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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • AppleJackson
  • Visitor
  • 3528 Views
  • 26 replies
  • 6 likes
  • Other
  • 3528 Views
  • 26 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18180 Views
  • 8 replies
  • 2 likes
  • Other
  • 18180 Views
  • 8 replies
  • 2 likes

Superuser Contribution BBC Playlister won't update

Why won't my BBC Playlister update to match my BBC tracks? It hasn't updated for at least a year. I've even tried deleted and re-adding the playlist.

  • Casual Listener
  • Why won't my BBC Playlister update to match my BBC tracks? It hasn't updated for at least a year. I've even tried deleted and re-adding the playlist.
  • hooley72
  • Newbie
  • 1739 Views
  • 5 replies
  • 0 likes
  • 1739 Views
  • 5 replies
  • 0 likes

Spotify not connecting with Bose wave sound system IV

Hello,I have a premium account with Spotify and I never had this problem before with any of my Bose speakers.It started 2 months ago, from time to time Spotify disconnected from the Bose wave system and keeps showing loading Spotify through my Wifi.T...

  • Casual Listener
  • Hello, I have a premium account with Spotify and I never had this problem before with any of my Bose speakers. It started 2 months ago, from time to time Spotify disconnected from the Bose wav...
  • 1640 Views
  • 0 replies
  • 0 likes
  • Other
  • 1640 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re-Uploading a Song in a New Album and Keeping Play Count

My Question or Issue Hey guys, I just have a question regarding re-releasing a track. So I have a single currently out on my profile, but in about 2 months from now I am going to release an EP which include the said song, just with a different master...

  • Visitor
  • My Question or Issue   Hey guys, I just have a question regarding re-releasing a track. So I have a single currently out on my profile, but in about 2 months from now I am going to release an ...
  • Mario
  • Spotify Legend
  • 2156 Views
  • 1 replies
  • 0 likes
  • Other
  • 2156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player not syncing with Desktop or Mobile Apps

PlanPremiumCountryUnited StatesDeviceWeb Player, Desktop App PC, IPhone 10 Operating SystemiOS 13, Windows 10, Google Chrome (Web Player)My Question or Issue As per the subject, I'm having trouble getting my playlists and files synced between my Web ...

  • Visitor
  • Plan Premium Country United States Device Web Player, Desktop App PC, IPhone 10  Operating System iOS 13, Windows 10, Google Chrome (Web Player) My Question or Issue   As per the ...
  • Mario
  • Spotify Legend
  • 2644 Views
  • 1 replies
  • 3 likes
  • Other
  • 2644 Views
  • 1 replies
  • 3 likes

[Android][Playlists] Samsung galaxy wear not all tracks download

Samsung galaxy watch paired with Samsung S8. I am trying to download to the watch but not all the tracks download. Tried online and offline, connected to the phone and not. WiFi etc. Reinstalled app, cleared storage. To no avail. Any ideas. Thanks

  • Newbie
  • Samsung galaxy watch paired with Samsung S8.     I am trying to download to the watch but not all the tracks download.  Tried online and offline, connected to the phone and not....
  • 321 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 321 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local music won't disappear from desktop after deleting local files bnk in spotify folder

PlanPremiumCountryAustralia DeviceMacbook pro late 2016 / Iphone 8 +Operating SystemIOS (latest) / Catalina My Question or IssueLocal music wont be removed, any new music added to my iphone is automatically added to spotify. just want to remove all l...

  • Visitor
  •   Plan Premium Country Australia   Device Macbook pro late 2016 / Iphone 8 + Operating System IOS (latest) / Catalina   My Question or Issue Local music wont be removed, an...
  • Guido
  • Spotify Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 583 Views
  • 1 replies
  • 0 likes

how to embed "add to spotify" or "follow" button in a facebook post?

when i copy the spotify url to facebook, it doesn't make this "style" of post, instead just shows a standard preview image like most facebook links. how do i get my post to have an interact-able "add to spotify" or "follow"(especially this) button? i...

