Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 716 Views
  • 5 replies
  • 2 likes
  • Other
  • 716 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17249 Views
  • 8 replies
  • 1 likes
  • Other
  • 17249 Views
  • 8 replies
  • 1 likes

Is it a song or some other piece?

I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in addition to songs on Spotify, would it be possible to ...

  • Newbie
  • I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in add...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Heart/crossed circle system

Hello, I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly. I don't understand what happens if I push heart except it's added to my list of songs. Is there anything else ...

  • Casual Listener
  • Hello,   I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly.   I don't understand what happens if I push...
  • 524 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 524 Views
  • 0 replies
  • 0 likes

[WEB Player] Show more than 200 musics

Hi, I'm using the widget play button (playlist), and my playlist have 307 music's, and in the web widget only show 200. How can I enable to show more than 200 songs, to show all musics in my playlist...

  • Newbie
  • Hi, I'm using the widget play button (playlist), and my playlist have 307 music's, and in the web widget only show 200. How can I enable to show more than 200 songs, to show all musics in my playlist...
  • phan_times
  • Community Legend
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Solved!! Some Songs Grayed out

Never used this service before, but I searched for a song from an ozzy osbourne cd that I can't seem to find. Its the Black Rain Tour Edition and the Song is I can't save you. However after signing up for the site and trying to play it, thats a big f...

  • Casual Listener
  • Never used this service before, but I searched for a song from an ozzy osbourne cd that I can't seem to find.  Its the Black Rain Tour Edition and the Song is I can't save you.  However aft...
  • JeffB4
  • Casual Listener
  • 2814 Views
  • 2 replies
  • 0 likes
  • 2814 Views
  • 2 replies
  • 0 likes

Solved!! MY FAVORITE SONG ISNT ON SPOTIFY!!!

Hi,I noticed on of Twenty One Pilot's songs, Kitchen Sink, isn't available on Spotify. I was really sad by this, it's apart of the album Regional at Best, but when I looked the album up, it wasn't there . So is there anyway I can request for it to be...

  • Visitor
  • Hi, I noticed on of Twenty One Pilot's songs, Kitchen Sink, isn't available on Spotify. I was really sad by this, it's apart of the album Regional at Best, but when I looked the album up, it wasn'...
  • ya-boi-expose
  • Casual Listener
  • 39397 Views
  • 14 replies
  • 1 likes
  • Other
  • 39397 Views
  • 14 replies
  • 1 likes

Getting an audiobook on a Spotify public playlist

I have a comedy audiobook on Spotifyhttps://open.spotify.com/album/1Z4PN3bdr1TyPKK3923pXF How can I get it submited/listed/noticed with this user? >https://open.spotify.com/user/audiobooksofficial Specifically this list:https://open.spotify.com/user/...

  • Casual Listener
  • I have a comedy audiobook on Spotify https://open.spotify.com/album/1Z4PN3bdr1TyPKK3923pXF   How can I get it submited/listed/noticed with this user? > https://open.spotify.com/user/...
  • Biks
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • Other
  • 551 Views
  • 2 replies
  • 0 likes

BMW connectedDrive crashes

Why does Spotify disappear from my BMW Connected Drive consol when it has played for a while? Car: BMW 5-series 2017Phone: Samsung S8 Any idea when it will be fixed?

  • Newbie
  • Why does Spotify disappear from my BMW Connected Drive consol when it has played for a while?  Car: BMW 5-series 2017 Phone: Samsung S8   Any idea when it will be fixed?
  • mehdikhelif
  • Newbie
  • 870 Views
  • 2 replies
  • 1 likes
  • Other
  • 870 Views
  • 2 replies
  • 1 likes

Andriod Auto Terrible Sound Quality

I just got an Android Auto-enabled head unit in my car. The sound is thin and lacking bass and depth. When I switch to simple bluetooth streaming, it sounds great. Is this a device issue, Android Auto implementation or what?

  • Casual Listener
  • I just got an Android Auto-enabled head unit in my car. The sound is thin and lacking bass and depth. When I switch to simple bluetooth streaming, it sounds great. Is this a device issue, Android Aut...
  • Siavash-TechDaD
  • Newbie
  • 2111 Views
  • 5 replies
  • 1 likes
  • Other
  • 2111 Views
  • 5 replies
  • 1 likes

Lost songs! :(

Hello, I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned...I've tried on playlist recovery but also has nothing to do ...

  • Newbie
  • Hello,  I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned... ...
  • user-removed
  • Not applicable
  • 385 Views
  • 1 replies
  • 0 likes
  • music
  • 385 Views
  • 1 replies
  • 0 likes

Volume Normalization Xbox One

Hello,I am having issues when listening to a playist on my Xbox One and playing a game at the same time. The volume is all over the place between tracks and I am constantly having to pause and adjust.It would be great if there was a volume normalizat...

  • Newbie
  • Hello, I am having issues when listening to a playist on my Xbox One and playing a game at the same time.   The volume is all over the place between tracks and I am constantly having to ...
  • lil_l0st
  • Casual Listener
  • 2304 Views
  • 1 replies
  • 1 likes
  • music
  • 2304 Views
  • 1 replies
  • 1 likes

Solved!! On Web Player, the songs are playing but the audio isn't. Anyone have any suggestions?

Hi all, the title basically explains itself. Any thoughts or ideas as to why, and what I can do to fix it?

