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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 893 Views
  • 7 replies
  • 2 likes
  • Other
  • 893 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

Google Nest Hub track info & artwork missing

PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemAndroid My Question or IssueHi,All of the Spotify artwork and track details have vanished from my Google Nest Hub, to be replaced by a Spotify logo. Everything still plays fine, but all the det...

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  • Casual Listener
  •       Plan Premium Country UK Device Google Nest Hub Operating System Android   My Question or Issue Hi, All of the Spotify artwork and track details have vanish...
  • chirp
  • Casual Listener
  • 1610 Views
  • 2 replies
  • 5 likes
  • Other
  • 1610 Views
  • 2 replies
  • 5 likes

Solved!! Album art and playlist info missing when casting to chromecast

I've been using the Chromecast to to play music too, but in the last day or so, when info it, I only get a Spotify logo come up. The music all plays but I can no longer see the playlist info and the album art / song / artist information. I've had a f...

  • Casual Listener
  • I've been using the Chromecast to to play music too, but in the last day or so, when info it, I only get a Spotify logo come up. The music all plays but I can no longer see the playlist info and the ...
  • koopa79
  • Casual Listener
  • 3052 Views
  • 12 replies
  • 1 likes
  • 3052 Views
  • 12 replies
  • 1 likes

[Ford Sync3] Spotify stops AppLink Support?

Hi, I'm wondering why the newest Update (8.4.38) stops support for this interface without a comment. It worked steadily better until I was even very satisfied with the function in the last 3 months. Now that it works really well and Ford has also wor...

  • Casual Listener
  • Hi,   I'm wondering why the newest Update (8.4.38) stops support for this interface without a comment.   It worked steadily better until I was even very satisfied with the function...
  • Chuckq
  • Visitor
  • 3087 Views
  • 5 replies
  • 3 likes
  • Ford SYNC
  • 3087 Views
  • 5 replies
  • 3 likes

Superuser Contribution [Desktop] Equalizer for the Desktop Version

PlanpremiumCountrysweden Deviceacer swift Operating System windows 10 pro (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan premium Country sweden   Device acer swift   Operating System windows 10 pro   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • trgrr
  • Casual Listener
  • 775 Views
  • 3 replies
  • 0 likes
  • music
  • 775 Views
  • 3 replies
  • 0 likes

Spotify broke Firefox ESR support again

PlanFreeCountryUSDevice Operating SystemWindows 10 My Question or IssueSpotify once again broke support for latest Firefox ESR release. Using 60.8.0 it's no longer working. Using 60.7.0 yesterday it worked perfectly fine. This has happened in the pas...

  • Regular
  • Plan Free Country US Device   Operating System Windows 10   My Question or Issue Spotify once again broke support for latest Firefox ESR release.  Using 60.8.0 it's no longer...
  • 477 Views
  • 0 replies
  • 2 likes
  • Other
  • 477 Views
  • 0 replies
  • 2 likes

Google Speaker Group Issues

Hi Guys, so I've had a google home mini for some time now. I use spotify on it a lot also. I have recently got another. Problem is im trying to set up a speaker group on the google app. Selecting the speaker group within spotify cuts off one of the h...

  • Newbie
  • Hi Guys, so I've had a google home mini for some time now. I use spotify on it a lot also. I have recently got another. Problem is im trying to set up a speaker group on the google app. Selecting the...
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  • 584 Views
  • 0 replies
  • 0 likes

Alexa spotify connect prefereer speaker

Hello, Is there a possibility to choose a prefered speaker for spotify on Amazon Alexa. I have a Denon receiver witch had spotify connect and I want to use my Amazon echo dot to control it. It would be Nice if there was a possibility to choose the De...

  • Visitor
  • Hello,    Is there a possibility to choose a prefered speaker for spotify on Amazon Alexa. I have a Denon receiver witch had spotify connect and I want to use my Amazon echo dot to contro...
  • 892 Views
  • 0 replies
  • 3 likes
  • Connect
    Denon
  • 892 Views
  • 0 replies
  • 3 likes

I can't find the podcast that I recently published

Hi! I've just published a podcast named Halimun using Anchor App about one hour ago, but I can't find it on Spotify. Any idea to solve this?This is my Podcast link :https://open.spotify.com/show/52Ts9e9GrF0isejtSG4Sxe

  • Visitor
  • Hi! I've just published a podcast named Halimun using Anchor App about one hour ago, but I can't find it on Spotify. Any idea to solve this? This is my Podcast link : https://open.spotify.com/show/...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

My Spotify account is linked to a different PlayStation account

Hi, my Spotify account is linked to a PlayStation network account, but I don't know who's. I don't know how to remove it from an account I don't have access to. thanks!

  • Newbie
  • Hi, my Spotify account is linked to a PlayStation network account, but I don't know who's. I don't know how to remove it from an account I don't have access to.   thanks!
  • Pepapig
  • Visitor
  • 947 Views
  • 2 replies
  • 0 likes
  • 947 Views
  • 2 replies
  • 0 likes

Queued song keeps starting when playing new sessions

PlanPremiumCountrySwedenDeviceiPhone X (direct play and bluetooth play to Ford Sync, Mac desktop client, Denon Spotify ConnectOperating SystemAll up to date My Question or IssueA while ago I queued a song (Glad Hes Gone Major Lazer Extended Remix by ...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X (direct play and bluetooth play to Ford Sync, Mac desktop client, Denon Spotify Connect Operating System All up to date   My Question or Issu...
  • DanifC
  • Composer
  • 1117 Views
  • 3 replies
  • 0 likes
  • Connect
    Denon
    Ford SYNC
    Other
  • 1117 Views
  • 3 replies
  • 0 likes