Kinky Facebook Post with Spotify Add Embed.jpg
  • Casual Listener
  •     when i copy the spotify url to facebook, it doesn't make this "style" of post, instead just shows a standard preview image like most facebook links. how do i get my post to have a...
  • Kastro1
  • Visitor
  • 11108 Views
  • 10 replies
  • 0 likes
  • Web Player
  • 11108 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Haven't Spotify app on Samsung TV 2019

Plan: Premium FamilyCountry: Ukraine Device: Samsung QE55Q67RAUXUAOperating System: Tizen My Question or IssueI have Spotify on my MacBook and iPhone. Also would like to use Spotify on my TV but haven't SpotifyApp in list of apps, but I know that Spo...

  • Casual Listener
  • Plan: Premium Family Country: Ukraine   Device: Samsung QE55Q67RAUXUA Operating System: Tizen   My Question or Issue I have Spotify on my MacBook and iPhone. Also woul...
  • ukvwcvqomvkdsly
  • Casual Listener
  • 2120 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 2120 Views
  • 2 replies
  • 0 likes

Google Home mini keeps pausing and resuming

When I'm playing music from Spotify on my Google Home mini everything works as long as I don't touch my phone. The minute I unlock the screen, the music starts acting like sometimes it's buffering: it pauses and a few seconds resume playing. This hap...

  • Regular
  • When I'm playing music from Spotify on my Google Home mini everything works as long as I don't touch my phone. The minute I unlock the screen, the music starts acting like sometimes it's buffering: i...
  • 2622 Views
  • 0 replies
  • 6 likes
  • Android
    Connect
  • 2622 Views
  • 0 replies
  • 6 likes

[Samsung TV app][Connect] Spoyify app not working on Samsung TV

I have used the Spotify app on my Samsung TV for years with minimal issues but for the last week or so it won't let us play anything other than from the home screen. If we try to navigate or search it crashes and you can't press play on anything. The...

  • Casual Listener
  • I have used the Spotify app on my Samsung TV for years with minimal issues but for the last week or so it won't let us play anything other than from the home screen. If we try to navigate or search i...
  • 641 Views
  • 0 replies
  • 0 likes
  • Connect
    Samsung TV app
  • 641 Views
  • 0 replies
  • 0 likes

[galaxy watch active 2] Spotify volume controls stopped

PlanPremiumCountryUkDeviceSamsung galaxy watch active 2Operating SystemLatest My Question or IssueThis is embarassing, after the terrible experience I had 2 years ago with samsung sport fit 2 and spotify offline, I thought they would have fixed the i...

  • Music Fan
  • Plan Premium Country Uk Device Samsung galaxy watch active 2 Operating System Latest   My Question or Issue This is embarassing, after the terrible experience I had 2 years ago with sa...
  • aleben
  • Music Fan
  • 3186 Views
  • 1 replies
  • 1 likes
  • music
  • 3186 Views
  • 1 replies
  • 1 likes

Over 3000 votes for wear OS offline

There are over 3000 votes on the wear os offline feature but there hasn't been any updates or news from Spotify for over a year. Would Spotify please be able to give us some sort of update? After speaking to a Spotify adviser they told me that Spotif...

  • Casual Listener
  • There are over 3000 votes on the wear os offline feature but there hasn't been any updates or news from Spotify for over a year. Would Spotify please be able to give us some sort of update? After spe...
  • aleben
  • Music Fan
  • 1476 Views
  • 1 replies
  • 10 likes
  • Other
  • 1476 Views
  • 1 replies
  • 10 likes

Medion Spotify Connect compatible device stops playing

PlanPremiumCountryGERDevice / OSMotorola G5S Plus (Android 8.1.0 / Spotify 8.5.36.747)Motorola G6 (Android 9 / Spotify 8.5.36.747)both connected via W-Lan (doesn't matter if it's 2,4 or 5 GHz)Desktop (Win 10 Home 1909 / Spotify 1.1.22.633.g1bab253a) ...

