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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 3rdgenderfromthesun
  • Visitor
  • 7766 Views
  • 55 replies
  • 7 likes
  • Other
  • 7766 Views
  • 55 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19271 Views
  • 9 replies
  • 2 likes
  • Other
  • 19271 Views
  • 9 replies
  • 2 likes

Alien top50

PlanFreeCountryUkraine DeviceNubia M2Operating SystemAndroid 6 My Question or Issue I think this is not Android related issue. Yesterday Spotify application showed Regional Top50 in the notification drawer. When I tapped on it the Spotify showed Top5...

  • Visitor
  • Plan Free Country Ukraine   Device Nubia M2 Operating System Android 6   My Question or Issue   I think this is not Android related issue.   Yesterday Spotify applic...
  • 287 Views
  • 0 replies
  • 1 likes
  • Other
  • 287 Views
  • 0 replies
  • 1 likes

Spotify Disconnects from PlayStation 4

PlanPremiumCountryUSADevicePS4Operating System My Question or IssueFor months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and I have to log in again or completely close the program and relaunch. Often times, ...

  • Newbie
  • Plan Premium Country USA Device PS4 Operating System     My Question or Issue For months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and...
  • VizslaGuy
  • Regular
  • 432 Views
  • 1 replies
  • 1 likes
  • Other
  • 432 Views
  • 1 replies
  • 1 likes

Still getting the 10-second-song bug on the Web Player

Running Windows 10, Premium user, Web Player. Among the agonizing mess of bugs that the web player STILL has, I'm getting the bug where all songs mysteriously cut out after 10 seconds. No idea why. No idea how. Anyway, **bleep** the devs, Spotify is ...

  • Roadie
  • Running Windows 10, Premium user, Web Player.   Among the agonizing mess of bugs that the web player STILL has, I'm getting the bug where all songs mysteriously cut out after 10 seconds. &nbs...
  • 312 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 312 Views
  • 0 replies
  • 0 likes

Shuffle only does last ~200 songs or so

I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version

  • Casual Listener
  • I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version
  • brianthesith
  • Casual Listener
  • 646 Views
  • 3 replies
  • 2 likes
  • Desktop
    Your Library
  • 646 Views
  • 3 replies
  • 2 likes

Discover Weekly disappeared

PlanPremiumCountryUkraineDevice(Xiaomi Mi 9 SE)Operating System(Android 10) My Question or IssueI've not been using Spotify for 3 months for some reasons, but now I'm using it daily again. I noticed that my Discover Weekly is gone. I thought maybe it...

  • Casual Listener
  • Plan Premium Country Ukraine Device (Xiaomi Mi 9 SE) Operating System (Android 10)   My Question or Issue I've not been using Spotify for 3 months for some reasons, but now I'm using i...
  • Hubo
  • Community Legend
  • 778 Views
  • 3 replies
  • 0 likes
  • Other
  • 778 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mix algorithm - can I make these playlilsts better?

I used to listen to Daily Mixes a lot on different occasions, cause they were really different and could differentiate one genre from another. But now it's just a bunch of playlists with all sorts of artist. I have 6 Daily Mixes and pretty much none ...

  • Regular
  • I used to listen to Daily Mixes a lot on different occasions, cause they were really different and could differentiate one genre from another. But now it's just a bunch of playlists with all sorts of...
  • Petya
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Other
  • 509 Views
  • 1 replies
  • 0 likes

[All Platforms][Podcasts] No genre showing on my new podcast

My podcast went up on Spotify yesterday, no problem, and I have been into the Spotify podcast manager and have added a genre, but no genre is showing when I look at the podcast on Spotify... HELP!!

  • Visitor
  • My podcast went up on Spotify yesterday, no problem, and I have been into the Spotify podcast manager and have added a genre, but no genre is showing when I look at the podcast on Spotify...  &...
  • 236 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 236 Views
  • 0 replies
  • 0 likes

Does Your Phone Need To Be On When You Want To Play Something Of Spotify On Google HOme?

HelloI would just love to link Google Home With Spotify Through my phone but then be able to play things on Spotify without my phone being on.That's the main reason why I am thinking of buying a google home.So I can just play music without checking m...

  • Regular
  • Hello I would just love to link Google Home With Spotify Through my phone but then be able to play things on Spotify without my phone being on. That's the main reason why I am thinking of buyin...
  • filipvanhoute
  • Regular
  • 422 Views
  • 2 replies
  • 0 likes
  • music
  • 422 Views
  • 2 replies
  • 0 likes

Contact

Ok.. to be honoust I have a totally different question but after spending half an hour on the spotify website I have just one question left. How on earth can I contact one person, that is actually working at Spotify, to help me with a technical quest...

  • Visitor
  • Ok..  to be honoust I have a totally different question but after spending half an hour on the spotify website I have just one question left.   How on earth can I contact one person, that...
  • Billy-J
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Chromebook] Web player stops working after extended idle

PlanPremiumCountryUSA DevicePixelbookOperating SystemChromeOS My Question or IssueThis issue is using the web app (saved as a shortcut) not using the Android app. So, I often have to pause the music (say turn it off for 2hr of meetings or something),...

  • Casual Listener
  • Plan Premium Country USA   Device Pixelbook Operating System ChromeOS   My Question or Issue This issue is using the web app (saved as a shortcut) not using the Android app. &nb...
  • benjito
  • Casual Listener
  • 381 Views
  • 3 replies
  • 0 likes
  • Other
  • 381 Views
  • 3 replies
  • 0 likes

Spotify PS4 App not Working

App will not start songs. Doesn't matter if I try to start a song with the playstation, by using my phone as a remote, my playlist, other playlist, etc. Under no circumstances can I start a song at will. As soon as i click play on a song, the song pa...

  • Newbie
  • App will not start songs. Doesn't matter if I try to start a song with the playstation, by using my phone as a remote, my playlist, other playlist, etc. Under no circumstances can I start a song at w...
  • FBAC_2019
  • Casual Listener
  • 1535 Views
  • 12 replies
  • 7 likes
  • music
  • 1535 Views
  • 12 replies
  • 7 likes

Superuser Contribution Suggested albums

PlanPremiumCountryUKDeviceOne Plus 6Operating SystemAndroid My Question or IssueHow can I stop recieving full page ads for new songs/albums when I open spotify? I don't want these as they are essentially adverts for something I didn't choose/select/a...

  • Regular
  • Plan Premium Country UK Device One Plus 6 Operating System Android   My Question or Issue How can I stop recieving full page ads for new songs/albums when I open spotify? I don't want ...
  • Elena
  • Moderator
  • 601 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open my playlist in standalone mode

PlanPremiumCountryArgentinaDeviceSamsung Gear SportOperating SystemTizen OS 4.0 My Question or IssueSome of my playlists don't open when I'm in standalone mode, it shows me the loading spinner for a few seconds and it takes me back to the app home sc...

  • Newbie
  • Plan Premium Country Argentina Device Samsung Gear Sport Operating System Tizen OS 4.0   My Question or Issue Some of my playlists don't open when I'm in standalone mode, it shows me t...
  • Elena
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 339 Views
  • 1 replies
  • 0 likes

Issues with google cast support

I'm on Family premium plan running on Android and Windows across numerous devices. We mostly listen via various Google Home devices which used to be a bit clunky, but usable. There have been recent changes that now seem to make Spotify a very poor ex...

  • Casual Listener
  • I'm on Family premium plan running on Android and Windows across numerous devices.  We mostly listen via various Google Home devices which used to be a bit clunky, but usable. There have been re...
  • hiyakker
  • Casual Listener
  • 2930 Views
  • 10 replies
  • 7 likes
  • 2930 Views
  • 10 replies
  • 7 likes

My Chromecast TV doesn't show up on my laptop, only on my phone

I just got a new Chromecast TV and the device doesn't show up on my Spotify app on my Macbook. They're both connected to the same wifi and my TV only shows up on my iPhone. If I play it from my phone, only THEN it shows up as a device on my laptop. H...

  • Visitor
  • I just got a new Chromecast TV and the device doesn't show up on my Spotify app on my Macbook. They're both connected to the same wifi and my TV only shows up on my iPhone.   If I play it from...
  • fronc
  • Casual Listener
  • 1074 Views
  • 3 replies
  • 0 likes
  • Connect
    Desktop
  • 1074 Views
  • 3 replies
  • 0 likes

Chromecast support from desktop and web.

I'm sure this has been requested before but please add Chromecast support with the ability to cast directly from desktop app and web player. Thanks.

  • Casual Listener
  • I'm sure this has been requested before but please add Chromecast support with the ability to cast directly from desktop app and web player. Thanks.
  • MattSuda
  • Spotify Star
  • 844 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 844 Views
  • 2 replies
  • 0 likes

Spotify isn't working properly with Chromecast

PlanPremiumCountryFranceDeviceMacbook Pro late 2016, Chromecast 2019, Huawei P20 LiteOperating SystemMac OS Catalina, Android 9 My Question or IssueSpotify doesn't work properly with Chromecast with my devices. It actually worked fine for a month aft...

  • Casual Listener
  • Plan Premium Country France Device Macbook Pro late 2016, Chromecast 2019, Huawei P20 Lite Operating System Mac OS Catalina, Android 9   My Question or Issue Spotify doesn't work prope...
  • MattSuda
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

continuous play with alexa

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)We have spotify premium family,we’re in Canada,we use sonos speakers with ios,ipad os and alexaMy Question or Issu...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) We have spotify premium family,we’re ...
  • 420 Views
  • 0 replies
  • 0 likes
  • 420 Views
  • 0 replies
  • 0 likes

Webplayer crashes when logged in with Firefox with a custom user agent.

PlanPremiumUKDeviceGeneric DesktopOperating SystemDebian LinuxMy Question or IssueThe webpage player crashes when logged in with a custom user agent string.Steps to reproduce:Using Firefox 78.0.2 and the User-Agent Switcher extension.Set user agent t...

  • Visitor
  • Plan Premium UK Device Generic Desktop Operating System Debian Linux My Question or Issue The webpage player crashes when logged in with a custom user agent string. Steps to reproduce:...
  • 314 Views
  • 0 replies
  • 1 likes
  • Other
  • 314 Views
  • 0 replies
  • 1 likes

Spotify streams

My Question or IssueWhat counts as a stream on Spotify? I know I have to play a song for 30 seconds or more, but does putting a song on repeat have any affect on the streams? I’ve heard if you put one song on repeat, it only counts as one stream no m...

  • Visitor
  • My Question or Issue What counts as a stream on Spotify? I know I have to play a song for 30 seconds or more, but does putting a song on repeat have any affect on the streams? I’ve heard if you put ...
  • AdamDamon
  • Spotify Star
  • 893 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 893 Views
  • 1 replies
  • 0 likes