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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61701 Views

7 replies

4 likes

  • 61701 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

tonykaaye

Casual Listener

38619 Views

216 replies

19 likes

Other
  • 38619 Views
  • 216 replies
  • 19 likes

Superuser Contribution Liked songs from old to new

why is so difficult to try to listen to your liked songs in a chronological order from old to new? Only thru the computer you can reverse the order of the list, but it always goes back to the newest song. Why? I am a premium listener for more than 10...

Casual Listener

why is so difficult to try to listen to your liked songs in a chronological order from old to new? Only thru the computer you can reverse the order of the list, but it always goes back to the newest ...

Yordan

Moderator

2791 Views

4 replies

2 likes

Liked songs from old to new
  • 2791 Views
  • 4 replies
  • 2 likes

Solved!! Are your top 100 songs of 2020 ranked?

Is the Your Top Songs of 2020 playlist ranked by most listened 1-100, or is it just the top 100 but in a random order?

Visitor

Is the Your Top Songs of 2020 playlist ranked by most listened 1-100, or is it just the top 100 but in a random order?

AdamDamon

Spotify Star

3408 Views

1 replies

0 likes

Other
  • 3408 Views
  • 1 replies
  • 0 likes

Solved!! Never got the email for being a top listener

My Question or IssueAs the subject says, I'm a top listener for at least one artist, and never got an email for it even though I have both push & email notifications on. I found out through the 2020 wrapped stories, so im wondering why I never got th...

Casual Listener

My Question or Issue As the subject says, I'm a top listener for at least one artist, and never got an email for it even though I have both push & email notifications on. I found out through the...

EthanS1

Community Legend

2447 Views

4 replies

0 likes

Music
Other
  • 2447 Views
  • 4 replies
  • 0 likes

Superuser Contribution What does total minutes listened include?

I just got my email telling me how many minutes I listened to Spotify this year and was wondering what that included? Is it just minutes listened in the app or does it count web player too? Does it include offline listening?

Visitor

I just got my email telling me how many minutes I listened to Spotify this year and was wondering what that included? Is it just minutes listened in the app or does it count web player too? Does it i...

fwaiirryy

Newbie

6849 Views

2 replies

1 likes

Other
  • 6849 Views
  • 2 replies
  • 1 likes

[iOS] Spotify Family - multiple members listen at same time

This is CRAZY! I have seen so many complaints about this and just can't understand why other platforms (eg. Amazon music) can support multi-use streaming but Spotify can't. I was just on a run listening to Spotify. Suddenly, my music stopped. When I ...

Visitor

This is CRAZY! I have seen so many complaints about this and just can't understand why other platforms (eg. Amazon music) can support multi-use streaming but Spotify can't.  I was just on a run ...

BekaS

Casual Listener

774 Views

1 replies

4 likes

iOS
  • 774 Views
  • 1 replies
  • 4 likes

Superuser Contribution [Other] An album cannot be played.

I cannot play a specific album in Spotify (Baia by Pongo). The album is there, I can see the tracks, but the music will not start playing. Why? It is good music, I think.

Visitor

I cannot play a specific album in Spotify (Baia by Pongo). The album is there, I can see the tracks, but the music will not start playing. Why? It is good music, I think.  

Ivan

Spotify Legend

391 Views

1 replies

0 likes

Other
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song playing too fast - Shot in the Dark - Playing with Lightning

PlanPremiumCountryGermanyDeviceiPhone 12 Pro, MacBook Pro Early 2015, Linux LaptopOperating SystemiOS 14, macOS 11, Linux My Question or IssueThe whole album "Shot in the dark" by "Shot in the dark" is playing slightly too fast. I own the LP and also...

Newbie

Plan Premium Country Germany Device iPhone 12 Pro, MacBook Pro Early 2015, Linux Laptop Operating System iOS 14, macOS 11, Linux   My Question or Issue The whole album "Shot in the dar...

Jeremy

Spotify Legend

585 Views

1 replies

0 likes

Music
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Inaccurate Artist Information

PlanPremiumCountryHong KongDeviceiPhone 8, PC My Question or IssueHello, I found the cover for this playlist is actually Yoga Lin (林宥嘉) but not Andrew Tan (陳勢安). Have been noticing this over a year. Think better to bring this up.

Visitor

Plan Premium Country Hong Kong Device iPhone 8, PC   My Question or Issue Hello, I found the cover for this playlist is actually Yoga Lin (林宥嘉) but not Andrew Tan (陳勢安). Have been n...

Billy-J

Spotify Star

497 Views

1 replies

0 likes

Music
Other
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics Not Showing

Usernameguidoperez_PlanPremiumCountryCosta RicaDevice(iPad Pro 11’ 2019, iPhone 11)Operating System(iOS, iPad OS.) My Question or IssueHi, I have a problem that, I don’t know why I can’t see the lyrics provided by Musixmatch on my devices. I pay a fa...

Newbie

Username guidoperez_ Plan Premium Country Costa Rica Device (iPad Pro 11’ 2019, iPhone 11) Operating System (iOS, iPad OS.)   My Question or Issue Hi, I have a problem that, I don’t ...

Mihail

Spotify Legend

609 Views

1 replies

0 likes

Sony
  • 609 Views
  • 1 replies
  • 0 likes

What happened to that website that showed all of your statistics?

This was the website: http://107.170.81.187:8080/public/top I've been able to periodically check in on it over the last few years to see if my Wrapped 2020 was accurate or not. But, sadly, it doesn't seem to work anymore. Is there any reason why this...

Casual Listener

This was the website: http://107.170.81.187:8080/public/top   I've been able to periodically check in on it over the last few years to see if my Wrapped 2020 was accurate or not. But, sadly, i...

Larry-Person

Music Fan

34022 Views

1 replies

3 likes

  • 34022 Views
  • 1 replies
  • 3 likes

Superuser Contribution Can't access podcasts AT ALL

PlanPremiumCountrySaudi Arabia DeviceiPhone X, Macbook It's unacceptable that podcasts aren't available in a vast region such as MENA. I never really cared that I couldn't access podcasts from Spotify since I use other platforms just for that but whe...

Casual Listener

Plan Premium Country Saudi Arabia  Device iPhone X, Macbook   It's unacceptable that podcasts aren't available in a vast region such as MENA. I never really cared that I couldn't acc...

abu_3adel

Gig Goer

1560 Views

3 replies

11 likes

Other
  • 1560 Views
  • 3 replies
  • 11 likes

Superuser Contribution No video on Samsung TV

I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am using the Spotify App from Samsung's library. Is anyone...

Newbie

I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am...

atacanli

Visitor

64332 Views

36 replies

33 likes

podcast
Samsung
video
  • 64332 Views
  • 36 replies
  • 33 likes

Solved!! Date of birth in online profile shown incorrectly

My date of birth in my profile is shown as one day prior to the value set. If I press 'edit', the correct date is shown. This may be due to timezone confusion as my location is set to Singapore. I would rather not post screenshots but the issue is re...

Casual Listener

My date of birth in my profile is shown as one day prior to the value set. If I press 'edit', the correct date is shown.   This may be due to timezone confusion as my location is set to Singap...

Billy-J

Spotify Star

562 Views

3 replies

0 likes

Other
  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify lagging, crashing, freezing whenever I try changing sing, scrolling, etc.

PlanPremiumCountryUnited StatesDeviceiPhone 10SOperating SystemiOS 14.2 My Question or IssueRecently I’ve been having an issue with my Spotify app being extremely laggy while trying to scroll through my playlist, change songs, play/pause/skip, and ev...

Casual Listener

Plan Premium Country United States Device iPhone 10S Operating System iOS 14.2   My Question or Issue Recently I’ve been having an issue with my Spotify app being extremely laggy while...

Xenia

Moderator

1033 Views

1 replies

1 likes

Other
  • 1033 Views
  • 1 replies
  • 1 likes

Superuser Contribution Alexa

PlanPremiumCountryUKDeviceSamsung Galaxy S9+ and Amazon Echo AutoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince updating the Spotify app I'm struggling to get it to play on the Auto. If the phones locked it says I n...

Visitor

Plan Premium Country UK Device Samsung Galaxy S9+ and Amazon Echo Auto Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since updating the Spotify a...

Peter

Spotify Legend

428 Views

1 replies

0 likes

Samsung
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app stopped working on my galaxy watch active 2 with it last update (Tizen 5.5.0.1)

PlanPremium DevicesGalaxy watch active 2 Operating SystemTizen 5.5.0.1 My Question or IssueThe spotify app on my galaxy watch active 2 was working perfect until the last update of the weareble OS (Tizen 5.5.0.1), then it's stopped working. It loads f...

Newbie

Plan Premium   Devices Galaxy watch active 2   Operating System Tizen 5.5.0.1   My Question or Issue The spotify app on my galaxy watch active 2 was working perfect until the...

Joan

Moderator

9101 Views

7 replies

8 likes

Other
Samsung
  • 9101 Views
  • 7 replies
  • 8 likes

Google assistant and spotify

Hi there.Don't know why but every time I'm playing some music and wanna change for something else via Google assistant, it's answering,,ok,, but the same music's playing. Can anyone help me with this issue?That's very annoying to be honest.

Casual Listener

Hi there. Don't know why but every time I'm playing some music and wanna change for something else via Google assistant,  it's answering,,ok,, but the same music's playing. Can anyone help me w...

330 Views

0 replies

1 likes

  • 330 Views
  • 0 replies
  • 1 likes

STOP AUTO LAUNCH BY BLUETOOTH CAR CONNECTION!

Turn off auto launch of Spotify autolaunch by connection to Bluetooth car.First - it is really annoying, that Spotify always opens app on the phone and start playing music by connection to the car.Second - it is causing a big safety danger. Not every...

Visitor

Turn off auto launch of Spotify autolaunch by connection to Bluetooth car. First - it is really annoying, that Spotify always opens app on the phone and start playing music by connection to the...

342 Views

0 replies

1 likes

  • 342 Views
  • 0 replies
  • 1 likes

[All Platforms] Make idea submission easier

It was very hard for me to find the idea submission feature and therefore I suspect there were a lot of people with a lot of great ideas but they just did't know how to submit them. I thing idea submission should be a feature reachable from the app. ...

Casual Listener

It was very hard for me to find the idea submission feature and therefore I suspect there were a lot of people with a lot of great ideas but they just did't know how to submit them. I thing idea subm...

Luan

Spotify Star

496 Views

3 replies

1 likes

All Platforms
  • 496 Views
  • 3 replies
  • 1 likes

[Playlists] Gear Sport doesn't show name of playlist just album cover

I have a Samsung gear sport and when I go to my playlists it shows a bunch of album covers and not the name of the playlists. I have version 2.4.12. Is there any way to fix this to show the name and not the album covers?

Newbie

I have a Samsung gear sport and when I go to my playlists it shows a bunch of album covers and not the name of the playlists. I have version 2.4.12. Is there any way to fix this to show the name and ...

234 Views

0 replies

0 likes

Playlists
  • 234 Views
  • 0 replies
  • 0 likes