  • Visitor
  • Plan Premium Country GER Device / OS Motorola G5S Plus (Android 8.1.0 / Spotify 8.5.36.747) Motorola G6 (Android 9 / Spotify 8.5.36.747) both connected via W-Lan (doesn't matter if it's 2,4 ...
  • 622 Views
  • 0 replies
  • 0 likes
  • Connect
  • 622 Views
  • 0 replies
  • 0 likes

Help. Local files on a playlist do not play through Sonos Player 5 speaker, only through device..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 801 Views
  • 0 replies
  • 0 likes
  • 801 Views
  • 0 replies
  • 0 likes

Solved!! [Desktop][Subscription] Google Home Mini Redemption Error

When I go and redeem my eligibility for the offer, I am greeted with an error saying "We couldn’t confirm your eligibility for a Google Home Mini. Make sure you’ve logged in with the right account." I have tried several times and on different browser...

  • Casual Listener
  • When I go and redeem my eligibility for the offer, I am greeted with an error saying "We couldn’t confirm your eligibility for a Google Home Mini. Make sure you’ve logged in with the right account." ...
  • LaLaDo
  • Newbie
  • 3429 Views
  • 6 replies
  • 6 likes
  • Desktop
    Subscription
  • 3429 Views
  • 6 replies
  • 6 likes

Sonos integration and the case of the disappearing speakers

PlanPremiumCountryAustraliaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have seven Sonos speakers through the house, all with fixed ip addresses. In the last three weeks Spotify is regularly losing connec...

  • Visitor
  •   Plan Premium Country Australia Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have seven Sonos speakers through the house...
  • 877 Views
  • 0 replies
  • 0 likes
  • 877 Views
  • 0 replies
  • 0 likes

Can't play this right now on ps4

PlanFreeCountry DevicePlayStation 4 My Question or Issue2 songs in my playlist were playing fine yesterday and today i tried to play them and it said cannot play this song right now. I have tried to get answers but this is my last hope.

  • Newbie
  •   Plan Free Country   Device PlayStation 4   My Question or Issue 2 songs in my playlist were playing fine yesterday and today i tried to play them and it said cannot play thi...
  • 1745 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 1745 Views
  • 0 replies
  • 0 likes

[All Platforms][Playlists] Release Radar inaccuracies

My Release Radar playlist used to refresh every week with brand new songs from my favorite artists, but recently it has been showing me a) songs by artists I don't follow and b) songs that have been on the playlist for weeks at a time. For a) the alg...

  • Newbie
  • My Release Radar playlist used to refresh every week with brand new songs from my favorite artists, but recently it has been showing me a) songs by artists I don't follow and b) songs that have been ...
  • 349 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 349 Views
  • 0 replies
  • 0 likes

Google Assistant is playing wrong music

PlanFree/PremiumCountryBrazil DeviceGoogle Home Mini, Google Assistant for iOSOperating SystemGoogle Assistant My Question or IssueThe error is simple when I ask Google Assistant to play Guns For Hands by Twenty One Pilots it says "Playing Guns For H...

  • Casual Listener
  • Plan Free/Premium Country Brazil   Device Google Home Mini, Google Assistant for iOS Operating System Google Assistant   My Question or Issue The error is simple when I ask Googl...
  • pepblast
  • Casual Listener
  • 2679 Views
  • 2 replies
  • 3 likes
  • Other
  • 2679 Views
  • 2 replies
  • 3 likes

My podcast was taken down

I sample a few songs and talk about them. I still see many podcasts on Spotify that clearly have full songs in them and they're still up. Why was mine taken down? It is called Euro Nation. And why is Spotify support so terrible? They don't answer any...

  • Newbie
  • I sample a few songs and talk about them. I still see many podcasts on Spotify that clearly have full songs in them and they're still up. Why was mine taken down?   It is called Euro Nation....
  • EthanS1
  • Community Legend
  • 1665 Views
  • 1 replies
  • 0 likes
  • Other
  • 1665 Views
  • 1 replies
  • 0 likes