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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12682 Views
  • 8 replies
  • 0 likes
  • Other
  • 12682 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist offline on Gear S3

PlanPremiumCountryItalyDeviceGear S3Operating SystemTizen My Question or IssueIt is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always have to delete the playlist, log off the app, log on and then i can update and...

  • Newbie
  • Plan Premium Country Italy Device Gear S3 Operating System Tizen   My Question or Issue It is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always ha...
  • Jemi
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz sr7007 receiver wont log on spotify with family premium plan?

anyone know a fix for this?tried both email and device user namejust get a message that i dont have premium when i try to log on

  • Newbie
  • anyone know a fix for this? tried both email and device user name just get a message that i dont have premium when i try to log on
  • Jemi
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Greyed Out on iPhone, not on Desktop

PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 11 My Question or IssueI have several playlists in my account, and in the past couple of days I have noticed that almost half of the songs in my largest playlist have become unplayable...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 11   My Question or Issue I have several playlists in my account, and in the past couple of days I have noticed...
  • Jemi
  • Spotify Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • Other
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing all songs from my Spotigy playlist

PlanPremium Operating SystemWindows 10, Android (both different devices) My Question or IssueHello,I have an problem with my playlist named games2.0 (the first one had the same problem so I recreated it to see if that worked but no). I have from a fe...

  • Newbie
  • Plan Premium   Operating System Windows 10, Android (both different devices)  My Question or Issue Hello, I have an problem with my playlist named games2.0 (the first one had the sam...
  • Jemi
  • Spotify Legend
  • 878 Views
  • 1 replies
  • 0 likes
  • Music
  • 878 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Various Issues

PlanPremium CountryU.S. DeviceVarious devices running different browsers including fresh installs Operating SystemHave tested this on ChromeOS, Windows 10 (1803), Mac OS 10.13 What I have already tried-Tried clearing cookies, cache, etc-Spotify is al...

  • Visitor
  • Plan Premium   Country U.S .   Device Various devices running different browsers including fresh installs   Operating System Have tested this on ChromeOS, Windows 10 (1803),...
  • Jemi
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • Other
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Stops Working In Android Auto

PlanPremiumCountry USADeviceZTE Z981 ZMax ProOperating SystemAndroid 6.0.1 My Question or Issue Android Auto: "Spotify doesn't seem to be working right now." This pops up after several minutes of playing music. After a few seconds Spotify comes back ...

  • Casual Listener
  • Plan Premium Country  USA Device ZTE Z981 ZMax Pro Operating System Android 6.0.1   My Question or Issue  Android Auto: "Spotify doesn't seem to be working right now."  ...
  • twhansen
  • Newbie
  • 3490 Views
  • 5 replies
  • 1 likes
  • 3490 Views
  • 5 replies
  • 1 likes

Spotify album list in Sonos

When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. But now they appear in order of recently added (?) an...

  • Newbie
  • When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. Bu...
  • 1596 Views
  • 0 replies
  • 6 likes
  • SONOS
  • 1596 Views
  • 0 replies
  • 6 likes

Subdivisions in maps??

PlanPremiumCountry The NetherlandsDeviceIPhoneOperating SystemiOS 10 My Question or IssueI have recorded many albums in my library. It is a very long lost. It is very difficult to find a particular album, other than on alfabeth. Is it possible to cre...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device IPhone Operating System iOS 10   My Question or Issue I have recorded many albums in my library. It is a very long lost. It is very di...
  • Janmb1
  • Casual Listener
  • 481 Views
  • 4 replies
  • 0 likes
  • Other
  • 481 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes both stuff I don't listen too

I listen to a "Guided Sleep Meditation" playlist once every couple weeks when I'm having trouble sleeping. The other 90% of the time I'm listening to regular music. For the last several days, both of my Daily Mixes are solely meditative/ambient music...

  • Newbie
  • I listen to a "Guided Sleep Meditation" playlist once every couple weeks when I'm having trouble sleeping. The other 90% of the time I'm listening to regular music.    For the last severa...
  • Jemi
  • Spotify Legend
  • 1867 Views
  • 1 replies
  • 0 likes
  • Other
  • 1867 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring it back

Dear Spotify, Please, please, PLEASE make the song 'What You're Looking For' by Zakk Wylde / Black Lable Society available again!! It is one of my favs - and it mysteriously vanished from my play list, and now it doesn't show up in the Search....plea...

  • Newbie
  • Dear Spotify,   Please, please, PLEASE make the song 'What You're Looking For' by Zakk Wylde / Black Lable Society available again!!   It is one of my favs - and it mysteriously vanishe...
  • Jemi
  • Spotify Legend
  • 1330 Views
  • 1 replies
  • 0 likes
  • Other
  • 1330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back support for Pioneer devices (#spotifyConnect)

Planwas Premium, now switched to another provider until this issue is fixedCountry FranceDevicePioneer AV receiver My Question or Issue Earlier this year you removed streaming support for Pioneer AV receivers, I do have a Chromecast but the quality i...

