Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Solved!! Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Eni
  • Moderator
  • 72986 Views
  • 80 replies
  • 17 likes
  • Connect
    Music
    Other
  • 72986 Views
  • 80 replies
  • 17 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 8028 Views
  • 8 replies
  • 0 likes
  • Other
  • 8028 Views
  • 8 replies
  • 0 likes

Facebook Log in problem with Gear Fit2

Hi,When i use Spotify and select de WiFi Stream, i need to log in with Facebook, but when i try to log in, it shows that message "Unable to Log in. Please check Username & Password" and both are right.Can someone help me?Thank you!

  • Newbie
  • Hi, When i use Spotify and select de WiFi Stream, i need to log in with Facebook, but when i try to log in, it shows that message "Unable to Log in. Please check Username & Password" and both ar...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Stop being a terrible company

Stop getting rid of features people loved (Touch preview, running, etc), and focus on making an Apple Watch app and other things that will IMPROVE THE EXPERIENCE NOT TAKE AWAY FROM IT. We saw you acquired that Apple Watch app that was ready for relea...

  • Casual Listener
  • Stop getting rid of features people loved (Touch preview, running, etc), and focus on making an Apple Watch app and other things that will IMPROVE THE EXPERIENCE NOT TAKE AWAY FROM IT. We saw you acq...
  • 280 Views
  • 0 replies
  • 1 likes
  • iOS
  • 280 Views
  • 0 replies
  • 1 likes

Song request is it possible ?

Hey i was wondering if there is any possible chance to see Reol - Monster on spotify as she has i think two albums there or it depends on the artist ? i would love to have it on spotify :c

  • Newbie
  • Hey i was wondering if there is any possible chance to see Reol - Monster on spotify as she has i think two albums there or it depends on the artist ? i would love to have it on spotify :c
  • Sebasty
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Track skips to next track at specific point in time

Bug spotted on Web Player. Seemingly at random, a track will skip at a particular point (e.g. 1:38) directly to the next track. If I go back to the previous track, it will skip again at the same point. I am, however, able, to fast-forward past that p...

  • Newbie
  • Bug spotted on Web Player. Seemingly at random, a track will skip at a particular point (e.g. 1:38) directly to the next track. If I go back to the previous track, it will skip again at the same poin...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Playlists by multiple people

Is there a way I can create a playlist, share it with a friend, and have the ability for both of us to add songs to the playlist? (If that's not possible, I think it's a great idea to look into!)

  • Casual Listener
  • Is there a way I can create a playlist, share it with a friend, and have the ability for both of us to add songs to the playlist?   (If that's not possible, I think it's a great idea to look i...
  • eleanorbrindle
  • Casual Listener
  • 841 Views
  • 2 replies
  • 0 likes
  • 841 Views
  • 2 replies
  • 0 likes

PS4 connection

Two weeks ago I'v posted this: "Since recently I can't connect to my PS4 if the app isn't opened on my PS4, this could be done before." I got this reply:"Hey @Withoutab, welcome to the Spotify Community! Try restarting the app by holding down the Pla...

  • Casual Listener
  • Two weeks ago I'v posted this:  "Since recently I can't connect to my PS4 if the app isn't opened on my PS4, this could be done before."   I got this reply: "Hey @Withoutab, w...
  • 361 Views
  • 0 replies
  • 0 likes
  • Connect
    PS4
  • 361 Views
  • 0 replies
  • 0 likes

Volume extremely low on Amazon Fire TV 3

I recently upgraded from a 2nd Gen Amazon Fire Stick to an Amazon Fire TV 3. All other apps sound the same quality, but the Fire TV 3 volume is extremely low with the Spotify app. Amazon has no clue. Has anyone else experienced this?

  • Newbie
  • I recently upgraded from a 2nd Gen Amazon Fire Stick to an Amazon Fire TV 3.  All other apps sound the same quality, but the Fire TV 3 volume is extremely low with the Spotify app.  Amazon ...
  • 1374 Views
  • 0 replies
  • 12 likes
  • 1374 Views
  • 0 replies
  • 12 likes

Sound too low on Android... Any fix anywhere?

Hello, I have a Samsung S5 and I am new to Spotify. I wanted to give it a try... but the sound is horribly low. It doesn't look like a new problem but I can't find any solution (at least not involving Samsung S5). Is there a thread somewhere with stu...

  • Casual Listener
  • Hello,   I have a Samsung S5 and I am new to Spotify. I wanted to give it a try... but the sound is horribly low. It doesn't look like a new problem but I can't find any solution (at least not...
  • 176 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 176 Views
  • 0 replies
  • 0 likes

Devices can be controlled from any network

Dear Community, I have a free Spotify account and several devices with Spotify installed. I faced this issue yesterday when trying to listen to Spotify in the office. When I started the application, it said that I was listening to music on my smart T...

  • Casual Listener
  • Dear Community,   I have a free Spotify account and several devices with Spotify installed. I faced this issue yesterday when trying to listen to Spotify in the office. When I started the appl...
  • dbence92
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • Connect
  • 331 Views
  • 2 replies
  • 0 likes

My music won't play!

Whenever I open up my web player, I end up with a play bar with no time signature or album image, and whenever I click play on anything IT DOESN'T PLAY! No warnings or notifications have come up, and it's been doing this for nearly a month. No amount...

  • Casual Listener
  • Whenever I open up my web player, I end up with a play bar with no time signature or album image, and whenever I click play on anything IT DOESN'T PLAY! No warnings or notifications have come up...
  • NootNoot_A_F_S
  • Casual Listener
  • 554 Views
  • 2 replies
  • 0 likes
  • 554 Views
  • 2 replies
  • 0 likes

Alexa / Amazon Echo Can't Find Existing Songs or Artists

If I say "Alexa, play songs by Caspar Babypants on Spotify" she will reply with "I can't find songs by Caspar Babypants on Spotify." But if we say "Alexa, play Butterfly Driving a Truck by Caspar Babypants on Spotify," she will play it. Same thing ha...

  • Casual Listener
  • If I say "Alexa, play songs by Caspar Babypants on Spotify" she will reply with "I can't find songs by Caspar Babypants on Spotify."   But if we say "Alexa, play Butterfly Driving a Truck...
  • 3135 Views
  • 0 replies
  • 9 likes
  • Other
  • 3135 Views
  • 0 replies
  • 9 likes

Solved!! Power is awful quality for some reason

So all the songs on No Label II by Young Thug and Rich Homie Quan play in high quality except for Power. I tried this on my account on my phone and computer and someone else's account on their phone and they were all terrible quality.

  • Newbie
  • So all the songs on No Label II by Young Thug and Rich Homie Quan play in high quality except for Power.  I tried this on my account on my phone and computer and someone else's account on their ...
  • Mackroo13
  • Visitor
  • 2196 Views
  • 2 replies
  • 1 likes
  • 2196 Views
  • 2 replies
  • 1 likes

Someone enters from chrome to my spotify account

Sometimes when I go to spotify I see that they are listening to music. There are two playlists that are always the ones that sound. https://open.spotify.com/artist/11Btx4OSslXiCuROmLwqgr?si=0EYuK7-pSmSA8GPkPbUojA https://open.spotify.com/artist/3fbie...

  • Regular
  • Sometimes when I go to spotify I see that they are listening to music. There are two playlists that are always the ones that sound. https://open.spotify.com/artist/11Btx4OSslXiCuROmLwqgr?si=0EYuK...
  • Sebasty
  • Spotify Star
  • 6201 Views
  • 1 replies
  • 1 likes
  • Music
  • 6201 Views
  • 1 replies
  • 1 likes

Playlist sorting options

Hi all,I'm italian so I don't know if I'll be clear in explaining my problem.I have a playlist on my premium account which I had downloaded to listen it offline and it had some song. This afternoon i was listening to it. I closed from the phone and t...

  • Newbie
  • Hi all, I'm italian so I don't know if I'll be clear in explaining my problem. I have a playlist on my premium account which I had downloaded to listen it offline and it had some song. This afterno...
  • Juankoolkidespi
  • Newbie
  • 415 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 415 Views
  • 1 replies
  • 0 likes

Pure Go app Spotify service not working with partners login on familly account

Hi,hopeing someone can help. I have just setup a Pure Highway 600 bluetooth and dab unit in my partners car. Its comes with the ability to link to you spotify account through the andriod Pure Go app.Now login into Spotify on her phone with my login d...

  • Newbie
  • Hi,hopeing someone can help.   I have just setup a Pure Highway 600 bluetooth and dab unit in my partners car.  Its comes with the ability to link to you spotify account through the andri...
  • 1081 Views
  • 0 replies
  • 0 likes
  • Other
  • 1081 Views
  • 0 replies
  • 0 likes

Some songs will not play on Sonos

Hi, I have a playlist that plays fully on spotify but ony a few songs will play on my sonos speaker. The songs that play on the sonos have a little plus sign next to them that when I hover over says to 'add to Library' there is not this option for th...

  • Newbie
  • Hi,    I have a playlist that plays fully on spotify but ony a few songs will play on my sonos speaker.  The songs that play on the sonos have a little plus sign next to them that w...
  • 319 Views
  • 0 replies
  • 3 likes
  • 319 Views
  • 0 replies
  • 3 likes

Playlist Song order

Does anybody know the song order of the ‚All out 80s‘ playlist at the end of january because it has changed.Thanks in advance

  • Newbie
  • Does anybody know the song order of the ‚All out 80s‘ playlist at the end of january because it has changed. Thanks in advance
  • 236 Views
  • 0 replies
  • 0 likes
  • Music
  • 236 Views
  • 0 replies
  • 0 likes

Facebook Spotify preview

Can someone tell me why did the Facebook Spotify preview modified and now it is a lame regular facebook preview? I really liked the previous one. I hope Facebook didn't lay his dirty **bleep**ty hands upon this preview, cause they already **bleep**te...

  • Newbie
  • Can someone tell me why did the Facebook Spotify preview modified and now it is a lame regular facebook preview? I really liked the previous one. I hope Facebook didn't lay his dirty **bleep**ty hand...
  • SergioDavid
  • Roadie
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes

Ps4 app not loading

My ps4 app won’t load past the Spotify icon I have tried restarting the ps4 re installing the app and a different network have tested all other services and apps on it they all work fine please halp

  • Newbie
  • My ps4 app won’t load past the Spotify icon I have tried restarting the ps4 re installing the app and a different network have tested all other services and apps on it they all work fine please halp&...
  • user-removed
  • Not applicable
  • 600 Views
  • 1 replies
  • 0 likes
  • PS4
  • 600 Views
  • 1 replies
  • 0 likes

Solved!! Another language

So my spotify is in another language, probably because I studied abroad. So I need to change that so that I can change my account to a student account and it is also connected through facebook.

  • Newbie
  • So my spotify is in another language, probably because I studied abroad. So I need to change that so that I can change my account to a student account and it is also connected through facebook.
  • Sebasty
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes