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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

Rhoem

Newbie

80184 Views

9 replies

4 likes

  • 80184 Views
  • 9 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

kgarjith

Casual Listener

42727 Views

232 replies

21 likes

Other
  • 42727 Views
  • 232 replies
  • 21 likes

Track Removed Without Permission

How could something like this happen to me? https://open.spotify.com/track/1CzfOgqwRlYIdkeH0HUnMY

Newbie

How could something like this happen to me?   https://open.spotify.com/track/1CzfOgqwRlYIdkeH0HUnMY

Billy-J

Spotify Star

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Samsung TV Tizen app: no sound, controls do not work

PlanPremiumCountryRussia DeviceSamsung TV UE55TU8500UXOperating SystemTizen (i guess) T-NKLDEUC-1402.4 My Question or IssueI've installed Spotify app from store, it had been working for several weeks, after that it started to work like this:* Everyth...

Casual Listener

Plan Premium Country Russia   Device Samsung TV UE55TU8500UX Operating System Tizen (i guess) T-NKLDEUC-1402.4   My Question or Issue I've installed Spotify app from store, ...

Mihail

Spotify Legend

1683 Views

3 replies

0 likes

Samsung
TV
  • 1683 Views
  • 3 replies
  • 0 likes

[Samsung TV][Other] Samsung TV Tizen app: no sound, controls not working (TU8500 model)

I have Samsung Smart TV UE55TU8500UX (TU85 series). Spotify app had been working for several weeks, after that it started to work like this:* Everything works normally until you start to play anything* After that, the player shows that a song is play...

Casual Listener

I have Samsung Smart TV UE55TU8500UX (TU85 series). Spotify app had been working for several weeks, after that it started to work like this: * Everything works normally until you start to play anyth...

vient

Casual Listener

727 Views

1 replies

0 likes

Other
Samsung tv
  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] a couple of songs play and then it goes through a full playlist of recommended

so you see I'm trying to listen to the undertale soundtrack I listen to like five songs and then as soon as I listen to like two to five songs it's changes to a full on playlist of recommended songs and I still haven't been able to listen to the unde...

Visitor

so you see I'm trying to listen to the undertale soundtrack I listen to like five songs and then as soon as I listen to like two to five songs it's changes to a full on playlist of recommended songs ...

Ivan

Spotify Legend

431 Views

1 replies

0 likes

Mobile
Playlists
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify verbindet sich nicht mehr per Chromecast built-in mit Onkyo AV Receiver

PlanFree/PremiumCountryDeutschlandDevicePCOperating SystemWindows 10 My Question or IssueHallo,seit einigen Tagen verbindet sich Spotify nicht mehr vom PC über das Chromecast built-in mit meinem Onkyo AV Receiver. Ich habe nichts an den beiden Geräte...

Regular

Plan Free/Premium Country Deutschland Device PC Operating System Windows 10   My Question or Issue Hallo, seit einigen Tagen verbindet sich Spotify nicht mehr vom PC über das Chromeca...

tigaaa

Roadie

16381 Views

19 replies

10 likes

Onkyo
  • 16381 Views
  • 19 replies
  • 10 likes

Solved!! Cannot get my 3 Spotify Premium months (from AD)

PlanFreeCountryItalyDeviceAsus LaptopOperating SystemWindows 10VersionLatest My Question or IssueI was listening music as always on my laptop and an ad appeared, it said that if I had completed a survey I would have received 3 Spotify Premium months ...

Regular

Plan Free Country Italy Device Asus Laptop Operating System Windows 10 Version Latest   My Question or Issue I was listening music as always on my laptop and an ad appeared, it said ...

KLVB

Regular

1483 Views

2 replies

0 likes

Other
  • 1483 Views
  • 2 replies
  • 0 likes

[Android][Playlists] Song disappeaing from playlist.

Sometimes I find that songs in a playlist are no longer possible to listen to, which is understandable if the song is not available on Spotify anymore. However, it has happened a few times that when I search for that particular song with the same art...

Regular

Sometimes I find that songs in a playlist  are no longer possible to listen to, which is understandable if the song is not available on Spotify anymore. However, it has happened a few times that...

366 Views

0 replies

0 likes

Android
Playlists
  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution Fail to enable Spotify skill in Alexa app

PlanPremiumCountryIsrael My Question or IssueAs of yesterday, I cannot enable the Spotify skill in my Alexa app. I get an error saying that I'm not eligible due to regional restrictions.It worked fine for me for the past year or so.I Contacted Amazon...

Visitor

  Plan Premium Country Israel     My Question or Issue As of yesterday, I cannot enable the Spotify skill in my Alexa app. I get an error saying that I'm not eligible due to re...

Xenia

Moderator

3510 Views

1 replies

2 likes

Other
  • 3510 Views
  • 1 replies
  • 2 likes

Only "Normal" audio quality when streaming to Spotify Connect / Google Cast!

Spotify Premium - USAdevice: JBL Link 300 - Google Cast-enabled speaker= Hi, Per https://twitter.com/SpotifyCares/status/1321669016734359553,there is only Normal audio quality when casting to Spotify Connect / Google Cast. Due to COVID most of us are...

Regular

  Spotify Premium - USA device: JBL Link 300 - Google Cast-enabled speaker=   Hi,   Per https://twitter.com/SpotifyCares/status/1321669016734359553, there is only Normal au...

Sharpninja

Casual Listener

1175 Views

2 replies

0 likes

Connect
  • 1175 Views
  • 2 replies
  • 0 likes

Merchbar and unauthorized copies of my bands albums - help needed

Dear Community,a few months ago I saw an advertisement of merchbar.com at the bottom of my bands artist page. They offer 2 albums of my band in their shop . As I am the only legal source where to get physical copies of these 2 albums from, I contacte...