  • Casual Listener
  • Hi all, the title basically explains itself. Any thoughts or ideas as to why, and what I can do to fix it?
  • gweather
  • Casual Listener
  • 725 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 725 Views
  • 2 replies
  • 0 likes

Feedback Culture

Hi Spotify, I was just listening to a new format of a german online marketing podcast ask OMR (https://open.spotify.com/episode/7qozMo2SWoh5DUSOUUV7R9?si=3_HeIfq1TXmGgK4g-Ec28Q check it out!). They put a link in the podcast description to share links...

  • Newbie
  • Hi Spotify,  I was just listening to a new format of a german online marketing podcast ask OMR (https://open.spotify.com/episode/7qozMo2SWoh5DUSOUUV7R9?si=3_HeIfq1TXmGgK4g-Ec28Q check it out!)....
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Artist pages for DJ Falco are shown as two separate artists.

Though they are supposed to be shown as one artist as I (DJ Falco) distributed my songs under two different genres: alternative and dance but when I distributed those to Spotify via Routenote, it shown as two different artists, which it is supposed t...

  • Casual Listener
  • Though they are supposed to be shown as one artist as I (DJ Falco) distributed my songs under two different genres: alternative and dance but when I distributed those to Spotify via Routenote, it sho...
  • 263 Views
  • 0 replies
  • 0 likes
  • Other
  • 263 Views
  • 0 replies
  • 0 likes

Alexa+Spotify only works on 1 of 2 echo dots

Hi.I have 2 dots on the same network and as far as I can tell configured identically and registered to the same Amazon account. I've gone through the linking process with Alexa numerous times. All appears to be successful. I'm testing each echo dot i...

  • Newbie
  • Hi. I have 2 dots on the same network and as far as I can tell configured identically and registered to the same Amazon account.     I've gone through the linking process with Alexa...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

can't delete songs from My Library (saved ones)

I have 17 songs in the "Songs" section of my library. I tried to delete them on the desktop, app, android and iphone/ipad but just don't disappear, there are song avalilable and unavailable (gray letters). Also i tried with "Supr" key, clicked the sa...

  • Casual Listener
  • I have 17 songs in the "Songs" section of my library. I tried to delete them on the desktop, app, android and iphone/ipad  but just don't disappear, there are song avalilable and unavailable (gr...
  • SwedishRon
  • Newbie
  • 608 Views
  • 3 replies
  • 2 likes
  • Other
  • 608 Views
  • 3 replies
  • 2 likes

Solved!! spotify on onkyo TX-NR609

I currently have an trial Premium subscription. I try to configure spotify on my onkyo TX-NR609 receiver. When i fill in my username(the number) and the password i created, i get the message that an error occured with login in. No specific error is g...

  • Regular
  • I currently have an trial Premium subscription.   I try to configure spotify on my onkyo TX-NR609 receiver. When i fill in my username(the number) and the password i created, i get the mes...
  • henk31
  • Newbie
  • 28293 Views
  • 20 replies
  • 2 likes
  • 28293 Views
  • 20 replies
  • 2 likes

Spotify playlist amazon echo

I have just purchased an amazon echo, and have set Spotify up as the default media player. I have asked Alexa to play a playlist, to which she understands, but the playlist always starts from the very bottom track. I have the playlist listed as recen...

  • Newbie
  • I have just purchased an amazon echo, and have set Spotify up as the default media player.    I have asked Alexa to play a playlist, to which she understands, but the playlist always star...
  • 586 Views
  • 0 replies
  • 1 likes
  • 586 Views
  • 0 replies
  • 1 likes

Playing through Chromecast

Hey!I've noticed that while I'm listening through Chromecast, my friends cannot see my activity (on the sidebar).It makes me wonder if Spotify is collecting information about my listening while I stream to Chromecast (discover weekly, daily mix etc.....

  • Regular
  • Hey! I've noticed that while I'm listening through Chromecast, my friends cannot see my activity (on the sidebar). It makes me wonder if Spotify is collecting information about my listening wh...
  • 410 Views
  • 0 replies
  • 0 likes
  • music
  • 410 Views
  • 0 replies
  • 0 likes

Spotify Connect crashes on Marantz

Hi, I have a Marantz SR6010 with Spotify connect. It has always worked without problems until recent firmware update of the Marantz SR6010. At first no problems, I play a song from my Nexus 6P (Android 8.1 beta) and the Marantz SR6010 plays it. After...

  • Regular
  • Hi,   I have a Marantz SR6010 with Spotify connect. It has always worked without problems until recent firmware update of the Marantz SR6010.    At first no problems, I play a song...
  • butterill
  • Regular
  • 7408 Views
  • 57 replies
  • 1 likes
  • 7408 Views
  • 57 replies
  • 1 likes

Solved!! Denon AVR-X3100W suddenly unable to connect to Spotify

Hi. Since yesterday my Spotify Connect does not work on the Denon. Any suggestions? Kind regards edbbsyddk

  • Casual Listener
  • Hi.   Since yesterday my Spotify Connect does not work on the Denon. Any suggestions?   Kind regards   edbbsyddk
  • Mahmoodnajafi
  • Newbie
  • 10265 Views
  • 40 replies
  • 0 likes
  • Connect
  • 10265 Views
  • 40 replies
  • 0 likes