Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5922 Views
  • 42 replies
  • 6 likes
  • Other
  • 5922 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18845 Views
  • 9 replies
  • 2 likes
  • Other
  • 18845 Views
  • 9 replies
  • 2 likes

Solved!! Spotify adds random songs to its playlists

PlanPremiumCountryMexico Device(iPhone 6s, MacBook Pro late 2013)Operating System(iOS 12.1.4, Mac OS Mojave 10.14.2) My Question or Issue Hi. I recently wanted to download the playlist Rock Classics made by Spotify. When trying to download it, I saw ...

  • Newbie
  • Plan Premium Country Mexico  Device (iPhone 6s, MacBook Pro late 2013) Operating System (iOS 12.1.4, Mac OS Mojave 10.14.2)   My Question or Issue  Hi. I recently wanted to d...
  • Nico
  • Community Legend
  • 1175 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1175 Views
  • 1 replies
  • 0 likes

Playlist not showing songs (Songs not playing)

Hello, I have a Windows 10 and I use Spotify quite often. But I have been having this problem where my Spotify playlist on my laptop does not have any of the songs and even that I cannot play any songs. But the weird thing is that on my phone is that...

ssssss.PNG
  • Newbie
  • Hello, I have a Windows 10 and I use Spotify quite often. But I have been having this problem where my Spotify playlist on my laptop does not have any of the songs and even that I cannot play an...
  • Hydroq
  • Casual Listener
  • 4164 Views
  • 3 replies
  • 2 likes
  • music
    Other
  • 4164 Views
  • 3 replies
  • 2 likes

Spotify Ads messing up my playlist

I use Spotify for Chromebook (downloaded from the Google Play Store). When I'm playing a song and an ad for "FB- Android" comes up, it doesn't play and I can't continue the playlist without closing Spotify, restarting it, and then watching TWO ads. A...

  • Newbie
  • I use Spotify for Chromebook (downloaded from the Google Play Store). When I'm playing a song and an ad for "FB- Android" comes up, it doesn't play and I can't continue the playlist without closing S...
  • Nico
  • Community Legend
  • 1198 Views
  • 1 replies
  • 0 likes
  • 1198 Views
  • 1 replies
  • 0 likes

Songs unavailable

Does anyone no why these songs are blacked out, this album has been released today but i cant play the songs?

  • Newbie
  • Does anyone no why these songs are blacked out, this album has been released today but i cant play the songs?
  • Nico
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

My PS4 Spotify is being controlled.

I always use Spotify on my PS4 but how do I prevent others from changing the track on there using their devices such as iPhones. Other people can seemingly play any track on my PS4 with no problem at all. Help!

  • Newbie
  • I always use Spotify on my PS4 but how do I prevent others from changing the track on there using their devices such as iPhones. Other people can seemingly play any track on my PS4 with no problem at...
  • Nico
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Connect
    PlayStation
    Sony
  • 562 Views
  • 1 replies
  • 0 likes

Spotify does not exist in my Samsung TV UN50J5300AGCDF

Hi,I own a Samsung TV Model: UN50J5300AGCDF (Short: J5300) As far as i know, this model uses the Orsay OS, but when I search for Spotify within Samsung Apps it doesn't exist. Is there any information about this?

  • Newbie
  • Hi, I own a Samsung TV Model: UN50J5300AGCDF (Short: J5300)   As far as i know, this model uses the Orsay OS, but when I search for Spotify within Samsung Apps it doesn't exist.   Is t...
  • Nico
  • Community Legend
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Trouble on my PS4

I can't open Spotify on my PS4. After it loads it's says I'm offline but I have a wifi connection. Please help!

  • Newbie
  • I can't open Spotify on my PS4. After it loads it's says I'm offline but I have a wifi connection. Please help!
  • Nico
  • Community Legend
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Playlist from Spotify Free dissappeared when upgrading to Spotify premium family

I recently signed up for Spotify Family and now my playlist from Spotify free is gone. Only an old one from 2013 with 9 songs is available. How can I find the other one?

  • Newbie
  • I recently signed up for Spotify Family and now my playlist from Spotify free is gone. Only an old one from 2013 with 9 songs is available. How can I find the other one?  
  • Nico
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Spotify for Games Consoles

Every time I log in to my spotify account it says I have no internet connection, but I have full connection.. So I can't access any of my music anymore

  • Newbie
  • Every time I log in to my spotify account it says I have no internet connection, but I have full connection.. So I can't access any of my music anymore
  • Nico
  • Community Legend
  • 1296 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1296 Views
  • 1 replies
  • 0 likes

Cannot log into LG tv 42LN575V-ZE

Hi I can't seem to log in with the Spotify app on my LG tv 42LN575V-ZE. It says the username/password is incorrect. Is this TV the correct model to download Spotify thanks

  • Newbie
  • Hi I can't seem to log in with the Spotify app on my LG tv 42LN575V-ZE. It says the username/password is incorrect. Is this TV the correct model to download Spotify thanks
  • Nico
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Webplayer not connecting to open.spotify.com

Hi guys, Since play.spotify.com redirects to open.spotify.com I can't access the Webplayer anymore. I tried clearing my cookies which shows the inlog screen, but afterwards it goes to open.spotify.com and I can't connect to the server. Already tried ...

Schermafbeelding 2017-03-14 om 14.22.47.png
  • Casual Listener
  • Hi guys,   Since play.spotify.com redirects to open.spotify.com I can't access the Webplayer anymore. I tried clearing my cookies which shows the inlog screen, but afterwards it goes to open.s...
  • Nico
  • Community Legend
  • 1511 Views
  • 1 replies
  • 1 likes
  • Mac
    Web Player
  • 1511 Views
  • 1 replies
  • 1 likes

Spotify not connecting with Denon Receiver

Just out of the blue I can not Connect my Denon S700 using Spotify Connect....The device appears in the list, but after few moments the connection did not happen.I tried with IOS anda Android devices. Bluetooth is working and other Internet apps are ...

  • Newbie
  • Just out of the blue I can not Connect my Denon S700 using Spotify Connect....The device appears in the list, but after few moments the connection did not happen. I tried with IOS anda Android devic...
  • Nico
  • Community Legend
  • 1193 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1193 Views
  • 1 replies
  • 0 likes

Spotify freezes when trying to add track to playlist. Using NowTV (Roku).

I can see all the playlists I have created using my Spotify account but want to add tracks or albums to any of my playlists. The NowTv box allows me to select the track but then freezes with the message 'Add track to playlist' - is this a fault on my...

  • Newbie
  • I can see all the playlists I have created using my Spotify account but want to add tracks or albums to any of my playlists. The NowTv box allows me to select the track but then freezes with the mess...
  • Nico
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Ps4 Spotify independent volume slider

Please upgrade spotify so I can change the volume independently from my game music and sound effects. I tried turning the spotify music to the lowest volume (one bar) and it is still very loud. I am using the ps4 gold edition headset which is very po...

  • Newbie
  • Please upgrade spotify so I can change the volume independently from my game music and sound effects. I tried turning the spotify music to the lowest volume (one bar) and it is still very loud. I am ...
  • Nico
  • Community Legend
  • 2945 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 2945 Views
  • 1 replies
  • 0 likes

Web Player Skipping Songs -- Still -- After Years of Posts

Not much to say. This has been an issue for years. The web player in Chrome and IE is skipping songs. It goes from song to song without playing them.

  • Regular
  • Not much to say.  This has been an issue for years.  The web player in Chrome and IE is skipping songs.  It goes from song to song without playing them.
  • Nico
  • Community Legend
  • 2211 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 2211 Views
  • 1 replies
  • 1 likes

Web Player Skips song after 1 to 10 seconds [Opera Browser]

So the title says most of the problem. This happened when I changed browsers recently, I changed from Chrome to Opera. Web player is fine on Chrome but on Opera it starts skipping songs after some seconds. I tried deleting cache and cookies, but no g...

  • Newbie
  • So the title says most of the problem. This happened when I changed browsers recently, I changed from Chrome to Opera. Web player is fine on Chrome but on Opera it starts skipping songs after some se...
  • Nico
  • Community Legend
  • 883 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 883 Views
  • 1 replies
  • 1 likes

Superuser Contribution Help! My Spotify won't play the full song

PlanPremiumCountry DeviceiPhone 7, Macbook proOperating SystemiOS 12 My Question or IssueI've been listening to spotify all day without issues, but all of a sudden it started speeding up the end of the song I was listening to and skipping to the next...

  • Newbie
  • Plan Premium Country   Device iPhone 7, Macbook pro Operating System iOS 12   My Question or Issue I've been listening to spotify all day without issues, but all of a sudden it st...
  • Guido
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Free won't play musics (Pc-Windows10)

Before I start, I aplogize for my bad english.So I downloaded spotify one month ago and since that day there is some musics that simply won't play (It shows me that http://prntscr.com/mn5l5r)I tried re-downloading the app and then the problem is solv...

  • Newbie
  • Before I start, I aplogize for my bad english. So I downloaded spotify one month ago and since that day there is some musics that simply won't play (It shows me that http://prntscr.com/mn5l5r) ...
  • Guido
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Other
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect works only if the TV and the app is turned on

PlanPremiumCountry IsraelDeviceSamsung UE43NU7120Operating SystemTizenMy Question or Issue When I use spotify connect in other devices, I was able to select the device from the available devices menu, and then the device was opened with the spotify a...

  • Newbie
  • Plan Premium Country  Israel Device Samsung UE43NU7120 Operating System Tizen My Question or Issue  When I use spotify connect in other devices, I was able to select the device fro...
  • Guido
  • Spotify Legend
  • 1507 Views
  • 1 replies
  • 0 likes
  • Connect
    Samsung
  • 1507 Views
  • 1 replies
  • 0 likes