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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7060 Views
  • 49 replies
  • 6 likes
  • Other
  • 7060 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19106 Views
  • 9 replies
  • 2 likes
  • Other
  • 19106 Views
  • 9 replies
  • 2 likes

Solved!! Is Spotify ignoring me?

Lately I've been sending in contact forms to Spotify for help on ceratin issues but they stopped responding. I'm wondering if their busy or ignoring me. Is anyone else having this issue?

  • Gig Goer
  • Lately I've been sending in contact forms to Spotify for help on ceratin issues but they stopped responding. I'm wondering if their busy or ignoring me. Is anyone else having this issue?
  • JoshuaBennett
  • Gig Goer
  • 2808 Views
  • 6 replies
  • 0 likes
  • Other
  • 2808 Views
  • 6 replies
  • 0 likes

[Spotify Connect] WHY Mobile Update (Free ) Doesn't Support selecting tracks in Albums w/ Connect?

I have noticed that when you have a free account, and connect your phone to spotify web player that you can no longer do the following:You can not select individual tracks in albums when using Spotify Connect to web playerYou can not turn on or off s...

  • Composer
  • I have noticed that when you have a free account, and connect your phone to spotify web player that you can no longer do the following: You can not select individual tracks in albums when using Spo...
  • ParentalControl
  • Composer
  • 697 Views
  • 1 replies
  • 0 likes
  • PlayStation
    ps3
  • 697 Views
  • 1 replies
  • 0 likes

Music Note Next To Songs (Web Player)

Hello, 2 days ago I noticed that there was a white music note next to all of my songs on my playlist. I don't really like it because it makes it harder for me to find certain songs (I have over 199 songs). Is there a way to get rid of the music note?

  • Newbie
  • Hello, 2 days ago I noticed that there was a white music note next to all of my songs on my playlist. I don't really like it because it makes it harder for me to find certain songs (I have over 199 s...
  • OnBoard
  • Regular
  • 2261 Views
  • 2 replies
  • 3 likes
  • music
    Other
  • 2261 Views
  • 2 replies
  • 3 likes

Solved!! How do I make Google home play a spotify playlist

How for the love of whatever you all hold holy get Google home to play one of my playlists??? I say "ok google play my music playlist on spotify" to which I normally get "playing a radio station based on your music playlist" which is not what I want,...

  • Casual Listener
  • How for the love of whatever you all hold holy get Google home to play one of my playlists??? I say "ok google play my music playlist on spotify" to which I normally get "playing a radio station base...
  • patlavine
  • Newbie
  • 150512 Views
  • 9 replies
  • 4 likes
  • 150512 Views
  • 9 replies
  • 4 likes

Spotify music not supported on this device

Hi, I have just bought an Amazon fire 7with Alex a and a echo dot. I have made a premium account on spotif y and linked the account with Alex a (also selected as default). However, when I ask allexa to play a song on spotif y is says the message in t...

  • Newbie
  • Hi,   I have just bought an Amazon fire 7with Alex a and a echo dot. I have made a premium account on spotif y and linked the account with Alex a (also selected as default). However, when I as...
  • 1007 Views
  • 0 replies
  • 0 likes
  • 1007 Views
  • 0 replies
  • 0 likes

Neither My Release Radar Nor My Discover Weekly Have Updated This Week (Again)

Release Radar did not update on Friday and Discover Weekly did not update today. This last happened at the beginning of April. I have logged out and back in and unfollowed and refollowed the playlists, but nothing is making them update. Is there any ...

  • Regular
  • Release Radar did not update on Friday and Discover Weekly did not update today.  This last happened at the beginning of April.    I have logged out and back in and unfollo...
  • knarfz
  • Regular
  • 664 Views
  • 3 replies
  • 0 likes
  • Other
  • 664 Views
  • 3 replies
  • 0 likes

Problems with hearing music?!

Why can't i listen to RM's Mixtape? I live in Nicaragua by the way.. I'm a premium user, i don't know what to do!? I'm really stressed and i really want to hear his music T_T Help!!

  • Newbie
  • Why can't i listen to RM's Mixtape? I live in Nicaragua by the way.. I'm a premium user, i don't know what to do!? I'm really stressed and i really want to hear his music T_T Help!!
  • Sebasty
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 402 Views
  • 1 replies
  • 0 likes

Spotify WebPlayer not working on Firefox Quantum

Widevine is installed and enabled on Addons manager as Spotify documentation shows. But spotify still redirecting me to a page with a link to the support page. It is not working.SO: Opensuse Leap last versionFirefox Version: 60.0 (64-bit)

  • Newbie
  • Widevine is installed and enabled on Addons manager as Spotify documentation shows. But spotify still redirecting me to a page with a link to the support page. It is not working. SO: Opensuse Leap...
  • glazdzero
  • Casual Listener
  • 947 Views
  • 3 replies
  • 1 likes
  • Other
  • 947 Views
  • 3 replies
  • 1 likes

Google Home: Stop after song

When I want one song to listen to, I say something like "Hey Google, play Clint Eastwood by Gorillaz". It plays this song but afterwards it plays some other songs randomly. I want it to end after this one song.

  • Casual Listener
  • When I want one song to listen to, I say something like "Hey Google, play Clint Eastwood by Gorillaz". It plays this song but afterwards it plays some other songs randomly. I want it to end after thi...
  • 427 Views
  • 0 replies
  • 0 likes
  • Other
  • 427 Views
  • 0 replies
  • 0 likes

Google Home: "Wrong" song

If I say, for example, "Hey Google, play Clint Eastwood by Gorillaz", it doesn't play the actual song but some remix. It doesn't have more "thumb ups", so I don't have any clue why it wouldn't play the original song.

  • Casual Listener
  • If I say, for example, "Hey Google, play Clint Eastwood by Gorillaz", it doesn't play the actual song but some remix. It doesn't have more "thumb ups", so I don't have any clue why it wouldn't play t...
  • 393 Views
  • 0 replies
  • 2 likes
  • Other
  • 393 Views
  • 0 replies
  • 2 likes

Superuser Contribution Stream count not updating

I'm using Spotify for artists and my stream count dropped by a significant amount along with it no longer saying 'live' on the app. I have no stream data over the past couple days either.

  • Newbie
  • I'm using Spotify for artists and my stream count dropped by a significant amount along with it no longer saying 'live' on the app. I have no stream data over the past couple days either.
  • Melody
  • Spotify
  • 938 Views
  • 1 replies
  • 0 likes
  • Other
  • 938 Views
  • 1 replies
  • 0 likes

Web Player does not play anything in Firefox - Content Security Policy Violated

When I attempt to listen to music with Spotify Web player today (Monday May 14th 2018 - it worked on Friday May 11th) in my Firefox (59.0.2, 64-bit, the standard one on openSUSE Tumbleweed x86_64), clicking any play button does not do anything. There...

  • Casual Listener
  • When I attempt to listen to music with Spotify Web player today (Monday May 14th 2018 - it worked on Friday May 11th) in my Firefox (59.0.2, 64-bit, the standard one on openSUSE Tumbleweed x86_64), c...
  • jamborm
  • Casual Listener
  • 1164 Views
  • 2 replies
  • 0 likes
  • 1164 Views
  • 2 replies
  • 0 likes

Songs not downloading

Im having an issue where when i try to download a playlist it asks me to go to settings and turn on cellular, even after i did that it did not download. Any way to fix this?

  • Casual Listener
  • Im having an issue where when i try to download a playlist it asks me to go to settings and turn on cellular, even after i did that it did not download. Any way to fix this?
  • regulartea
  • Casual Listener
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

How to select multiple songs?

How do you add multiple songs to a playlist at once? I've seen some other threads talking about this but they all say to hold down the ctrl key and that isn't working for me. Is there another way to select multiple songs?

  • Regular
  • How do you add multiple songs to a playlist at once? I've seen some other threads talking about this but they all say to hold down the ctrl key and that isn't working for me. Is there another way to ...
  • 772 Views
  • 0 replies
  • 3 likes
  • Other
  • 772 Views
  • 0 replies
  • 3 likes

I read an article about making a Spotify button. Can you put it on your Facebook page?

I read an article on Spotify about making a Spotify button. I would like to know if I can put it on my Facebook page and if so, how would I do it? I tried to get an answer on Facebook and got none.

  • Newbie
  • I read an article on Spotify about making a Spotify button. I would like to know if I can put it on my Facebook page and if so, how would I do it? I tried to get an answer on Facebook and got none.&n...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

How to set streaming quality through Sonos?

I use Sonos for listening to music and just signed up for Spotify Premium. When I listen to Spotify music through Sonos it is using nearly all of my [pathetic] 2Mbps DSL connection. Is there a setting for the streaming quality of Spotify+Sonos? I wan...

  • Newbie
  • I use Sonos for listening to music and just signed up for Spotify Premium. When I listen to Spotify music through Sonos it is using nearly all of my [pathetic] 2Mbps DSL connection. Is there a settin...
  • 959 Views
  • 0 replies
  • 0 likes
  • 959 Views
  • 0 replies
  • 0 likes

lost playlist

After changing my password, i restore my playlists. One is already lost. What can i do to get it back?

  • Newbie
  • After changing my password, i restore my playlists. One is already lost. What can i do to get it back?
  • Diershok
  • Newbie
  • 299 Views
  • 1 replies
  • 1 likes
  • 299 Views
  • 1 replies
  • 1 likes

Solved!! All songs from library deleted

Hey so no idea if this is the right place... I mostly use the web player. I was listening to music when it suddenly stopped mid-song, reloading didn't help so I wanted to check my library which had trouble loading (pink please reloade banner appeared...

  • Casual Listener
  • Hey so no idea if this is the right place...  I mostly use the web player. I was listening to music when it suddenly stopped mid-song, reloading didn't help so I wanted to check my library whic...
  • BrainWav
  • Casual Listener
  • 1234 Views
  • 4 replies
  • 1 likes
  • 1234 Views
  • 4 replies
  • 1 likes

Ps4 Can't save new songs and library vanished

I Can't save new songs and whenever i try it just doesn't, whenever i try to go to my library it gives an error try again message before saying its empty, im absolutely sure im on the right account as i only have 1 and i only use it on my ps4 please ...

  • Casual Listener
  • I Can't save new songs and whenever i try it just doesn't, whenever i try to go to my library it gives an error try again message before saying its empty, im absolutely sure im on the right account a...
  • Crocadillo3
  • Casual Listener
  • 598 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 598 Views
  • 1 replies
  • 0 likes