Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 16773 Views
  • 8 replies
  • 1 likes
  • Other
  • 16773 Views
  • 8 replies
  • 1 likes

Outdated playlist artwork

When I post links to a weekly playlist I update on social media (especially on Facebook messenger) and in e-mails, outdated playlist art and a title from over a year ago is displayed. Is there any way to have this information and metadata updated? Th...

  • Roadie
  • When I post links to a weekly playlist I update on social media (especially on Facebook messenger) and in e-mails, outdated playlist art and a title from over a year ago is displayed. Is there a...
  • jblattnerNYC
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • Other
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs keeps being added back to my songs

It's been months that Avril Lavigne's song "Head Above Water" keeps being added to my songs lists almost every day. I tried removing it and after a few hours it automatically comes back. I tried leaving it in my library but if I remove it or not, it ...

  • Casual Listener
  •   It's been months that Avril Lavigne's song "Head Above Water" keeps being added to my songs lists almost every day. I tried removing it and after a few hours it automatically comes back. I tr...
  • aLittleShadow
  • Newbie
  • 2063 Views
  • 8 replies
  • 0 likes
  • music
  • 2063 Views
  • 8 replies
  • 0 likes

Spotify Wrapped Issue

My Question or IssueFor some reason I can't access my stats anymore. Spotifywrapped.com just redirects to https://open.spotify.com/genre/2018-page. Is there any way to see how many minutes I listened to music last year or any of the other stats?

  • Regular
  •     My Question or Issue For some reason I can't access my stats anymore. Spotifywrapped.com just redirects to https://open.spotify.com/genre/2018-page. Is there any way to see how ...
  • Brunelicia
  • Community Legend
  • 3057 Views
  • 1 replies
  • 0 likes
  • Other
  • 3057 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music I've never searched for is interrupting albums I'm listening tto

Plan: PremiumCountry: USA DeviceGoogle Pixel, Macbook Pro 2018 Operating System: MacOS & Android P My Question or Issue My spotify has been randomly playing playlists I have never searched for. Oftentimes I'll open my app to see that "Sandman Breathi...

  • Casual Listener
  • Plan: Premium Country: USA   Device Google Pixel, Macbook Pro 2018   Operating System: MacOS & Android P   My Question or Issue  My spotify has been randoml...
  • pcartelli
  • Casual Listener
  • 393 Views
  • 4 replies
  • 0 likes
  • Other
  • 393 Views
  • 4 replies
  • 0 likes

Why is this amazon login different. https://layla.amazon.co.uk/spa/index.html#player

I am a UK Amazon Echo user and Spotify subscriber. My usual Amazon.co.uk account does not allow me to specifiy Spotify as the default music server. This layla.amazon account does activate the radio buttons. Does anyone know the difference made by sta...

  • Casual Listener
  • I am a UK Amazon Echo user and Spotify subscriber. My usual Amazon.co.uk account does not allow me to specifiy Spotify as the default music server.   This layla.amazon account does activate th...
  • 294 Views
  • 0 replies
  • 0 likes
  • Other
  • 294 Views
  • 0 replies
  • 0 likes

Problems with Ford Fiesta 2015 SYNC

PlanPremiumCountry ItalyDeviceFord SYNCOperating SystemiOS 12.1.4 My Question or IssueGood morning,I'm a Premium user and I have some Spotify bluetooth connection problems. When I connect my iPhone 7 bluetooth with the SYNC of my Ford Fiesta 2015 and...

  • Visitor
  •     Plan Premium Country  Italy Device Ford SYNC Operating System iOS 12.1.4   My Question or Issue Good morning, I'm a Premium user and I have some Spotify bluetooth...
  • 1180 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
  • 1180 Views
  • 0 replies
  • 0 likes

Can't play any songs in Spotify Windows

I use the Premium account in Spotify Windows, after some songs can't play and reading some guild I decided to delete everything and install Spotify again, but this time all songs can't play, even in the website of this PC, other devices also OK but t...

  • Casual Listener
  •   I use the Premium account in Spotify Windows, after some songs can't play and reading some guild I decided to delete everything and install Spotify again, but this time all songs can't p...
  • _-ae0cej43ils
  • Newbie
  • 1327 Views
  • 4 replies
  • 1 likes
  • WD
  • 1327 Views
  • 4 replies
  • 1 likes

Spotify can't play this right now. Why not?

PlanPremiumCountry United States of AmericaDeviceDesktop ComputerOperating SystemWindows 8.1 My Question or Issue I'm trying to listen to a song, it's actually a rendition of a song made by another artist. I've listened to it before, but I can't list...

  • Newbie
  • Plan Premium Country  United States of America Device Desktop Computer Operating System Windows 8.1   My Question or Issue  I'm trying to listen to a song, it's actually a re...
  • Radekal
  • Newbie
  • 64669 Views
  • 46 replies
  • 18 likes
  • Other
  • 64669 Views
  • 46 replies
  • 18 likes

Spotify 2018 Statistik

Is it still possible to see my Spotify 2018 Analytics/Statistics.If I used the Spotify Wrapped Link, it show me only 2 Playlist, with my top Tracks, and other unlisten music. So is that still possible? Or not anymore Nochmal in Deutsch:Kann ich meine...

