Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5889 Views
  • 42 replies
  • 6 likes
  • Other
  • 5889 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18838 Views
  • 9 replies
  • 2 likes
  • Other
  • 18838 Views
  • 9 replies
  • 2 likes

Question Conserning Playlists

Quick question. Should I put hashtags in my playlists? Do you know if it would be worth while?

  • Visitor
  • Quick question. Should I put hashtags in my playlists? Do you know if it would be worth while?
  • Jose_M
  • Spotify Star
  • 915 Views
  • 7 replies
  • 0 likes
  • Other
  • 915 Views
  • 7 replies
  • 0 likes

Superuser Contribution Facebook on Spotify

I registered by e-mail. Then I connected my account with Facebook. I clicked 'Find friends'. The 'Friends' tab has the information '0 friends on Spotify'. Why is my friend list empty?

  • Visitor
  • I registered by e-mail. Then I connected my account with Facebook. I clicked 'Find friends'. The 'Friends' tab has the information '0 friends on Spotify'. Why is my friend list empty?
  • Jemi
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Other
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Having trouble linking to Google Assistant

Spoiler (Highlight to read) I am having trouble linking Spotify to Google Assistant. Spotify does not appear in the list of music providers for Google Assistant in the Google Assistant settings. I have already signed in to Spotify with my Google acco...

  • Casual Listener
  •    I am having trouble linking Spotify to Google Assistant. Spotify does not appear in the list of music providers for Google Assistant in the Google Assistant settings. I have already sig...
  • Jemi
  • Spotify Legend
  • 1522 Views
  • 1 replies
  • 0 likes
  • Other
  • 1522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unathorized charge...

I have an uauthorized charge from Spotify of $119.88 that has been charged to my credit card. Can someone please help me

  • Newbie
  • I have an uauthorized charge from Spotify of $119.88 that has been charged to my credit card. Can someone please help me  
  • Jemi
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks ends are missing.

Anyone else finding that many classical music tracks on Spotify have ends missing? Usually just the last 2-3 seconds are cut off. Very annoying, & far too many to keep reporting individually.

  • Casual Listener
  • Anyone else finding that many classical music tracks on Spotify have ends missing?  Usually just the last 2-3 seconds are cut off. Very annoying, & far too many to keep reporting individuall...
  • Jemi
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Found content which appears to be corrupted across devices

Album: spotify:album:6AA4vW95gKo0snwesJpEXXhttps://open.spotify.com/album/6AA4vW95gKo0snwesJpEXX?si=HVEUF4OtR2ywqPTL9k4i-A Track: spotify:track:2U06egxW0VBbhibrNRRhCYhttps://open.spotify.com/track/2U06egxW0VBbhibrNRRhCY "The Best of Armind", Track 14...

  • Newbie
  • Album:   spotify:album:6AA4vW95gKo0snwesJpEXX https://open.spotify.com/album/6AA4vW95gKo0snwesJpEXX?si=HVEUF4OtR2ywqPTL9k4i-A   Track:   spotify:track:2U06egxW0VBbhibrNRRhCY ht...
  • Peter
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • music
  • 368 Views
  • 1 replies
  • 0 likes

Wrong timezone for community playlists

PlanPremiumCountry New ZealandDeviceiPhone 6, PCOperating SystemWindows 7 My community playlists are set to the wrong timezone on the web player - ie it is Monday morning right now, and I am getting recommended Sunday night playlsits. On my iphone, i...

  • Newbie
  • Plan Premium Country  New Zealand Device iPhone 6, PC Operating System Windows 7   My community playlists are set to the wrong timezone on the web player - ie it is Monday mor...
  • 268 Views
  • 0 replies
  • 0 likes
  • music
  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded songs disappeared when I close the app

I’m one of a spotify premium family member for a few days now and song are normally downloading but when I close Spotify all my downloaded songs aren’t download when I open the app again:( please help because it’s really annoying and I bought Spotify...

  • Newbie
  • I’m one of a spotify premium family member for a few days now and song are normally downloading but when I close Spotify all my downloaded songs aren’t download when I open the app again:( please hel...
  • Jemi
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more money

Guys in Spotify, i find it very rude for you to not even let me listen to the music i saved from the time when i have been paying a tenner a month for a year.. its expensive i hardly use Spotify but i still had it but now you guys logged me off compl...

  • Newbie
  • Guys in Spotify, i find it very rude for you to not even let me listen to the music i saved from the time when i have been paying a tenner a month for a year.. its expensive i hardly use Spotify but ...
  • FlintWestwood
  • Newbie
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Superuser Contribution Jim Gaffigan "Cinco" album not showing complete

For some reason I'm only seeing a handful of tracks from this album. Is anyone else having this issue? Never ran into something like this before.

