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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

27933 Views

152 replies

14 likes

Other
  • 27933 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23797 Views

9 replies

2 likes

Other
  • 23797 Views
  • 9 replies
  • 2 likes

Superuser Contribution Re-Uploading a Song in a New Album and Keeping Play Count

My Question or Issue Hey guys, I just have a question regarding re-releasing a track. So I have a single currently out on my profile, but in about 2 months from now I am going to release an EP which include the said song, just with a different master...

Visitor

My Question or Issue   Hey guys, I just have a question regarding re-releasing a track. So I have a single currently out on my profile, but in about 2 months from now I am going to release an ...

Mario

Spotify Legend

2442 Views

1 replies

0 likes

Other
  • 2442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player not syncing with Desktop or Mobile Apps

PlanPremiumCountryUnited StatesDeviceWeb Player, Desktop App PC, IPhone 10 Operating SystemiOS 13, Windows 10, Google Chrome (Web Player)My Question or Issue As per the subject, I'm having trouble getting my playlists and files synced between my Web ...

Visitor

Plan Premium Country United States Device Web Player, Desktop App PC, IPhone 10  Operating System iOS 13, Windows 10, Google Chrome (Web Player) My Question or Issue   As per the ...

Mario

Spotify Legend

2920 Views

1 replies

3 likes

Other
  • 2920 Views
  • 1 replies
  • 3 likes

[Android][Playlists] Samsung galaxy wear not all tracks download

Samsung galaxy watch paired with Samsung S8. I am trying to download to the watch but not all the tracks download. Tried online and offline, connected to the phone and not. WiFi etc. Reinstalled app, cleared storage. To no avail. Any ideas. Thanks

Newbie

Samsung galaxy watch paired with Samsung S8.     I am trying to download to the watch but not all the tracks download.  Tried online and offline, connected to the phone and not....

374 Views

0 replies

0 likes

Android
Playlists
  • 374 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local music won't disappear from desktop after deleting local files bnk in spotify folder

PlanPremiumCountryAustralia DeviceMacbook pro late 2016 / Iphone 8 +Operating SystemIOS (latest) / Catalina My Question or IssueLocal music wont be removed, any new music added to my iphone is automatically added to spotify. just want to remove all l...

Visitor

  Plan Premium Country Australia   Device Macbook pro late 2016 / Iphone 8 + Operating System IOS (latest) / Catalina   My Question or Issue Local music wont be removed, an...

Guido

Spotify Legend

669 Views

1 replies

0 likes

music
Other
  • 669 Views
  • 1 replies
  • 0 likes

how to embed "add to spotify" or "follow" button in a facebook post?

when i copy the spotify url to facebook, it doesn't make this "style" of post, instead just shows a standard preview image like most facebook links. how do i get my post to have an interact-able "add to spotify" or "follow"(especially this) button? i...

Kinky Facebook Post with Spotify Add Embed.jpg

Casual Listener

    when i copy the spotify url to facebook, it doesn't make this "style" of post, instead just shows a standard preview image like most facebook links. how do i get my post to have a...

Kastro1

Visitor

12029 Views

10 replies

0 likes

Web Player
  • 12029 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Haven't Spotify app on Samsung TV 2019

Plan: Premium FamilyCountry: Ukraine Device: Samsung QE55Q67RAUXUAOperating System: Tizen My Question or IssueI have Spotify on my MacBook and iPhone. Also would like to use Spotify on my TV but haven't SpotifyApp in list of apps, but I know that Spo...

Casual Listener

Plan: Premium Family Country: Ukraine   Device: Samsung QE55Q67RAUXUA Operating System: Tizen   My Question or Issue I have Spotify on my MacBook and iPhone. Also woul...

ukvwcvqomvkdsly

Casual Listener

2324 Views

2 replies

0 likes

Samsung
  • 2324 Views
  • 2 replies
  • 0 likes

Google Home mini keeps pausing and resuming

When I'm playing music from Spotify on my Google Home mini everything works as long as I don't touch my phone. The minute I unlock the screen, the music starts acting like sometimes it's buffering: it pauses and a few seconds resume playing. This hap...

Regular

When I'm playing music from Spotify on my Google Home mini everything works as long as I don't touch my phone. The minute I unlock the screen, the music starts acting like sometimes it's buffering: i...

2822 Views

0 replies

6 likes

Android
Connect
  • 2822 Views
  • 0 replies
  • 6 likes

[Samsung TV app][Connect] Spoyify app not working on Samsung TV

I have used the Spotify app on my Samsung TV for years with minimal issues but for the last week or so it won't let us play anything other than from the home screen. If we try to navigate or search it crashes and you can't press play on anything. The...

Casual Listener

I have used the Spotify app on my Samsung TV for years with minimal issues but for the last week or so it won't let us play anything other than from the home screen. If we try to navigate or search i...

765 Views

0 replies

0 likes

Connect
Samsung TV app
  • 765 Views
  • 0 replies
  • 0 likes

[galaxy watch active 2] Spotify volume controls stopped

PlanPremiumCountryUkDeviceSamsung galaxy watch active 2Operating SystemLatest My Question or IssueThis is embarassing, after the terrible experience I had 2 years ago with samsung sport fit 2 and spotify offline, I thought they would have fixed the i...

Music Fan

Plan Premium Country Uk Device Samsung galaxy watch active 2 Operating System Latest   My Question or Issue This is embarassing, after the terrible experience I had 2 years ago with sa...

aleben

Music Fan

3345 Views

1 replies

1 likes

music
  • 3345 Views
  • 1 replies
  • 1 likes

Over 3000 votes for wear OS offline

There are over 3000 votes on the wear os offline feature but there hasn't been any updates or news from Spotify for over a year. Would Spotify please be able to give us some sort of update? After speaking to a Spotify adviser they told me that Spotif...

