Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12189 Views
  • 8 replies
  • 0 likes
  • Other
  • 12189 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Be an artist won't work

When I post my profile url it will not work. I went to my profile, then share, and then copied the url. When I put the link in it will not give me the option to add. Why?

  • Newbie
  • When I post my profile url it will not work. I went to my profile, then share, and then copied the url. When I put the link in it will not give me the option to add. Why?
  • Jemi
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution change tracks in car radio VW PASSAT [DISCOVERY MEDIA]

Hi, if i change track on radio [or phone] .....it play new track, but i see on display radio old name of track.How can i see album or single covee on display of radio.

  • Newbie
  • Hi, if i change track on radio [or phone] .....it play new track, but i see on display radio old name of track. How can i see album or single covee on display of radio.
  • Jemi
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot upload a picture to artist profile

https://imgur.com/a/Nb25vtE I've tried this in .JPG and .PNG formats. EDIT: I've solved the problem by making the photo a bigger resolution, but I still would like this question to be answered

  • Casual Listener
  • https://imgur.com/a/Nb25vtE   I've tried this in .JPG and .PNG formats.   EDIT: I've solved the problem by making the photo a bigger resolution, but I still would like this question to ...
  • Jemi
  • Spotify Legend
  • 1853 Views
  • 1 replies
  • 0 likes
  • Music
    Other
  • 1853 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly partly resets a few times a week

PlanPremiumCountryNLDeviceMultiple My Question or IssueI am an avid user of Discover Weekly playlist. Every Monday morning (CEST) I download a new playlist to my phone and listen to it while being offline. For the last couple of months (two or three,...

  • Music Fan
  • Plan Premium Country NL Device Multiple   My Question or Issue I am an avid user of Discover Weekly playlist. Every Monday morning (CEST) I download a new playlist to my phone and listen...
  • Daisy
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Other
  • 236 Views
  • 1 replies
  • 0 likes

Claiming my Podcast

PlanPremiumCountry CanadaDeviceGalaxy S7Operating SystemWindows 10 My Question or Issue I have submitted my podcast through Spreaker: Live Radio, it has been approved. I want to connect my podcast to my current Spotify account. In addition to this, h...

  • Newbie
  • Plan Premium Country  Canada Device Galaxy S7 Operating System Windows 10   My Question or Issue  I have submitted my podcast through Spreaker: Live Radio, it has been a...
  • 762 Views
  • 0 replies
  • 10 likes
  • Other
  • 762 Views
  • 0 replies
  • 10 likes

Incorrect release year

I looked online and can't figure out how to submit errors in the platform to be corrected. I've found dozens of metadata errors in the past, but posting this one in hopes of figuring out how I'm supposed to get these issues resolved.Wrong release yea...

  • Regular
  •   I looked online and can't figure out how to submit errors in the platform to be corrected. I've found dozens of metadata errors in the past, but posting this one in hopes of figuring out...
  • 203 Views
  • 0 replies
  • 0 likes
  • Other
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! Unknown Webplayer randomly starts playing

PlanPremiumCountryCurrently registered country is Germany but I live in Sweden and will change the country by next month. DeviceSamsung A3 (Android), Windows 10 Laptop My Question or IssueI am listening to music via my Phone connected to bluetooth sp...

  • Casual Listener
  • Plan Premium Country Currently registered country is Germany but I live in Sweden and will change the country by next month.   Device Samsung A3 (Android), Windows 10 Laptop   ...
  • user-removed
  • Not applicable
  • 17696 Views
  • 8 replies
  • 2 likes
  • Connect
  • 17696 Views
  • 8 replies
  • 2 likes

In-car Bluetooth controls

I know there have been other posts on this, but none of them have any results and this has been happening for over two months now. This is a bug that arrived in an update around July/August and still hasn't even been acknowledged, much less fixed. Wh...

  • Visitor
  • I know there have been other posts on this, but none of them have any results and this has been happening for over two months now. This is a bug that arrived in an update around July/August and still...
  • 1456 Views
  • 0 replies
  • 0 likes
  • auto
    bluetooth
    bug
    Car
  • 1456 Views
  • 0 replies
  • 0 likes

Album won't play, plays different artists instead.

Good day, I'm having trouble playing an album, it simply won't play, but it plays different tracks from other artists instead. (...?) The album in question is Building on the Edge of the Sky from Halogen.I'm from the Netherlands, and I'm using Spotif...

  • Casual Listener
  • Good day, I'm having trouble playing an album, it simply won't play, but it plays different tracks from other artists instead. (...?) The album in question is Building on the Edge of the Sky from Hal...
  • rustigmattie
  • Casual Listener
  • 1522 Views
  • 2 replies
  • 0 likes
  • Other
  • 1522 Views
  • 2 replies
  • 0 likes

Disturbed - Stricken is broken

PlanPremiumCountryLVDeviceAllOperating SystemAllMy Question or IssueA while ago I have submitted a ticket to Spotify support - which does not exists anymore I assume. As said - Disturbed - Stricken (one of their top songs actually) sounds like a nigh...

  • Newbie
  • Plan Premium Country LV Device All Operating System All My Question or Issue A while ago I have submitted a ticket to Spotify support - which does not exists anymore I assume. As said - Dist...
  • Jose_M
  • Spotify Star
  • 628 Views
  • 1 replies
  • 9 likes
  • Other
  • 628 Views
  • 1 replies
  • 9 likes

Solved!! Incomplete Song - Maalala Mo Sana by Silent Sanctuary

Plan: PremiumCountry: Philippines Device: iPhone 6s Plus, iPhone 8, Huawei Nova 2i, Nokia 6, Samsung Note 8, HP Chromebook, PS4Operating System: iOS 12, Android Oreo, Chrome OS, PS4 OS? My Question or Issue: I wanted to report that the Filipino song ...

  • Casual Listener
  • Plan: Premium Country: Philippines   Device: iPhone 6s Plus, iPhone 8, Huawei Nova 2i, Nokia 6, Samsung Note 8, HP Chromebook, PS4 Operating System: iOS 12, Android Oreo,...
  • Balderdashie
  • Casual Listener
  • 303 Views
  • 2 replies
  • 1 likes
  • Other
    PS4
    Samsung
  • 303 Views
  • 2 replies
  • 1 likes

Album missing

I want to say that the Breathless Album of Shayne Ward is missing. Please its my request you to add that album in Spotify

  • Newbie
  • I want to say that the Breathless Album of Shayne Ward is missing. Please its my request you to add that album in Spotify 
  • Jose_M
  • Spotify Star
  • 249 Views
  • 1 replies
  • 1 likes
  • Music
  • 249 Views
  • 1 replies
  • 1 likes

Superuser Contribution No Album artworks in Homescreen on DNX8170DABS

When I switch to homescreen on the hu, there is no artwork in homescreen. With Google play is no problem there. Using usb with Android Auto. PlanPremiumCountry GermanyDeviceKenwood DNX8170DABS S7 edge

  • Casual Listener
  • When I switch to homescreen on the hu, there is no artwork in homescreen. With Google play is no problem there. Using usb with Android Auto.  Plan Premium Country  Germany Device Kenw...
  • 7p-t6wdu7s_8v
  • Casual Listener
  • 319 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 319 Views
  • 2 replies
  • 1 likes

(Missing) New Releases For Me

The weekly update and email often doesn't include releases for artists I follow. Why might this be happening, as I keep missing releases. I'm on Premium, in the UK, & using a windows 7 laptop. Thanks

  • Music Fan
  • The weekly update and email often doesn't include releases for artists I follow. Why might this be happening, as I keep missing releases.   I'm on Premium, in the UK, & using a w...
  • bigjimcambo
  • Music Fan
  • 354 Views
  • 2 replies
  • 0 likes
  • Other
  • 354 Views
  • 2 replies
  • 0 likes

Facebook linking

When I first linked Spotify to my Facebook, long time ago, I could share playlists etc to my Facebook feed. But that functions are gone. What can I use the Spotify Application in Facebook for today ? I find no use for it.....

  • Newbie
  • When I first linked Spotify to my Facebook, long time ago, I could share playlists etc to my Facebook feed. But that functions are gone. What can I use the Spotify Application in Facebook for today ?...
  • Jose_M
  • Spotify Star
  • 215 Views
  • 1 replies
  • 1 likes
  • Other
  • 215 Views
  • 1 replies
  • 1 likes

Will these music apps do what I want?

I want to leave iTunes & switch over to Spotify. That part is almost done (I have Spotify Premium).I still want to be able to play my music on my Macbook, and be able put music on the iPod Touch (suggestions for better music players is welcome). This...

  • Roadie
  • I want to leave iTunes & switch over to Spotify. That part is almost done (I have Spotify Premium). I still want to be able to play my music on my Macbook, and be able put music on the iPod Touc...
  • Sebasty
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Other
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauzes automatically on IOS / Android and WEB when connected to Denon HEOS

Since a few day I am having problems with Spotify when connected to my HEOS Soundbar. I have selected the soundbar as connected device. The song plays, then after some time it automatically pauzes (also shows the play button again). I have tried to l...

  • Casual Listener
  • Since a few day I am having problems with Spotify when connected to my HEOS Soundbar. I have selected the soundbar as connected device. The song plays, then after some time it automatically pauzes (a...
  • Clickclackbang
  • Casual Listener
  • 1196 Views
  • 10 replies
  • 1 likes
  • Denon
  • 1196 Views
  • 10 replies
  • 1 likes

Vodafone free subscription help

Hi I got a free premium subscription when renewing my contract with Vodafone in February, I've tried everything to activate it but it won't let me as I have an existing Spotify account. Please help

  • Newbie
  • Hi I got a free premium subscription when renewing my contract with Vodafone in February, I've tried everything to activate it but it won't let me as I have an existing Spotify account. Please help&n...
  • Luke
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Greyed out songs

I've noticed that songs coming up in the search results are occasionally greyed out, and I can't play them.This happens on mobile devices, the web player and the desktop player. I originally figured those were premium-only or something, but having st...

  • Regular
  • I've noticed that songs coming up in the search results are occasionally greyed out, and I can't play them.This happens on mobile devices, the web player and the desktop player. I originally figured ...
  • MajorBludd
  • Newbie
  • 582287 Views
  • 83 replies
  • 44 likes
  • Web Player
    Windows
  • 582287 Views
  • 83 replies
  • 44 likes

Solved!! Clearing Spotify's Cache

When you clear Spotify's cache, will that affect the data that is later received by Spotify to pay artists? .. Thank you for your help! Best, ProducerTrentTaylor ***Find me on Spotify at ProducerTrentTaylor .. Artist : 10 beat tapes for chilling, stu...

  • Composer
  • When you clear Spotify's cache, will that affect the data that is later received by Spotify to pay artists? .. Thank you for your help!   Best,   ProducerTrentTaylor   ***Fi...
  • Loxer
  • Spotify Star
  • 3968 Views
  • 3 replies
  • 0 likes
  • ps3
    PS4
    Sony
  • 3968 Views
  • 3 replies
  • 0 likes