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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Kitsune_Inari
  • Newbie
  • 1516 Views
  • 14 replies
  • 5 likes
  • Other
  • 1516 Views
  • 14 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17560 Views
  • 8 replies
  • 1 likes
  • Other
  • 17560 Views
  • 8 replies
  • 1 likes

Solved!! Spotify Xbox One app

PlanFreeCountryBrazilDeviceXboxOne SOperating SystemXboxOne (Microsoft) My Question or Issue Spotify on my Xbox plays a time and then stops. This only happens on my profile. Could someone help me solve the problem?

  • Newbie
  • Plan Free Country Brazil Device XboxOne S Operating System XboxOne (Microsoft)   My Question or Issue  Spotify on my Xbox plays a time and then stops. This only happens on my prof...
  • Nico
  • Community Legend
  • 758 Views
  • 1 replies
  • 0 likes
  • Account
  • 758 Views
  • 1 replies
  • 0 likes

Web Player unresponsive and broken

I am currently having an issue that I cannot seem to find a fix for, my Web Player isnt working at all, it wont let me play any songs, looking closer I have a long list of "Web Player (Chrome)"'s in my devices, with no way of disconnecting them. The ...

  • Newbie
  • I am currently having an issue that I cannot seem to find a fix for, my Web Player isnt working at all, it wont let me play any songs, looking closer I have a long list of "Web Player (Chrome)"'s in ...
  • giodeluigi
  • Music Fan
  • 926 Views
  • 2 replies
  • 1 likes
  • 926 Views
  • 2 replies
  • 1 likes

Spotify on Roku Premiere

PlanFreeCountryUSA DeviceRoku My Question or IssueWe got Roku Premiere about a month ago (Jan 2019) and Spotify has been working fine. Two nights ago the music stopped as the songs seemed to continue to track on the screen. Now we can fiter through t...

  • Newbie
  • Plan Free Country USA   Device Roku     My Question or Issue We got Roku Premiere about a month ago (Jan 2019) and Spotify has been working fine. Two nights ago the music sto...
  • Wendy67
  • Newbie
  • 409 Views
  • 1 replies
  • 0 likes
  • Other
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify / Google Home assistant- United Arab Emirates, Dubai

PlanTrial PremiumCountry UAE - DubaiDevice(iPhone 6s)Operating System(iOS 10) My Question or Issue Spotify was launched in the end of 2018 in the UAE. I have created an account to use mainly on my Google Home Asssistant.When I go to the settings I ca...

  • Newbie
  • Plan Trial Premium Country  UAE - Dubai Device (iPhone 6s) Operating System (iOS 10)   My Question or Issue  Spotify was launched in the end of 2018 in the UAE. I have c...
  • llbrocker
  • Newbie
  • 1556 Views
  • 2 replies
  • 1 likes
  • Other
  • 1556 Views
  • 2 replies
  • 1 likes

Can't add songs to collaborative playlist from web version

I started a collaborative playlist so my husband and I could both put songs on it. Neither one of us can figure out how he can add a song to this playlist! He has a Chromebook so can only use the web version of Spotify and the navigation is not as go...

  • Newbie
  • I started a collaborative playlist so my husband and I could both put songs on it. Neither one of us can figure out how he can add a song to this playlist!   He has a Chromebook so can only us...
  • Nico
  • Community Legend
  • 1193 Views
  • 1 replies
  • 1 likes
  • 1193 Views
  • 1 replies
  • 1 likes

Playlist won't play

Today is my first day using spotify because i was getting tired of looped christmas radio stations online. i found a cool playlist and when i open it and press play it will play a song or two and then just stop. when i go back to the spotify screen, ...

  • Newbie
  • Today is my first day using spotify because i was getting tired of looped christmas radio stations online.  i found a cool playlist and when i open it and press play it will play a song or ...
  • Nico
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Album listed but most songs unable to play

PlanFreeCountryUSA Deviceiphone 8Operating SystemiOS12 My Question or IssueThere is an ablum listed on the website that I really like, however 20 of the 21 tracks are unavailable to listen to. Here is the link:https://open.spotify.com/album/2T73Nsi4g...

  • Casual Listener
  • Plan Free Country USA   Device iphone 8 Operating System iOS12   My Question or Issue There is an ablum listed on the website that I really like, however 20 of the 21 tracks are ...
  • Nico
  • Community Legend
  • 414 Views
  • 3 replies
  • 0 likes
  • music
  • 414 Views
  • 3 replies
  • 0 likes

Radio not loading

Since 2 week ago, I can't use radio stations.On old playlist, when I choose "Go to playlist radio", Spotify keeps loading for some time and then "This radio station cannot be started. Please try with something else" is displayed. When I create new pl...

  • Regular
  • Since 2 week ago, I can't use radio stations. On old playlist, when I choose "Go to playlist radio", Spotify keeps loading for some time and then "This radio station cannot be started. Please try wi...
  • Nico
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Other
  • 300 Views
  • 1 replies
  • 0 likes

Xbox app not loading

Just bought an Xbox One and was hoping to listen to some music via my brand new fancy headset I've been watching this loading screen for about 5 hours now after the first 30 minutes I resetted the app after another 30 minutes of waiting for it to loa...

