Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5693 Views
  • 40 replies
  • 6 likes
  • Other
  • 5693 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18781 Views
  • 9 replies
  • 2 likes
  • Other
  • 18781 Views
  • 9 replies
  • 2 likes

Google Home not able to play created playlist anymore

PlanFree/PremiumCountry AusDeviceGoogle Home MiniOperating SystemAndrioid My Question or Issue I have created playlists which normally google home mini is able to play if I say "hey google play my playlist". This week, all of a sudden, my google hom...

  • Newbie
  • Plan Free/Premium Country  Aus Device Google Home Mini Operating System Andrioid   My Question or Issue  I have created playlists which normally google home mini is able to p...
  • 611 Views
  • 0 replies
  • 1 likes
  • music
    Other
  • 611 Views
  • 0 replies
  • 1 likes

Solved!! So you've discovered the tab limit...

Seriously, when this will be fixed? I can't use Spotify for ~1 Month because of. Same as other users. Cleaning app cache doesn't work.

image.png
  • Casual Listener
  •   Seriously, when this will be fixed? I can't use Spotify for ~1 Month because of. Same as other users. Cleaning app cache doesn't work.    
  • Sebasty
  • Community Legend
  • 1592 Views
  • 5 replies
  • 0 likes
  • Other
  • 1592 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Queue

I've added an album in queque. Now every time I enter in spotify and play something that album appears again, even if I delete all the songs from the queue or I play them all.Can someone please help me? Thank you PlanPremiumCountryItalyDeviceSamsung ...

  • Casual Listener
  • I've added an album in queque. Now every time I enter in spotify and play something that album appears again, even if I delete all the songs from the queue or I play them all. Can someone please hel...
  • Gojack
  • Casual Listener
  • 1046 Views
  • 2 replies
  • 0 likes
  • Other
  • 1046 Views
  • 2 replies
  • 0 likes

Screens on Amazon FireStick

PlanPremiumCountry USADeviceFireStick Gen. 2Operating SystemNot sure My Question or Issue When I play one of the playlists I made, it does not switch to the screen that features each album photo individually (like in the photo below). Insead, it stay...

Spoify issue 1.JPG Spotify issue 2.JPG
  • Visitor
  • Plan Premium Country  USA Device FireStick Gen. 2 Operating System Not sure   My Question or Issue  When I play one of the playlists I made, it does not switch to the screen ...
  • 830 Views
  • 0 replies
  • 0 likes
  • music
  • 830 Views
  • 0 replies
  • 0 likes

Idea!- timer to play music

I have no idea if this is a thing or how to use this whole Spotify community thing so idk how to check BUT I have an idea! I think if no-one has thought of this already yall are really missing out! Spotify should implement some sort of timer so that ...

  • Casual Listener
  • I have no idea if this is a thing or how to use this whole Spotify community thing so idk how to check BUT I have an idea! I think if no-one has thought of this already yall are really missing o...
  • landonharris88
  • Composer
  • 1202 Views
  • 1 replies
  • 1 likes
  • Other
  • 1202 Views
  • 1 replies
  • 1 likes

Ability to Delete Radio Stations

honestly I know some of yall feel me on this I have some laptop thats not boujee af and I cannot put my own photos on playlists tf up with that

  • Casual Listener
  • honestly I know some of yall feel me on this I have some laptop thats not boujee af and I cannot put my own photos on playlists tf up with that     
  • 312 Views
  • 0 replies
  • 0 likes
  • Other
  • 312 Views
  • 0 replies
  • 0 likes

Samsung Galaxy Watch - Wifi (do I need Premium?)

PlanFreeCountry Device(amsung Galaxy Operating System(Tizon) My Question or Issue I just received a Galaxy Watch over the Christmas and I am new to Spotify. I have downloaded both iHeart Radio and Spotify on my Galaxy Watch. I want to be able to use ...

