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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61628 Views

7 replies

4 likes

  • 61628 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

tonykaaye

Casual Listener

38597 Views

216 replies

19 likes

Other
  • 38597 Views
  • 216 replies
  • 19 likes

PS4 App

PlanPremiumCountryColombia DevicePlaystation 4 My Question or IssueWhen I play a song of a playlist and connect to my Ps4 the next song is always the first of the playlist, later select another one and the next is the first of the playlist again. I w...

Newbie

Plan Premium Country Colombia  Device Playstation 4   My Question or Issue When I play a song of a playlist and connect to my Ps4 the next song is always the first of the playlist, ...

Nico

Community Legend

558 Views

1 replies

0 likes

Connect
Other
PlayStation
  • 558 Views
  • 1 replies
  • 0 likes

Unknown device connected, music playing sporadically

PlanPremiumCountryUnited StatesDeviceMoto Supra e5Operating SystemAndroid My Question or IssueHello! I'm having the world's weirdest issue that I've never experienced before while using Spotify. This morning, my phone informed me that there was a dev...

Casual Listener

Plan Premium Country United States Device Moto Supra e5 Operating System Android   My Question or Issue Hello! I'm having the world's weirdest issue that I've never experienced before ...

serenatea

Casual Listener

769 Views

2 replies

0 likes

Music
Other
  • 769 Views
  • 2 replies
  • 0 likes

Automatical resume on Echo

PlanPremiumCountry DeviceEchoOperating System My Question or Issue Hi since a few month I have the problem that Spotify automatically resumes the last Playbook (for my kids) on Echo within an undefined random time.I already stopped all notifications ...

Newbie

  Plan Premium Country   Device Echo Operating System   My Question or Issue   Hi since a few month I have the problem that Spotify automatically resumes the last Playb...

345 Views

0 replies

0 likes

Other
  • 345 Views
  • 0 replies
  • 0 likes

Solved!! Marantz M-CR610 asking for Spotify Premium Account but I do have one

PlanPremiumCountry UKDeviceMarantz M-CR610Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am a new Family Premium Spotify User. I have a Marantz M-CR610 which has Spotify. I want to send music to it from the Spotify App...

Casual Listener

Plan Premium Country  UK Device Marantz M-CR610 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am a new Family Premium Spotify User...

ratomago

Casual Listener

1897 Views

1 replies

0 likes

Marantz
  • 1897 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Philips Tv Saphi

Hello, I can't find spotify for my smart TV (Philips 43pus6703). Its not android, rather Saphi. Only deezer is available there (wanted to post that as idea but it isn't possible) is spotify working on a version for Spahi?

Newbie

Hello, I can't find spotify for my smart TV (Philips 43pus6703). Its not android, rather Saphi. Only deezer is available there 😣 (wanted to post that as idea but it isn't possible) is spotify workin...

Jemi

Spotify Legend

16844 Views

1 replies

2 likes

Philips
  • 16844 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium account profiles on one Alexa

PlanFree/PremiumCountry uk DeviceAmazon Alexa Andriod and iOS phonesOperating System My Question or Issue Hi all my family consists of both iPhone and android users so we are setting up a Premium family account - that way we all get our own playlists...

Newbie

Plan Free/Premium Country uk   Device Amazon Alexa  Andriod and iOS phones Operating System     My Question or Issue  Hi all   my family consists of both iPh...

Jemi

Spotify Legend

768 Views

1 replies

0 likes

Other
  • 768 Views
  • 1 replies
  • 0 likes

Spotify player not working in Facebook

Hi, I have spotify premium and am using it on my desktop. I can't seem to get any spotify links to embed as players within Facebook - I'm trying to share some new releases but whenever I link to them on Facebook (whichever link I try) it creates a li...

Casual Listener

  Hi,    I have spotify premium and am using it on my desktop.    I can't seem to get any spotify links to embed as players within Facebook - I'm trying to share some ne...

556 Views

0 replies

1 likes

Music
  • 556 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't add song to someone else's playlist, using Web Player

I'm a Premium user, in the UK, using Web Player on Chrome for Windows 10. There's a playlist a friend has shared with me, which I can contribute songs to using the iOS app. But on Web Player, I can't add songs to it - when I pick a song and choose 'A...

Newbie

I'm a Premium user, in the UK, using Web Player on Chrome for Windows 10.   There's a playlist a friend has shared with me, which I can contribute songs to using the iOS app. But on Web Player...

Vasil

Moderator

1101 Views

2 replies

1 likes

Other
  • 1101 Views
  • 2 replies
  • 1 likes

Solved!! Music Under Incorrect Artist

My Question or IssueTo anyone who sees this -- how do you report a song under the incorrect artist? For my case, there is a song called Seconds by RM, a French artist, that is listed under RM, a Korean artist, who coincidently has the same stage name...

Casual Listener

 My Question or Issue To anyone who sees this -- how do you report a song under the incorrect artist? For my case, there is a song called Seconds by RM, a French artist, that is listed under RM...

Rae347

Casual Listener

699 Views

2 replies

0 likes

Music
  • 699 Views
  • 2 replies
  • 0 likes

Null is connected

PlanPremiumCountrySweden DeviceSamsung Galaxy Watch 46mm and Samsung Galaxy S9 My Question or IssueWhen my watch is connected to the phone i have a notification from Spotify that says "Null is connected". It works fine otherwise, but this notificatio...

Newbie

Plan Premium Country Sweden   Device Samsung Galaxy Watch 46mm and Samsung Galaxy S9     My Question or Issue When my watch is connected to the phone i have a notification fr...

RDA1074

Newbie

3705 Views

1 replies

0 likes

Samsung
  • 3705 Views
  • 1 replies
  • 0 likes

PS4 Shuffle Problem

PlanFreeCountry United KingdomDevicePS4 My Question or Issue When listening to music through my PS4, whenever I click shuffle on my PC (it has no speakers, hence the PS4 usage) it displays the details for a random song (album art, song title, artist,...

Newbie

Plan Free Country  United Kingdom Device PS4     My Question or Issue  When listening to music through my PS4, whenever I click shuffle on my PC (it has no speakers, henc...

thamernegash

Newbie

1777 Views

2 replies

2 likes

  • 1777 Views
  • 2 replies
  • 2 likes

Web Player doesn't work. It only works when turn on VPN.

I had the same issue with the desktop app but managed to fix it by luck. The problem is whenever i click play, no matter if it's a song or album, it doesn't play. No artwork pop up in the left corner, the playback status just freezes at 0:00. I only ...

Visitor

I had the same issue with the desktop app but managed to fix it by luck. The problem is whenever i click play, no matter if it's a song or album, it doesn't play. No artwork pop up in the left corner...

user-removed

Not applicable

939 Views

3 replies

1 likes

Other
  • 939 Views
  • 3 replies
  • 1 likes

Xbox One Update Compression

DeviceXbox One X My Question or Issue Spotify updated on my xbox one x today (Nov 15, 2018 ) and now all of the music seems even more compressed than it was before. Any way of fixing this for xbox one x?

Newbie

   Device Xbox One X     My Question or Issue  Spotify updated on my xbox one x today (Nov 15, 2018 ) and now all of the music seems even more compressed than it was be...

782 Views

0 replies

1 likes

Music
Other
  • 782 Views
  • 0 replies
  • 1 likes

What is "msPlayed" field in streaming data?

Hi, I used the "download your data" option and the data are very interesting,though I would like to know what is the exact meaning of "msPlayed" field in streaming data. Anyone? Thanks in advance.

Newbie

Hi,   I used the "download your data" option and the data are very interesting, though I would like to know what is the exact meaning of "msPlayed" field in streaming data.  Anyone? Than...

Nanobena

Newbie

4420 Views

4 replies

4 likes

Other
  • 4420 Views
  • 4 replies
  • 4 likes

Wondering if I’ll lose premium

Hi, I live in Newfoundland Canada but I’m going to the mainland now in a few days and I could be visiting Quebec, I was just wondering if I use Spotify (I have the student discount) in Quebec where it’s the student plan, will Spotify remove my premiu...

Newbie

Hi, I live in Newfoundland Canada but I’m going to the mainland now in a few days and I could be visiting Quebec, I was just wondering if I use Spotify (I have the student discount) in Quebec where i...

Agustin6

Composer

559 Views

2 replies

0 likes

Music
Other
  • 559 Views
  • 2 replies
  • 0 likes

Library on shuffle playing songs not in library

Whether I am accessing Spotify on via Windows or Android, I usually just put my Library on shuffle. In the past few weeks, it keeps playing songs from the "A Star is Born" soundtrack. These songs are not in my library. Why do they keep playing them? ...

Newbie

  Whether I am accessing Spotify on via Windows or Android, I usually just put my Library on shuffle.  In the past few weeks, it keeps playing songs from the "A Star is Born" soundtrack.&n...

396 Views

0 replies

1 likes

Other
  • 396 Views
  • 0 replies
  • 1 likes

Can't play music with Echo through the mobile app.

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8+ and Amazon Echo 2nd genOperating SystemAndroid Version 8.0.0 Samsung Experience Version 9.0 My Question or IssueHey, yesterday using my mobile app to connect to my echo worked. However today I am tryin...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy S8+ and Amazon Echo 2nd gen Operating System Android Version 8.0.0 Samsung Experience Version 9.0   My Question or Issue H...

468 Views

0 replies

0 likes

Music
Samsung
  • 468 Views
  • 0 replies
  • 0 likes

[Web Player][Running] web player stuck on ad

Have tried everything in every thread on these boards. Work computer so can't download the ap -- solutions needed for web player only please.

Newbie

Have tried everything in every thread on these boards. Work computer so can't download the ap -- solutions needed for web player only please.

521 Views

0 replies

0 likes

Running
Web Player
  • 521 Views
  • 0 replies
  • 0 likes

Chrome Web Player Not Playing Music

PlanFreeCountryUSA DeviceGoogle ChromeOperating SystemWindows 10My Question or Issue This morning I was listening to some songs when all of the sudden I could no longer play songs on my web player. I try to spam click the play button of a song on a p...

Newbie

Plan Free Country USA  Device Google Chrome Operating System Windows 10 My Question or Issue   This morning I was listening to some songs when all of the sudden I could no longer ...

707 Views

0 replies

2 likes

Other
  • 707 Views
  • 0 replies
  • 2 likes

Sonos devices not playing spotify when using alexa voice control

PlanPremium (Family Account)Country]United Kingdom DeviceSonos Beam, 2 x Sonos One My Question or Issue I have some SONOS devices (in particular SONOS Beam, One and Sub). I have linked them to alexa using the sonos skill and can use alexa on the sono...

Casual Listener

Plan Premium (Family Account) Country] United Kingdom   Device Sonos Beam, 2 x Sonos One   My Question or Issue   I have some SONOS devices (in particular SONOS Beam, One and...

01daell

Casual Listener

1461 Views

1 replies

1 likes

  • 1461 Views
  • 1 replies
  • 1 likes