Particular playlist radio station cannot be started

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 352 Views
  • 0 replies
  • 0 likes
  • Other
  • 352 Views
  • 0 replies
  • 0 likes

Solved!! [Daily Mix] Description missing - tracklist-header.daily-mix-description

PlanPremiumCountryGermanyDeviceDell LatituteOperating SystemUbuntu 18.04.3 LTS My Question or IssueWhen opening any of my Daily Mix instead of the description this placeholder is shown: tracklist-header.daily-mix-description

  • Casual Listener
  • Plan Premium Country Germany Device Dell Latitute Operating System Ubuntu 18.04.3 LTS   My Question or Issue When opening any of my Daily Mix instead of the description this placeholde...
  • DasHasan
  • Casual Listener
  • 733 Views
  • 2 replies
  • 0 likes
  • 733 Views
  • 2 replies
  • 0 likes

Unable to see and play songs, on both Mac and Web player

Hello! Having issues with playing songs via Spotify Desktop App and Spotify Web player on my Macbook Pro, though it actually works fine on my Samsung S8 phone> ## Some of my basic details Plan: PremiumCountry: SingaporeDevice: MacBook Pro Operating...

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  • Visitor
  • Hello!    Having issues with playing songs via Spotify Desktop App and Spotify Web player on my Macbook Pro, though it actually works fine on my Samsung S8 phone>    <De...
  • 382 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 382 Views
  • 0 replies
  • 1 likes

Solved!! Album art missing on Chromecast

When I cast to Chromecast the Spotify logo shows up, but I am no longer seeing the album art or any of the other "controls" that usually shows up on the TV. It just stays on the Spotify logo. Music plays, but no artwork. Others have reported a simila...

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  • Casual Listener
  • When I cast to Chromecast the Spotify logo shows up, but I am no longer seeing the album art or any of the other "controls" that usually shows up on the TV. It just stays on the Spotify logo. Music p...
  • sagesuburbandad
  • Casual Listener
  • 5629 Views
  • 15 replies
  • 1 likes
  • 5629 Views
  • 15 replies
  • 1 likes

Chromecast not showing Spotify content

PlanPremiumCountrySouth AfricaDeviceChromecastOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTill a few days ago my Chromecast was showing the Spotify content on the screen. Now all that shows is the Spotify startup logo....

  • Visitor
  • Plan Premium Country South Africa Device Chromecast Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Till a few days ago my Chromecast was showing t...
  • 423 Views
  • 0 replies
  • 1 likes
  • 423 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist Bug

Hey, you can see in the pic that there is a song (Lecker Lecker) that is grey and i cant delete from my Playlist. What can i do... When i shufle the Playlist the song cant play but i also cant delete it out of the Playlist.

  • Casual Listener
  • Hey,    you can see in the pic that there is a song (Lecker Lecker) that is grey and i cant delete from my Playlist. What can i do...   When i shufle the Playlist the song cant pla...
  • Katerina
  • Spotify Legend
  • 524 Views
  • 3 replies
  • 0 likes
  • music
  • 524 Views
  • 3 replies
  • 0 likes

"Add to queue" automatically starts playlist.

PlanPremium DeviceSamsung Galaxy S6 / Windows desktop playerOperating SystemAndroid 8 / Windows 10 My Question or IssueI have a tendensy to listen to podcasts, but prefer to jumble it all up with some music. So I used to just press play on a playlist...

  • Visitor
  • Plan Premium   Device Samsung Galaxy S6 / Windows desktop player Operating System Android 8 / Windows 10   My Question or Issue I have a tendensy to listen to podcasts, but prefer ...
  • 466 Views
  • 0 replies
  • 0 likes
  • Other
  • 466 Views
  • 0 replies
  • 0 likes

Superuser Contribution playlist wont sync

PlanFree/PremiumCountryColombiaDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueHey uh so i was testing the spotify playlists and found out that they dont sync here i leave some screenshots, i find this p stupid if you ask me bc i...

  • Casual Listener
  • Plan Free/Premium Country Colombia Device Desktop Computer Operating System Windows 10   My Question or Issue Hey uh so i was testing the spotify playlists and found out that they dont...
  • JuanPxblo
  • Casual Listener
  • 1496 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 1496 Views
  • 4 replies
  • 0 likes

Big Zis: keine Alben mehr verfügbar

Hallo, vor einiger Zeit konnte ich das Album "Und Jetzt..." von "Big Zis" noch abspielen:https://open.spotify.com/album/2BW63df53btK1pkX8y1NIT Jetzt geht das nicht mehr. Das Album wird nicht einmal mehr angezeigt, außer man weiß, dass es existiert. B...

  • Regular
  • Hallo,   vor einiger Zeit konnte ich das Album "Und Jetzt..." von "Big Zis" noch abspielen: https://open.spotify.com/album/2BW63df53btK1pkX8y1NIT   Jetzt geht das nicht mehr. Das Album...
  • Schpotifi
  • Regular
  • 875 Views
  • 2 replies
  • 0 likes
  • music
  • 875 Views
  • 2 replies
  • 0 likes

Spotify Connect stops working after a few songs

Not using Chromecast because it doesn't scrobble to Last.fm and the shuffle isn't working properly. So I use Spotify Connect with my phone and my laptop connected to my TV. It used to work flawlessly with my really old Xperia but now I've got an Xper...

  • Music Fan
  • Not using Chromecast because it doesn't scrobble to Last.fm and the shuffle isn't working properly. So I use Spotify Connect with my phone and my laptop connected to my TV. It used to work flawlessly...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes