Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • SophieandtheKids
  • Visitor
  • 1634 Views
  • 16 replies
  • 6 likes
  • Other
  • 1634 Views
  • 16 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17601 Views
  • 8 replies
  • 1 likes
  • Other
  • 17601 Views
  • 8 replies
  • 1 likes

[Chromecast] Random disconnection

I don't know if somebody else have this problem, but everytime I connect my phone to the Chromecast and start playing any Daily Mix, it randomly disconnects or doens't play the song at all, I've already tried rebooting both devices, clearing cache an...

  • Newbie
  • I don't know if somebody else have this problem, but everytime I connect my phone to the Chromecast and start playing any Daily Mix, it randomly disconnects or doens't play the song at all, I've alre...
  • 519 Views
  • 0 replies
  • 1 likes
  • Connect
  • 519 Views
  • 0 replies
  • 1 likes

Solved!! play button doesn't work in the Web Player

Please help!I've tried with different brwosers, cleared the cookies and even tried with another laptop bu the play button is grey and doesn't work!Thx in advance

  • Casual Listener
  • Please help! I've tried with different brwosers, cleared the cookies and even tried with another laptop bu the play button is grey and doesn't work! Thx in advance
  • TeilzeitSympath
  • Music Fan
  • 5526 Views
  • 4 replies
  • 0 likes
  • Other
  • 5526 Views
  • 4 replies
  • 0 likes

Time Capsule Playlist is messed up

Spotify automatically made a Time Capsule playlist for me, which is a pretty cool concept I'd love to see done right. However... as you can see from looking at the playlist even though they already had my birthday they just kind of picked songs at ra...

  • Newbie
  • Spotify automatically made a Time Capsule playlist for me, which is a pretty cool concept I'd love to see done right. However... as you can see from looking at the playlist even though they alre...
  • TeilzeitSympath
  • Music Fan
  • 3512 Views
  • 4 replies
  • 0 likes
  • 3512 Views
  • 4 replies
  • 0 likes

How to see my "followed" radio stations on desktop?

Hi, On mobile I can see my followed radio stations but on the desktop client there is not such section. I noticed that if I start such followed artist's radio and click currently playing tracks cover in the desktop app I am navigated to what seem to ...

  • Roadie
  • Hi,   On mobile I can see my followed radio stations but on the desktop client there is not such section. I noticed that if I start such followed artist's radio and click currently...
  • IEQI
  • Newbie
  • 1205 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1205 Views
  • 1 replies
  • 0 likes

Volume webplayer

I cant change the volume on the webplayer anymore. It changes back automatically efter a moment. Due to security reasons (at work) i cant use any other browser than explorer. I cant change the volume on the computer either since im on the phone a lot...

  • Newbie
  •    I cant change the volume on the webplayer anymore. It changes back automatically efter a moment. Due to security reasons (at work) i cant use any other browser than explorer. I cant chan...
  • Mgamer
  • Music Fan
  • 1599 Views
  • 1 replies
  • 0 likes
  • 1599 Views
  • 1 replies
  • 0 likes

Song from Discover Weekly Turned Gray

This morning I went to play one of my favorite songs from last week's Discover Weekly playlist, however it had turned gray and is no longer playable! I understand Spotify uses liscenses to provide its content however this artist is an independent pro...

  • Newbie
  • This morning I went to play one of my favorite songs from last week's Discover Weekly playlist, however it had turned gray and is no longer playable! I understand Spotify uses liscenses to provide it...
  • phan_times
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Chromecast Audio synchronisation

Hello guys, I'm having some problems with the chromecast audio since a month. I can start cast music but they are too much microcuts (1 per 30s). I check my android app update, the chromecast audio update, my wifi.I have not this problem a month ago.

  • Newbie
  • Hello guys, I'm having some problems with the chromecast audio since a month. I can start cast music but they are too much microcuts (1 per 30s). I check my android app update, the chromecast audio u...
  • 607 Views
  • 0 replies
  • 0 likes
  • 607 Views
  • 0 replies
  • 0 likes

Solved!! Itunes playlists won't play through to Sonos devices

Hi, I'm wondering if it's just me or if there is something else going on. I recently imported a number of iTunes playlists into Spotify. When I play those playlists I am unable to then play them through any of my Sonos devices and I'm not sure (1) wh...

  • Newbie
  • Hi,   I'm wondering if it's just me or if there is something else going on. I recently imported a number of iTunes playlists into Spotify. When I play those playlists I am unable to then play ...
  • phan_times
  • Community Legend
  • 1400 Views
  • 1 replies
  • 0 likes
  • 1400 Views
  • 1 replies
  • 0 likes

Song not available

This might be the wrong place for this question but the song "One Step At a Time" by Jordin Sparks was randomly removed and not available to play. I'm just curious why that is. It's a good song. All her other songs from the album are still there thou...

  • Newbie
  • This might be the wrong place for this question but the song "One Step At a Time" by Jordin Sparks was randomly removed and not available to play. I'm just curious why that is. It's a good song. All ...
  • Saracj
  • Newbie
  • 1346 Views
  • 1 replies
  • 1 likes
  • Other
  • 1346 Views
  • 1 replies
  • 1 likes

Accessing playlists from abroad

I used Spotify for many years and had some great (in my opinion) playlists. I now live in the UAE where I can't access Spotify - the desktop / mobile app won't let me log in at all. Is there any way for me to access my playlists via the webiste as th...

  • Newbie
  • I used Spotify for many years and had some great (in my opinion) playlists.  I now live in the UAE where I can't access Spotify - the desktop / mobile app won't let me log in at all.  &nbs...
  • Sebasty
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Volume changes without reason - Web Player

Hello everybody,since some days I have a problem with the web application.After some minutes playing my playlist, the volume control changes the volume for no reason. Sometimes it's get louder, sometimes quieter.I use the Microsoft Edge browser to op...

  • Casual Listener
  • Hello everybody, since some days I have a problem with the web application. After some minutes playing my playlist, the volume control changes the volume for no reason. Sometimes it's get louder, s...
  • Senchin1
  • Casual Listener
  • 14411 Views
  • 4 replies
  • 13 likes
  • Other
  • 14411 Views
  • 4 replies
  • 13 likes

Solved!!Superuser Contribution No sound through Heos and Spotify Connect

Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect. Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I would go through the process to play through the speaker, but ...

  • Music Fan
  • Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect.   Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I wo...
  • Crackerbird
  • Newbie
  • 30288 Views
  • 130 replies
  • 2 likes
  • Denon
  • 30288 Views
  • 130 replies
  • 2 likes

Old collaborative playlist, now as public not in profile

Hi, I had a playlist as collaborative, but i want so other people can see it, so... i turn it as Public.But it was like 2 days ago, and in my profile "public playlist" this one isnt listed! Any ideas? My profile is:https://open.spotify.com/user/salle...

  • Casual Listener
  • Hi,   I had a playlist as collaborative, but i want so other people can see it, so... i turn it as Public. But it was like 2 days ago, and in my profile "public playlist" this one isnt l...
  • sallen21
  • Casual Listener
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

open.spotify.com

Might want to fix your **bleep** webapp? thank you.

  • Regular
  • Might want to fix your **bleep** webapp? thank you.
  • Sebasty
  • Spotify Star
  • 3763 Views
  • 7 replies
  • 0 likes
  • 3763 Views
  • 7 replies
  • 0 likes

Spotify & Running Watches with Music options

i have a dedicated sports watch (tomtom adventurer) which I purchased that has dedicated bluetooth headphones to play music whilst I run...my sportswatch can fit 500 songs on it...the only option i have to get music on to my sportswatch is purchase i...

  • Newbie
  • i have a dedicated sports watch (tomtom adventurer) which I purchased that has dedicated bluetooth headphones to play music whilst I run...my sportswatch can fit 500 songs on it...the only option i h...
  • Whytey79
  • Newbie
  • 4262 Views
  • 3 replies
  • 5 likes
  • music
    Other
  • 4262 Views
  • 3 replies
  • 5 likes

[WP7] [BB] iTunes Playlist doesn't work on PS4

Hi! I have an issue with my Spotify on Ps4. I have imported my iTunes playlist on Spotify and all works fine on PC and iOS, but when I try to play it on PS4, nothing happen. The songs have not the album cover unlike the others playlist. I tried to ch...

  • Newbie
  • Hi! I have an issue with my Spotify on Ps4. I have imported my iTunes playlist on Spotify and all works fine on PC and iOS, but when I try to play it on PS4, nothing happen. The songs have not the al...
  • 823 Views
  • 0 replies
  • 0 likes
  • 823 Views
  • 0 replies
  • 0 likes

Solved!! link error with Amazon Echo

Just set up Amazon Echo and upgraded Spotify to Premium. All running well via Sonos.However, Amazon and Echo will not link and just says "an error ocurred while attempting to link Alexa with external provider"Any help happily accepted?Thanks

  • Casual Listener
  • Just set up Amazon Echo and upgraded Spotify to Premium.  All running well via Sonos. However, Amazon and Echo will not link and just says "an error ocurred while attempting to link Alexa with ...
  • darcydonal
  • Music Fan
  • 349724 Views
  • 48 replies
  • 9 likes
  • Other
  • 349724 Views
  • 48 replies
  • 9 likes

Webpage formatting issues.

Hi, I'm having trouble viewing the Spotify webpage. For quite some time it appears as the photo below. When I try to to to the web player it is a blank, white page, too. I'm using Chrome.

  • Casual Listener
  • Hi,    I'm having trouble viewing the Spotify webpage. For quite some time it appears as the photo below. When I try to to to the web player it is a blank, white page, too. I'm using Chro...
  • Luke
  • Spotify Star
  • 2605 Views
  • 5 replies
  • 0 likes
  • 2605 Views
  • 5 replies
  • 0 likes

spotify promotion

Hello Team This is souravkamboj How are you,i am a freelancer and I want to start a natural promotion gig through social media on fiverr so I need your guidelines for creating my gig on fiverr.Regards souravkamboj777

  • Casual Listener
  • Hello Team This is souravkamboj How are you,i am a freelancer and I want to start a natural promotion gig through social media on fiverr so I need your guidelines for creating my gig on fiverr. Rega...
  • milj
  • Casual Listener
  • 520 Views
  • 1 replies
  • 0 likes
  • music
  • 520 Views
  • 1 replies
  • 0 likes

Spotify Application ID on Gear Fit 2

Hi,I am trying to get a custom watch face running for my own pleasure and I am using a Tizen powered Samsung Gear Fit 2.I really want to make a Spotify logo on my watch face, so that I can tap to run the Spotify app on the watch.The problem I am havi...

  • Newbie
  • Hi, I am trying to get a custom watch face running for my own pleasure and I am using a Tizen powered Samsung Gear Fit 2. I really want to make a Spotify logo on my watch face, s...
  • JakeH2001
  • Newbie
  • 1184 Views
  • 2 replies
  • 0 likes
  • 1184 Views
  • 2 replies
  • 0 likes