  • Regular
  • Just bought an Xbox One and was hoping to listen to some music via my brand new fancy headset I've been watching this loading screen for about 5 hours now after the first 30 minutes I resetted the ap...
  • Nico
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Spotify Web Player keeps pausing and requires multiple page refreshes to resume playback

I have been using the spotify web player (open.spotify.com) for the last few months with no issues, recently however playback keeps pausing half way through a playlist (always inbetween songs) The back, forward and play buttons become greyed out and ...

  • Newbie
  • I have been using the spotify web player (open.spotify.com) for the last few months with no issues, recently however playback keeps pausing half way through a playlist (always inbetween songs)  ...
  • Nico
  • Community Legend
  • 1618 Views
  • 1 replies
  • 0 likes
  • 1618 Views
  • 1 replies
  • 0 likes

Spotify stops after 2 hours.

I'm using Spotify with my Sonos system on my iPhone. I have the premium plan but it stops playing music after 2 hours. Its a constant problem. Any ideas? Thanks!

  • Newbie
  • I'm using Spotify with my Sonos system on my iPhone. I have the premium plan but it stops playing music after 2 hours. Its a constant problem. Any ideas? Thanks!
  • Nico
  • Community Legend
  • 987 Views
  • 1 replies
  • 1 likes
  • 987 Views
  • 1 replies
  • 1 likes

Cannot log into spotify on my ps4

So I recently deleted my old Spotify account that was connected to my ps4 because I decided to make a new one. I logged out of my old Spotify acc on all of my devices including my ps4. Upon trying to log into my new Spotify acc using the “connect to ...

  • Newbie
  • So I recently deleted my old Spotify account that was connected to my ps4 because I decided to make a new one. I logged out of my old Spotify acc on all of my devices including my ps4. Upon trying to...
  • Nico
  • Community Legend
  • 826 Views
  • 1 replies
  • 0 likes
  • music
    PlayStation
    Sony
  • 826 Views
  • 1 replies
  • 0 likes

play button on the web play is greyed out

picture show what it looks like it's stuck on that song won't skip or play another song and that song is not playing either and the volume is stuck on max I've clear my cookies reinstalled flash and login in and out of spotify I'm on firefox version ...

  • Casual Listener
  • picture show what it looks like it's stuck on that song won't skip or play another song and that song is not playing either and the volume is stuck on max I've clear my cookies reinstalled flash and ...
  • Nico
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Premium plan but wont play on sonos

Have premium plan but when using phone (Samsumg) as remote...sonos wont play; error message - I need to upgrade to premium...very frustrating.

  • Newbie
  • Have premium plan but when using phone (Samsumg) as remote...sonos wont play; error message - I need to upgrade to premium...very frustrating.
  • Nico
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

I can only edit collaborative playlists that I own

For some reason, I cannot edit a collaborative playlist that’s been shared with me. I went into my older playlists and found some others I knew were collaborative. I’ve found that if someone else created it, I can’t do anything but play it. IF I was ...

  • Casual Listener
  • For some reason, I cannot edit a collaborative playlist that’s been shared with me. I went into my older playlists and found some others I knew were collaborative.  I’ve found that if someone el...
  • Nico
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Other
  • 367 Views
  • 1 replies
  • 0 likes

Playstation App keeps jumping songs

Every time i try to play a song it immediately starts jumping, the song barely starts and it already does it. My app is up to date and my internet connection it fine, it's been going on for months!!

  • Music Fan
  • Every time i try to play a song it immediately starts jumping, the song barely starts and it already does it. My app is up to date and my internet connection it fine, it's been going on for months!!&...
  • Nico
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Web Player Brings Me to Cache

Salutations fellow Spotify users, Just yesterday I started having this problem. Every time I try to click on the web player website, it brings me to the cached version instead of the regular version. I'm using a school computer, so I'm not sure if th...

  • Newbie
  • Salutations fellow Spotify users,   Just yesterday I started having this problem. Every time I try to click on the web player website, it brings me to the cached version instead of the re...
  • Nico
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Other
  • 407 Views
  • 1 replies
  • 0 likes

Can not connect to the server

Okay so I’m haveing this error and I have tried uninstalling and reinstalling and restarting ps4 but still isn’t fixed please help!

  • Casual Listener
  • Okay so I’m haveing this error and I have tried uninstalling and reinstalling and restarting ps4 but still isn’t fixed please help!
  • Nico
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Recently Played and Library not synching across platforms

PlanPremiumCountryUKDeviceMacbook Pro mid 2012, Huawei P10 Lite and Desktop PCOperating SystemMacOS 10, Adroid 8 and Windows 10 (All up to date) My Question or IssueI was listening to music through my MacBook earlier whilst controlling it with my pho...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro mid 2012, Huawei P10 Lite and Desktop PC Operating System MacOS 10, Adroid 8 and Windows 10 (All up to date)   My Question or Issue I wa...
  • Nico
  • Community Legend
  • 614 Views
  • 4 replies
  • 0 likes
  • Other
  • 614 Views
  • 4 replies
  • 0 likes

Links leading to login page.

When I open a link of an artist or an album, login page appears. After the login it opens the main page and the link is lost. So every single time I have to search it myself in spotify. I haven't been using spotify for a long time, it wasn't like thi...

  • Newbie
  • When I open a link of an artist or an album, login page appears. After the login it opens the main page and the link is lost. So every single time I have to search it myself in spotify. I haven't bee...
  • Nico
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes