Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 15228 Views
  • 8 replies
  • 1 likes
  • Other
  • 15228 Views
  • 8 replies
  • 1 likes

Solved!! Gift page broken

Trying to access the gift page: https://www.spotify.com/ie/purchase/ecards/ in Chrome on Windows. Getting 404 error.

  • Newbie
  •   Trying to access the gift page: https://www.spotify.com/ie/purchase/ecards/ in Chrome on Windows. Getting 404 error.     
  • LogicLoop
  • Newbie
  • 458 Views
  • 2 replies
  • 0 likes
  • Other
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Webplayer (Mac; Google Chrome) only plays a few songs from a big playlist

PlanFree/Premium: PremiumCountry: Austria DeviceMacOperating SystemiOS My Question or Issue I have a playlist with around 300 songs on it. However, it only plays a handful of songs in shuffle mode in Web Player, using Google Chrome on a Mac with iOS....

  • Newbie
  • Plan Free/Premium: Premium Country: Austria   Device Mac Operating System iOS   My Question or Issue  I have a playlist with around 300 songs on it. However, it only plays a ...
  • Jemi
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 stops after 2 secs

The music plays for 2 sec then stops. I've uninstalled then re installed. I have checked for updates an still does it.PlanFree/PremiumCountry DevicePs4Operating My Question or Issue

  • Newbie
  • The music plays for 2 sec then stops. I've uninstalled then re installed. I have checked for updates an still does it. Plan Free/Premium Country   Device Ps4 Operating    My Q...
  • Jemi
  • Spotify Legend
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chromecast Spotify Skips

PlanPremiumCountryUSA DeviceChromecast UltraMy Question or Issue I've read multiple people have this issue spotify skips on my chromecast. It's very laggy. I'm dissapointed with this. Spotify is a large enteprise as is google. This issue has been on ...

  • Newbie
  • Plan Premium Country USA  Device Chromecast Ultra My Question or Issue   I've read multiple people have this issue spotify skips on my chromecast. It's very laggy. I'm dissapointed ...
  • Jemi
  • Spotify Legend
  • 865 Views
  • 1 replies
  • 1 likes
  • 865 Views
  • 1 replies
  • 1 likes

Superuser Contribution CarPlay only scrolls to first 12 items while driving

I just had CarPlay installed and Spotify will only allow me to scroll to the first 12 items on any page while I am driving. Once I am stopped or parked the entire list becomes available.

  • Newbie
  •   I just had CarPlay installed and Spotify will only allow me to scroll to the first 12 items on any page while I am driving. Once I am stopped or parked the entire list becomes available.
  • Jemi
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Other
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pause of my music every second smart tv

PlanFree/PremiumCountry FranceDeviceSamsung smart tv0 My Question or Issue Hello i am french so i hope everybodyWill Well until last week. I am using my smart tv. 1 year old max. Everytime i am playing a song it stop.. Pause... so i push again the mu...

  • Casual Listener
  • Plan Free/Premium Country  France Device Samsung smart tv0   My Question or Issue  Hello i am french so i hope everybodyWill  Well until last week. I am using my smart tv....
  • Jeremyfrenchman
  • Casual Listener
  • 446 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 446 Views
  • 2 replies
  • 1 likes

Stuck song not even playing

For the past maybe 48 hours, the web player has been stuck on one song, and has not played anything else. The song that it's stuck on isn't even playing at all. I tried logging out, restarting my laptop, changing my password, and some other things, a...

Screenshot 2017-12-10 at 11.14.58 AM - Edited.png
  • Casual Listener
  • For the past maybe 48 hours, the web player has been stuck on one song, and has not played anything else. The song that it's stuck on isn't even playing at all. I tried logging out, restarting my lap...
  • Nico
  • Community Legend
  • 404 Views
  • 3 replies
  • 1 likes
  • music
    Other
  • 404 Views
  • 3 replies
  • 1 likes

Solved!! [PS4] Musique qui se met en pause

A ma grande surprise, ce matin, quand j'ai voulu utiliser Spotify pour écouter ma musique j'ai remarqué que celle ci ce m'était en pause toutes les 2 secondes (vraiment), j'ai donc rallumé ma PlayStation rien à y faire, et quand je lance la musique à...

  • Casual Listener
  • A ma grande surprise, ce matin, quand j'ai voulu utiliser Spotify pour écouter ma musique  j'ai remarqué que celle ci ce m'était en pause toutes les 2 secondes (vraiment), j'ai donc rallumé ma P...
  • Oscar0-o
  • Casual Listener
  • 9214 Views
  • 6 replies
  • 6 likes
  • 9214 Views
  • 6 replies
  • 6 likes

Superuser Contribution No se puede reproducir esto en este momento

PlanPremiumCountrySpainDeviceMacbook Pro late 2016, PC, Xiaomi Redmi Note 5 Pro)Operating SystemmacOS Mojave, Windows 10, MIUI 10.2) My Question or IssueEstoy teniendo problemas para escuchar algunos grupos, que me da este mensaje de error. Por ejemp...

