Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1364 Views
  • 13 replies
  • 4 likes
  • Other
  • 1364 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17514 Views
  • 8 replies
  • 1 likes
  • Other
  • 17514 Views
  • 8 replies
  • 1 likes

Superuser Contribution [Desktop] Mini Player

Hello - I can't figure out how to fix offline mode on my web player. I have signed out and signed back in. Restarted. Signed out of my app. Deleted cache/cookies. Tried in both Firefox and Chrome. Nothing. Any advice? PlanFreeCountryUS DeviceMacbook ...

  • Newbie
  • Hello -    I can't figure out how to fix offline mode on my web player. I have signed out and signed back in. Restarted. Signed out of my app. Deleted cache/cookies. Tried in both Firefox...
  • Guido
  • Spotify Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Amazon Echo dot unable to play spotify.

PlanPremiumCountry CanadaDeviceSamsung galaxy A5Operating System Android version 8.0.0My Question or Issue I have a spotify account and got an amazon echo dot for christmas and my account in the alexa app says it is linked and is the main music app b...

  • Casual Listener
  •   Plan Premium Country  Canada Device Samsung galaxy A5 Operating System  Android version 8.0.0 My Question or Issue  I have a spotify account and got an amazon echo dot...
  • Peter
  • Spotify Legend
  • 87241 Views
  • 4 replies
  • 0 likes
  • Other
  • 87241 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Web Player: Tab Limit Reached?

Hi Everyone! I have been having this problem for quite some time now with my main Spotify account. Whenever I log in to my Spotify account and try opening the Web Player, it comes up with a window that says, "So you've discovered the tab limit..." wh...

  • Regular
  • Hi Everyone! I have been having this problem for quite some time now with my main Spotify account. Whenever I log in to my Spotify account and try opening the Web Player, it comes up with a window th...
  • Daisy
  • Spotify Legend
  • 1884 Views
  • 3 replies
  • 0 likes
  • ps3
  • 1884 Views
  • 3 replies
  • 0 likes

Superuser Contribution BOSE Soundtouch

Hi! Currently a Premium Family Plan member. I have 5 BOSE Soundtouch Speakers. Need to configure Spotify to work on most at the same time, streaming different kinds of music thorugh the Soundtouch app. How do I go about it? IE - Wife in the Kitchen, ...

  • Newbie
  • Hi!  Currently a Premium Family Plan member.  I have 5 BOSE Soundtouch Speakers.  Need to configure Spotify to work on most at the same time, streaming different kinds of music thor...
  • Guido
  • Spotify Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • Other
  • 575 Views
  • 1 replies
  • 0 likes

saving downloaded songs to external hard drive on chrome book

Curious how i can save my downloaded songs to an external hard drive? my chroebook ony has 9gb avliable, but i have a 1TB external hard drive...i tried everythng i can think of and nothing works..... i downloaded 2 playlists, and it filled the chrome...

  • Newbie
  • Curious how i can save my downloaded songs to an external hard drive? my chroebook ony has 9gb avliable, but i have a 1TB external hard drive...i tried everythng i can think of and nothing works........
  • Bethany_Dawn
  • Community Legend
  • 2844 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 2844 Views
  • 1 replies
  • 0 likes

Invoice gift card

PlanPremiumCountryIta My Question or IssueHi, i have to buy 9 gift card of 9.99 for a contest reward. what i must do to receive the electronic invoice (italy) for the objects i bought ?

  • Casual Listener
  • Plan Premium Country Ita     My Question or Issue Hi, i have to buy 9 gift card of 9.99 for a contest reward. what i must do to receive the electronic invoice (italy) for the objects...
  • Bethany_Dawn
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • Other
  • 351 Views
  • 1 replies
  • 0 likes

Two different accounts on browser and Mac?? +Unable to add songs to playlists on Mac

PlanFreeCountry USDevice(Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I usually only use the app on my mac to play Spotify but recently I tried to sign in on browser and my phone and it was a diff...

  • Newbie
  • Plan Free Country  US Device (Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I usually only use the app on my ma...
  • 524 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 524 Views
  • 0 replies
  • 0 likes

Editing a playlist

My planCan Spotify add a mixeture option for a playlist. Mixing around the songs so that the newest songs you added to you´re playlist maybe ends in the middle. I want this because i want a nicer look on the playlist and not starting the playlist wit...

  • Casual Listener
  • My plan Can Spotify add a mixeture option for a playlist. Mixing around the songs so that the newest songs you added to you´re playlist maybe ends in the middle. I want this because i want a nicer...
  • Sebasty
  • Spotify Star
  • 542 Views
  • 1 replies
  • 0 likes
  • music
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution View All Playlists Without Images

I have a lage number of playlists in my account, and when I view my set of playlists on the web, in this case through the Chrome browser, it's very difficult to search for a particular list because they each have giant images. The only way I have bee...

  • Roadie
  • I have a lage number of playlists in my account, and when I view my set of playlists on the web, in this case through the Chrome browser, it's very difficult to search for a particular list because t...
  • Jemi
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Other
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forces me to listen to only one artist (which I have never listened to before)

Hi! Since about a month ago my spotify account keeps forcing me to listen to this weird artist that I've never ever listened to before. They're called Depacito and play heavy metal... As soon as I start playing any song or playlist, it instantly swit...