  • Newbie
  • Is it still possible to see my Spotify 2018 Analytics/Statistics. If I used the Spotify Wrapped Link, it show me only 2 Playlist, with my top Tracks, and other unlisten music. So is that still possi...
  • Brunelicia
  • Community Legend
  • 1558 Views
  • 1 replies
  • 0 likes
  • music
  • 1558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant play music

My question and issueI have spotify installed on my galaxy s8 and my ps4 proToday when i went to game on my ps4 the songs i pressed to play just played 2 seconds then it goes on pouse and when i press the triangle button (play/pouse) it plays for 2 s...

  • Newbie
  • My question and issue I have spotify installed on my galaxy s8 and my ps4 pro Today when i went to game on my ps4 the songs i pressed to play just played 2 seconds then it goes on pouse and when i ...
  • TYZ_Momoy
  • Regular
  • 498 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 498 Views
  • 2 replies
  • 0 likes

Adjust the sound quality in the Sky receiver

PlanPremiumCountryGermany DeviceSky Go My Question or IssueHow can I change the sound quality in the Spotify app on my Sky Go receiver? I can't find a menu item there for this setting. GreetingRolf

  • Newbie
  • Plan Premium Country Germany  Device Sky Go     My Question or Issue How can I change the sound quality in the Spotify app on my Sky Go receiver? I can't find a menu item ther...
  • Nico
  • Community Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • Other
  • 684 Views
  • 1 replies
  • 0 likes

Web player nonfunctional for 2 days now

What's the deal with the web app? Yesterday, it took multiple attempts to log in, and once in no songs would play (would stay at 0:00). Trying other browsers did nothing. Now today, its attempting to play songs at instantly advancing to the next one ...

  • Regular
  • What's the deal with the web app?  Yesterday, it took multiple attempts to log in, and once in no songs would play (would stay at 0:00).  Trying other browsers did nothing.  Now today,...
  • Nico
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 326 Views
  • 1 replies
  • 0 likes

Ps4 app

Hi,i can't control the app on ps4 with my phone.they are in the same LAN but the phone is connected by Wi-Fi,and ps4 by cable.

  • Newbie
  • Hi,i can't control the app on ps4 with my phone.they are in the same LAN but the phone is connected by Wi-Fi,and ps4 by cable.
  • Nico
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

When I try send a link of my playlist it goes to an outdated version of the playlist?

I have been trying to send a link of a spotify playlist I made to someone via copying the link and pasting in an email. However, when I click this link it sends me to an old version of the playlist. I have changed the name of the playlist and added m...

  • Newbie
  • I have been trying to send a link of a spotify playlist I made to someone via copying the link and pasting in an email. However, when I click this link it sends me to an old version of the playlist. ...
  • Nico
  • Community Legend
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Spotify Connect

The Web Player every once in a while connects to a device that doesnt show up, and I cannot turn it off. I have logged out & unsynced all devices. I dont know what else to do.

  • Newbie
  • The Web Player every once in a while connects to a device that doesnt show up, and I cannot turn it off. I have logged out & unsynced all devices. I dont know what else to do.
  • Nico
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Spotify on PS4

Hello, My tv and PS4 seem to be fine, the audio is working and all. But when I start the Spotify app and I start a song, there is no sound coming out of the tv? How do I fix this? Thanks in advance

  • Newbie
  • Hello,   My tv and PS4 seem to be fine, the audio is working and all. But when I start the Spotify app and I start a song, there is no sound coming out of the tv? How do I fix this?   T...
  • Nico
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

An add keeps stopping spotify from working

I've got this problem like two days now. The problem is that spotifys own add keeps stopping my spotify from working. I've tried turning my tablet off when the add comes because only closing the app does not work. But even when i turn off my tablet a...

  • Newbie
  • I've got this problem like two days now. The problem is that spotifys own add keeps stopping my spotify from working. I've tried turning my tablet off when the add comes because only closing the app ...
  • Nico
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 268 Views
  • 1 replies
  • 0 likes

Web Player is locked

Logged onto Web Player this morning, only to find out that 'Spotify Connect' is now in full-force blocking me from using Web Player because I am supposedly 'listening on my iPhone'...I tried logging off from my phone, removing Spotify from it, re-ins...

  • Newbie
  • Logged onto Web Player this morning, only to find out that 'Spotify Connect' is now in full-force blocking me from using Web Player because I am supposedly 'listening on my iPhone'... I tried loggin...
  • Nico
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 324 Views
  • 1 replies
  • 0 likes

Songs offline

I had a problem. I have an offline premium account, and I really want to listen to a song offline. When im online then I'm able to listen, but as soon as I go offline, the song just sits at 0:00 and it doesnt start, but the other ones do start.

  • Newbie
  • I had a problem. I have an offline premium account, and I really want to listen to a song offline. When im online then I'm able to listen, but as soon as I go offline, the song just sits at 0:00 and ...
  • Nico
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Can't Play Spotify on PS4

When I try to use the Spotify application, it doesn't let me, citing an error connecting to the PlayStation Network even though I'm connected to the Internet and said Internet works fine on my PS4 and all other devices. If I try to refresh under the ...

  • Music Fan
  • When I try to use the Spotify application, it doesn't let me, citing an error connecting to the PlayStation Network even though I'm connected to the Internet and said Internet works fine on my P...
  • Nico
  • Community Legend
  • 896 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 896 Views
  • 1 replies
  • 0 likes