Newbie

Dear Community, a few months ago I saw an advertisement of merchbar.com at the bottom of my bands artist page. They offer 2 albums of my band in their shop . As I am the only legal source where to g...

Sebasty

Community Legend

1596 Views

1 replies

2 likes

merchbar Metal
  • 1596 Views
  • 1 replies
  • 2 likes

Superuser Contribution Small album artwork on tv - xbox one and Spotify

Please help. Does anybody know why appearance of Spotify on my tv changed when I listen to the music on xbox? I have xbox one and I use my premium Spotify account on it. Before there has always been album cover to be seen during playing music - big a...

Regular

Please help. Does anybody know why appearance of Spotify on my tv changed when I listen to the music on xbox? I have xbox one and I use my premium Spotify account on it. Before there has always been ...

Ethan8310

Casual Listener

6654 Views

10 replies

13 likes

Music
  • 6654 Views
  • 10 replies
  • 13 likes

Selectively quickly deleting albums off app and off local SD card

I have an Android Moto G4 Smartphone and Spotify premium, and have an external SD card where the spotify album files are sent when I download an album. I wish to get rid of a few as it's beggining to fill up. However how Spotify saves the offline fil...

Visitor

I have an Android Moto G4 Smartphone and Spotify premium, and have an external SD card where the spotify album files are sent when I download an album. I wish to get rid of a few as it's beggining to...

524 Views

0 replies

0 likes

  • 524 Views
  • 0 replies
  • 0 likes

So does this work?

I noticed Spotify extensions are available on Twitch, but every time I stream, the stream is laggy, so I'm not sure if the Spotify Recently Played Twitch extension actually works. Can someone tell me if it does and how it works?Thanks. I will also li...

Roadie

I noticed Spotify extensions are available on Twitch, but every time I stream, the stream is laggy, so I'm not sure if the Spotify Recently Played Twitch extension actually works. Can someone tell me...

819 Views

0 replies

0 likes

  • 819 Views
  • 0 replies
  • 0 likes

Superuser Contribution Amazon Echo suddenly tells me, "Spotify music is not supported on this device"

PlanPremium Family CountryUSA DeviceEcho Dot & Sonos One Operating SystemiOS 14 My Question or IssueHello. I typically use Spotify by asking Alexa to play from Spotify on either my Echo Dot or my Sonos One. It's been working flawlessly until tonight...

Casual Listener

Plan Premium Family   Country USA   Device Echo Dot & Sonos One   Operating System iOS 14   My Question or Issue Hello.  I typically use Spotify by asking Al...

Jeremy

Spotify Legend

620 Views

1 replies

0 likes

Other
  • 620 Views
  • 1 replies
  • 0 likes

[Mobile][Podcasts] Video podcast won't show when connected to a car

When I am a passenger in a car and am connected to the cars bluetooth audio, the podcast video will not appear. When disconnected from the car the video continues like normal. It seems this may be an un controllable safety feature that gets in the wa...

Casual Listener

When I am a passenger in a car and am connected to the cars bluetooth audio, the podcast video will not appear. When disconnected from the car the video continues like normal. It seems this may be an...

1396 Views

0 replies

0 likes

Mobile
Podcasts
  • 1396 Views
  • 0 replies
  • 0 likes

[All Platforms][Partnership] Bonobo vinyl promo sucked

I got an email this morning with a message from Bonobo:I've just announced a special 10th Anniversary edition of my 2010 album “Black Sands”. To thank you for being one of my top listeners on Spotify, I’d like to give you access to an exclusive limit...

Visitor

I got an email this morning with a message from Bonobo: I've just announced a special 10th Anniversary edition of my 2010 album “Black Sands”. To thank you for being one of my top listeners on ...

1054 Views

0 replies

0 likes

All Platforms
Partnership
  • 1054 Views
  • 0 replies
  • 0 likes

Marantz M-CR611 as a device in Spotify

PlanPremiumCountryNorwayDeviceSamsung Galaxy S10+) My Question or IssueI got my Marantz M-CR611 yesterday and when I first set it up I got it as a device in Spotify and where able to use "Spotify Connect" as stated in the documentation. After some li...

Newbie

Plan Premium Country Norway Device Samsung Galaxy S10+)   My Question or Issue I got my Marantz M-CR611 yesterday and when I first set it up I got it as a device in Spotify and where abl...

955 Views

0 replies

0 likes

Marantz
  • 955 Views
  • 0 replies
  • 0 likes

[iOS][Other] CarPlay ‘Now Playing’ screen displays automatically

When a song starts playing through CarPlay sometimes the ‘Now Playing’ button doesn’t show (in my Volvo xc40 and Kia Cerato). This usually happens when I first start CarPlay. I find it appears when I skip to the next song. It would be great if the ic...

Newbie

When a song starts playing through CarPlay sometimes the ‘Now Playing’ button doesn’t show (in my Volvo xc40 and Kia Cerato). This usually happens when I first start CarPlay. I find it appears when I...

1144 Views

0 replies

0 likes

iOS
Other
  • 1144 Views
  • 0 replies
  • 0 likes

Search not working "check Internet connection"

Whenever I search an artist or album and click on it, Spotify says to check my Internet connection. I can click onto Spotify-made playlists and custom playlists, but the artist and album search always brings up this fault. Using Spotify Premium on a ...

Music Fan

Whenever I search an artist or album and click on it, Spotify says to check my Internet connection. I can click onto Spotify-made playlists and custom playlists, but the artist and album search alway...

673 Views

0 replies

0 likes

  • 673 Views
  • 0 replies
  • 0 likes