  • Newbie
  • Plan Free Country   Device (amsung Galaxy 😎 Operating System (Tizon)   My Question or Issue  I just received a Galaxy Watch over the Christmas and I am new to Spotify. ...
  • Jrefka
  • Newbie
  • 1428 Views
  • 1 replies
  • 1 likes
  • music
    Other
    Samsung
  • 1428 Views
  • 1 replies
  • 1 likes

Solved!! 2018 Spotify Wrapped Doesn't Appear

PlanPremium CountryUS DeviceMacbook Pro 2014 Operating SystemMacOS Mojave 10.14.1 My Question or IssueI just learned about Wrapped today. I was excited to see my stats and go through the interactive experience. However, when I go to https://spotifywr...

  • Visitor
  • Plan Premium   Country US   Device Macbook Pro 2014   Operating System MacOS Mojave 10.14.1    My Question or Issue I just learned about Wrapped today. I was exc...
  • Loxer
  • Community Legend
  • 6233 Views
  • 3 replies
  • 0 likes
  • Other
  • 6233 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please bring Spotify back to Roku!

It's been four months since Spotify was removed from Roku - we were told that a new app would be made to replace the existing one. When can we expect the new app? You can't just leave us in the dark... communicate with your customers!

  • Newbie
  • It's been four months since Spotify was removed from Roku - we were told that a new app would be made to replace the existing one. When can we expect the new app? You can't just leave us in the dark....
  • Katerina
  • Spotify Legend
  • 6917 Views
  • 5 replies
  • 21 likes
  • Other
  • 6917 Views
  • 5 replies
  • 21 likes

Mensagem de excesso de limite de abas com apenas uma aba aberta

PlanFreeCountryBrazilOperating SystemWindows 10 My Question or Issue Quando entro no webplayer do spotify recebo automaticamente a seguinte mensagem: Quer dizer que você descobriu o limite de abas… Há muitas abas abertas no seu navegador. Feche esta ...

  • Newbie
  • Plan Free Country Brazil Operating System Windows 10   My Question or Issue  Quando entro no webplayer do spotify recebo automaticamente a seguinte mensagem:  Quer dizer que v...
  • rafaelnfig
  • Newbie
  • 2732 Views
  • 8 replies
  • 13 likes
  • Other
  • 2732 Views
  • 8 replies
  • 13 likes

Cannot Play certain songs on both Desktop App (On Windows 10) and Android.

PlanPremiumCountry BulgariaDeviceThe laptop I'm using is a Dell 3543 and my Android device is Samsung Galaxy S9Operating SystemWindows 10, Android OreoMy Question or Issue For very long time now I've been having issues playing 2 songs (Frank Ocean Ni...

  • Visitor
  • Plan Premium Country  Bulgaria Device The laptop I'm using is a Dell 3543 and my Android device is Samsung Galaxy S9 Operating System Windows 10, Android Oreo My Question or Issue &nbsp...
  • user-removed
  • Not applicable
  • 394 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 394 Views
  • 2 replies
  • 0 likes

Superuser Contribution @Spotify: Fix Your Tab Limit Issue

This has been happening for weeks now and is ridiculous. You're pushing your users awayYour solutions do NOT workErasing your cookies etc? Does NOT workLog out of all devices? Does NOT workInstall the app? Does NOT workLog in from your phone? Does NO...

  • Casual Listener
  •   This has been happening for weeks now and is ridiculous. You're pushing your users away Your solutions do NOT work Erasing your cookies etc? Does NOT work Log out of all devices?...
  • mokuzui
  • Casual Listener
  • 646 Views
  • 4 replies
  • 0 likes
  • Other
  • 646 Views
  • 4 replies
  • 0 likes

Superuser Contribution No volume normalization Spotify Connect on Denon Heos

It seems that the 'volume normalisation' option is not available when using Spotify Connect on my Denon Heos Link Hs2. Is this a Denon problem or do you guys have the same problem when using 'spotify connect'? The result of not having 'volume normali...

