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Please see below the most popular frequently asked questions.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11473 Views
  • 8 replies
  • 0 likes
  • Other
  • 11473 Views
  • 8 replies
  • 0 likes

Can’t grt included Spotify premium with vodaphone package

Hi there! Basically I’ve recently upgraded to a new vodaphone package that entitles me to free Spotify premium, I already pay for and use Spotify premium so this is ideal however when I try to redeem this it just says error when it opens the Spotify ...

  • Newbie
  • Hi there! Basically I’ve recently upgraded to a new vodaphone package that entitles me to free Spotify premium, I already pay for and use Spotify premium so this is ideal however when I try to redeem...
  • 214 Views
  • 0 replies
  • 0 likes
  • Music
  • 214 Views
  • 0 replies
  • 0 likes

Public playlists

I recently made two playlists public but whenever one of my friends try to search it up or search for my profile it doesn't come up. Any solutions?

  • Casual Listener
  • I recently made two playlists public but whenever one of my friends try to search it up or search for my profile it doesn't come up. Any solutions?
  • freshlytalented
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • Music
  • 203 Views
  • 2 replies
  • 0 likes

Spotify Windows / Chrome Web not playing next song after a song ends

This has been happening very frequently to me recently, once a song ends, it doesn't play the next song and I need to manually tell it to do so. Extremely frustrating. What is the solution?

  • Casual Listener
  • This has been happening very frequently to me recently, once a song ends, it doesn't play the next song and I need to manually tell it to do so.   Extremely frustrating. What is the solution?
  • Ako17
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Sharing a Track

I wanted to share a track on my playlist with someone else that isn't a Spotify subscriber. I want to do this via Messenger in Facebook. Do they have to subscribe first in order for me to enable this?

  • Music Fan
  • I wanted to share a track on my playlist with someone else that isn't a Spotify subscriber.  I want to do this via Messenger in Facebook.  Do they have to subscribe first in order for me to...
  • alisavagee
  • Newbie
  • 236 Views
  • 1 replies
  • 0 likes
  • Marantz
  • 236 Views
  • 1 replies
  • 0 likes

2018 and iPod still not supported

Hey guys. What is happening? It’s almost 2018 and Spotify still can’t do something for iPod users. I’m traveling a lot and 9 hours flight without music is complete **bleep**. And you can imagine if I’m listening that many hours from my phone, what wi...

  • Newbie
  • Hey guys. What is happening? It’s almost 2018 and Spotify still can’t do something for iPod users. I’m traveling a lot and 9 hours flight without music is complete **bleep**. And you can imagine if I...
  • 431 Views
  • 0 replies
  • 3 likes
  • 431 Views
  • 0 replies
  • 3 likes

Confusing

Make it less confusing. When it asks what month you want it to end, it is confusing. It should just let you enter the amount of months you set it for

  • Newbie
  • Make it less confusing. When it asks what month you want it to end, it is confusing. It should just let you enter the amount of months you set it for
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

College Ambassador Program

Hi there! Big fan of Spotify. Currently on the Student discount plan and I couldn't be happier. I have converted Apple Music subscribers to Spotify Student subscribers 5x plus. I've noticed you all don't have an ambassador program like other apps do ...

  • Newbie
  • Hi there!   Big fan of Spotify. Currently on the Student discount plan and I couldn't be happier. I have converted Apple Music subscribers to Spotify Student subscribers 5x plus. I've noticed ...
  • 1580 Views
  • 0 replies
  • 0 likes
  • 1580 Views
  • 0 replies
  • 0 likes

Amazon Echo playing new songs on Spotify.

Does anyone else have issues trying to tell Alexa to play songs that are new to Spotify? Does it take a certain time for them to register to her? Other than that it works pretty flawlessly! Any help would be greatly appreciated!!!

  • Newbie
  • Does anyone else have issues trying to tell Alexa to play songs that are new to Spotify? Does it take a certain time for them to register to her? Other than that it works pretty flawlessly! Any help ...
  • 191 Views
  • 0 replies
  • 0 likes
  • Other
  • 191 Views
  • 0 replies
  • 0 likes

Cant choose sonos devices on spotify

When I play music off spotify and go to connect to my sonos devices, I click on my 'livingroom' device but it doesn't transfer over to livingroom and the same thing happens when I click on 'diningroom' device. The only device I can choose to play mus...

  • Casual Listener
  • When I play music off spotify and go to connect to my sonos devices, I click on my 'livingroom' device but it doesn't transfer over to livingroom and the same thing happens when I click on 'diningroo...
  • user-removed
  • Not applicable
  • 370 Views
  • 2 replies
  • 0 likes
  • SONOS
  • 370 Views
  • 2 replies
  • 0 likes

Play charts via Alexa

I would like to play the German Top 50 charts or the global Top 50 charts. If I tell Alexa she won't understand me. What is the command for Alexa so she plays charts via Spotify?

