Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 7924 Views
  • 56 replies
  • 7 likes
  • Other
  • 7924 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19317 Views
  • 9 replies
  • 2 likes
  • Other
  • 19317 Views
  • 9 replies
  • 2 likes

Repeat feature stays only until I forward to next song. Want it on until I stop it.

Why can't repeat feature stay on as long as I want it. I would like to play as many different songs without always having to put it on repeat. I'd like to jump between playlists or repeat every song in the same playlist without having to hit repeat e...

  • Visitor
  • Why can't repeat feature stay on as long as I want it. I would like to play as many different songs without always having to put it on repeat. I'd like to jump between playlists or repeat every song ...
  • Alfredo
  • Roadie
  • 884 Views
  • 5 replies
  • 0 likes
  • 884 Views
  • 5 replies
  • 0 likes

Solved!! Samsung no picture

I have a Samsung smarttv (from 2017) which I use to listen to Spotify all the time. However for the last 4 days there is no picture. If I log in from my phone and chose to play over the tv the music will come out of tgw tv but still with no picture, ...

  • Casual Listener
  • I have a Samsung smarttv (from 2017) which I use to listen to Spotify all the time. However for the last 4 days there is no picture. If I log in from my phone and chose to play over the tv the music ...
  • Andrecov
  • Newbie
  • 2997 Views
  • 2 replies
  • 0 likes
  • 2997 Views
  • 2 replies
  • 0 likes

A post about posting ideas...

I followed a link to POST an idea, got shunted to a blog that told me that I should SUBMIT an idea with a link that went to OTHER ideas with no option to CREATE or POST an idea. This tells me that the I.T. program writers are either on drugs, are aut...

  • Casual Listener
  • I followed a link to POST an idea, got shunted to a blog that told me that I should SUBMIT an idea with a link that went to OTHER ideas with no option to CREATE or POST an idea.  This tells me t...
  • 508 Views
  • 0 replies
  • 1 likes
  • Desktop
    Playlists
  • 508 Views
  • 0 replies
  • 1 likes

Solved!! Artist found on spotify but i cannot play their work?

So i resently looked through spotify for for some music like everyone else and i remembered this band NICO touches the walls and they made a song called Diver. I can find it on spotify through google but i cannot play the song it just skips it. It wa...

  • Newbie
  • So i resently looked through spotify for for some music like everyone else and i remembered this band NICO touches the walls and they made a song called Diver. I can find it on spotify through google...
  • phan_times
  • Community Legend
  • 9064 Views
  • 1 replies
  • 2 likes
  • music
  • 9064 Views
  • 1 replies
  • 2 likes

Samsung Smart TV App not working

I have a Samsung Smart TV UE49KS7000 with the spotify app pre-installed. For over a month I have been unable to access Spotify on my TV- when I select the app, I am greeted with a black screen only. The app is fully updated and I am unable to uninsta...

  • Casual Listener
  • I have a Samsung Smart TV UE49KS7000 with the spotify app pre-installed.  For over a month I have been unable to access Spotify on my TV- when I select the app, I am greeted with a black screen ...
  • michaeljdowney1
  • Newbie
  • 18058 Views
  • 9 replies
  • 2 likes
  • Samsung
  • 18058 Views
  • 9 replies
  • 2 likes

Volvo Sensus Daily Mixes

Hi, on my Volvo Sensus Player, I can't play Daily Mix or Radios. Do you plan to add them because is frustrating...

  • Newbie
  • Hi, on my Volvo Sensus Player, I can't play Daily Mix or Radios. Do you plan to add them because is frustrating...
  • 817 Views
  • 0 replies
  • 7 likes
  • Other
  • 817 Views
  • 0 replies
  • 7 likes

Playback issues on Echo Dot

This problem started today, when I wanted to listen to music. I asked Alexa to play my playlist and everything was fine. But after 30-40 seconds the playback started to freeze, and It got a latency. If I open my Spotify app I can see that the bar ove...

  • Newbie
  • This problem started today, when I wanted to listen to music. I asked Alexa to play my playlist and everything was fine. But after 30-40 seconds the playback started to freeze, and It got a latency. ...
  • user-removed
  • Not applicable
  • 9878 Views
  • 7 replies
  • 8 likes
  • 9878 Views
  • 7 replies
  • 8 likes

Play Station Music y Spotify

Como puedo desvincular mi cuenta de PSN con mi cuenta de Spotiy.

  • Newbie
  • Como puedo desvincular mi cuenta de PSN con mi cuenta de Spotiy.
  • Luke
  • Spotify Star
  • 1171 Views
  • 1 replies
  • 0 likes
  • 1171 Views
  • 1 replies
  • 0 likes

iPhone X and Land Rover Incontrol Apps

Spotify... Have you guy been made away that the screen mirroring of the Spotify App through Incontrol Apps on the Land Rovers / Range Rover (incontrol touch and incontrol touch pro) is off? The buttons do not line up with the touch mapping on the scr...

  • Casual Listener
  • Spotify...   Have you guy been made away that the screen mirroring of the Spotify App through Incontrol Apps on the Land Rovers / Range Rover (incontrol touch and incontrol touch pro) is off?&...
  • sppilihP
  • Newbie
  • 2017 Views
  • 3 replies
  • 3 likes
  • Connect
    Other
  • 2017 Views
  • 3 replies
  • 3 likes

Spotify playlist no longer available through BMW idrive following Spotify update

I've been using Spotify without any issues using the BMW Connected app through the idrive using a USB cable.However since updating to the latest Spotify version 7.5.0.1023 the abilty to scroll through my playlist through the BMW idrive no longer work...

  • Casual Listener
  • I've been using Spotify without any issues using the BMW Connected app through the idrive using a USB cable. However since updating to the latest Spotify version 7.5.0.1023 the abilty to scroll...
  • MONA10
  • Newbie
  • 1962 Views
  • 2 replies
  • 0 likes
  • 1962 Views
  • 2 replies
  • 0 likes

Playing radio station via Google Home *for Spotify Premium users*

According to Google Home's help documentation:If you are a Spotify Free user - you will always end up playing a station based on the song/artist/album you ask for.If you are a Spotify Premium user - you will always end up playing the exact song/artis...

  • Newbie
  • According to Google Home's help documentation: If you are a Spotify Free user - you will always end up playing a station based on the song/artist/album you ask for. If you are a Spotify ...
  • 647 Views
  • 0 replies
  • 0 likes
  • Other
  • 647 Views
  • 0 replies
  • 0 likes

VIZIO Smartcast only playing one song at a time

Hello! I have Spotify Premium if it matters. When casting songs to my new VIZIO smart TV with my phone or desktops I generally have no issues except that it will never play another song unless I select one. So, if I'm in a playlist, album, or even on...

  • Newbie
  • Hello! I have Spotify Premium if it matters.   When casting songs to my new VIZIO smart TV with my phone or desktops I generally have no issues except that it will never play another song unle...
  • shawn12345
  • Newbie
  • 3831 Views
  • 9 replies
  • 1 likes
  • music
    Other
  • 3831 Views
  • 9 replies
  • 1 likes

Solved!! Spotify Playlists to Roku

I spoke with Roku first to insure it was working correctly as I am not able to download my playlists onto my Roku for streaming to my TV. Roku is fine so they suggested it is a glitch with Spotify and to contact you about solving the problem. I have ...

  • Regular
  • I spoke with Roku first to insure it was working correctly as I am not able to download my playlists onto my Roku for streaming to my TV. Roku is fine so they suggested it is a glitch with Spotify an...
  • KINGtrevor
  • Regular
  • 77367 Views
  • 112 replies
  • 3 likes
  • Other
  • 77367 Views
  • 112 replies
  • 3 likes

Got7 not on spotify??

Sooo I just found this group called got7 and I like their music so I went to spotify to get their album or something but they weren't there. I found this public playlist and it had got7 songs on it like they used to be in spotify. Why aren't they in ...

  • Casual Listener
  • Sooo I just found this group called got7 and I like their music so I went to spotify to get their album or something but they weren't there. I found this public playlist and it had got7 songs on it l...
  • Tessïa
  • Newbie
  • 60142 Views
  • 44 replies
  • 33 likes
  • music
    Other
  • 60142 Views
  • 44 replies
  • 33 likes

Spotify boocamp for women podcasters

Hey. I was looking at your spotify post. Are women from Pakistan eligible to apply for the bootcamp? (Even if I can get to New York on my own account)

  • Newbie
  • Hey. I was looking at your spotify post. Are women from Pakistan eligible to apply for the bootcamp? (Even if I can get to New York on my own account)
  • 722 Views
  • 0 replies
  • 0 likes
  • 722 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't login with my Marantz M-CR610

I tryed everything! i can't login in my Marantz with my Spotify premium account!Anyone have the same problem?I have reset to factory configuration but nothing, with airplay and apple device everything works! And internet radio is ok! ( i tryed also a...

  • Newbie
  • I tryed everything! i can't login in my Marantz with my Spotify premium account! Anyone have the same problem? I have reset to factory configuration but nothing, with airplay and apple device every...
  • Grahamfff
  • Newbie
  • 1627 Views
  • 2 replies
  • 0 likes
  • Account
  • 1627 Views
  • 2 replies
  • 0 likes

What smartphone to get for best Spotify voice control?

First time coming here, I still use a super old basic slide phone that looks like it's straight from the 90s and have been thinking about finally upgrading to a smartphone. One of the biggest reasons being to listen to Spotify in my car while driving...

  • Casual Listener
  • First time coming here, I still use a super old basic slide phone that looks like it's straight from the 90s and have been thinking about finally upgrading to a smartphone. One of the biggest reasons...
  • Bethany_Dawn
  • Community Legend
  • 1658 Views
  • 1 replies
  • 0 likes
  • 1658 Views
  • 1 replies
  • 0 likes

Exclude a specific Spotify Connect device from my statistics

My kids often listen to radio plays and children's music on their own Spotify Connect device. Can I exclude their listening from being tracked in order that their listening doesn't influence my mixtapes and my mix of the week? I don't have a family a...

  • Newbie
  • My kids often listen to radio plays and children's music on their own Spotify Connect device. Can I exclude their listening from being tracked in order that their listening doesn't influence my mixta...
  • Bethany_Dawn
  • Community Legend
  • 652 Views
  • 1 replies
  • 1 likes
  • 652 Views
  • 1 replies
  • 1 likes

Radio function missing

I used to listen to Spotify's Song or Artist Radio all the time until, one day, that option disappeared. There is no longer a general radio button, nor can I tap the three vertical dots by a song, album, or artist and go to Song, Album, or Artist Rad...

  • Newbie
  • I used to listen to Spotify's Song or Artist Radio all the time until, one day, that option disappeared. 😞 There is no longer a general radio button, nor can I tap the three vertical dots by a song,...
  • 925 Views
  • 0 replies
  • 1 likes
  • 925 Views
  • 0 replies
  • 1 likes

Nike+ run club music not playing

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.

  • Newbie
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. 
  • leontheman
  • Casual Listener
  • 4125 Views
  • 2 replies
  • 5 likes
  • 4125 Views
  • 2 replies
  • 5 likes