  • Casual Listener
  • Plan Premium Country Spain Device Macbook Pro late 2016, PC, Xiaomi Redmi Note 5 Pro) Operating System macOS Mojave, Windows 10, MIUI 10.2)   My Question or Issue Estoy teniendo proble...
  • Guido
  • Spotify Legend
  • 1069 Views
  • 3 replies
  • 0 likes
  • Other
  • 1069 Views
  • 3 replies
  • 0 likes

Web player works fine, but song/playlist links won't work

Hello,Anyone else expeiencing this? I can listen in the web player on my Mac / Chrome just fine, but if I copy the song link and then paste it in the brower, it will just say "oops, something went wrong. try again later".Never had any problems sharin...

  • Casual Listener
  • Hello, Anyone else expeiencing this? I can listen in the web player on my Mac / Chrome just fine, but if I copy the song link and then paste it in the brower, it will just say "oops, something went ...
  • Nico
  • Community Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • music
  • 580 Views
  • 3 replies
  • 0 likes

Solved!! Castlevania: Lords of Shadow soundtrack is no longer available

PlanPremiumCountrySpainDeviceiPhone, regular PCOperating SystemiOS 12 (I think), Win 10 My Question or IssueI'm not looking for the standardized response that the available tracks may vary but Spotify adds new content everyday. Ok, no more please. My...

  • Regular
  • Plan Premium Country Spain Device iPhone, regular PC Operating System iOS 12 (I think), Win 10   My Question or Issue I'm not looking for the standardized response that the available t...
  • alex_amarok
  • Regular
  • 779 Views
  • 2 replies
  • 0 likes
  • Other
  • 779 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution All Deus Ex albums are suspended?

PlanPremiumCountryPoland My Question or IssueWhy all DeusEx soundtrack albums canot be played?https://open.spotify.com/album/25GRjj22i6F8vkPE4KXAmE

  • Regular
  • Plan Premium Country Poland    My Question or Issue Why all DeusEx soundtrack albums canot be played? https://open.spotify.com/album/25GRjj22i6F8vkPE4KXAmE
  • alex_amarok
  • Regular
  • 2612 Views
  • 9 replies
  • 0 likes
  • music
  • 2612 Views
  • 9 replies
  • 0 likes

[xbox one][Music] Music Randomly pausing on xbox one

the app will just pause song that's playing every 2 seconds . Try uninstalling logging in and out and went i try to connect it to my phone it do the same or disconnect for my xbox.

  • Newbie
  • the app will just  pause song that's playing every 2 seconds . Try uninstalling logging in and out and went i try to connect it to my phone it do the same or disconnect for my xbo...
  • AhmadTamer
  • Newbie
  • 1797 Views
  • 1 replies
  • 7 likes
  • music
    Xbox One
  • 1797 Views
  • 1 replies
  • 7 likes

Superuser Contribution Unblock song

PlanPremiumCountryUS My Question or Issue I accidentally blocked a song I was listening to by hitting the circle with a line through it. I can no longer click on that song at all on mobile. There isn't an option to unblock it when I press the three d...

  • Newbie
  • Plan Premium Country US  My Question or Issue   I accidentally blocked a song I was listening to by hitting the circle with a line through it. I can no longer click on that song at al...
  • yco
  • Casual Listener
  • 5412 Views
  • 2 replies
  • 2 likes
  • music
  • 5412 Views
  • 2 replies
  • 2 likes

Chromecast volume control

Is there anyway to make it so the volume slider remains active when casting to chromecast? This is an option with Netflix, Youtube... but not Spotify. I realize that over the past few months Chromecast has been changing their access. I used to be abl...

  • Casual Listener
  • Is there anyway to make it so the volume slider remains active when casting to chromecast?  This is an option with Netflix, Youtube...  but not Spotify.   I realize that o...
  • 572 Views
  • 0 replies
  • 4 likes
  • 572 Views
  • 0 replies
  • 4 likes

When Spotify will release in Russia?

Hello!I'm very love Spotify, because it has got the best recommedation of music and I want to buy Spotify Premium, but I can't do it, because Spotify not yet launched in Russia.Can you answer me, Is it will launch in this year?

  • Newbie
  •   Hello! I'm very love Spotify, because it has got the best recommedation of music and I want to buy Spotify Premium, but I can't do it, because Spotify not yet launched in Russia. Can y...
  • Loxer
  • Spotify Star
  • 17232 Views
  • 2 replies
  • 12 likes
  • Other
  • 17232 Views
  • 2 replies
  • 12 likes

Solved!! Spotify Xbox One app

PlanFreeCountryBrazilDeviceXboxOne SOperating SystemXboxOne (Microsoft) My Question or Issue Spotify on my Xbox plays a time and then stops. This only happens on my profile. Could someone help me solve the problem?

  • Newbie
  • Plan Free Country Brazil Device XboxOne S Operating System XboxOne (Microsoft)   My Question or Issue  Spotify on my Xbox plays a time and then stops. This only happens on my prof...
  • Nico
  • Community Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • Account
  • 657 Views
  • 1 replies
  • 0 likes

Web Player unresponsive and broken

I am currently having an issue that I cannot seem to find a fix for, my Web Player isnt working at all, it wont let me play any songs, looking closer I have a long list of "Web Player (Chrome)"'s in my devices, with no way of disconnecting them. The ...

  • Newbie
  • I am currently having an issue that I cannot seem to find a fix for, my Web Player isnt working at all, it wont let me play any songs, looking closer I have a long list of "Web Player (Chrome)"'s in ...
  • giodeluigi
  • Music Fan
  • 851 Views
  • 2 replies
  • 1 likes
  • 851 Views
  • 2 replies
  • 1 likes