  • Casual Listener
  • Hi!   Since about a month ago my spotify account keeps forcing me to listen to this weird artist that I've never ever listened to before. They're called Depacito and play heavy metal... As soo...
  • Jemi
  • Spotify Legend
  • 939 Views
  • 1 replies
  • 0 likes
  • Other
  • 939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the shuffle function

PlanPremiumCountryNorway DeviceGalaxy S9 with remote playback on Chromecast AudioOperating SystemAndroid 8 My Question or Issue When listening on a album in Spotify with remote playback on Chromecast, the shuffle function stops working. It works fine...

  • Newbie
  • Plan Premium Country Norway   Device Galaxy S9 with remote playback on Chromecast Audio Operating System Android 8   My Question or Issue  When listening on a album in Spoti...
  • Jemi
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Connect
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify dropouts with Chromecast audio

My Question or Issue I have a set of 3 speakers that works with Google home and got a problem when playing music from Spotify premium. After playing for 15-30 minutes I get “dropouts” (a few seconds of silence) and then the music starts again. These ...

  • Newbie
  •   My Question or Issue   I have a set of 3 speakers that works  with Google home and got a problem when playing music from Spotify premium. After playing for 15-30 minutes I get “dr...
  • Jemi
  • Spotify Legend
  • 1406 Views
  • 1 replies
  • 0 likes
  • 1406 Views
  • 1 replies
  • 0 likes

Solved!! Web Player not working

PlanFamiliarCountryArgentinaDeviceWeb Player on Firefox 60.4Operating SystemDebian GNU/Linux My Question or IssueHi, my problem is that I can't play any song on the Web Player. When I click the play button on any song in a playlist, the player just s...

  • Casual Listener
  • Plan Familiar Country Argentina Device Web Player on Firefox 60.4 Operating System Debian GNU/Linux   My Question or Issue Hi, my problem is that I can't play any song on the Web Playe...
  • juanpr87
  • Casual Listener
  • 695 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 695 Views
  • 1 replies
  • 1 likes

From a platform to another suffle restart

Plan : PremiumCountry : Quebec, CanadaDevices : iPhone X, Sonos Play:1Operating System: iOS 12.1.2 - Spotify V-8.4.85.963 and Sonos V-9.3.2 Issue : I don't know if this is a Spotify or Sonos issue, but when I switch the platform from which I listen m...

  • Newbie
  • Plan : Premium Country : Quebec, Canada Devices : iPhone X, Sonos Play:1 Operating System: iOS 12.1.2 - Spotify V-8.4.85.963 and Sonos V-9.3.2   Issue :  I don't know if thi...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Superuser Contribution Does Spotify Wrapped include songs played in web player?

If I listen to songs on the web player, will the total hours of listening to music be included in my Spotify Wrapped at the end of the year? Or does Spotify Wrapped only include the Spotify desktop & mobile apps?

  • Newbie
  • If I listen to songs on the web player, will the total hours of listening to music be included in my Spotify Wrapped at the end of the year? Or does Spotify Wrapped only include the Spotify desktop &...
  • Guido
  • Spotify Legend
  • 2718 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 2718 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Remove Facebook picture from "Discover weekly"

A very long time ago, I disconnected my Facebook account from Spotify.After that, I've even deleted my Facebook account. I don't use Facebook anymore.. I've been patient for almost a year, but the picture of "Discover weekly" is still the very old on...

  • Newbie
  • A very long time ago, I disconnected my Facebook account from Spotify. After that, I've even deleted my Facebook account. I don't use Facebook anymore..   I've been patient for almost a year,...
  • Guido
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • Other
  • 439 Views
  • 1 replies
  • 0 likes

Spotify App on Samsung TV

PlanPremiumCountry South AfricaDeviceSmasung TVOperating SystemT-JZL6UABC-1231.1 My Question or Issue Yesterday morning the Spotify App decided not to load on the TV, after months of working perfectly.Have done the following so far try and rectify:Re...

IMG_20181231_112053.jpg
  • Regular
  • Plan Premium Country  South Africa Device Smasung TV Operating System T-JZL6UABC-1231.1   My Question or Issue  Yesterday morning the Spotify App decided not to load on the T...
  • rsmkec
  • Regular
  • 554 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 554 Views
  • 2 replies
  • 0 likes

Solved!! ps4 spotify download glitch

My Issue isthat with my Playstation 4 is that when i want to play music on spotify it says i have to download it then it says it's already downloaded but wont pop up Should i contact sony about this?

  • Casual Listener
  •   My Issue is that with my Playstation 4 is that when i want to play music on spotify it says i have to download it then it says it's already downloaded but wont pop up Should i contact sony a...
  • lels980
  • Casual Listener
  • 37374 Views
  • 3 replies
  • 1 likes
  • PlayStation
    Sony
  • 37374 Views
  • 3 replies
  • 1 likes