Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11369 Views
  • 8 replies
  • 0 likes
  • Other
  • 11369 Views
  • 8 replies
  • 0 likes

Some songs only play in android app....

very confusing. since 2 or 3 days, i cannot start a song from the "our top recommendations for you" list, the desktop app does nothing. the webplayer: nothing. but if i click inside the android app: it works without any problems and the desktop app, ...

  • Regular
  • very confusing. since 2 or 3 days, i cannot start a song from the "our top recommendations for you" list, the desktop app does nothing. the webplayer: nothing. but if i click inside the android app: ...
  • michabbb
  • Regular
  • 220 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 220 Views
  • 2 replies
  • 0 likes

Saving all songs at one time from a playlist

I found the switch to turn the "Available Offline" on. I then have to click on the little download or + button beside each song to be able to listen to them offline. Is there a way to download the whole playlist instead of manually clicking the arrow...

  • Newbie
  • I found the switch to turn the "Available Offline" on.  I then have to click on the little download or + button beside each song to be able to listen to them offline.  Is there a way to dow...
  • jgehn17
  • Newbie
  • 5109 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 5109 Views
  • 2 replies
  • 0 likes

Mogul Podcast

I'm unable to listen to Gimlet's "Mogul" podcast even though I have a premium account. I'm dying to hear it. What's up? J

  • Newbie
  • I'm unable to listen to Gimlet's "Mogul" podcast even though I have a premium account. I'm dying to hear it. What's up?   J
  • Mensa
  • Newbie
  • 327 Views
  • 1 replies
  • 0 likes
  • Other
  • 327 Views
  • 1 replies
  • 0 likes

SMART TV - SPOTIFY BREACH

- FOR EVERYONE WHO HAS SPENT THE PAST FEW MONTHS TRYING TO FIX THE BROKEN STANDALONE APPLICATION ON SMART TV'S!!!! - I just received this email from Spotify "Customer Support" as a finalization to 4 months of trying to troubleshoot the "forever loadi...

  • Regular
  • - FOR EVERYONE WHO HAS SPENT THE PAST FEW MONTHS TRYING TO FIX THE BROKEN STANDALONE APPLICATION ON SMART TV'S!!!! -   I just received this email from Spotify "Customer Support" as a finaliza...
  • 300 Views
  • 0 replies
  • 1 likes
  • Philips
    Samsung
    Sony
  • 300 Views
  • 0 replies
  • 1 likes

Solved!! Incorrect Song Title

Dear Spotify, I think the title of this song (https://open.spotify.com/track/4nSbCo9jzXK3kinvyz8LYa) is "Land of Gods" instead of "Lukisan Pagi". And the artist name should be "Tohpati featuring Shakila", not "Tohpati" alone. Cmiiw, thanks.Source: (L...

  • Casual Listener
  • Dear Spotify, I think the title of this song (https://open.spotify.com/track/4nSbCo9jzXK3kinvyz8LYa) is "Land of Gods" instead of "Lukisan Pagi". And the artist name should be "Tohpati feat...
  • farizaulian
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • Music
  • 375 Views
  • 2 replies
  • 0 likes

Layout and options on Chomebook

Just was wondering why the Acer Chromebook version is so scaled back in comparison to how it looks on the desktop version. Your menus are totally different and when I search for Playlists my results are limited, whereas I found what I was looking for...

  • Newbie
  • Just was wondering why the Acer Chromebook version is so scaled back in comparison to how it looks on the desktop version. Your menus are totally different and when I search for Playlists my results ...
  • 148 Views
  • 0 replies
  • 0 likes
  • chromecast
  • 148 Views
  • 0 replies
  • 0 likes

Solved!! I got question about music when they delete it from your music?

When saved your music and some day they be remove and stuff can you put it on playlist of your own so it will not get removed? I want to keep the music i saved i dont want it get deleted please answer my question Thank you,Christopher Moyes

  • Regular
  • When saved your music and some day they be remove and stuff can you put it on playlist of your own so it will not get removed? I want to keep the music i saved i dont want it get deleted please answe...
  • ruipgv
  • Music Fan
  • 358 Views
  • 3 replies
  • 0 likes
  • Music
  • 358 Views
  • 3 replies
  • 0 likes

Roku Playlists Please!

I used to listen to roku playlists outside on our patio but without it i can no longer do this please bring them back

  • Newbie
  • I used to listen to roku playlists outside  on our patio but without it i can no longer do  this please bring them back
  • 103 Views
  • 0 replies
  • 1 likes
  • Other
  • 103 Views
  • 0 replies
  • 1 likes

Web Player Finds New Ways to Fail

Spotify is amazing but the Web Player is not. It stops working every day. Sometimes clearing the cache works, sometimes it doesn't. Sometimes it starts working again and sometimes it stays broken for days at a time. I am using a standard Windows set ...

  • Newbie
  • Spotify is amazing but the Web Player is not. It stops working every day. Sometimes clearing the cache works, sometimes it doesn't. Sometimes it starts working again and sometimes it stays ...
  • 136 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 136 Views
  • 0 replies
  • 0 likes

Samsung TV doesn't load my playlists

Hello friends, I have about 20 playlists stored in my account, unfortunately, the Samsung on my Samsung is not loaded correctly. The same problem I have synonymous to my AV receiver. THX

  • Newbie
  • Hello friends, I have about 20 playlists stored in my account, unfortunately, the Samsung on my Samsung is not loaded correctly. The same problem I have synonymous to my AV receiver.   THX
  • 383 Views
  • 0 replies
  • 0 likes
  • Onkyo
    Samsung
  • 383 Views
  • 0 replies
  • 0 likes

Imported Music to PS4

Yeah, so, I'm a music lover AND a gamer. I was wondering if we could listen to our imported music (from Windows desktop spotify) into our Playstation4 Spotify app the same way we listen to imported music using premium android/ios. To anyone who can h...

  • Newbie
  • Yeah, so, I'm a music lover AND a gamer. I was wondering if we could listen to our imported music (from Windows desktop spotify) into our Playstation4 Spotify app the same way we listen to imported m...
  • 161 Views
  • 0 replies
  • 0 likes
  • PS4
    Sony
  • 161 Views
  • 0 replies
  • 0 likes

Brazilian Social security reform

It has come to my knowledge that Spotify is advertising a propaganda of the project that aims to promote a social security reform in Brazil. I find it highly inappropriate, giving the vulnerability brazilian population is going through regarding its ...

  • Newbie
  • It has come to my knowledge that Spotify is advertising a propaganda of the project that aims to promote a social security reform in Brazil. I find it highly inappropriate, giving the vulnerability b...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

[Web player] Daily mix list hate track doesn't work

Hi,I noticed that this function doesn't work anymore Hate a track? Tap the icon while it plays so it won’t crop up in your mix again. You’ll also get the option to remove all songs by that artist from your mixes. Simply nothing happens when i tap it ...

  • Casual Listener
  • Hi, I noticed that this function doesn't work anymore    Hate a track? Tap the  icon while it plays so it won’t crop up in your mix again. You’ll also get the option to remove a...
  • 146 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 146 Views
  • 0 replies
  • 0 likes

Superuser Contribution WP7 PlayLists stuck on "loading" on smart TV

Hi there,I try to play any playlist (playlists wich I'm suscribed, not the ones I made) on Smart TV and always are "loading" and its impossible to play them. I have two Smart TV (LG and Samsung) and I have the same problem.I tried to log out and log ...

  • Casual Listener
  • Hi there, I try to play any playlist (playlists wich I'm suscribed, not the ones I made) on Smart TV and always are "loading" and its impossible to play them. I have two Smart TV (LG and Samsung) ...
  • ebwe
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • Music
  • 291 Views
  • 1 replies
  • 0 likes

deletion of playlists created by spotify

hey i have a question that's been bothering me for quite some time: there has been a playlist called "hip-hop chillout" (created by spotify itself). i subscribed to it and even streamed it offline, but it seems to have been deleted - i can't find it ...

  • Visitor
  • hey i have a question that's been bothering me for quite some time: there has been a playlist called "hip-hop chillout" (created by spotify itself). i subscribed to it and even streamed it offline, b...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

music stops playing when using bluetooth device on samsung galaxy

Hello I recently puchased a Galaxy S7. When i am listening to Spotfy on a bluetooth deive the music stops playing when the home screen locks. I have tried to uninstall and reinstall the app and looked into shutting down any other audio app open in my...

  • Newbie
  • Hello   I recently puchased a Galaxy S7. When i am listening to Spotfy on a bluetooth deive the music stops playing when the home screen locks. I have tried to uninstall and reinstall the app ...
  • alexis-rodrigue
  • Regular
  • 587 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 587 Views
  • 2 replies
  • 1 likes

import playlist or media library from itunes

When I click on file, import playlist from itunes on my desktop premium spotify software, there happens.... absolutely nothing... . Why? I don't even get a dialog box or anything, or an error message... . And please let me choose my post tags myself,...

  • Casual Listener
  • When I click on file, import playlist from itunes on my desktop premium spotify software, there happens.... absolutely nothing... . Why? I don't even get a dialog box or anything, or an error message...
  • 144 Views
  • 0 replies
  • 0 likes
  • Other
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! How do i know who is following my playlist?

My playlist has been getting quiet the attention lately and I was wondering how I would be able to see who is following my playlist?Thanks in advanceAdamshttps://open.spotify.com/user/12142849195/playlist/4auKvz40rReBVJ3l6fCXVv

  • Regular
  • My playlist has been getting quiet the attention lately and I was wondering how I would be able to see who is following my playlist? Thanks in advance Adams https://open.spotify.com/user/121428491...
  • MattSuda
  • Spotify Star
  • 60533 Views
  • 3 replies
  • 1 likes
  • Alternative
    IDM
  • 60533 Views
  • 3 replies
  • 1 likes

What's happening with the Spotify / Uber partnership?

This was going to roll out over the 'next few weeks' globally a couple years ago, what's happening now?Personally I'd love to be able to play music through the Uber.Thanks.

  • Newbie
  • This was going to roll out over the 'next few weeks' globally a couple years ago, what's happening now? Personally I'd love to be able to play music through the Uber. Thanks.
  • MattSuda
  • Spotify Star
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes