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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12625 Views
  • 8 replies
  • 0 likes
  • Other
  • 12625 Views
  • 8 replies
  • 0 likes

Samsung Gear S3 and Iphone X ( Can*t use remote/find function)

Dear All, I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibility of Spotify alone, otherwise I would have bought a runni...

  • Regular
  • Dear All,   I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibi...
  • 578 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 578 Views
  • 0 replies
  • 0 likes

Why are playlist results not included when I search on https://open.spotify.com/search/recent ?

PlanPremiumCountryFaroe Islands / Denmark DeviceSurface Laptop 2017Operating SystemWindows 10 My Question or IssueWhen searching on https://open.spotify.com/search/recent it says "Search for an Artist, Song, Album or Playlist", but results do clearly...

  • Newbie
  • Plan Premium Country Faroe Islands / Denmark  Device Surface Laptop 2017 Operating System Windows 10   My Question or Issue When searching on https://open.spotify.com/search/...
  • 228 Views
  • 0 replies
  • 0 likes
  • Other
  • 228 Views
  • 0 replies
  • 0 likes

Can't watching Videos on LG TVs

PlanPremiumCountry SpainDeviceLG Smart TVOperating SystemWebOS My Question or Issue I can't watch Videos on my Smart TV LG

  • Newbie
  • Plan Premium Country  Spain Device LG Smart TV Operating System WebOS   My Question or Issue  I can't watch Videos on my Smart TV LG
  • 554 Views
  • 0 replies
  • 1 likes
  • 554 Views
  • 0 replies
  • 1 likes

Playlist description won't update

Hi, my playlist description won't update - every time I edit it and close the app and come back to it, the edit isn't there and it reverts back to the original. Any suggestions? thanks

  • Newbie
  • Hi, my playlist description won't update - every time I edit it and close the app and come back to it, the edit isn't there and it reverts back to the original. Any suggestions? thanks
  • vlimao
  • Roadie
  • 3834 Views
  • 7 replies
  • 35 likes
  • Other
  • 3834 Views
  • 7 replies
  • 35 likes

Connecting Spotify to Facebook - Old account problem

PlanPremium Country Switzerland Device(SurfaceBook2, Samsung J6)Operating System(Windows 10, Android) My Question or Issue Good morning,I just bought Spotify premium and want to follow my friends. For that I have to link Spotify to Facebook. But the ...

  • Newbie
  • Plan Premium   Country  Switzerland   Device (SurfaceBook2, Samsung J6) Operating System (Windows 10, Android)   My Question or Issue   Good morning, I just bou...
  • 396 Views
  • 0 replies
  • 0 likes
  • Music
  • 396 Views
  • 0 replies
  • 0 likes

No sound is playing

Im trying to listen to music on my xbox one but even though it shows that the song is playing there is no sound being played at all. Ive tried messing with my settings and even uninstalling and reinstalling it but nothing is working

  • Newbie
  • Im trying to listen to music on my xbox one but even though it shows that the song is playing there is no sound being played at all. Ive tried messing with my settings and even uninstalling and reins...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

[Web player] No accounts on my spotify web player

PlanFreeCountry FranceDeviceASUS ChromebookOperating SystemChrome OS My Question or Issue Good morning everyone. I can't search a Spotify account and follow it on the Spotify Web Player ? I can't even see my profile. I have Spotify on my Chromebook a...

  • Newbie
  • Plan Free Country  France Device ASUS Chromebook Operating System Chrome OS   My Question or Issue  Good morning everyone. I can't search a Spotify account and follow it on t...
  • 293 Views
  • 0 replies
  • 0 likes
  • Other
  • 293 Views
  • 0 replies
  • 0 likes

obnoxious trojan condoms ads

Hey, I'm 14, and my birthday on my account is accurate and says 2004. I get FREQUENT ads from Trojan condoms. Like, every few ads is an ad about inappropriate content. If I'm using spotify to play music in the car, etc. with my family, and this ad po...

  • Newbie
  • Hey, I'm 14, and my birthday on my account is accurate and says 2004. I get FREQUENT ads from Trojan condoms. Like, every few ads is an ad about inappropriate content. If I'm using spotify to play mu...
  • bombinate
  • Newbie
  • 648 Views
  • 1 replies
  • 2 likes
  • 648 Views
  • 1 replies
  • 2 likes

Playlist not found

Hello, i got a few playlist for my own and some of my Friends want to follow it. The only problem is that no one can find my account or playlists even when you type the whole name of it. And yes they are standing on open for everyone pls help me guys...

  • Regular
  •   Hello, i got a few playlist for my own and some of my Friends want to follow it.  The only problem is that no one can find my account or playlists even when you type the whole name of i...
  • Sebasty
  • Spotify Star
  • 1372 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1372 Views
  • 1 replies
  • 0 likes

Wrong Song?

PlanPremiumCountry USADevicePC and AndroidOperating SystemWindows 10 My Question or IssueSo I was listening to my playlist and a song came up that i didnt recognize and i checked to see what it was and it said it was "Very Very Very" by I.O.I but, th...

