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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1358 Views
  • 13 replies
  • 4 likes
  • Other
  • 1358 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17513 Views
  • 8 replies
  • 1 likes
  • Other
  • 17513 Views
  • 8 replies
  • 1 likes

Top Songs 2018

PlanPremiumCountry USDeviceiPhone XS MaxOperating SystemiOS 10 My Question or Issue When will my top songs of 2018 show up? This is a playlist for each user made my spotify. I looked for 2016 and 2017 and they both were created around this time of ye...

  • Newbie
  • Plan Premium Country  US Device iPhone XS Max Operating System iOS 10   My Question or Issue  When will my top songs of 2018 show up? This is a playlist for each user made my...
  • Bethany_Dawn
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • music
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Beta Community Access

Hello, I have access to the iOS beta version of Spotify via testflight, and I have for a while, but I do not have access to the Spotify Beta community section... Is there any way I can get access to the forums?

  • Casual Listener
  • Hello, I have access to the iOS beta version of Spotify via testflight, and I have for a while, but I do not have access to the Spotify Beta community section... Is there any way I can get access to ...
  • MattSuda
  • Spotify Star
  • 1071 Views
  • 4 replies
  • 0 likes
  • Other
  • 1071 Views
  • 4 replies
  • 0 likes

Mixtapes are gone!

PlanPremiumCountryGermanyDevice(all Devices) My Question or IssueI changed back to Spotify, using Apple Music for a while.Now that I'm back, I noticed, that the personal Mixtapes are just gone, I so liked them before... There is only one left ("Dein ...

  • Newbie
  •   Plan Premium Country Germany Device (all Devices)     My Question or Issue I changed back to Spotify, using Apple Music for a while. Now that I'm back, I noticed, that the...
  • Bittencourt
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • music
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume goes to Max value after changing to other open browser tabs

DevicePCOperating SystemWindows 10Browser Edge 42.17134.1.0 My Question or IssueVolume on web player will goes to default/max value after some time (it varies) when player was in background (not as main tabs).

  • Newbie
  • Device PC Operating System Windows 10 Browser  Edge 42.17134.1.0   My Question or Issue Volume on web player will goes to default/max value after some time (it varies) when pla...
  • Jemi
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Other
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I deactivate the web player?

Everytime I click on a Spotify song link, the Web player opens. I'f im not logged in, it prompts me to log in. But I do not wish to use the Spotify web player. I have the desktop app open and its really frustrating. How do I disable the web player, I...

  • Casual Listener
  • Everytime I click on a Spotify song link, the Web player opens. I'f im not logged in, it prompts me to log in. But I do not wish to use the Spotify web player. I have the desktop app open and its rea...
  • Jemi
  • Spotify Legend
  • 1021 Views
  • 1 replies
  • 0 likes
  • music
  • 1021 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album links not working in FB messenger

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 11.4.1 My Question or IssueAlbum links don't open the spotify app. Playlists and individual songs do, but album links just pull up the option to share playlists and stuff. Is this a bug or a "fe...

  • Newbie
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 11.4.1   My Question or Issue Album links don't open the spotify app. Playlists and individual songs do, but album l...
  • Jemi
  • Spotify Legend
  • 880 Views
  • 1 replies
  • 1 likes
  • Other
  • 880 Views
  • 1 replies
  • 1 likes

Superuser Contribution How can I disconnect my account from a hacked PSN account.

A year ago my PSN account got hacked, and I don't have access to it anymore and now I want to link my Spotify to my new account

  • Newbie
  • A year ago my PSN account got hacked, and I don't have access to it anymore and now I want to link my Spotify to my new account   
  • Jemi
  • Spotify Legend
  • 1166 Views
  • 1 replies
  • 0 likes
  • PlayStation
    Sony
  • 1166 Views
  • 1 replies
  • 0 likes

How to submit ideas

How would one submit an idea in the idea exchange? I can comment on others but I can't see where to submit my own. I'm on mobile. As well, I was able to like comments yesterday and today I can't. wth? What am I missing.

  • Newbie
  • How would one submit an idea in the idea exchange?  I can comment on others but I can't see where to submit my own.  I'm on mobile.  As well, I was able to like comments yesterday and ...
  • Jose_M
  • Spotify Star
  • 11684 Views
  • 1 replies
  • 26 likes
  • 11684 Views
  • 1 replies
  • 26 likes

Polk Omni and android not working

HiI have a Premium account and a polk Omni, when I use spotify on apple devices, I can see the app discovers the polk Omni under devices available and I can play music on it. however in android the polk does not appear as an option. anyone with the s...

  • Newbie
  • Hi I have a Premium account and a polk Omni, when I use spotify on apple devices, I can see the app discovers the polk Omni under devices available  and I can play music on it. however in andro...
  • 377 Views
  • 0 replies
  • 0 likes
  • Other
  • 377 Views
  • 0 replies
  • 0 likes

Last.fm trouble

I've tried all the usual fixes - reconnecting through the Last.fm settings menu, revoking access from Last.fm to Spotify, updating the apps, and I'm still unable to get any kind of scrobbling output to Last.fm from Spotify. The tracks I'm playing don...

  • Newbie
  •   I've tried all the usual fixes - reconnecting through the Last.fm settings menu, revoking access from Last.fm to Spotify, updating the apps, and I'm still unable to get any kind of scrobbling...
  • uuihuihu
  • Newbie
  • 401 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 401 Views
  • 1 replies
  • 1 likes

2 ads in a row

PlanFreeCountry: Brazil Galaxy Note 10.1Operating SystemAndroid Jelly Bean My Question or Issue I getting problem with 2 ads in a row. I need help!

