it through the quick menu and select a playlist it says "Song ...

  • Visitor
  •   Plan Free/Premium Country United States Device PSr Operating System     My Question or Issue So whenever I try to access Spotify through the app on PlayStation it loads in...
  • Alex
  • Spotify Legend
  • 2861 Views
  • 5 replies
  • 1 likes
  • Sony
  • 2861 Views
  • 5 replies
  • 1 likes

[All Platforms][Playlists] Shuffle play is prioritizing a specific artist in one of my playlists

I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28 are from another. No matter how many times I've tried enabling and disabling Shuffle in this playlist, it ALWAYS, witho...

  • Casual Listener
  • I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28 are from another. No matter how many times I've tried enabling and d...
  • 295 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Playlists
  • 295 Views
  • 0 replies
  • 1 likes

Superuser Contribution Black screen on the web player on chrome

PlanPremiumCountryFRANCEOperating SystemWindows 7 Hi,Since last week, the web player doesn't work anymore on my professional computer. The web player displays a black page and there is a Js error (globalThis is not defined) I've already tried, reset ...

  • Casual Listener
  • Plan Premium Country FRANCE Operating System Windows 7   Hi, Since last week, the web player doesn't work anymore on my professional computer. The web player displays a black page and th...
  • Alex
  • Spotify Legend
  • 4692 Views
  • 6 replies
  • 4 likes
  • Other
  • 4692 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Liked songs keep disapearing

Device: Samsung Galaxy A40 Hello.So this year my Spotify has started to keep having this problem since May. I start a song from my liked songs list, and the tab often appears below. But then hours later, or the next day, the liked songs playlist bar ...

119520218_3634734983237592_2919689337212673744_o.jpg 119511743_3634735059904251_2311832575184758824_o.jpg
  • Visitor
  • Device: Samsung Galaxy A40   Hello. So this year my Spotify has started to keep having this problem since May. I start a song from my liked songs list, and the tab often appears below. ...
  • Ivan
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 353 Views
  • 1 replies
  • 1 likes

Solved!! Chromebook

PlanPremiumCountrySweden DeviceChromebook, AcerOperating SystemAndroid My Question or IssueI just wonder when the desktop version of spotify will arrive on Chromebook so I can see what my friends are listening to and so I can see my own followers,

  • Casual Listener
  • Plan Premium Country Sweden   Device Chromebook, Acer Operating System Android   My Question or Issue I just wonder when the desktop version of spotify will arrive on Chromebook ...
  • Billy-J
  • Spotify Star
  • 729 Views
  • 3 replies
  • 0 likes
  • Other
  • 729 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help us improve Chromecast

Hi all, I’m the Product Manager for the Big Screen Experience here at Spotify. As you may have noticed, we have made a change recently in how the Chromecast app looks and performs. Our main goal with this change was to rebuild the underlying infrastr...

  • Spotify Legend
  • Hi all,   I’m the Product Manager for the Big Screen Experience here at Spotify.   As you may have noticed, we have made a change recently in how the Chromecast app looks and perfo...
  • kicker1
  • Regular
  • 9115 Views
  • 88 replies
  • 4 likes
  • 9115 Views
  • 88 replies
  • 4 likes

Superuser Contribution Can’t play Spotify on my Sonos speakers. Connection to Spotify has been lost.

I can connect to cheap Bluetooth speakers no problem. I can connect through AmazonMusic, SoundCloud and Bandcamp to my Sonos speakers. Not through Spotify. I’ve disconnected the Sonos and Spotify apps countless times. I’ve removed cache and removed a...

  • Casual Listener
  • I can connect to cheap Bluetooth speakers no problem. I can connect through AmazonMusic, SoundCloud and Bandcamp to my Sonos speakers. Not through Spotify.  I’ve disconnected the Sonos and Spoti...
  • Peter
  • Spotify Legend
  • 3401 Views
  • 7 replies
  • 0 likes
  • 3401 Views
  • 7 replies
  • 0 likes

Superuser Contribution Missing option to choose between Spotify Connect and Google Cast

Since a couple of weeks ago, my Sonos Play 5 (G2) started appearing in the Spotify App as a Google Cast device, rather than a Spotify Connect enabled device - as it would usually do. I much prefer to use Spotify Connect across all my speakers and wou...

  • Regular
  • Since a couple of weeks ago, my Sonos Play 5 (G2) started appearing in the Spotify App as a Google Cast device, rather than a Spotify Connect enabled device - as it would usually do. I much prefer to...
  • Peter
  • Spotify Legend
  • 1061 Views
  • 2 replies
  • 1 likes
  • 1061 Views
  • 2 replies
  • 1 likes

Missing from "recover playlists" section in settings

When you go to "Recover Playlists" in a browser, you are supposed to be able to recover deleted playlists from any time, but I have multiple playlists that are missing in that list and the have not been recovered, either. I'm not sure how they got co...

  • Casual Listener
  • When you go to "Recover Playlists"  in a browser, you are supposed to be able to recover deleted playlists from any time, but I have multiple playlists that are missing in that list and the have...
  • AdamDamon
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • music
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Error when attempting to redeem Google Nest Mini

hi! I have a family premium plan - based in Canada. i never received the google mini but i remember trying when you guys gave these away the last time. I couldn’t I think because of the country. here is the page I get after I click the redeem button ...

D477DCF4-E416-4A42-9346-BB5C39EC7177.png
  • Visitor
  • hi! I have a family premium plan - based in Canada.   i never received the google mini but i remember trying when you guys gave these away the last time. I couldn’t I think because of the coun...
  • Mario
  • Spotify Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Spotify in Sonos app causes issues for Alexa/Google Assistant & Spotify Connect?

I’ve been running in to a problem for the last couple of months and I think I’ve stumbled across the cause. For a while now, occasionally when I’ve asked Alexa to play something from Spotify, she’s replied from one of my Sonos speakers saying “Playin...

  • Regular
  • I’ve been running in to a problem for the last couple of months and I think I’ve stumbled across the cause.   For a while now, occasionally when I’ve asked Alexa to play something from Spotify...
  • 766 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 766 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant play Spotify after ads

PlanFreeCountry United StatesDeviceDesktopOperating SystemWindows 10My Question or IssueWhen im listening to music on spotify and then ads play, after the ads i cant play music again. When i click on a song to play it says the selected song will be p...

  • Casual Listener
  • Plan Free Country  United States Device Desktop Operating System Windows 10 My Question or Issue When im listening to music on spotify and then ads play, after the ads i cant play music...
  • Ver
  • Spotify Legend
  • 1901 Views
  • 4 replies
  • 0 likes
  • Other
  • 1901 Views
  • 4 replies
  • 0 likes

Spotify Album Cover and replay code copyright

I am trying to do a project for my school where I create a poster that resembles the page on the Spotify mobile app with the album cover, song, duration, as well as the play, and pause button. I want to add the replay code to the poster as well. Howe...

  • Newbie
  • I am trying to do a project for my school where I create a poster that resembles the page on the Spotify mobile app with the album cover, song, duration, as well as the play, and pause button. I want...
  • 551 Views
  • 0 replies
  • 0 likes
  • music
  • 551 Views
  • 0 replies
  • 0 likes