Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5782 Views
  • 40 replies
  • 6 likes
  • Other
  • 5782 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18810 Views
  • 9 replies
  • 2 likes
  • Other
  • 18810 Views
  • 9 replies
  • 2 likes

Polk Omni and android not working

HiI have a Premium account and a polk Omni, when I use spotify on apple devices, I can see the app discovers the polk Omni under devices available and I can play music on it. however in android the polk does not appear as an option. anyone with the s...

  • Newbie
  • Hi I have a Premium account and a polk Omni, when I use spotify on apple devices, I can see the app discovers the polk Omni under devices available  and I can play music on it. however in andro...
  • 414 Views
  • 0 replies
  • 0 likes
  • Other
  • 414 Views
  • 0 replies
  • 0 likes

Last.fm trouble

I've tried all the usual fixes - reconnecting through the Last.fm settings menu, revoking access from Last.fm to Spotify, updating the apps, and I'm still unable to get any kind of scrobbling output to Last.fm from Spotify. The tracks I'm playing don...

  • Newbie
  •   I've tried all the usual fixes - reconnecting through the Last.fm settings menu, revoking access from Last.fm to Spotify, updating the apps, and I'm still unable to get any kind of scrobbling...
  • uuihuihu
  • Newbie
  • 430 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 430 Views
  • 1 replies
  • 1 likes

2 ads in a row

PlanFreeCountry: Brazil Galaxy Note 10.1Operating SystemAndroid Jelly Bean My Question or Issue I getting problem with 2 ads in a row. I need help!

  • Regular
  • Plan Free Country: Brazil  Galaxy Note 10.1 Operating System Android Jelly Bean   My Question or Issue  I getting problem with 2 ads in a row. I need help!
  • user-removed
  • Not applicable
  • 459 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 459 Views
  • 1 replies
  • 0 likes

[Last.fm][Spotify Connect] Double scrabbling when using Spotify Connect (Wi-Fi device)

PlanPremiumCountryNew ZealandDeviceHP Laptop; Goodmans Heritage IIOperating SystemWindows 10 My Question or IssueIssue: Almost all Last.fm scrobble is doubled when I'm listening through the Spotify Connect and using a third-party device like Goodman ...

last.fm screenshot.png
  • Newbie
  • Plan Premium Country New Zealand Device HP Laptop; Goodmans Heritage II Operating System Windows 10   My Question or Issue Issue: Almost all Last.fm scrobble is doubled when ...
  • 1261 Views
  • 0 replies
  • 1 likes
  • Other
  • 1261 Views
  • 0 replies
  • 1 likes

Superuser Contribution Error Message - Reload

PlanPremium CountryUSA DeviceWeb Player - Chrome Operating SystemWindows 7 My Question or IssueSongs stop after 30 - 40 sections and goes to the next song; same thing happens and then I receive a red logo error box that says "Oops, looks like somethi...

  • Casual Listener
  •   Plan Premium   Country USA   Device Web Player - Chrome   Operating System Windows 7   My Question or Issue Songs stop after 30 - 40 sections and goes to the ...
  • amadan88
  • Casual Listener
  • 1132 Views
  • 2 replies
  • 0 likes
  • 1132 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify with suddenly play random music.

I currently use spotify on the office computer and on my android pixel. In both instances, spotify will suddenly play random music from artisits that I have never listened to before. This has happened driving in my car with spotify connected through ...

  • Newbie
  • I currently use spotify on the office computer and on my android pixel. In both instances, spotify will suddenly play random music from artisits that I have never listened to before. This has happene...
  • Guido
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • music
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to post spotify issues on your support forum

Country DEDeviceDesktop Browser Opera (Version:57.0.3098.76 (Newest)Operating SystemWindows 10 64 bit My Question or IssueI have been trying to post an issue with the web player and keep getting the error message "this message body contains" and then...

  • Casual Listener
  •   Country  DE Device Desktop Browser Opera (Version:57.0.3098.76 (Newest) Operating System Windows 10 64 bit   My Question or Issue I have been trying to post an issue with th...
  • Guido
  • Spotify Legend
  • 557 Views
  • 2 replies
  • 0 likes
  • Other
  • 557 Views
  • 2 replies
  • 0 likes

Superuser Contribution Germany Region + Ads at Chrome = Crashes

PlanFreeCountryGermany DevicePCOperating SystemWindows 10 with latest chrome version. My Question or IssueHello,Is it me or all the users from my country get their chrome crashed after an ad?I logged in with VPN and other country and everything is fi...

  • Newbie
  • Plan Free Country Germany   Device PC Operating System Windows 10 with latest chrome version.   My Question or Issue Hello, Is it me or all the users from my country get their c...
  • Guido
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Other
  • 282 Views
  • 1 replies
  • 0 likes

Kindle fire restart and download to SD card issue

PlanPremium Device(Kindle Fire 7) My Question or IssueAfter Kindle restart is target storage automatically set to "device" instead of SD card. All playlists and Albums (already downloaded on SD card) start to download once again to "device". I am una...

  • Newbie
  • Plan Premium   Device (Kindle Fire 7)     My Question or Issue After Kindle restart is target storage automatically set to "device" instead of SD card. All playlists and A...
  • 425 Views
  • 0 replies
  • 0 likes
  • Other
  • 425 Views
  • 0 replies
  • 0 likes

Superuser Contribution Invoke Speaker w/o premium

PlanFreeCountry United StatesDeviceInvoke Speaker My Question or Issue Why do I require premium to play Spotify on the Invoke speaker. However I don't if I play from my laptop, phone in my car, or even using bluetooth on the speaker itself? I don't p...

  • Casual Listener
  • Plan Free Country  United States Device Invoke Speaker  My Question or Issue  Why do I require premium to play Spotify on the Invoke speaker. However I don't if I play from my l...
  • Vaderhoff
  • Casual Listener
  • 847 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 847 Views
  • 2 replies
  • 0 likes

Spotify Connect Ports Used

PlanPremiumCountry USA My Question or IssueI have 3 VLANs and one management LAN at my house and all my "smart" devices are in my SmartHome VLAN, which is blocked from my management LAN. My computers are in my management LAN. All VLANs and my managem...

  • Newbie
  • Plan Premium Country  USA   My Question or Issue I have 3 VLANs and one management LAN at my house and all my "smart" devices are in my SmartHome VLAN, which is blocked from my manage...
  • 1567 Views
  • 0 replies
  • 4 likes
  • Connect
  • 1567 Views
  • 0 replies
  • 4 likes

FRUSTRATED: every week, release radar keeps adding more of the tracks i have 'disliked'

PlanPremium My Question or Issuea few weeks ago release radar started adding 'commentary' tracks from artists that I would normally like. at first it was only one or two, and seemed understandable, so i 'disliked' them and assumed release radar would...

  • Casual Listener
  • Plan Premium     My Question or Issue a few weeks ago release radar started adding 'commentary' tracks from artists that I would normally like.  at first it was only one or two, a...
  • 485 Views
  • 0 replies
  • 2 likes
  • Other
  • 485 Views
  • 0 replies
  • 2 likes

Solved!! Can't play songs

PlanPremium CountryThe Netherlands DeviceDesktop Operating SystemWindows 10 My Question or IssueCan't seem to play any songs. When I press play, it just cycles through the songs in my playlist(s). Clicking on a random song and playing it gives me the...

  • Casual Listener
  • Plan Premium   Country The Netherlands    Device Desktop   Operating System Windows 10   My Question or Issue Can't seem to play any songs. When I press play, it...
  • MrHesh
  • Casual Listener
  • 751 Views
  • 1 replies
  • 0 likes
  • Other
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution When listening to Primus' Wynona's Big Brown Beaver song always skips to next song at 1:05

PlanFreeCountry USADeviceWeb player (but also happens on android app)Operating SystemWindows 10 & Android Oreo My Question or Issue The song Wynona's Big Brown Beaver skips to the next song every time I listen to it from any device, when it hits 1:05...

  • Regular
  • Plan Free Country  USA Device Web player (but also happens on android app) Operating System Windows 10 & Android Oreo   My Question or Issue  The song Wynona's Big Brown ...
  • Guido
  • Spotify Legend
  • 744 Views
  • 6 replies
  • 0 likes
  • 744 Views
  • 6 replies
  • 0 likes

Listening music and instegtam

When I'm listening music with spotify and watch insegram stories, the music stop every time that I see a video or a boomerang, even when the story don't have any sound. It's drive me crazy.. PlanPremiumCountry IsraelDeviceOneplus 6tOperating SystemAn...

  • Newbie
  • When I'm listening music with spotify and watch insegram stories, the music stop every time that I see a video or a boomerang, even when the story don't have any sound. It's drive me crazy..   ...
  • 324 Views
  • 0 replies
  • 0 likes
  • music
  • 324 Views
  • 0 replies
  • 0 likes

Solved!! How can I make a podcast avaiable at Spotify?

Hi, I just found that I cannot listen the podcast The Stack Overflow.I want to listen it in Spotify, How can I do it?Is posting here helpful?Or, I need feedback to The Stack Overflow?

  • Casual Listener
  • Hi, I just found that I cannot listen the podcast The Stack Overflow. I want to listen it in Spotify, How can I do it? Is posting here helpful? Or, I need feedback to The Stack Overflow?
  • Nico
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Other
  • 443 Views
  • 1 replies
  • 0 likes

Mystical Christmas Playlist [playlists]

PlanPremiumCountryUk My Question or Issue There used to be a spotify curated playlist named Mystical Christmas which has now disappeared. Another Spotify user has captured most the songs in their recreation of the original but it's missing some of th...

  • Newbie
  •   Plan Premium Country Uk     My Question or Issue  There used to be a spotify curated playlist named Mystical Christmas which has now disappeared. Another Spotify user ha...
  • 358 Views
  • 0 replies
  • 1 likes
  • Other
  • 358 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Daily mixes in the web player are fading out

Hi,on my Premium plan (I'm from Romania) I was happy to fin my daily mixes available also in the Web Player also. But ... playlist is faded out at the bottom of the page, so as at the very bottom nothing is visible anymore.The first around 12 songs s...

Screenshot_20180926_160543.png
  • Casual Listener
  • Hi, on my Premium plan (I'm from Romania) I was happy to fin my daily mixes available also in the Web Player also. But ... playlist is faded out at the bottom of the page, so as at the very bottom n...
  • Katerina
  • Spotify Legend
  • 1699 Views
  • 5 replies
  • 0 likes
  • Other
  • 1699 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not showing as Status on Discord

PlanPremiumCountryPhillipinesDeviceOppo F3, Sony VAIOOperating SystemAndroid 6.0, Windows 7 My Question or IssueI connected my Spotify account to my Discord account, enabled Device Broadcast Status, turned everything ON on the Connections tab, played...

  • Newbie
  • Plan Premium Country Phillipines Device Oppo F3, Sony VAIO Operating System Android 6.0, Windows 7   My Question or Issue I connected my Spotify account to my Discord account, enabled ...
  • Jemi
  • Spotify Legend
  • 327985 Views
  • 1 replies
  • 2 likes
  • Connect
    music
    Other
  • 327985 Views
  • 1 replies
  • 2 likes

Spotify wont work on Samsung Galaxy Watch through bluetooth?

PlanPremiumCountry USADeviceGalaxy S7 My Question or Issue I bought the Samsung Galaxy Watch 42 mm(bluetooth) and have signed in to Spotify from the watch. When I use wifi I can listen to Spotify perfectly. But when there is no wifi available and my ...

  • Newbie
  • Plan Premium Country  USA Device Galaxy S7  My Question or Issue  I bought the Samsung Galaxy Watch 42 mm(bluetooth) and have signed in to Spotify from the watch. When I use wif...
  • 741 Views
  • 0 replies
  • 2 likes
  • Connect
    Samsung
  • 741 Views
  • 0 replies
  • 2 likes