  • Newbie
  • For some reason I'm only seeing a handful of tracks from this album. Is anyone else having this issue? Never ran into something like this before.
  • Jemi
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution How are selections chosen for the Release Radar? My account was hacked and...

Subject is the question - does anyone know what determines what winds up in your Release Radar playlist? This used to be so awesome ... until my account got hacked and someone added their own playlists. They didn't really add any Artists - but even a...

  • Newbie
  • Subject is the question - does anyone know what determines what winds up in your Release Radar playlist?   This used to be so awesome ... until my account got hacked and someone added their ow...
  • Jemi
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • music
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song cuts off abruptly. Issue on every device i've tried.

Hi, I experience that the song Visions of a Lost Kingdom by The Kovenant, cut off at exactly 4:18. This happens on my mobile, application, web-application and wherever I try it. The song does not originally cut off like this (I've checked), and I am ...

  • Newbie
  • Hi,   I experience that the song Visions of a Lost Kingdom by The Kovenant, cut off at exactly 4:18. This happens on my mobile, application, web-application and wherever I try it.   &nb...
  • Jemi
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Other
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don’t have Weekly Playlist

So I’ve subscribed Premium for a month. However, in my Discover section, there’s only Release Radar and other playlist suggestions based on Artists. Is there anyone have the same issue and what is the solution to this?

  • Newbie
  • So I’ve subscribed Premium for a month. However, in my Discover section, there’s only Release Radar and other playlist suggestions based on Artists. Is there anyone have the same issue and what is th...
  • Jemi
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • music
  • 323 Views
  • 1 replies
  • 0 likes

New Idea: Feature Suggestion: "non-collaborative" playlists!

It would be nice to have the possibility of sharing a list with a friend (or group of friends), without making it available to everyone online!.. AND not allowing those you share it with, to delete/add/change order of the tracks.maybe different user ...

  • Casual Listener
  •  It would be nice to have the possibility of sharing a list with a friend (or group of friends), without making it available to everyone online!..  AND not allowing those you share it with,...
  • Jose_M
  • Spotify Star
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't get to my Playlists? See them and then quickly goes to Discover Weekly

Howdy. Using Spotify Free on a Samsung tablet. I can log in, listen to music, add songs to my playlist, etc. However, I can no longer access my playlist:- Press "My Library"- Press "Playlists"They populate as a list briefly, but before you can press ...

  • Regular
  • Howdy.  Using Spotify Free on a Samsung tablet.  I can log in, listen to music, add songs to my playlist, etc.   However, I can no longer access my playlist: - Press "My Library" -...
  • Jemi
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phantom songs???

Hey guys, I had about 5 songs on my play list today that I did NOT download. Has this ever happened to anyone? I don't know if I was hacked or what... What do you guys suggest I do?

  • Newbie
  • Hey guys,  I had about 5 songs on my play list today that I did NOT download. Has this ever happened to anyone? I don't know if I was hacked or what... What do you guys suggest I do? 
  • Jemi
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • music
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution local songs arent syncing on m< phone

Hey i have uploaded 5 songs after several attemps all appeared and now after adding them zo a playlist onl 2 of 5 appeared oon my iphone. i have used this feature earlier and it work i tried reinstalling reimporting and other playlists nothing worked...

  • Newbie
  • Hey i have uploaded 5 songs after several attemps all appeared and now after adding them zo a playlist onl 2 of 5 appeared oon my iphone. i have used this feature earlier and it work i tried reinstal...
  • Jemi
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Other
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album exists on spotify but can't be played

So the album "regional at best" by twenty one pilots exists on spotify as is shown when you search for it on google but it can't be played. Is that just a problem that I have or is it a bug that spotify hasn't fixed or what? Anyone that knows what's ...

  • Newbie
  • So the album "regional at best" by twenty one pilots exists on spotify as is shown when you search for it on google but it can't be played. Is that just a problem that I have or is it a bug that spot...
  • Jemi
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify premium to shuffle play like the free version?

I recently upgraded to premium and I loved the shuffle play feature of the free version as I'd go to play and song and it would rotate through loads of artists that are similar as well as playing the artist I've selected. Now I go to the artists page...

  • Newbie
  • I recently upgraded to premium and I loved the shuffle play feature of the free version as I'd go to play and song and it would rotate through loads of artists that are similar as well as playing the...
  • Jemi
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes