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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2130 Views
  • 19 replies
  • 6 likes
  • Other
  • 2130 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17765 Views
  • 8 replies
  • 2 likes
  • Other
  • 17765 Views
  • 8 replies
  • 2 likes

Webplayer broken

My Spotify web player doesn't work at all on firefox or Google Chromeon fire fox it says "Firefox is installing components needed to play audio or video on this page" and on google chrome when i click a song nothing happenes also on firefox i tried t...

  • Casual Listener
  • My Spotify web player doesn't work at all on firefox or Google Chrome on fire fox it says "Firefox is installing components needed to play audio or video on this page" and on google chrome when i cl...
  • Nico
  • Community Legend
  • 1545 Views
  • 3 replies
  • 0 likes
  • Other
  • 1545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gapless Playback via Bose

How do you enable gapless playback looping a track when streaming via an external speaker, in my case the Bose Noise Machine? i am able to activate it on my handset (iPhone X) but when I connect to the speaker Spotify says the Playback settings are n...

  • Casual Listener
  • How do you enable gapless playback looping a track when streaming via an external speaker, in my case the Bose Noise Machine?   i am able to activate it on my handset (iPhone X) but when I con...
  • Guido
  • Spotify Legend
  • 1536 Views
  • 3 replies
  • 1 likes
  • Connect
    Other
  • 1536 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot play some artists

PlanPremiumCountryItalyDevice(Samsung Galaxy s8)Operating System(Android) My Question or IssueHi, I cannot play any song of some artists. I know the songs are correct because on another phone with another profile I can play them. Do you know why?

  • Casual Listener
  • Plan Premium Country Italy Device (Samsung Galaxy s8) Operating System (Android)   My Question or Issue Hi, I cannot play any song of some artists.  I know the songs are correct ...
  • Guido
  • Spotify Legend
  • 995 Views
  • 5 replies
  • 1 likes
  • music
  • 995 Views
  • 5 replies
  • 1 likes

Superuser Contribution BMW Connected and Android 9 issue

PlanPremiumCountryGermanyDeviceNokia 8 BMW 4er Gran Coupe (2016)Operating SystemAndroid 9 My Question or Issue BT connection or the BMW Spotify App never worked properly on my Nokia 8 with Android 8.1. Now that i got the Android Pie update i tried it...

  • Roadie
  • Plan Premium Country Germany Device Nokia 8 BMW 4er Gran Coupe (2016) Operating System Android 9   My Question or Issue  BT connection or the BMW Spotify App never worked pro...
  • groove2spotify
  • Roadie
  • 9927 Views
  • 21 replies
  • 5 likes
  • Connect
  • 9927 Views
  • 21 replies
  • 5 likes

Search not working - Windows 10 mobile

PlanPremiumCountryArgentinaDeviceMicrosoft Lumia 640Operating SystemWindows 10 Mobile 1703 My Question or IssueHi. I can't search for songs or artists. When I write it always says the "text" is not found. The app works when I try to listen music of t...

  • Casual Listener
  • Plan Premium Country Argentina Device Microsoft Lumia 640 Operating System Windows 10 Mobile 1703   My Question or Issue Hi. I can't search for songs or artists. When I write it always...
  • stevenpitten
  • Newbie
  • 5929 Views
  • 10 replies
  • 2 likes
  • 5929 Views
  • 10 replies
  • 2 likes

Web player can't play anything

PlanFreeCountryCzech RepublicOperating SystemWindows 10Web browser:Firefox, latest version My Question or IssueHello, when I log in to Spotify on web and click on the button "Play", it doesn't do anything. I tried to play different things (albums, so...

  • Newbie
  • Plan Free Country Czech Republic Operating System Windows 10 Web browser: Firefox, latest version   My Question or Issue Hello, when I log in to Spotify on web and click on the button ...
  • Bethany_Dawn
  • Community Legend
  • 775 Views
  • 1 replies
  • 0 likes
  • Other
  • 775 Views
  • 1 replies
  • 0 likes

Song & Playlist is greyed out

PlanPremiumCountryUSADeviceIphone xOperating SystemIos 12 My Question or IssueSo I wanted to listen to this playlist that isn't working at all, all the songs are greyed out and anytime I try to play the playlist/radio it says that the song is not ava...

  • Newbie
  • Plan Premium Country USA Device Iphone x Operating System Ios 12   My Question or Issue So I wanted to listen to this playlist that isn't working at all, all the songs are greyed out a...
  • Nico
  • Community Legend
  • 637 Views
  • 1 replies
  • 0 likes
  • Other
  • 637 Views
  • 1 replies
  • 0 likes

Songs start with a couple seconds already in and skip before the end

•PlanPremiumCountryCanadaDeviceIphone 7Operating SystemiOS 10My Question or IssueWhen I listen to playlist made by spotify, like Hip-Hop Central and Power Gaming, the songs always start a couple seconds after the beginning. Example : when the song st...

  • Casual Listener
  •   • Plan Premium Country Canada Device Iphone 7 Operating System iOS 10 My Question or Issue When I listen to playlist made by spotify, like Hip-Hop Central and Power Gaming, the son...
  • Bittencourt
  • Spotify Star
  • 2686 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 2686 Views
  • 1 replies
  • 0 likes

frozen ad

PlanfreeCountryUSADeviceChromebookOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei closed my chromebook in the middle of an ad and i reopen the computer and the ad was frozen there i let it be for a few days and today i t...

  • Casual Listener
  • Plan free Country USA Device Chromebook Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i closed my chromebook in the middle of an ad and i reopen ...
  • Nico
  • Community Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • music
  • 809 Views
  • 1 replies
  • 0 likes

Solved!! Problem with URL format? How to update playlist database for an old player (Nuvo MPS4).

Hi,I am running an old Nuvo MPS4 that has a Spotify player embedded. It cannot access my playlists anymore (~2yrs), probably due to some minor API change that is not updated. However, I can still play top charts and then save them as local playlists....

  • Gig Goer
  • Hi, I am running an old Nuvo MPS4 that has a Spotify player embedded. It cannot access my playlists anymore (~2yrs), probably due to some minor API change that is not updated. However, I can still p...
  • OneBobone
  • Gig Goer
  • 2287 Views
  • 5 replies
  • 0 likes
  • Other
  • 2287 Views
  • 5 replies
  • 0 likes

Spotify Artist Payment Method

So im gonna upload my music on this platform as playlist, it follows all the requirement, 1. No Copyrighted Material ( All original, The kit and all such thing was free to used and spread through the internet ), 2. It is Unreleased song, 3. There is ...

  • Newbie
  • So im gonna upload my music on this platform as playlist, it follows all the requirement, 1. No Copyrighted Material ( All original, The kit and all such thing was free to used and spread through the...
  • Mantisentil
  • Community Legend
  • 1257 Views
  • 1 replies
  • 0 likes
  • Other
  • 1257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared playlist not playing all songs or shuffling properly

PlanPremiumCountryNew Zealand Device(iPhone 6)Operating System(iOS 12) My Question or IssueMy boyfriend sent me the URL to a playlist which I have also added songs to, however when I hit shuffle and go to the queue, not all songs are showing in the q...

  • Newbie
  • Plan Premium Country New Zealand   Device (iPhone 6) Operating System (iOS 12)   My Question or Issue My boyfriend sent me the URL to a playlist which I have also added songs to,...
  • faktory42
  • Gig Goer
  • 1445 Views
  • 2 replies
  • 0 likes
  • Other
  • 1445 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts on Samsung TV app

When I want Spotify to play each episode of a podcast I often use my Samsung tv app.The problem, it lists the LAST episode next going downwards so it play the LAST episode next. I have to use the remote to go to the next episode which is not great if...

  • Casual Listener
  •   When I want Spotify to play each episode of a podcast I often use my Samsung tv app. The problem, it lists the LAST episode next going downwards so it play the LAST episode next. I have to ...
  • Jemi
  • Spotify Legend
  • 3270 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 3270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues with language preferences.

My daily mix playlist songs are out of my language preferences, this issue is very frustrating for me, I can't even understand a word of that language and I have to listen that language everyday when I play daily mix. I think there cannot be the poss...

  • Casual Listener
  • My daily mix playlist songs are out of my language preferences, this issue is very frustrating for me, I can't even understand a word of that language and I have to listen that language everyday when...
  • Peter
  • Spotify Legend
  • 576 Views
  • 2 replies
  • 0 likes
  • Other
  • 576 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album "Mafia Material" is listed wrong

Hello, the album "Mafia Material" is currently listed on the page from Money Boy, who is a german rapper. https://open.spotify.com/artist/1DxUdl4z0N2hLqU7U6yqwc?si=_Syq5D6qQLi_nt9SiM4woQBut, according to Apple Music, it belongs to this Money Boy.http...

  • Newbie
  • Hello, the album "Mafia Material" is currently listed on the page from Money Boy, who is a german rapper. https://open.spotify.com/artist/1DxUdl4z0N2hLqU7U6yqwc?si=_Syq5D6qQLi_nt9SiM4woQ But, accord...
  • Guido
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • Other
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find my podcasts in spotify

Plan : FreeCountry : Indonesia Device : All DeviceOperating System : All OS ====Hi, i have a problems using spotify. I have podcast hosted in Souncloud. Before 20 March my spotify account still can access. But after 20 March, if i access my url, show...

Screen Shot 2019-03-30 at 11.48.57.png
  • Newbie
  • Plan : Free Country : Indonesia   Device : All Device Operating System : All OS  ==== Hi, i have a problems using spotify. I have podcast hosted in Souncloud. Before 20 March my ...
  • Guido
  • Spotify Legend
  • 1350 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1350 Views
  • 1 replies
  • 0 likes

unable to play or click on certain tracks in an album

PlanPremiumCountryCanadaDevice(iPhone 10, PC, Webplayer)Operating System(iOS recent, Windows 10) My Question or IssueFirst of all, can't even search the album or track in the app or web player. I was only able to find the track when I googled track n...

  • Newbie
  • Plan Premium Country Canada Device (iPhone 10, PC, Webplayer) Operating System (iOS recent, Windows 10)   My Question or Issue First of all, can't even search the album or track in the...
  • Nico
  • Community Legend
  • 467 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 467 Views
  • 1 replies
  • 1 likes

Superuser Contribution Two songs keep getting disappearing from my playlist.

PlanPremiumCountryUKDeviceGoogle pixel 2, Desktop PCOperating SystemAndroid Oreo and Windows 10 My Question or IssueTwo of the most recent songs added to my playlist keep disappearing. When I try to add them back they say they are already there. Howe...

  • Casual Listener
  •   Plan Premium Country UK Device Google pixel 2, Desktop PC Operating System Android Oreo and Windows 10   My Question or Issue Two of the most recent songs added to my playlist ...
  • Guido
  • Spotify Legend
  • 908 Views
  • 5 replies
  • 0 likes
  • Other
  • 908 Views
  • 5 replies
  • 0 likes

Superuser Contribution Connect to a device

PlanFreeCountryUSADeviceAndroid Operating SystemWindows 10 My Question or IssueI'm a few months old on using Spotify, signed up for the 3 month trial. So my observation is that Connect to a Device keeps kicking me off my computer and playing on my An...

  • Newbie
  • Plan Free Country USA Device Android  Operating System Windows 10   My Question or Issue I'm a few months old on using Spotify, signed up for the 3 month trial.  So my observ...
  • Guido
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Connect
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'We're sorry but you're not able to redeem at this moment' - Google mini

Putting this here not sure whether this is the correct place to put it, I have upgraded premium to family premium, to take advantage of the amazing promo with google mini. Being a UK user this deal should still be on till may, but as i have registere...

  • Newbie
  • Putting this here not sure whether this is the correct place to put it,  I have upgraded premium to family premium, to take advantage of the amazing promo with google mini.  Being a UK us...
  • Guido
  • Spotify Legend
  • 6933 Views
  • 5 replies
  • 8 likes
  • Other
  • 6933 Views
  • 5 replies
  • 8 likes