  • Casual Listener
  •   Plan Premium Country  USA Device PC and Android Operating System Windows 10   My Question or Issue So I was listening to my playlist and a song came up that i didnt recogn...
  • Sebasty
  • Spotify Star
  • 2193 Views
  • 5 replies
  • 0 likes
  • 2193 Views
  • 5 replies
  • 0 likes

Chromecast audio drops out

PlanPremium for FamilyCountryUK DevicePixel 2 XL v8.1.0NVidia shield tabletChromecast Audio - firmware v 1.30.111140 Operating SystemAndoid v8.1.0 My Question or Issue I was suffering the drop out issues mentioned and fixed in this thread - https://c...

  • Newbie
  •   Plan Premium for Family Country UK  Device Pixel 2 XL v8.1.0 NVidia shield tablet Chromecast Audio - firmware v 1.30.111140   Operating System Andoid v8.1.0   My Qu...
  • 1584 Views
  • 0 replies
  • 1 likes
  • chromecast
  • 1584 Views
  • 0 replies
  • 1 likes

Denon avr3400 and Asus router Spotify connect not working

Hi team I have installed a new Adsl modem router in the Asus ac56U and my denon avr 3400h connects fine to it wirelessly. When I try to play via Spotify connect on my android it simply says "connecting..." for about five seconds and then nothing happ...

  • Newbie
  • Hi team I have installed a new Adsl modem router in the Asus ac56U and my denon avr 3400h connects fine to it wirelessly. When I try to play via Spotify connect on my android it simply says "connecti...
  • 609 Views
  • 0 replies
  • 0 likes
  • 609 Views
  • 0 replies
  • 0 likes

Where to find the complete list of officially curated Spotify playlists?

PlanPremiumCountryUSA DeviceOperating SystemWindows 10 My Question or IssueI want to see the complete list of playlists that are *curated officially by Spotify*. When I look at the list shown on Spotify's profile, there are only 200 public playlists ...

  • Music Fan
  • Plan Premium Country USA  Device Operating System Windows 10   My Question or Issue I want to see the complete list of playlists that are *curated officially by Spotify*. When I lo...
  • 296 Views
  • 0 replies
  • 0 likes
  • Other
  • 296 Views
  • 0 replies
  • 0 likes

Follow button has disappeared from browser version of spotify

PlanFreeCountryUSADevicePCOperating SystemWindows 8 My Question or IssueFollow button has disappeared from browser version of spotify!

  • Newbie
  • Plan Free Country USA Device PC Operating System Windows 8   My Question or Issue Follow button has disappeared from browser version of spotify!    
  • Sebasty
  • Spotify Star
  • 1248 Views
  • 1 replies
  • 0 likes
  • 1248 Views
  • 1 replies
  • 0 likes

Savant Integration

My Question or Issue I use Savant to play music in my home which has multiple zones where I can play different music in different zones. When I try and use Spotify in more than one zone, it pauses the original zone because Spotify thinks I'm on two d...

  • Newbie
  •  My Question or Issue  I use Savant to play music in my home which has multiple zones where I can play different music in different zones.  When I try and use Spotify in more than one...
  • 1862 Views
  • 0 replies
  • 1 likes
  • 1862 Views
  • 0 replies
  • 1 likes

ELO: Julie doesn't live here

Where is this song? It's on the UK Spotify, but not US? I'd love some explination. Plan:PremiumCountryUnited States Device(iPhone 6S)Operating System(iOS 11) My Question or Issue

  • Newbie
  •   Where is this song? It's on the UK Spotify, but not US? I'd love some explination.   Plan: Premium Country United States  Device (iPhone 6S) Operating System (iOS 11) &nbs...
  • 525 Views
  • 0 replies
  • 0 likes
  • chromecast
    PS4
    Sony
  • 525 Views
  • 0 replies
  • 0 likes

Lack of documentation and transparency...

PlanPremiumCountry BrasilDeviceMoto Z, WindowsOperating SystemAndroid Oreo, Windows 10 My Question or Issue The function "shuffle" is a joke, it doesn't work the songs always come in same sequence, independent of the device/OS. HOW DOES IT WORK?Integ...

  • Newbie
  • Plan Premium Country  Brasil Device Moto Z, Windows Operating System Android Oreo, Windows 10   My Question or Issue  The function "shuffle" is a joke, it doesn't work the s...
  • Trap380
  • Regular
  • 1655 Views
  • 1 replies
  • 1 likes
  • 1655 Views
  • 1 replies
  • 1 likes

Samsung Smart TV - Volume Fluctuation

PlanFree/PremiumCountry USDeviceSamsung Smart TVOperating System My Question or Issue While playing songs the volume goes up and down on it's own. I have never had this issue on the tv until today and it's kind of annoying. Anybody have any clues how...

  • Newbie
  • Plan Free/Premium Country  US Device Samsung Smart TV Operating System   My Question or Issue  While playing songs the volume goes up and down on it's own. I have never had th...
  • 1274 Views
  • 0 replies
  • 0 likes
  • 1274 Views
  • 0 replies
  • 0 likes

Delete song from time capsule

PlanPremiumDevicePC/Android My Question or Issue I have a sond in my time capsule Playlist wich i never heard and want to delete it.It doesen't even fint in there:Linkin ParkTree Days GraceSystem of a DownRed Hot Chilly PeppersBullet For My Valeninea...

Unbenannt2.JPG
  • Newbie
  • Plan Premium Device PC/Android  My Question or Issue  I have a sond in my time capsule Playlist wich i never heard and want to delete it. It doesen't even fint in there: Linkin ...
  • 2011 Views
  • 0 replies
  • 20 likes
  • 2011 Views
  • 0 replies
  • 20 likes