Casual Listener

There are over 3000 votes on the wear os offline feature but there hasn't been any updates or news from Spotify for over a year. Would Spotify please be able to give us some sort of update? After spe...

aleben

Music Fan

1639 Views

1 replies

10 likes

Other
  • 1639 Views
  • 1 replies
  • 10 likes

Medion Spotify Connect compatible device stops playing

PlanPremiumCountryGERDevice / OSMotorola G5S Plus (Android 8.1.0 / Spotify 8.5.36.747)Motorola G6 (Android 9 / Spotify 8.5.36.747)both connected via W-Lan (doesn't matter if it's 2,4 or 5 GHz)Desktop (Win 10 Home 1909 / Spotify 1.1.22.633.g1bab253a) ...

Visitor

Plan Premium Country GER Device / OS Motorola G5S Plus (Android 8.1.0 / Spotify 8.5.36.747) Motorola G6 (Android 9 / Spotify 8.5.36.747) both connected via W-Lan (doesn't matter if it's 2,4 ...

726 Views

0 replies

0 likes

Connect
  • 726 Views
  • 0 replies
  • 0 likes

Help. Local files on a playlist do not play through Sonos Player 5 speaker, only through device..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

863 Views

0 replies

0 likes

  • 863 Views
  • 0 replies
  • 0 likes

Solved!! [Desktop][Subscription] Google Home Mini Redemption Error

When I go and redeem my eligibility for the offer, I am greeted with an error saying "We couldn’t confirm your eligibility for a Google Home Mini. Make sure you’ve logged in with the right account." I have tried several times and on different browser...

Casual Listener

When I go and redeem my eligibility for the offer, I am greeted with an error saying "We couldn’t confirm your eligibility for a Google Home Mini. Make sure you’ve logged in with the right account." ...

LaLaDo

Newbie

3823 Views

6 replies

6 likes

Desktop
Subscription
  • 3823 Views
  • 6 replies
  • 6 likes

Sonos integration and the case of the disappearing speakers

PlanPremiumCountryAustraliaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have seven Sonos speakers through the house, all with fixed ip addresses. In the last three weeks Spotify is regularly losing connec...

Visitor

  Plan Premium Country Australia Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have seven Sonos speakers through the house...

972 Views

0 replies

0 likes

  • 972 Views
  • 0 replies
  • 0 likes

Can't play this right now on ps4

PlanFreeCountry DevicePlayStation 4 My Question or Issue2 songs in my playlist were playing fine yesterday and today i tried to play them and it said cannot play this song right now. I have tried to get answers but this is my last hope.

Newbie

  Plan Free Country   Device PlayStation 4   My Question or Issue 2 songs in my playlist were playing fine yesterday and today i tried to play them and it said cannot play thi...

1848 Views

0 replies

0 likes

PlayStation
  • 1848 Views
  • 0 replies
  • 0 likes

[All Platforms][Playlists] Release Radar inaccuracies

My Release Radar playlist used to refresh every week with brand new songs from my favorite artists, but recently it has been showing me a) songs by artists I don't follow and b) songs that have been on the playlist for weeks at a time. For a) the alg...

Newbie

My Release Radar playlist used to refresh every week with brand new songs from my favorite artists, but recently it has been showing me a) songs by artists I don't follow and b) songs that have been ...

429 Views

0 replies

0 likes

All Platforms
Playlists
  • 429 Views
  • 0 replies
  • 0 likes

Google Assistant is playing wrong music

PlanFree/PremiumCountryBrazil DeviceGoogle Home Mini, Google Assistant for iOSOperating SystemGoogle Assistant My Question or IssueThe error is simple when I ask Google Assistant to play Guns For Hands by Twenty One Pilots it says "Playing Guns For H...

Casual Listener

Plan Free/Premium Country Brazil   Device Google Home Mini, Google Assistant for iOS Operating System Google Assistant   My Question or Issue The error is simple when I ask Googl...

pepblast

Casual Listener

2886 Views

2 replies

3 likes

Other
  • 2886 Views
  • 2 replies
  • 3 likes

My podcast was taken down

I sample a few songs and talk about them. I still see many podcasts on Spotify that clearly have full songs in them and they're still up. Why was mine taken down? It is called Euro Nation. And why is Spotify support so terrible? They don't answer any...

Newbie

I sample a few songs and talk about them. I still see many podcasts on Spotify that clearly have full songs in them and they're still up. Why was mine taken down?   It is called Euro Nation....

EthanS1

Community Legend

1846 Views

1 replies

0 likes

Other
  • 1846 Views
  • 1 replies
  • 0 likes

Solved!! Repeat TRACK Mode on web player!

I think this feature has to go on to the web player, sometimes I just want to listen to that one track for a few times at work. Being unable to download spotify on the company's computer is pretty bad already, but being unable to repeat one track is ...

Casual Listener

I think this feature has to go on to the web player, sometimes I just want to listen to that one track for a few times at work. Being unable to download spotify on the company's computer is pretty ba...

samuraiemily

Newbie

12607 Views

12 replies

3 likes

  • 12607 Views
  • 12 replies
  • 3 likes

Play Count Tracking

When a song is released in two different albums, does your personal play count for the song sync, or is there a different play count for the song in each album? Asking because things like Spotify Wrapped tell you your most played songs, but this woul...

Visitor

When a song is released in two different albums, does your personal play count for the song sync, or is there a different play count for the song in each album? Asking because things like Spotify Wra...

2405 Views

0 replies

3 likes

music
Other
  • 2405 Views
  • 0 replies
  • 3 likes