  • Newbie
  • I would like to play the German Top 50 charts or the global Top 50 charts. If I tell Alexa she won't understand me. What is the command for Alexa so she plays charts via Spotify?
  • 555 Views
  • 0 replies
  • 0 likes
  • 555 Views
  • 0 replies
  • 0 likes

Spotify web player not playing music

I've recently noticed that the spotify web player has been logging me out of my account and make me retype my password. I didn't think it was a concern as it loaded me back to where I was. However the main concern and issue is that today all of a sud...

  • Newbie
  • I've recently noticed that the spotify web player has been logging me out of my account and make me retype my password. I didn't think it was a concern as it loaded me back to where I was.  &nb...
  • lockan
  • Regular
  • 1193 Views
  • 8 replies
  • 1 likes
  • 1193 Views
  • 8 replies
  • 1 likes

Solved!! Cannot login into amazon Firestick Spotify app (Facebook connected account)

Hi,i would like to use the Spotify App with the amazon Firestick. But there is no option to login with Facebook. Have anyone an idea how it works? I tried using my device username with my facebook password but it didnt work. And I cant set a password...

  • Newbie
  • Hi, i would like to use the Spotify App with the amazon Firestick. But there is no option to login with Facebook. Have anyone an idea how it works? I tried using my device username with my facebook ...
  • fionalai27
  • Casual Listener
  • 13656 Views
  • 5 replies
  • 10 likes
  • Other
  • 13656 Views
  • 5 replies
  • 10 likes

Can't save albums

Hello, I'm having an issue trying to save new albums to my Spotify account. I click the "save" button under an album, and the button is shown as being pressed, but nothing happens. I've heard of there being a 10,000 song limit, but I'm having a hard ...

  • Newbie
  • Hello, I'm having an issue trying to save new albums to my Spotify account. I click the "save" button under an album, and the button is shown as being pressed, but nothing happens. I've heard of ther...
  • 489 Views
  • 0 replies
  • 2 likes
  • Web Player
  • 489 Views
  • 0 replies
  • 2 likes

Solved!! Web Player won't play

I'm subscribed to premium but today the web player just stopped working. I've tried the things that I can do that are recommended here: different browsers, sign out everywhere and sign back in, make sure flash is working, etc. But nothing works. I'm ...

  • Music Fan
  • I'm subscribed to premium but today the web player just stopped working. I've tried the things that I can do that are recommended here: different browsers, sign out everywhere and sign back in, make ...
  • ecarl65
  • Music Fan
  • 881 Views
  • 6 replies
  • 0 likes
  • Web Player
    Windows
  • 881 Views
  • 6 replies
  • 0 likes

Spotify connect not connecting

I cant connect to my sonos system. I have always been able to. Now it's not working. Fix it please, the lack of general support and communication skills is frustrating.

  • Newbie
  • I cant connect to my sonos system. I have always been able to. Now it's not working. Fix it please, the lack of general support and communication skills is frustrating. 
  • srgvg
  • Casual Listener
  • 371 Views
  • 1 replies
  • 1 likes
  • Connect
    SONOS
  • 371 Views
  • 1 replies
  • 1 likes

Problems controling Sonos via Spotify-app / spotify-Linux (spotify connect)

Good morning,I run into mystique trouble when connecting Sonos and Spotify. And I'm absolutle unsure where the root cause is.The Sonos system contains several Play:1 and Play:3 and a Connect. It runs rockstable for years. One week ago we started with...

  • Newbie
  • Good morning, I run into mystique trouble when connecting Sonos and Spotify. And I'm absolutle unsure where the root cause is. The Sonos system contains several Play:1 and Play:3 and a Connect. It ...
  • srgvg
  • Casual Listener
  • 462 Views
  • 5 replies
  • 1 likes
  • SONOS
  • 462 Views
  • 5 replies
  • 1 likes

Profanity Filter

Just signed up and never have used Spotify before. Got an Invoke and figured I'd try it out. Now my young daughter is asking to play songs and the un-edited version plays, or an alternate song by the artist plays - full of profanity. I'd like to have...

  • Newbie
  • Just signed up and never have used Spotify before.  Got an Invoke and figured I'd try it out.  Now my young daughter is asking to play songs and the un-edited version plays, or an alternate...
  • 394 Views
  • 0 replies
  • 5 likes
  • 394 Views
  • 0 replies
  • 5 likes