  • Regular
  • Plan Free Country: Brazil  Galaxy Note 10.1 Operating System Android Jelly Bean   My Question or Issue  I getting problem with 2 ads in a row. I need help!
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 423 Views
  • 1 replies
  • 0 likes

[Last.fm][Spotify Connect] Double scrabbling when using Spotify Connect (Wi-Fi device)

PlanPremiumCountryNew ZealandDeviceHP Laptop; Goodmans Heritage IIOperating SystemWindows 10 My Question or IssueIssue: Almost all Last.fm scrobble is doubled when I'm listening through the Spotify Connect and using a third-party device like Goodman ...

last.fm screenshot.png
  • Newbie
  • Plan Premium Country New Zealand Device HP Laptop; Goodmans Heritage II Operating System Windows 10   My Question or Issue Issue: Almost all Last.fm scrobble is doubled when ...
  • 1206 Views
  • 0 replies
  • 1 likes
  • Other
  • 1206 Views
  • 0 replies
  • 1 likes

Superuser Contribution Error Message - Reload

PlanPremium CountryUSA DeviceWeb Player - Chrome Operating SystemWindows 7 My Question or IssueSongs stop after 30 - 40 sections and goes to the next song; same thing happens and then I receive a red logo error box that says "Oops, looks like somethi...

  • Casual Listener
  •   Plan Premium   Country USA   Device Web Player - Chrome   Operating System Windows 7   My Question or Issue Songs stop after 30 - 40 sections and goes to the ...
  • amadan88
  • Casual Listener
  • 1096 Views
  • 2 replies
  • 0 likes
  • 1096 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify with suddenly play random music.

I currently use spotify on the office computer and on my android pixel. In both instances, spotify will suddenly play random music from artisits that I have never listened to before. This has happened driving in my car with spotify connected through ...

  • Newbie
  • I currently use spotify on the office computer and on my android pixel. In both instances, spotify will suddenly play random music from artisits that I have never listened to before. This has happene...
  • Guido
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • music
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to post spotify issues on your support forum

Country DEDeviceDesktop Browser Opera (Version:57.0.3098.76 (Newest)Operating SystemWindows 10 64 bit My Question or IssueI have been trying to post an issue with the web player and keep getting the error message "this message body contains" and then...

  • Casual Listener
  •   Country  DE Device Desktop Browser Opera (Version:57.0.3098.76 (Newest) Operating System Windows 10 64 bit   My Question or Issue I have been trying to post an issue with th...
  • Guido
  • Spotify Legend
  • 522 Views
  • 2 replies
  • 0 likes
  • Other
  • 522 Views
  • 2 replies
  • 0 likes

Superuser Contribution Germany Region + Ads at Chrome = Crashes

PlanFreeCountryGermany DevicePCOperating SystemWindows 10 with latest chrome version. My Question or IssueHello,Is it me or all the users from my country get their chrome crashed after an ad?I logged in with VPN and other country and everything is fi...

  • Newbie
  • Plan Free Country Germany   Device PC Operating System Windows 10 with latest chrome version.   My Question or Issue Hello, Is it me or all the users from my country get their c...
  • Guido
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Other
  • 256 Views
  • 1 replies
  • 0 likes

Kindle fire restart and download to SD card issue

PlanPremium Device(Kindle Fire 7) My Question or IssueAfter Kindle restart is target storage automatically set to "device" instead of SD card. All playlists and Albums (already downloaded on SD card) start to download once again to "device". I am una...

  • Newbie
  • Plan Premium   Device (Kindle Fire 7)     My Question or Issue After Kindle restart is target storage automatically set to "device" instead of SD card. All playlists and A...
  • 397 Views
  • 0 replies
  • 0 likes
  • Other
  • 397 Views
  • 0 replies
  • 0 likes

Superuser Contribution Invoke Speaker w/o premium

PlanFreeCountry United StatesDeviceInvoke Speaker My Question or Issue Why do I require premium to play Spotify on the Invoke speaker. However I don't if I play from my laptop, phone in my car, or even using bluetooth on the speaker itself? I don't p...

  • Casual Listener
  • Plan Free Country  United States Device Invoke Speaker  My Question or Issue  Why do I require premium to play Spotify on the Invoke speaker. However I don't if I play from my l...
  • Vaderhoff
  • Casual Listener
  • 812 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 812 Views
  • 2 replies
  • 0 likes

Spotify Connect Ports Used

PlanPremiumCountry USA My Question or IssueI have 3 VLANs and one management LAN at my house and all my "smart" devices are in my SmartHome VLAN, which is blocked from my management LAN. My computers are in my management LAN. All VLANs and my managem...

  • Newbie
  • Plan Premium Country  USA   My Question or Issue I have 3 VLANs and one management LAN at my house and all my "smart" devices are in my SmartHome VLAN, which is blocked from my manage...
  • 1479 Views
  • 0 replies
  • 4 likes
  • Connect
  • 1479 Views
  • 0 replies
  • 4 likes

FRUSTRATED: every week, release radar keeps adding more of the tracks i have 'disliked'

PlanPremium My Question or Issuea few weeks ago release radar started adding 'commentary' tracks from artists that I would normally like. at first it was only one or two, and seemed understandable, so i 'disliked' them and assumed release radar would...

  • Casual Listener
  • Plan Premium     My Question or Issue a few weeks ago release radar started adding 'commentary' tracks from artists that I would normally like.  at first it was only one or two, a...
  • 454 Views
  • 0 replies
  • 2 likes
  • Other
  • 454 Views
  • 0 replies
  • 2 likes