Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • babatjie
  • Casual Listener
  • 5321 Views
  • 37 replies
  • 6 likes
  • Other
  • 5321 Views
  • 37 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18744 Views
  • 9 replies
  • 2 likes
  • Other
  • 18744 Views
  • 9 replies
  • 2 likes

Cannot add songs to shared playlist on web app.

PlanPremium CountryUS DeviceOccurs on both a custom desktop and a Lenovo Thinkpad T490Operating SystemArch Linux 5.5.7-1-MANJARO My Question or IssueWhen I try to add a song to a playlist shared with me on the web app, it fails (with no visible error...

  • Regular
  • Plan Premium   Country US   Device Occurs on both a custom desktop and a Lenovo Thinkpad T490 Operating System Arch Linux 5.5.7-1-MANJARO   My Question or Issue W...
  • 686 Views
  • 0 replies
  • 3 likes
  • Other
  • 686 Views
  • 0 replies
  • 3 likes

Solved!! Spotify App on LG C9 no sound on playback

I recently purchased an LG C9 OLED TV (this is the 2019 model) and when trying to stream music using the built in Spotify app I get no sound despite the track showing as playing. I am using the most recent version of the app. I have tried uninstallin...

  • Casual Listener
  • I recently purchased an LG C9 OLED TV (this is the 2019 model) and when trying to stream music using the built in Spotify app I get no sound despite the track showing as playing. I am using the most ...
  • ylvahv
  • Visitor
  • 43828 Views
  • 10 replies
  • 9 likes
  • Other
  • 43828 Views
  • 10 replies
  • 9 likes

Superuser Contribution Spotify Suche Fehlermeldung

Guten Tag!Seit einigen Monaten funktioniert bei mir die Spotify Suche nicht mehr. Es erscheint die Fehlermeldung: "Hoppla, da ist wohl etwas schiefgelaufen"(Siehe Bild)Ich habe schon neue Browser verwendet, doch das hat auch nichts gebracht.Ich bitte...

  • Casual Listener
  • Guten Tag! Seit einigen Monaten funktioniert bei mir die Spotify Suche nicht mehr. Es erscheint die Fehlermeldung: "Hoppla, da ist wohl etwas schiefgelaufen"(Siehe Bild) Ich habe schon neue Browser...
  • Coper
  • Casual Listener
  • 9934 Views
  • 7 replies
  • 0 likes
  • music
  • 9934 Views
  • 7 replies
  • 0 likes

Chromecasts, Google Home, Amazon Fire tablet and Spotify

PlanPremium (Family)CountryUSADeviceAmazon Fire HD 8 My Question or IssueI just bought an Amazon Fire HD 8 and to my surprise it won't recognize any of my Google Home devices. I have 2 Home Minis, a Chromecast Audio and two TVs with either built-in o...

  • Visitor
  • Plan Premium (Family) Country USA Device Amazon Fire HD 8   My Question or Issue I just bought an Amazon Fire HD 8 and to my surprise it won't recognize any of my Google Home devices. I ...
  • 714 Views
  • 0 replies
  • 0 likes
  • Other
  • 714 Views
  • 0 replies
  • 0 likes

Local files won't download on my phone [iPhone]

PlanPremiumCountryAustriaDeviceiPhone 6sOperating SystemiOS 13.1.2 My Question or Issue Hi guys! I added some local files to my playlist via my PC but unfortunately I can't find a way to download them on my phone. I've read a lot of comments regardin...

  • Visitor
  • ...east 4 years old.  1. I allowed spotify.exe to communicate through Windows Defender Firewall both on "Private" and "Public". 2. I tried completely disabling my firewall. 3. I made sure t...
  • 433 Views
  • 0 replies
  • 0 likes
  • local files
    phone
  • 433 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect - Samsung M5 won't connect

HI, i have added my samsung m5 to my home network. started spotify app on my android device. I have spotify premium. started playing a song and pressed the connect symbol which is appearing in grey with a circle round it. the samsung M5 is listed as ...

  • Newbie
  • HI,   i have added my samsung m5 to my home network.   started spotify app on my android device. I have spotify premium.   started playing a song and pressed the connect sy...
  • eskoj
  • Newbie
  • 3739 Views
  • 5 replies
  • 0 likes
  • 3739 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Something went wrong" error on web player

PlanPremiumCountryUKDevicelenovo laptopOperating SystemWindows 10, up to date My Question or IssueI use the web player a lot so I don't need an extra window open on my computer when i'm using the internet. I've never had any problems with it before, ...

  • Newbie
  • Plan Premium Country UK Device lenovo laptop Operating System Windows 10, up to date   My Question or Issue I use the web player a lot so I don't need an extra window open on my comput...
  • Ivan
  • Spotify Legend
  • 2334 Views
  • 1 replies
  • 0 likes
  • 2334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from one artist not playing

I can't get songs from one artist (Little Mix) to play on my phone or laptop. I've tried playing them from my playlists as well as from the artist's page. All of the other songs from other artists work right away. The only Little Mix songs that will ...

  • Newbie
  • I can't get songs from one artist (Little Mix) to play on my phone or laptop. I've tried playing them from my playlists as well as from the artist's page. All of the other songs from other artists wo...
  • Ivan
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 1 likes
  • music
  • 521 Views
  • 1 replies
  • 1 likes

Superuser Contribution [ PODCAST ] Uploading Issues

Hello,I uploaded my first podcast a few weeks ago by "Spotify For PodCasters" and the RSS file is correctly accepted by the system but unfortunately I can only upload 1 episode, I have problems adding new episodes, when I add a new item in the RSS fi...

  • Visitor
  • Hello, I uploaded my first podcast a few weeks ago by "Spotify For PodCasters" and the RSS file is correctly accepted by the system but unfortunately I can only upload 1 episode, I have problems add...
  • Ivan
  • Spotify Legend
  • 1818 Views
  • 1 replies
  • 0 likes
  • music
  • 1818 Views
  • 1 replies
  • 0 likes

Superuser Contribution Name dissapeared?

Was looking at Spotify and noticed how my friend no longer has his name as his username, but his actual account name now as "screen name" or what to call it. My first thought was me being blocked. But that's for social media and not this. So what cou...

  • Casual Listener
  • Was looking at Spotify and noticed how my friend no longer has his name as his username, but his actual account name now as "screen name" or what to call it. My first thought was me being blocked. Bu...
  • Ivan
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Other
  • 357 Views
  • 1 replies
  • 0 likes

Do you pitch to Independent Playlist Curators before or after release on Spotify?

After reading this article: https://www.burstimo.com/spotify-playlists-guide This is my understanding:In order to pitch to Spotify official playlists (i.e Spotify staff curators) via SPOTIFY FOR ARTISTS, it has to be with an UNRELEASED song , ideally...

  • Visitor
  • After reading this article: https://www.burstimo.com/spotify-playlists-guide  This is my understanding: In order to pitch to Spotify official playlists (i.e Spotify staff curators) via SP...
  • 1629 Views
  • 0 replies
  • 0 likes
  • Music Discussion
  • 1629 Views
  • 0 replies
  • 0 likes

How to create your playlist on spotify?

How to create your playlist on Spotify fast go to the Spotify website and app then create your account https://www.spotify.com/in/ then click the playlist then add your lovely song can you hear others song

  • Visitor
  • How to create your playlist on Spotify fast go to the Spotify website and app then create your account https://www.spotify.com/in/ then click the playlist  then add your lovely son...
  • 646 Views
  • 0 replies
  • 0 likes
  • BB10
    Boxee
    Denon
    Logitech
    music
    Other
    PlayStation
    Symbian
    TV
  • 646 Views
  • 0 replies
  • 0 likes

When i click in a link of a song it doesn't take me to the song (WEB PLAYER)

PlanFree/PremiumCountry DeviceChromebook N23 YogaOperating SystemChrome OS My Question or IssueWhen I click a link to a song or playlist it redirects me the homepage, this only happens in my chromebook and it doesn't happen in my mac

  • Newbie
  • Plan Free/Premium Country   Device Chromebook N23 Yoga Operating System Chrome OS   My Question or Issue When I click a link to a song or playlist it redirects me the homepage, th...
  • 484 Views
  • 0 replies
  • 0 likes
  • 484 Views
  • 0 replies
  • 0 likes

Music mixed with another artist (same name artist)

My song is showing on someone else's artist profile we both have the same artist name. as a result, I can't claim my artist profile too plus when I tried to contact Spotifyit keeps showing Uh Oh Something went wrong please help. We distributed with O...

  • Visitor
  • My song is showing on someone else's artist profile we both have the same artist name. as a result, I can't claim my artist profile too plus when I tried to contact Spotify it keeps showing Uh Oh So...
  • EthanS1
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

NO SPOTIFY APP ON PS4

PlanPremiumCountryIsrael DevicePlaystationOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello spotify, ive done my research already and found alot more ppl with the same issue without any solution since 2018.-THERE IS NO...

  • Visitor
  • Plan Premium Country Israel   Device Playstation Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello spotify, ive done my research already ...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Playlist is broken or not playing

Hey, I use the latest version of the Spotify app on My windows machine, using Premium from the UK so am sure all is fine on my side but for some strange reason I have found a spotify playlist that doesnt work or play (https://open.spotify.com/album/6...

  • Casual Listener
  • Hey, I use the latest version of the Spotify app on My windows machine, using Premium from the UK so am sure all is fine on my side but for some strange reason I have found a spotify playlist that do...
  • Emilia_8
  • Community Legend
  • 325 Views
  • 2 replies
  • 0 likes
  • Other
  • 325 Views
  • 2 replies
  • 0 likes

Blind Query: Spotify app on LG Smart TV not working with Audio Guidance enabled.

PlanPremiumCountryIrelandDeviceLG Smart TV.Operating SystemWEBos My Question or Issue Hi, I am blind and have audio guidance enabled on my LG Smart TV which allows me to use apps like youtube, netflix, BBC News etc. Spotify however does not work with...

  • Visitor
  • Plan Premium Country Ireland Device LG Smart TV. Operating System WEBos   My Question or Issue   Hi,   I am blind and have audio guidance enabled on my LG Smart TV which a...
  • 435 Views
  • 0 replies
  • 2 likes
  • TV
  • 435 Views
  • 0 replies
  • 2 likes

Master Thesis Survey - Get a chance to win a full year of Spotify Premium

Hi there Spotify Community, I truly hope you are all safe and doing okay considering the circumstances. I would like to ask you for your valuable participation in my survey regarding Spotify. I'm trying to study the effects of Engagement on the conve...

  • Newbie
  • Hi there Spotify Community,    I truly hope you are all safe and doing okay considering the circumstances.   I would like to ask you for your valuable participation in my survey re...
  • 416 Views
  • 0 replies
  • 2 likes
  • Other
  • 416 Views
  • 0 replies
  • 2 likes

Is it legal to download Audio Previews from Spotify for research purposes?

Dear all,I would be interested in downloading Audio Previews from Spotify for Developers in order to study explainability in terms of audios (working only on Spotify generated features wouldn't work) in recommender systems. My plan would be to fetch ...

  • Visitor
  • Dear all, I would be interested in downloading Audio Previews from Spotify for Developers in order to study explainability in terms of audios (working only on Spotify generated features wouldn't wor...
  • 351 Views
  • 0 replies
  • 0 likes
  • Other
  • 351 Views
  • 0 replies
  • 0 likes