Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10837 Views
  • 72 replies
  • 9 likes
  • Other
  • 10837 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20200 Views
  • 9 replies
  • 2 likes
  • Other
  • 20200 Views
  • 9 replies
  • 2 likes

Solved!! How do I make Google home play a spotify playlist

How for the love of whatever you all hold holy get Google home to play one of my playlists??? I say "ok google play my music playlist on spotify" to which I normally get "playing a radio station based on your music playlist" which is not what I want,...

  • Casual Listener
  • How for the love of whatever you all hold holy get Google home to play one of my playlists??? I say "ok google play my music playlist on spotify" to which I normally get "playing a radio station base...
  • patlavine
  • Newbie
  • 151902 Views
  • 9 replies
  • 4 likes
  • 151902 Views
  • 9 replies
  • 4 likes

Spotify music not supported on this device

Hi, I have just bought an Amazon fire 7with Alex a and a echo dot. I have made a premium account on spotif y and linked the account with Alex a (also selected as default). However, when I ask allexa to play a song on spotif y is says the message in t...

  • Newbie
  • Hi,   I have just bought an Amazon fire 7with Alex a and a echo dot. I have made a premium account on spotif y and linked the account with Alex a (also selected as default). However, when I as...
  • 1023 Views
  • 0 replies
  • 0 likes
  • 1023 Views
  • 0 replies
  • 0 likes

Neither My Release Radar Nor My Discover Weekly Have Updated This Week (Again)

Release Radar did not update on Friday and Discover Weekly did not update today. This last happened at the beginning of April. I have logged out and back in and unfollowed and refollowed the playlists, but nothing is making them update. Is there any ...

  • Regular
  • Release Radar did not update on Friday and Discover Weekly did not update today.  This last happened at the beginning of April.    I have logged out and back in and unfollo...
  • knarfz
  • Regular
  • 723 Views
  • 3 replies
  • 0 likes
  • Other
  • 723 Views
  • 3 replies
  • 0 likes

Problems with hearing music?!

Why can't i listen to RM's Mixtape? I live in Nicaragua by the way.. I'm a premium user, i don't know what to do!? I'm really stressed and i really want to hear his music T_T Help!!

  • Newbie
  • Why can't i listen to RM's Mixtape? I live in Nicaragua by the way.. I'm a premium user, i don't know what to do!? I'm really stressed and i really want to hear his music T_T Help!!
  • Sebasty
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 426 Views
  • 1 replies
  • 0 likes

Spotify WebPlayer not working on Firefox Quantum

Widevine is installed and enabled on Addons manager as Spotify documentation shows. But spotify still redirecting me to a page with a link to the support page. It is not working.SO: Opensuse Leap last versionFirefox Version: 60.0 (64-bit)

  • Newbie
  • Widevine is installed and enabled on Addons manager as Spotify documentation shows. But spotify still redirecting me to a page with a link to the support page. It is not working. SO: Opensuse Leap...
  • glazdzero
  • Casual Listener
  • 975 Views
  • 3 replies
  • 1 likes
  • Other
  • 975 Views
  • 3 replies
  • 1 likes

Google Home: Stop after song

When I want one song to listen to, I say something like "Hey Google, play Clint Eastwood by Gorillaz". It plays this song but afterwards it plays some other songs randomly. I want it to end after this one song.

  • Casual Listener
  • When I want one song to listen to, I say something like "Hey Google, play Clint Eastwood by Gorillaz". It plays this song but afterwards it plays some other songs randomly. I want it to end after thi...
  • 464 Views
  • 0 replies
  • 0 likes
  • Other
  • 464 Views
  • 0 replies
  • 0 likes

Google Home: "Wrong" song

If I say, for example, "Hey Google, play Clint Eastwood by Gorillaz", it doesn't play the actual song but some remix. It doesn't have more "thumb ups", so I don't have any clue why it wouldn't play the original song.

  • Casual Listener
  • If I say, for example, "Hey Google, play Clint Eastwood by Gorillaz", it doesn't play the actual song but some remix. It doesn't have more "thumb ups", so I don't have any clue why it wouldn't play t...
  • 409 Views
  • 0 replies
  • 2 likes
  • Other
  • 409 Views
  • 0 replies
  • 2 likes

Superuser Contribution Stream count not updating

I'm using Spotify for artists and my stream count dropped by a significant amount along with it no longer saying 'live' on the app. I have no stream data over the past couple days either.

  • Newbie
  • I'm using Spotify for artists and my stream count dropped by a significant amount along with it no longer saying 'live' on the app. I have no stream data over the past couple days either.
  • Melody
  • Spotify
  • 968 Views
  • 1 replies
  • 0 likes
  • Other
  • 968 Views
  • 1 replies
  • 0 likes

Web Player does not play anything in Firefox - Content Security Policy Violated

When I attempt to listen to music with Spotify Web player today (Monday May 14th 2018 - it worked on Friday May 11th) in my Firefox (59.0.2, 64-bit, the standard one on openSUSE Tumbleweed x86_64), clicking any play button does not do anything. There...

  • Casual Listener
  • When I attempt to listen to music with Spotify Web player today (Monday May 14th 2018 - it worked on Friday May 11th) in my Firefox (59.0.2, 64-bit, the standard one on openSUSE Tumbleweed x86_64), c...
  • jamborm
  • Casual Listener
  • 1264 Views
  • 2 replies
  • 0 likes
  • 1264 Views
  • 2 replies
  • 0 likes

Songs not downloading

Im having an issue where when i try to download a playlist it asks me to go to settings and turn on cellular, even after i did that it did not download. Any way to fix this?

  • Casual Listener
  • Im having an issue where when i try to download a playlist it asks me to go to settings and turn on cellular, even after i did that it did not download. Any way to fix this?
  • regulartea
  • Casual Listener
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

How to select multiple songs?

How do you add multiple songs to a playlist at once? I've seen some other threads talking about this but they all say to hold down the ctrl key and that isn't working for me. Is there another way to select multiple songs?

  • Regular
  • How do you add multiple songs to a playlist at once? I've seen some other threads talking about this but they all say to hold down the ctrl key and that isn't working for me. Is there another way to ...
  • 811 Views
  • 0 replies
  • 3 likes
  • Other
  • 811 Views
  • 0 replies
  • 3 likes

I read an article about making a Spotify button. Can you put it on your Facebook page?

I read an article on Spotify about making a Spotify button. I would like to know if I can put it on my Facebook page and if so, how would I do it? I tried to get an answer on Facebook and got none.

  • Newbie
  • I read an article on Spotify about making a Spotify button. I would like to know if I can put it on my Facebook page and if so, how would I do it? I tried to get an answer on Facebook and got none.&n...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

How to set streaming quality through Sonos?

I use Sonos for listening to music and just signed up for Spotify Premium. When I listen to Spotify music through Sonos it is using nearly all of my [pathetic] 2Mbps DSL connection. Is there a setting for the streaming quality of Spotify+Sonos? I wan...

  • Newbie
  • I use Sonos for listening to music and just signed up for Spotify Premium. When I listen to Spotify music through Sonos it is using nearly all of my [pathetic] 2Mbps DSL connection. Is there a settin...
  • 987 Views
  • 0 replies
  • 0 likes
  • 987 Views
  • 0 replies
  • 0 likes

lost playlist

After changing my password, i restore my playlists. One is already lost. What can i do to get it back?

  • Newbie
  • After changing my password, i restore my playlists. One is already lost. What can i do to get it back?
  • Diershok
  • Newbie
  • 312 Views
  • 1 replies
  • 1 likes
  • 312 Views
  • 1 replies
  • 1 likes

Solved!! All songs from library deleted

Hey so no idea if this is the right place... I mostly use the web player. I was listening to music when it suddenly stopped mid-song, reloading didn't help so I wanted to check my library which had trouble loading (pink please reloade banner appeared...

  • Casual Listener
  • Hey so no idea if this is the right place...  I mostly use the web player. I was listening to music when it suddenly stopped mid-song, reloading didn't help so I wanted to check my library whic...
  • BrainWav
  • Casual Listener
  • 1277 Views
  • 4 replies
  • 1 likes
  • 1277 Views
  • 4 replies
  • 1 likes

Ps4 Can't save new songs and library vanished

I Can't save new songs and whenever i try it just doesn't, whenever i try to go to my library it gives an error try again message before saying its empty, im absolutely sure im on the right account as i only have 1 and i only use it on my ps4 please ...

  • Casual Listener
  • I Can't save new songs and whenever i try it just doesn't, whenever i try to go to my library it gives an error try again message before saying its empty, im absolutely sure im on the right account a...
  • Crocadillo3
  • Casual Listener
  • 623 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 623 Views
  • 1 replies
  • 0 likes

visibilité titres Playlist

Bonjour/Bonsoir sur ùon téléphone android je ne vois pas certains titre de ma playlist mais sur le web player je les vois tous. J'ai reinstaller l'application et jai supprimé les données mais ca ne marche toujours pas, d'ailleur sur l'icone de la pla...

  • Newbie
  • Bonjour/Bonsoir sur ùon téléphone android je ne vois pas certains titre de ma playlist mais sur le web player je les vois tous. J'ai reinstaller l'application et jai supprimé les données mais ca ne m...
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

last.fm scrobbling doesn't work (desktop)

I have tried everything; I re-installed spotify many times and tried to disconnect my last.fm account for a while before connecting it again. I even tried the lastfm spotify scrobbler.Still, when I listen songs on spotify they don't scrobble to my la...

  • Casual Listener
  • I have tried everything; I re-installed spotify many times and tried to disconnect my last.fm account for a while before connecting it again. I even tried the lastfm spotify scrobbler. Still, when I...
  • araxcx
  • Casual Listener
  • 1384 Views
  • 4 replies
  • 3 likes
  • 1384 Views
  • 4 replies
  • 3 likes

Solved!! 10%off via Ps4 / Family

I know you can get a 10% off discount with Ps plus memberships now.Is it also available for Family premium user?Or I can only choose the Premium plan?

  • Newbie
  • I know you can get a 10% off discount with Ps plus memberships now. Is it also available for Family premium user? Or I can only choose the Premium plan?
  • Nico
  • Community Legend
  • 2742 Views
  • 1 replies
  • 0 likes
  • 2742 Views
  • 1 replies
  • 0 likes