  • Newbie
  • Plan was Premium, now switched to another provider until this issue is fixed Country  France Device Pioneer AV receiver   My Question or Issue  Earlier this year you removed st...
  • Jemi
  • Spotify Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound on Chromecast device

PlanPremium CountryFrance DeviceLaptopIphone SEIpod TouchIpadChroemcast 2 Operating SystemWindows 10iOS 12 My Question or IssueHello, I have no sound when I cast spotify on chromecast from all my other devices (iOS, Windows, etc ...)I have this issue...

  • Newbie
  • Plan Premium   Country France    Device Laptop Iphone SE Ipod Touch Ipad Chroemcast 2   Operating System Windows 10 iOS 12   My Question or Issue Hello, &n...
  • Jemi
  • Spotify Legend
  • 2016 Views
  • 1 replies
  • 0 likes
  • chromecast
    Music
    Other
  • 2016 Views
  • 1 replies
  • 0 likes

Can't play explicit version of "the way of the fist" Five Finger Death Punch

Recently i messaged fan community they say that the not clean version is avaible but when i tried to listen to it, it's censored. I'm from Poland and people that i've been writing to are from USA, could someone help me out?

  • Newbie
  • Recently i messaged fan community they say that the not clean version is avaible but when i tried to listen to it, it's censored. I'm from Poland and people that i've been writing to are from USA, co...
  • EthanMKLewis
  • Gig Goer
  • 989 Views
  • 1 replies
  • 1 likes
  • Music
  • 989 Views
  • 1 replies
  • 1 likes

Superuser Contribution Help with playing local files on Spotify

Hello everyone. I would like to know if it's possible to playn on spotify the songs i bought on bandcamp. Does anyone know if it's possible using that with the local files facility or with any other way at all?

  • Newbie
  • Hello everyone. I would like to know if it's possible to playn on spotify the songs i bought on bandcamp. Does anyone know if it's possible using that with the local files facility or with any other ...
  • Jemi
  • Spotify Legend
  • 931 Views
  • 1 replies
  • 0 likes
  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Becoming a podcast aggregation partner

Hey there, We’re a podcasting hosting and streaming platform and currently allow all of our users to stream to Apple iTunes and (GooglePlay) but i’m a big fan of Spotify and want to add the ability for our users to publish their podcast to Spotify. C...

  • Newbie
  •   Hey there,   We’re a podcasting hosting and streaming platform and currently allow all of our users to stream to Apple iTunes and (GooglePlay) but i’m a big fan of Spotify and want to ...
  • Jemi
  • Spotify Legend
  • 1291 Views
  • 1 replies
  • 0 likes
  • Other
  • 1291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black screen CarPlay

PlanPremiumCountrySpainDeviceCarPlay with iPhone SEOperating SystemVW Golf 2018 // 11.4 iOS When I connect my iphone with CarPlay and open spotify, it doesnt show in the screen, it is all black. The problem start when spotify gave me the option to co...

  • Newbie
  • Plan Premium Country Spain Device CarPlay with iPhone SE Operating System VW Golf 2018 // 11.4 iOS  When I connect my iphone with CarPlay and open spotify, it doesnt show in the screen, ...
  • Jemi
  • Spotify Legend
  • 9145 Views
  • 1 replies
  • 1 likes
  • Other
  • 9145 Views
  • 1 replies
  • 1 likes

Superuser Contribution Blatant money making scheme

There seems to be a fair few popular artists with the same name as some blatent rip off artists just trying to make a quick buck.. the 80's band Imagination for example, somehow have some obivous low quality scam going in parallel with their name. sp...

  • Music Fan
  • There seems to be a fair few popular artists with the same name as some blatent rip off artists just trying to make a quick buck.. the 80's band Imagination for example, somehow have some obivous low...
  • Jemi
  • Spotify Legend
  • 861 Views
  • 1 replies
  • 0 likes
  • Music
  • 861 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music track with wrong name (spotify:track:5Y4q0lSfOfVDXD17eNTlu0)

Looks like the users are not allowed to suggest an edit in a music track name, so I'm doing this here: spotify:track:5Y4q0lSfOfVDXD17eNTlu0Track name on Spotify: No Mery for the EnemyCorrect track name: No Mercy for the Enemy Thank you!

  • Newbie
  • Looks like the users are not allowed to suggest an edit in a music track name, so I'm doing this here:   spotify:track:5Y4q0lSfOfVDXD17eNTlu0 Track name on Spotify: No Mery for the Enemy...
  • Jemi
  • Spotify Legend
  • 1074 Views
  • 1 replies
  • 0 likes
  • 1074 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble Connecting Facebook to Spotify

PremiumDeviceDesktop, AndroidOperating SystemWin10, AndroidMy Question or Issue I created my Spotfiy before my Facebook account and I tried to connect my accounts together. However, on first attempt I wasn't able to because it turned out that my spot...

  • Newbie
  • Premium Device Desktop, Android Operating System Win10, Android My Question or Issue  I created my Spotfiy before my Facebook account and I tried to connect my accounts together. However, ...
  • Jemi
  • Spotify Legend
  • 1138 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 1138 Views
  • 1 replies
  • 0 likes