Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23769 Views
9 replies
2 likes
PlanPremiumCountryUSADeviceiPhone SE (2020)Operating SystemiOS 14.4.2 My Question or Issuein a listening session whenever a listener queues or plays a song it will suddenly skip mid song and go back to what the person who made the party was listening...
Plan Premium Country USA Device iPhone SE (2020) Operating System iOS 14.4.2 My Question or Issue in a listening session whenever a listener queues or plays a song it will suddenly s...
Spotify Legend
492 Views
3 replies
1 likes
PlanFreeCountrySwitzerland (But based in Japan)Deviceseveral (Windows10, Iphone7)Operating SystemWindows10, IOS14 We recently added our Podcast hosted on SoundCloud on Spotify. The Podcast is about Education Policy globally. In one episode, we receiv...
Plan Free Country Switzerland (But based in Japan) Device several (Windows10, Iphone7) Operating System Windows10, IOS14 We recently added our Podcast hosted on SoundCloud on Spotify....
Spotify Legend
1388 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceSamsung HW-Q70T with Spotify Connect My Question or IssueHello! Im facing some strange issues with my Samsung Soundbar.when i first connect to the soundbar with my phone via spotify connect i always have poor sound qual...
Plan Premium Country Austria Device Samsung HW-Q70T with Spotify Connect My Question or Issue Hello! Im facing some strange issues with my Samsung Soundbar. when i first connect to th...
Regular
3986 Views
9 replies
0 likes
Plan Premium Country EnglandDeviceGoogle HomeOperating SystemGoogleMy Question or IssueHow do you adjust settings when using Google home speaker to listen to spotify (normalise volume, volume level, music quality etc) ???
Plan Premium Country England Device Google Home Operating System Google My Question or Issue How do you adjust settings when using Google home speaker to listen to spotify (n...
Spotify Legend
824 Views
1 replies
1 likes
We have a family subscription and my son uses one account on his iphone. However, he is not allowed his phone at school. Are there any devices which cannot call, text, surf, or run apps etc but which can play Spotify playlists offline. I really want ...
We have a family subscription and my son uses one account on his iphone. However, he is not allowed his phone at school. Are there any devices which cannot call, text, surf, or run apps etc but which...
Casual Listener
1625 Views
3 replies
0 likes
SubscriptionPremium PlatformGoogle Home Assistant My Question or IssueThe Google Home Assistant supports a few quick commands to play songs/artists.The issue is they don't work the same, and they don't work intuitively! "Play song X": this starts Son...
Subscription Premium Platform Google Home Assistant My Question or Issue The Google Home Assistant supports a few quick commands to play songs/artists. The issue is they don't w...
Regular
3496 Views
6 replies
5 likes
In songs that are collaborated by multiple artists, only the first one is listed in Apple Carplay. I would hear a new voice in a song and get frustrated because I have no idea who it is. I would like to know all the artists who are singing it. Please...
In songs that are collaborated by multiple artists, only the first one is listed in Apple Carplay. I would hear a new voice in a song and get frustrated because I have no idea who it is. I would...
Spotify Star
1366 Views
1 replies
0 likes
I have half a dozen Google Home devices on my network. For the past year or so, I would occasionally get an error, 'Sorry, something went wrong' but the issue would normally resolve in an hour or so. For the past month, I have been unable to play any...
I have half a dozen Google Home devices on my network. For the past year or so, I would occasionally get an error, 'Sorry, something went wrong' but the issue would normally resolve in an hour or so....
Spotify Legend
1285 Views
7 replies
0 likes
Customer service should have the ability to manually change the date to when a song was added to a playlist!!! Like what the heck, why dont they have this ability
Customer service should have the ability to manually change the date to when a song was added to a playlist!!! Like what the heck, why dont they have this ability
285 Views
0 replies
0 likes
Hello team, for a couple of weeks now, the Spotify home page of all my TV Spotify Apps is not working. I am facing this across the following Spotify Apps platforms: TV, Samsung TV, Amazon Fire TV.FYI my iOS and Desktop app works fine. While I can s...
Hello team, for a couple of weeks now, the Spotify home page of all my TV Spotify Apps is not working. I am facing this across the following Spotify Apps platforms: TV, Samsung TV, Amazon Fire TV. ...
Moderator
870 Views
4 replies
0 likes
I've had my Spotify premium account for a few years now and I was wondering if there was any way to see all the songs I have ever listened to and how many hours. Ideally this would also be filterable by week/month/year etc. 2017wrapped was nice while...
I've had my Spotify premium account for a few years now and I was wondering if there was any way to see all the songs I have ever listened to and how many hours. Ideally this would also be filterable...
Moderator
237496 Views
4 replies
19 likes
how to delet a topic here at the community?
how to delet a topic here at the community?
Spotify Star
597 Views
1 replies
0 likes
PlanPremiumCountryNetherlands DeviceSamsung galaxy S10+ / Chromecast Ultra My Question or Issue When i stream de JRE from my phone to chromecast i only get audio, no video. If i'm only using my phone i get video.
Plan Premium Country Netherlands Device Samsung galaxy S10+ / Chromecast Ultra My Question or Issue When i stream de JRE from my phone to chromecast i only get audio, n...
Moderator
71111 Views
96 replies
79 likes
Spotify fails to play a playable item called from the context of a small, green "play" button shortcut that appears when hovering over playable items. See this video recording to fix ideas: https://www.awesomescreenshot.com/video/3341099?key=689cb9ea...
Spotify fails to play a playable item called from the context of a small, green "play" button shortcut that appears when hovering over playable items. See this video recording to fix ideas:&...
Moderator
726 Views
1 replies
0 likes
PlanFreeCountryUSDeviceAllOperating SystemAll This is just a general question, but how often does Spotify change the ads played on its apps? I’ve got two ads in specific I’m pretty tired of hearing (and I was able to temporarily get rid of one, but i...
Plan Free Country US Device All Operating System All This is just a general question, but how often does Spotify change the ads played on its apps? I’ve got two ads in...
Spotify Legend
516 Views
1 replies
0 likes
PlanFree CountryMalta Operating SystemWindows 10 My Question or Issue I have an issue which has started as of yesterday. I use spotify web player on Google Chrome, when I access open.spotify.com I do not see the home page instead I get an error like ...
Plan Free Country Malta Operating System Windows 10 My Question or Issue I have an issue which has started as of yesterday. I use spotify web player on Google C...
Spotify Legend
1747 Views
3 replies
1 likes
Sound will not work through PS4 Spotify app. Was working just fine then all the sudden stopped. App was uninstalled and reinstalled on PS4- still no sound. When app was exited regular PS4 sounds resumed inferring there is no incorrect cables. Spotify...
Sound will not work through PS4 Spotify app. Was working just fine then all the sudden stopped. App was uninstalled and reinstalled on PS4- still no sound. When app was exited regular PS4 sounds resu...
Spotify Legend
1289 Views
3 replies
0 likes
I None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/ Country United States of America Devices iphone 11 max, Amazon echo, Amazon fire-stick, LG C9 TV My Question or Issue ...
I None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/ Country United States of America Dev...
Spotify Legend
76292 Views
76 replies
136 likes
This is for every single spotify user, premium or non-premium, that makes a playlist. I have multiple playlists that I create for different genres of music. I would like to see which spotify users listen to my playlists and if possible how frequently...
This is for every single spotify user, premium or non-premium, that makes a playlist. I have multiple playlists that I create for different genres of music. I would like to see which spotify users li...
Moderator
329491 Views
5 replies
75 likes
PlanPremiumCountryFranceDeviceOneplus 7 / ComputerOperating SystemAndroid 11 / Windows 10 My Question or IssueI've been using Spotify premium for some years now and I have never received any push notification. I received new releases E-mails each wee...
Plan Premium Country France Device Oneplus 7 / Computer Operating System Android 11 / Windows 10 My Question or Issue I've been using Spotify premium for some years now and I ha...
Spotify Legend
1107 Views
1 replies
0 likes
