Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 497 Views
  • 4 replies
  • 2 likes
  • Other
  • 497 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17158 Views
  • 8 replies
  • 1 likes
  • Other
  • 17158 Views
  • 8 replies
  • 1 likes

Why can't see the collab playlist?

I've collab a playlist from my Macbook Air, but how come my girlfriend can't see the playlist from her Spotify?I have a premium plan, but she doesn't.

  • Newbie
  • I've collab a playlist from my Macbook Air, but how come my girlfriend can't see the playlist from her Spotify? I have a premium plan, but she doesn't.
  • matfalcon
  • Gig Goer
  • 718 Views
  • 1 replies
  • 0 likes
  • music
  • 718 Views
  • 1 replies
  • 0 likes

[Webplayer] Follow a playlist

I have a spotify premium account and am attempting to make a collaborative playlist with some friends, but they only can use the web player. The steps here : http://www.tomsguide.com/faq/id-2343246/collaborate-spotify-playlist.htmlIndicate that one m...

  • Newbie
  • I have a spotify premium account and am attempting to make a collaborative playlist with some friends, but they only can use the web player. The steps here : http://www.tomsguide.com/faq/id-2343...
  • Keanu_C
  • Spotify Star
  • 1181 Views
  • 1 replies
  • 1 likes
  • Other
  • 1181 Views
  • 1 replies
  • 1 likes

Superuser Contribution LG spotify app does not show me saved artists in Your Library

PlanPremiumCountry USADeviceLG TV (WEBOS TV OLED55B7A)Operating System My Question or IssueWhen I select "Your Library" on the TV's app, it only shows my saved Playlists, Albums, and Songs, not Artists. When I search for an Artist, it only shows the ...

  • Newbie
  • Plan Premium Country  USA Device LG TV (WEBOS TV OLED55B7A) Operating System   My Question or Issue When I select "Your Library" on the TV's app, it only shows my saved Playlists, ...
  • Alfredo
  • Roadie
  • 638 Views
  • 1 replies
  • 0 likes
  • Other
  • 638 Views
  • 1 replies
  • 0 likes

Solved!! Cannot see Chromecast Audio device

PlanPremiumCountryAustraliaDeviceiPhone XOperating SystemiOS 11.4.1 with Spotify app 8.4.65.1218My Question or IssueHey team, I just finished speaking to Google & they referred me to you. I cannot get Spotify (I've tried iOS, Windows desktop or Chrom...

  • Regular
  • Plan Premium Country Australia Device iPhone X Operating System iOS 11.4.1 with Spotify app 8.4.65.1218 My Question or Issue Hey team, I just finished speaking to Google & they referred ...
  • iSpace
  • Regular
  • 1323 Views
  • 2 replies
  • 0 likes
  • 1323 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I stop songs from getting added to my playlist?

Ever since I let Spotify automatically add Martin Garrix's song 'Ocean' to my playlist, new songs keep getting added to my playlist and appear at the top of the list, below Ocean(Ocean is at the top of the list of the playlist as Spotify auto added i...

  • Casual Listener
  • Ever since I let Spotify automatically add Martin Garrix's song 'Ocean' to my playlist, new songs keep getting added to my playlist and appear at the top of the list, below Ocean(Ocean is at the top ...
  • SergioDavid
  • Roadie
  • 5739 Views
  • 4 replies
  • 0 likes
  • Other
  • 5739 Views
  • 4 replies
  • 0 likes

Superuser Contribution Alexa keeps playing disliked songs

Hello,I recently acquired an Amazon Echo (my first device with Alexa) which is linked to my Spotify Premium account (as a prefered music service). The problem:when I asked Alexa to play specific playlists like Discover Weekly or Release Radar, it kee...

  • Casual Listener
  • Hello, I recently acquired an Amazon Echo (my first device with Alexa) which is linked to my Spotify Premium account (as a prefered music service).   The problem: when I asked Alexa to play ...
  • MrPeer
  • Casual Listener
  • 1166 Views
  • 2 replies
  • 0 likes
  • Connect
  • 1166 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Bad identification of a local file

Hi,I have a problem with several titles from local files.Spotify does not change the audio of the local file but changes its title and artist.For example the song "I'm waiting" by the singer "Medina" is identified as "I'm waiting for you" by "Jeff Me...

  • Regular
  • Hi, I have a problem with several titles from local files. Spotify does not change the audio of the local file but changes its title and artist. For example the song "I'm waiting" by the singe...
  • SergioDavid
  • Roadie
  • 974 Views
  • 4 replies
  • 0 likes
  • music
  • 974 Views
  • 4 replies
  • 0 likes

Web player not working in Firefox 61.0.1 (Ubuntu 18.04)

I get the "Enable player in your browser" message even though DRM is enabled and the computer has been restarted since enabling it. Firefox 61.0.1, Ubuntu 18.04

  • Newbie
  • I get the "Enable player in your browser" message even though DRM is enabled and the computer has been restarted since enabling it.   Firefox 61.0.1, Ubuntu 18.04
  • BiggityBoss
  • Newbie
  • 8612 Views
  • 1 replies
  • 1 likes
  • Other
  • 8612 Views
  • 1 replies
  • 1 likes

Solved!! Problems with Samsung multiroom playback

I am having a lot of problems with playback via the samsung multiroom speakers (wam751 and wam 250), the music is interrupted many many times, almost like there is some buffering problem, yet I can get playback from other services on the same network...

  • Roadie
  • I am having a lot of problems with playback via the samsung multiroom speakers (wam751 and wam 250), the music is interrupted many many times, almost like there is some buffering problem, yet I can g...
  • user-removed
  • Not applicable
  • 27934 Views
  • 94 replies
  • 1 likes
  • Samsung
  • 27934 Views
  • 94 replies
  • 1 likes

Superuser Contribution Spotify changes songs automaticly.

PlanPremiumCountryTurkey DeviceLenovo P2 and Lenovo 750Operating SystemAndroid and Windows 10 My Question or IssueSpotify automaticly changes songs and plays it in Web Player. Sometimes I see 5-6 Web Player on "Devices Available". I am really done wi...

  • Newbie
  • Plan Premium Country Turkey  Device Lenovo P2 and Lenovo 750 Operating System Android and Windows 10   My Question or Issue Spotify automaticly changes songs and plays it in Web P...
  • JulianA_Bogota
  • Roadie
  • 803 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist play order.

I have a few playlists (wow I hear you say). My problem is that I have a main playlist containing about 400 songs, and I like to listen to them on my google mini when i go to bed, sort of like a lullaby. Trouble is every time I instruct to play my pl...

  • Newbie
  • I have a few playlists (wow I hear you say). My problem is that I have a main playlist containing about 400 songs, and I like to listen to them on my google mini when i go to bed, sort of like a lull...
  • JulianA_Bogota
  • Roadie
  • 642 Views
  • 1 replies
  • 0 likes
  • music
  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution This Is Loski playlist

The ‘This Is Loski’ playlist has disappeared today. I listened to it this morning but can’t find it at all now. Anyone know why?

  • Casual Listener
  • The ‘This Is Loski’ playlist has disappeared today. I listened to it this morning but can’t find it at all now. Anyone know why?
  • Alfredo
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • Other
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is only one song in a queue (Premium Windows Phone)

PlanPremiumCountryVietnamDeviceMicrosoft Lumia 640 XLOperating SystemWindows 10 My Question or IssueI use Spotify on my device which is running with Windows 10. After upgrading to Premium I am not able to skip to next song anymore. Check the queue an...

  • Casual Listener
  • Plan Premium Country Vietnam Device Microsoft Lumia 640 XL Operating System Windows 10   My Question or Issue I use Spotify on my device which is running with Windows 10. After upgradi...
  • kieutriet
  • Casual Listener
  • 1481 Views
  • 2 replies
  • 1 likes
  • 1481 Views
  • 2 replies
  • 1 likes

Solved!! My devices randomly pause the song 20-35 seconds from starting a song.

PlanPremiumCountry NADeviceiPhone 6s/PC DesktopOperating SystemiOS Software Version 11.4.1 (latest version) Windows 10 My Question or Issue My Spotify has been completely fine all night until a couple hours ago.I'd start a song, it'll play, but aroun...

  • Casual Listener
  • Plan Premium Country  NA Device iPhone 6s/PC Desktop Operating System iOS Software Version 11.4.1 (latest version) Windows 10   My Question or Issue  My Spotify has been comp...
  • Determination
  • Casual Listener
  • 732 Views
  • 2 replies
  • 0 likes
  • music
  • 732 Views
  • 2 replies
  • 0 likes

Superuser Contribution Top artists still not fixed!

PlanPremium My Question or Issue The issue mentioned in question in 2016 about displaying top artists accurately still persists. It's been two years for christ sake, how long does it take to do bug fixing? If any of us were working with this speed fo...

  • Newbie
  • Plan Premium   My Question or Issue  The issue mentioned in question in 2016 about displaying top artists accurately still persists. It's been two years for christ sake, how long does i...
  • William_13
  • Gig Goer
  • 557 Views
  • 1 replies
  • 0 likes
  • Connect
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs

WHAT DO I DO NOW??PlanFreeCountry USA/AmericaDeviceWindows 7 home premium by HPOperating SystemWindows7 My Question or Issue I accidentally added a song I don't like to liked songs, and I want it out immediately! It won't let me do anything to it! Pl...

  • Music Fan
  • WHAT DO I DO NOW?? Plan Free Country  USA/America Device Windows 7 home premium by HP Operating System Windows7   My Question or Issue  I accidentally added a song I don't l...
  • SergioDavid
  • Roadie
  • 737 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pauses after a few seconds regardless of app I'm using

I currently use Spotify on my Amazon Echo, iPhone and Mac. For the past few weeks, my music has been randomly pausing, and I was seeing the "someone has logged in elsewhere" error. It's to a point where I can't even listen to anything without it stop...

  • Newbie
  •   I currently use Spotify on my Amazon Echo, iPhone and Mac. For the past few weeks, my music has been randomly pausing, and I was seeing the "someone has logged in elsewhere" error. It's to a ...
  • SergioDavid
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 471 Views
  • 1 replies
  • 0 likes

Solved!! Questions about Spotify for artists

So, i made some music and was thinking on uploading them in Spotify but the info is a little bit confusing. If I am right, you can´t upload music if it is not trough a distributor. Is there any other way as an independat starting musician to upload t...

  • Casual Listener
  • So, i made some music and was thinking on uploading them in Spotify but the info is a little bit confusing.   If I am right, you can´t upload music if it is not trough a distributor. Is there ...
  • BulletLove
  • Newbie
  • 2073 Views
  • 7 replies
  • 1 likes
  • Other
  • 2073 Views
  • 7 replies
  • 1 likes

Podcast Unavailable

Hi! My podcast, ECO CHIC, is hosted via Blubrry + was submitted to spotify last week. I see through Blubrry the podcast was approved + added, and I have a link to where my show should be available. However, when I click the link, it is not active. I ...

  • Casual Listener
  • Hi! My podcast, ECO CHIC, is hosted via Blubrry + was submitted to spotify last week. I see through Blubrry the podcast was approved + added, and I have a link to where my show should be available. H...
  • shawnmx
  • Regular
  • 849 Views
  • 2 replies
  • 1 likes
  • Connect
    Other
  • 849 Views
  • 2 replies
  • 1 likes

Solved!! Spotify app for Chromebook?

Does anyone know if or when there will be a Spotify app just for Chromebook? I'm a Premium subscriber who has to use the Web Player, which doesn't support many Premium features, including one of the most important: offline syncing. This is important ...

  • Newbie
  •    Does anyone know if or when there will be a Spotify app just for Chromebook? I'm a Premium subscriber who has to use the Web Player, which doesn't support many Premium features, includi...
  • Noah
  • Spotify Star
  • 80405 Views
  • 1 replies
  • 28 likes
  • Other
  • 80405 Views
  • 1 replies
  • 28 likes