  • Casual Listener
  • It seems that the 'volume normalisation' option is not available when using Spotify Connect on my Denon Heos Link Hs2.    Is this a Denon problem or do you guys have the same problem when...
  • Daisy
  • Spotify Legend
  • 3124 Views
  • 3 replies
  • 8 likes
  • Connect
  • 3124 Views
  • 3 replies
  • 8 likes

Superuser Contribution Podcasts on Garmin devices

PlanPremiumCountry AustraliaDevice(Garmin Fenix) My Question or Issue I am trying setup Spotify of my Garmin Fenix to automatically download new episodes of my various podcasts (I can download individual episodes). Is this possible?Thanks

  • Casual Listener
  • Plan Premium Country  Australia Device (Garmin Fenix)   My Question or Issue  I am trying setup Spotify of my Garmin Fenix to automatically download new episodes of my various ...
  • Daisy
  • Spotify Legend
  • 20726 Views
  • 3 replies
  • 4 likes
  • Other
  • 20726 Views
  • 3 replies
  • 4 likes

"Too many tabs" message - only one tab open!

PlanFree/Country UKDevicePCOperating SystemGoogle Chrome My Question or IssueOpening Spotify on Google Chrome, the "too many tabs" limit message appears even when only one tab is open. Unable to access or use Spotify as a result. Would appreciate any...

  • Casual Listener
  •   Plan Free/ Country  UK Device PC Operating System Google Chrome   My Question or Issue Opening Spotify on Google Chrome,  the "too many tabs" limit message appears ev...
  • risky4real
  • Roadie
  • 1144 Views
  • 2 replies
  • 0 likes
  • Other
  • 1144 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can Spotify design Spotify icon Emoji?

PlanFree/PremiumCountry SwedenDeviceAnythingOperating SystemAnything My Question or IssueI wonder if developer can design emoji-icon Spotify? It would be nice

  • Regular
  • Plan Free/Premium Country  Sweden Device Anything Operating System Anything   My Question or Issue I wonder if developer can design emoji-icon Spotify? 🙂 It would be nice  
  • Katerina
  • Spotify Legend
  • 4432 Views
  • 1 replies
  • 1 likes
  • 4432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Gapless playback on amazon fire tablets?

PlanFree/PremiumCountry My Question or Issue Does the app for amazon kindle fire tablets support gapless playback? I wish to stream to a Bluetooth speaker and I want to be sure the kindle fire version of Spotify supports this. many thanks

  • Casual Listener
  • Plan Free/Premium Country     My Question or Issue  Does the app for amazon kindle fire tablets support gapless playback? I wish to stream to a Bluetooth speaker and I want to be...
  • Katerina
  • Spotify Legend
  • 1209 Views
  • 3 replies
  • 0 likes
  • Connect
    PlayStation
  • 1209 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Discover Weekly] choosing non-english release of english songs

My Question or IssueSeveral times the songs choosen for my Discover Weekly (DW) are the non-english release from an english release. It looks like most of them are the Japanese release version.I don't mind getting geting non-english songs in my DW, b...

  • Casual Listener
  • My Question or Issue Several times the songs choosen for my Discover Weekly (DW) are the non-english release from an english release. It looks like most of them are the Japanese release version. I ...
  • Katerina
  • Spotify Legend
  • 1731 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 1731 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Distribute new album with additional song which is already on Spotify ("appears on"?).

Hi!At the end of January I will distribute to Spotify my new album. I will do this via JTV Digital and all the process is well known to me.But the thing I want to do, and I don't know how to achieve this, is to include on this album also the song of ...

  • Casual Listener
  • Hi! At the end of January I will distribute to Spotify my new album. I will do this via JTV Digital and all the process is well known to me. But the thing I want to do, and I don't know how t...
  • Katerina
  • Spotify Legend
  • 1262 Views
  • 3 replies
  • 0 likes
  • Other
  • 1262 Views
  • 3 replies
  • 0 likes

[Favourite Songs] Region Display Issues

PlanFreeCountryAUS / UK DeviceWould effect allOperating SystemWould effect all My Question or IssueAm I correct in assuming your song data is split into regions? So that if you are in one country and favourited a song; Bicycle - Queen, then the moved...

  • Newbie
  • Plan Free Country AUS / UK   Device Would effect all Operating System Would effect all   My Question or Issue Am I correct in assuming your song data is split into regions? ...
  • 328 Views
  • 0 replies
  • 0 likes
  • Other
  • 328 Views
  • 0 replies
  • 0 likes