Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1357 Views
  • 13 replies
  • 4 likes
  • Other
  • 1357 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17513 Views
  • 8 replies
  • 1 likes
  • Other
  • 17513 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution No sound through Heos and Spotify Connect

Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect. Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I would go through the process to play through the speaker, but ...

  • Music Fan
  • Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect.   Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I wo...
  • Crackerbird
  • Newbie
  • 30012 Views
  • 130 replies
  • 2 likes
  • Denon
  • 30012 Views
  • 130 replies
  • 2 likes

Old collaborative playlist, now as public not in profile

Hi, I had a playlist as collaborative, but i want so other people can see it, so... i turn it as Public.But it was like 2 days ago, and in my profile "public playlist" this one isnt listed! Any ideas? My profile is:https://open.spotify.com/user/salle...

  • Casual Listener
  • Hi,   I had a playlist as collaborative, but i want so other people can see it, so... i turn it as Public. But it was like 2 days ago, and in my profile "public playlist" this one isnt l...
  • sallen21
  • Casual Listener
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

open.spotify.com

Might want to fix your **bleep** webapp? thank you.

  • Regular
  • Might want to fix your **bleep** webapp? thank you.
  • Sebasty
  • Spotify Star
  • 3751 Views
  • 7 replies
  • 0 likes
  • 3751 Views
  • 7 replies
  • 0 likes

Spotify & Running Watches with Music options

i have a dedicated sports watch (tomtom adventurer) which I purchased that has dedicated bluetooth headphones to play music whilst I run...my sportswatch can fit 500 songs on it...the only option i have to get music on to my sportswatch is purchase i...

  • Newbie
  • i have a dedicated sports watch (tomtom adventurer) which I purchased that has dedicated bluetooth headphones to play music whilst I run...my sportswatch can fit 500 songs on it...the only option i h...
  • Whytey79
  • Newbie
  • 4250 Views
  • 3 replies
  • 5 likes
  • music
    Other
  • 4250 Views
  • 3 replies
  • 5 likes

[WP7] [BB] iTunes Playlist doesn't work on PS4

Hi! I have an issue with my Spotify on Ps4. I have imported my iTunes playlist on Spotify and all works fine on PC and iOS, but when I try to play it on PS4, nothing happen. The songs have not the album cover unlike the others playlist. I tried to ch...

  • Newbie
  • Hi! I have an issue with my Spotify on Ps4. I have imported my iTunes playlist on Spotify and all works fine on PC and iOS, but when I try to play it on PS4, nothing happen. The songs have not the al...
  • 819 Views
  • 0 replies
  • 0 likes
  • 819 Views
  • 0 replies
  • 0 likes

Solved!! link error with Amazon Echo

Just set up Amazon Echo and upgraded Spotify to Premium. All running well via Sonos.However, Amazon and Echo will not link and just says "an error ocurred while attempting to link Alexa with external provider"Any help happily accepted?Thanks

  • Casual Listener
  • Just set up Amazon Echo and upgraded Spotify to Premium.  All running well via Sonos. However, Amazon and Echo will not link and just says "an error ocurred while attempting to link Alexa with ...
  • darcydonal
  • Music Fan
  • 349484 Views
  • 48 replies
  • 9 likes
  • Other
  • 349484 Views
  • 48 replies
  • 9 likes

Webpage formatting issues.

Hi, I'm having trouble viewing the Spotify webpage. For quite some time it appears as the photo below. When I try to to to the web player it is a blank, white page, too. I'm using Chrome.

  • Casual Listener
  • Hi,    I'm having trouble viewing the Spotify webpage. For quite some time it appears as the photo below. When I try to to to the web player it is a blank, white page, too. I'm using Chro...
  • Luke
  • Spotify Star
  • 2587 Views
  • 5 replies
  • 0 likes
  • 2587 Views
  • 5 replies
  • 0 likes

spotify promotion

Hello Team This is souravkamboj How are you,i am a freelancer and I want to start a natural promotion gig through social media on fiverr so I need your guidelines for creating my gig on fiverr.Regards souravkamboj777

  • Casual Listener
  • Hello Team This is souravkamboj How are you,i am a freelancer and I want to start a natural promotion gig through social media on fiverr so I need your guidelines for creating my gig on fiverr. Rega...
  • milj
  • Casual Listener
  • 516 Views
  • 1 replies
  • 0 likes
  • music
  • 516 Views
  • 1 replies
  • 0 likes

Spotify Application ID on Gear Fit 2

Hi,I am trying to get a custom watch face running for my own pleasure and I am using a Tizen powered Samsung Gear Fit 2.I really want to make a Spotify logo on my watch face, so that I can tap to run the Spotify app on the watch.The problem I am havi...

  • Newbie
  • Hi, I am trying to get a custom watch face running for my own pleasure and I am using a Tizen powered Samsung Gear Fit 2. I really want to make a Spotify logo on my watch face, s...
  • JakeH2001
  • Newbie
  • 1180 Views
  • 2 replies
  • 0 likes
  • 1180 Views
  • 2 replies
  • 0 likes

Spotify dejo de funcionar para Windows Phone?

Hola buenas tardes! Hace ya algunas semanas que quiero utilizar la aplicación en mi dispositivo con windows phone como sistema operativo y no funciona. Quiero abrirlo y se cierra instantaneamente. Ya lo he desinstalado y vuelto a instalar y sigo obte...

  • Newbie
  • Hola buenas tardes! Hace ya algunas semanas que quiero utilizar la aplicación en mi dispositivo con windows phone como sistema operativo y no funciona. Quiero abrirlo y se cierra instantaneamente. Ya...
  • nurfurkenner
  • Newbie
  • 2658 Views
  • 1 replies
  • 0 likes
  • 2658 Views
  • 1 replies
  • 0 likes

Shirt doesn’t fit!

Spotify sent me an awesome shirt for using premium so much, I was stoaked when I opened it but...it’s way too small. I can’t find any contact info to see if they can send me the right size.anyone know what I can do?

  • Newbie
  • Spotify sent me an awesome shirt for using premium so much, I was stoaked when I opened it but...it’s way too small.  I can’t find any contact info to see if they can send me the right size. a...
  • Sebasty
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

Alexa APP Support Unavailable

I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student premium user and would love to figure out how to r...

  • Newbie
  • I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student...
  • DrewSmith
  • Newbie
  • 4577 Views
  • 2 replies
  • 4 likes
  • 4577 Views
  • 2 replies
  • 4 likes

Streams per country

Hey Just wondering if there's a way to check an artist's streams per country over the year? I'm looking to book people for a festival - just want to make sure I have some solid stats to back up our choices. I can only find weekly/daily top 200 charts...

  • Newbie
  • Hey   Just wondering if there's a way to check an artist's streams per country over the year?   I'm looking to book people for a festival - just want to make sure I have some solid stat...
  • 1396 Views
  • 0 replies
  • 0 likes
  • 1396 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enable player in your browser

i keep getting this error when using Chrome v. 51.0.2704.106 not sure why, but even after doing the "Protected Content fix" it is still unable to launch the web player. any thoughts?

  • Music Fan
  • i keep getting this error when using Chrome v. 51.0.2704.106   not sure why, but even after doing the "Protected Content fix" it is still unable to launch the web player.   any th...
  • user-removed
  • Not applicable
  • 17010 Views
  • 13 replies
  • 7 likes
  • Web Player
  • 17010 Views
  • 13 replies
  • 7 likes

Ps4 app not working?

Hi ! I recentlg was trying to listen to music on my ps4 again but when I try launch it it says "there is not enough free system storage to start the application" and that I need to free up 134.2 mb but I have about 100 gbs+ free on the hdd it's on an...

  • Newbie
  • Hi ! I recentlg was trying to listen to music on my ps4 again but when I try launch it it says "there is not enough free system storage to start the application" and that I need to free up 134.2 mb b...
  • phan_times
  • Community Legend
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Spotify on Amazon Echo Dot

I have had my Amazon Echo Dot for a little over a month now, and up until a couple of weeks ago, I had no problem playing Spotify through it from my iPhone app. Now, no sound will come out and my Spotify app goes haywire skipping through songs withou...

  • Newbie
  • I have had my Amazon Echo Dot for a little over a month now, and up until a couple of weeks ago, I had no problem playing Spotify through it from my iPhone app. Now, no sound will come out and my Spo...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Party Playlist UI Change

This evening I contacted support as I thought I'd encountered a bug - but it turned out to be a feature I'd never heard of before, Party Playlists, where the mix is customised so the start and end times are different!I only found out while on the sup...

  • Newbie
  • This evening I contacted support as I thought I'd encountered a bug - but it turned out to be a feature I'd never heard of before, Party Playlists, where the mix is customised so the start and end ti...
  • 704 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 704 Views
  • 0 replies
  • 0 likes

Where can I find settings menu in Spotify Webplayer

I've been looking for the settings menu in the Spotify Webplayer to adjust preferences like autoplay songs, quality etc. but can't find it (Windows 10 - Chrome). This is really frustrating; Spotify interface hasn't improved in the last few years (Web...

  • Casual Listener
  • I've been looking for the settings menu in the Spotify Webplayer to adjust preferences like autoplay songs, quality etc. but can't find it (Windows 10 - Chrome).   This is really frustrat...
  • andrew94
  • Newbie
  • 69382 Views
  • 7 replies
  • 66 likes
  • 69382 Views
  • 7 replies
  • 66 likes

Is it a song or some other piece?

I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in addition to songs on Spotify, would it be possible to ...

  • Newbie
  • I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in add...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Heart/crossed circle system

Hello, I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly. I don't understand what happens if I push heart except it's added to my list of songs. Is there anything else ...

  • Casual Listener
  • Hello,   I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly.   I don't understand what happens if I push...
  • 532 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 532 Views
  • 0 replies
  • 0 likes