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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1356 Views
  • 13 replies
  • 4 likes
  • Other
  • 1356 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17512 Views
  • 8 replies
  • 1 likes
  • Other
  • 17512 Views
  • 8 replies
  • 1 likes

Superuser Contribution Webplayer shuffle not working correctly

Device Windows 7, Chrome v69, webplayer. My Question or Issue Shuffle stopped working correctly for some time now, on the webplayer. The old problem posted over a year ago has reared its head again: shuffle only takes into account ~100-200 around the...

  • Music Fan
  •  Device   Windows 7, Chrome v69, webplayer.   My Question or Issue  Shuffle stopped working correctly for some time now, on the webplayer. The old problem posted over a year ...
  • Jemi
  • Spotify Legend
  • 528 Views
  • 3 replies
  • 0 likes
  • Other
  • 528 Views
  • 3 replies
  • 0 likes

Samsung Gear S3 Endless loading screen

Every time I load the Spotify app from my Samsung Gear S3, it gets stuck on the loading screen (picture attached). Force closing the app from my phone does not work. Restarting the device does not work. Uninstalling and reinstalling the app does work...

IMG_20180404_221201.jpg
  • Newbie
  • Every time I load the Spotify app from my Samsung Gear S3, it gets stuck on the loading screen (picture attached).  Force closing the app from my phone does not work.  Restarting the device...
  • -f7dkzfvx_xrv
  • Casual Listener
  • 11868 Views
  • 8 replies
  • 6 likes
  • Samsung
  • 11868 Views
  • 8 replies
  • 6 likes

Web Player Home always says "Something went wrong"

PlanPremiumCountry USDeviceAllOperating SystemAll My Question or Issue Whenever I visit the Web Player on any of my devices or browsers, I get a pop-up that says "ooooops, something went wrong. Reload". I can access the rest of the app without issue....

  • Newbie
  •   Plan Premium Country  US Device All Operating System All   My Question or Issue  Whenever I visit the Web Player on any of my devices or browsers, I get a pop-up that...
  • Nico
  • Community Legend
  • 1139 Views
  • 1 replies
  • 0 likes
  • 1139 Views
  • 1 replies
  • 0 likes

xbox one songs sound slowed down while playing games

I recently started using spotify on xbox one and sometimes the music will sound like its a few beats slower and deeper I was wondering if there is a fix for this or if I'll have to wait for a patch to come out

  • Newbie
  •    I recently started using spotify on xbox one and sometimes the music will sound like its a few beats slower and deeper I was wondering if there is a fix for this or if I'll have to wait...
  • Nico
  • Community Legend
  • 1611 Views
  • 1 replies
  • 0 likes
  • music
  • 1611 Views
  • 1 replies
  • 0 likes

Specific song stops playing 3:12 in every time

Bug Report: PlanPremiumCountry USADeviceWeb Player, ChomeOperating SystemLinux My Question or Issue The song Fidoober by Bee's Knees stops playing and auto skips to the next song 3m12s in every time. The song is 3m38s long. I am able to play the fina...

  • Casual Listener
  • Bug Report:   Plan Premium Country  USA Device Web Player, Chome Operating System Linux   My Question or Issue  The song Fidoober by Bee's Knees stops playing and auto...
  • Nico
  • Community Legend
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Superuser Contribution phone app song selection

Hi there,so this is just an app funtionality suggestion - but still incredibly necessary, i promise.so i use my phone for selecting music, either connected to my bluetooth speaker or as a proxy controller when spotify is playing through my TV or comp...

  • Music Fan
  • Hi there, so this is just an app funtionality suggestion - but still incredibly necessary, i promise. so i use my phone for selecting music, either connected to my bluetooth speaker or as a proxy...
  • Atticus_Maytrap
  • Music Fan
  • 585 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Playlists
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Connect stopped working on Denon AVR-x1100

PremiumCountryUSA DeviceiPhone, MacBook Pro, iPadOperating SystemiOS 10 My Question or Issue Last week Spotify Connect stopped working with these devices. Connect cannot find the Denon unit in "Devices Available". Denon is running the current firmwar...

  • Newbie
  • Premium Country USA  Device iPhone, MacBook Pro, iPad Operating System iOS 10   My Question or Issue  Last week Spotify Connect stopped working with these devices.  Conne...
  • Jemi
  • Spotify Legend
  • 1106 Views
  • 1 replies
  • 1 likes
  • Connect
    Denon
  • 1106 Views
  • 1 replies
  • 1 likes

Superuser Contribution 30 Second Preview Start Time :: API

PlanPremiumCountryUSDeviceMacbook Pro (2017) My Question or IssueSuppose I have a song (_________*****____) where ***** is the 30 second preview associated with the 'preview_url' data point. Is there a way to use the API to find the start time for **...

  • Newbie
  • Plan Premium Country US Device Macbook Pro (2017)     My Question or Issue Suppose I have a song (_________*****____) where ***** is the 30 second preview associated with the 'prev...
  • Jemi
  • Spotify Legend
  • 1178 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account linked to deleted PS4 account

PlanPremiumCountryAustraliaDevicePlaystation 4, iPhone 7Operating SystemiOS 11, current PS4 operating system My Question or IssueI connected my Spotify account to a Playstation account that was deleted after I connected. Now I can’t connect my Spotif...

  • Newbie
  • Plan Premium Country Australia Device Playstation 4, iPhone 7 Operating System iOS 11, current PS4 operating system   My Question or Issue I connected my Spotify account to a Play...
  • Jemi
  • Spotify Legend
  • 965 Views
  • 1 replies
  • 1 likes
  • 965 Views
  • 1 replies
  • 1 likes

Superuser Contribution auto log in

PlanPremiumCountryIsrael DevicePCOperating SystemWIN7 My Question or Issue Hi,Every time i go to spotify.com to listen in web browser, i need to log in again (via Facebook), this is very frustrating since there are around 4 windows i need to pass unt...

  • Newbie
  • Plan Premium Country Israel  Device PC Operating System WIN7   My Question or Issue  Hi, Every time i go to spotify.com to listen in web browser, i need to log in again (via...
  • Jemi
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist offline on Gear S3

PlanPremiumCountryItalyDeviceGear S3Operating SystemTizen My Question or IssueIt is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always have to delete the playlist, log off the app, log on and then i can update and...

  • Newbie
  • Plan Premium Country Italy Device Gear S3 Operating System Tizen   My Question or Issue It is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always ha...
  • Jemi
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz sr7007 receiver wont log on spotify with family premium plan?

anyone know a fix for this?tried both email and device user namejust get a message that i dont have premium when i try to log on

  • Newbie
  • anyone know a fix for this? tried both email and device user name just get a message that i dont have premium when i try to log on
  • Jemi
  • Spotify Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Greyed Out on iPhone, not on Desktop

PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 11 My Question or IssueI have several playlists in my account, and in the past couple of days I have noticed that almost half of the songs in my largest playlist have become unplayable...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 11   My Question or Issue I have several playlists in my account, and in the past couple of days I have noticed...
  • Jemi
  • Spotify Legend
  • 837 Views
  • 1 replies
  • 0 likes
  • Other
  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing all songs from my Spotigy playlist

PlanPremium Operating SystemWindows 10, Android (both different devices) My Question or IssueHello,I have an problem with my playlist named games2.0 (the first one had the same problem so I recreated it to see if that worked but no). I have from a fe...

  • Newbie
  • Plan Premium   Operating System Windows 10, Android (both different devices)  My Question or Issue Hello, I have an problem with my playlist named games2.0 (the first one had the sam...
  • Jemi
  • Spotify Legend
  • 1082 Views
  • 1 replies
  • 0 likes
  • music
  • 1082 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Various Issues

PlanPremium CountryU.S. DeviceVarious devices running different browsers including fresh installs Operating SystemHave tested this on ChromeOS, Windows 10 (1803), Mac OS 10.13 What I have already tried-Tried clearing cookies, cache, etc-Spotify is al...

  • Visitor
  • Plan Premium   Country U.S.   Device Various devices running different browsers including fresh installs   Operating System Have tested this on ChromeOS, Windows 10 (1803), M...
  • Jemi
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Other
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Stops Working In Android Auto

PlanPremiumCountry USADeviceZTE Z981 ZMax ProOperating SystemAndroid 6.0.1 My Question or Issue Android Auto: "Spotify doesn't seem to be working right now." This pops up after several minutes of playing music. After a few seconds Spotify comes back ...

  • Casual Listener
  • Plan Premium Country  USA Device ZTE Z981 ZMax Pro Operating System Android 6.0.1   My Question or Issue  Android Auto: "Spotify doesn't seem to be working right now."  ...
  • twhansen
  • Newbie
  • 3702 Views
  • 5 replies
  • 1 likes
  • 3702 Views
  • 5 replies
  • 1 likes

Spotify album list in Sonos

When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. But now they appear in order of recently added (?) an...

  • Newbie
  • When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. Bu...
  • 1737 Views
  • 0 replies
  • 6 likes
  • 1737 Views
  • 0 replies
  • 6 likes

Subdivisions in maps??

PlanPremiumCountry The NetherlandsDeviceIPhoneOperating SystemiOS 10 My Question or IssueI have recorded many albums in my library. It is a very long lost. It is very difficult to find a particular album, other than on alfabeth. Is it possible to cre...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device IPhone Operating System iOS 10   My Question or Issue I have recorded many albums in my library. It is a very long lost. It is very di...
  • Janmb1
  • Casual Listener
  • 592 Views
  • 4 replies
  • 0 likes
  • Other
  • 592 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes both stuff I don't listen too

I listen to a "Guided Sleep Meditation" playlist once every couple weeks when I'm having trouble sleeping. The other 90% of the time I'm listening to regular music. For the last several days, both of my Daily Mixes are solely meditative/ambient music...

  • Newbie
  • I listen to a "Guided Sleep Meditation" playlist once every couple weeks when I'm having trouble sleeping. The other 90% of the time I'm listening to regular music.    For the last severa...
  • Jemi
  • Spotify Legend
  • 2013 Views
  • 1 replies
  • 0 likes
  • Other
  • 2013 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring it back

Dear Spotify, Please, please, PLEASE make the song 'What You're Looking For' by Zakk Wylde / Black Lable Society available again!! It is one of my favs - and it mysteriously vanished from my play list, and now it doesn't show up in the Search....plea...

  • Newbie
  • Dear Spotify,   Please, please, PLEASE make the song 'What You're Looking For' by Zakk Wylde / Black Lable Society available again!!   It is one of my favs - and it mysteriously vanishe...
  • Jemi
  • Spotify Legend
  • 1428 Views
  • 1 replies
  • 0 likes
  • Other
  • 1428 Views
  • 1 replies
  • 0 likes