Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Jswaz
  • Visitor
  • 15071 Views
  • 96 replies
  • 10 likes
  • Other
  • 15071 Views
  • 96 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20869 Views
  • 9 replies
  • 2 likes
  • Other
  • 20869 Views
  • 9 replies
  • 2 likes

Solved!! Playlist name change didn't go through

Ive changed a playlist name and you can see the new name but if you search for the playlist from another user you cant find the playlist by the new name however you can still search on the old playlist name but then you will find the playlist but the...

  • Regular
  • Ive changed a playlist name and you can see the new name but if you search for the playlist from another user you cant find the playlist by the new name however you can still search on the old playli...
  • shaqn
  • Regular
  • 1197 Views
  • 2 replies
  • 0 likes
  • Other
  • 1197 Views
  • 2 replies
  • 0 likes

Solved!! SONOS - Spotify Playlists not sorted by folder

Has anyone else had this problem? About two months ago I opened up my Sonos interface (Desktop, iOS, Android, same results accross all devices) and my myriad of Spotify playlists which had been meticulously sorted into sub-folders by genre/mood/etc a...

  • Visitor
  • Has anyone else had this problem?   About two months ago I opened up my Sonos interface (Desktop, iOS, Android, same results accross all devices) and my myriad of Spotify playlists which had b...
  • ian_henry
  • Casual Listener
  • 2775 Views
  • 7 replies
  • 2 likes
  • 2775 Views
  • 7 replies
  • 2 likes

Shuffle broken when connecting to speakers?

So I have 3 speakers in my house, two WiFi enabled and one Bluetooth. Whenever I use these speakers the shuffle on my playlists messes up. It will only play songs which are by artists beginning with the same letter (or up to 3 away) as the one curren...

  • Casual Listener
  • So I have 3 speakers in my house, two WiFi enabled and one Bluetooth. Whenever I use these speakers the shuffle on my playlists messes up. It will only play songs which are by artists beginning with ...
  • 608 Views
  • 0 replies
  • 0 likes
  • 608 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 Compatibility issues

After being offered 3 months for $10 I've decided to give Spotify a second chance. So here goes. Mobile app works awesome, not having any issues with it. Everything seems to work just fine. The web player is getting there, but it's still in testing s...

  • Roadie
  • After being offered 3 months for $10 I've decided to give Spotify a second chance. So here goes.   Mobile app works awesome, not having any issues with it. Everything seems to work just fine. ...
  • rubyIlling
  • Newbie
  • 3866 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 3866 Views
  • 4 replies
  • 0 likes

Superuser Contribution help me please!

le mie uscite discografiche sono associate ad un altro profilo e non alla mia pagina artista... come posso fare ad associare i miei brani alla mia pagina ??

  • Newbie
  • le mie uscite discografiche sono associate ad un altro profilo e non alla mia pagina artista... come posso fare ad associare i miei brani alla mia pagina ??
  • Melody
  • Spotify
  • 417 Views
  • 1 replies
  • 0 likes
  • music
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong artist in the upcoming event!

Hi! I have put artists correct on Songkick and the problem is when syncing with Spotify. There is a band I put on Songkick called In Silence but on Spotify it synced with another band called In The Silence which is wrong.This is the Event I'm talking...

  • Casual Listener
  • Hi!  I have put artists correct on Songkick and the problem is when syncing with Spotify. There is a band I put on Songkick called In Silence but on Spotify it synced with...
  • Melody
  • Spotify
  • 855 Views
  • 1 replies
  • 0 likes
  • Other
  • 855 Views
  • 1 replies
  • 0 likes

Solved!! Signature with Follow button cut off at the bottom

Hi guys, Would it be possible to fix the signature HTML/CSS when the Follow button is used?It seems to be embedded in a div with max-height:48px but the actual height of the Follow iframe is 56px, which makes the bottom of the iframe cut off. Thanks ...

  • Composer
  • Hi guys,   Would it be possible to fix the signature HTML/CSS when the Follow button is used? It seems to be embedded in a div with max-height:48px but the actual height of the Follow iframe ...
  • CzechFencer
  • Composer
  • 883 Views
  • 3 replies
  • 0 likes
  • 883 Views
  • 3 replies
  • 0 likes

Having issues connecting Spotify to PS4

I've been trying to hours to figure out why I can't connect my Spotify to my PS4. I've erased all PSN access from my Spotify account multiple times(every time I try to connect them, the access comes back). My PSN shows no Spotify account created. I'v...

  • Visitor
  • I've been trying to hours to figure out why I can't connect my Spotify to my PS4. I've erased all PSN access from my Spotify account multiple times(every time I try to connect them, the access comes ...
  • Mini_Bom_Bon
  • Newbie
  • 55147 Views
  • 5 replies
  • 10 likes
  • 55147 Views
  • 5 replies
  • 10 likes

Spotify switches songs randomly

Hello! My spotify has been acting really strange lately, randomly switching songs even from other playlists that are not even open!! Specifically, it always switches songs to an artist called "drill beats" which has some really creepy songs. It also ...

  • Visitor
  • Hello!   My spotify has been acting really strange lately, randomly switching songs even from other playlists that are not even open!!   Specifically, it always switches songs to a...
  • Alfredo
  • Roadie
  • 6374 Views
  • 3 replies
  • 2 likes
  • 6374 Views
  • 3 replies
  • 2 likes

Kaspersky No!

I'm shocked! Stop Advertising Kaspersky. We don't want them. They steal our secrets and vital information. Thank you.http://www.dailymail.co.uk/news/article-4867426/Best-Buy-drops-Kaspersky-products-amid-Russia-concerns.html

  • Newbie
  • I'm shocked! Stop Advertising Kaspersky. We don't want them. They steal our secrets and vital information. Thank you. http://www.dailymail.co.uk/news/article-4867426/Best-Buy-drops-Kaspersky-product...
  • Mmtorz
  • Newbie
  • 1753 Views
  • 7 replies
  • 3 likes
  • 1753 Views
  • 7 replies
  • 3 likes

New Playstation

Spoiler (Highlight to read)Hello! I bought a new ps4 about a year ago and i have not been able to log in to my spotify on the new ps4. It says that it cannot link the account. How can i fix this? Or do you have a solution? I really want this fixed, p...

  • Newbie
  • Hello! I bought a new ps4 about a year ago and i have not been able to log in to my spotify on the new ps4. It says that it cannot link the account. How can i fix this? Or do you have a solution? I r...
  • stratosnn
  • Composer
  • 448 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 448 Views
  • 1 replies
  • 0 likes

Can't connect to Chromcast (once again)

Hi, I am sure this is again a problem that will be gone tomorrow, but why are there always issues with Spotify connectiong to Chromecast. I use Android 7 with Chormecast Audio Devices Frirmware 1.29.106147I also uninstalled Spotify and donwloaded onc...

  • Visitor
  • Hi,   I am sure this is again a problem that will be gone tomorrow, but why are there always issues with Spotify connectiong to Chromecast.   I use Android 7 with Chormecast Audio Devic...
  • jimbo69
  • Newbie
  • 1630 Views
  • 11 replies
  • 10 likes
  • Connect
  • 1630 Views
  • 11 replies
  • 10 likes

I can use chromecast to play songs but I cannot play the specific playlist

I can use chromecast to play songs but I cannot play the specific playlist.It will say " your song cannot play becuase yor account is using by other deivce" However, when I play the other songs, it can chromecast it. only that playlist will have the ...

  • Newbie
  • I can use chromecast to play songs but I cannot play the specific playlist. It will say " your song cannot play becuase yor account is using by other deivce"  However, when I play the other so...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Google home won't play when controlled from the Spotify App

My Google home won't play music when controlled by the app on my phone. Never had this problem before. Happening on Android and iphone. Speaker says another device is play Spotify but no other device is .

  • Newbie
  • My Google home won't play music when controlled by the app on my phone. Never had this problem before. Happening on Android and iphone. Speaker says another device is play Spotify but no other device...
  • 497 Views
  • 0 replies
  • 0 likes
  • 497 Views
  • 0 replies
  • 0 likes

Solved!! Discover Weekly missing on Israeli account

Hi, Spotify came to Israel about three weeks ago and immediately I changed my account's country to Israel from US (I used to log in via VPN).Ever since I "moved" to Israel, I can no longer find my "Discover Weekly" playlist. I do see the Release Rada...

  • Regular
  • Hi, Spotify came to Israel about three weeks ago and immediately I changed my account's country to Israel from US (I used to log in via VPN). Ever since I "moved" to Israel, I can no longer fin...
  • Sebasty
  • Community Legend
  • 892 Views
  • 3 replies
  • 0 likes
  • Other
  • 892 Views
  • 3 replies
  • 0 likes

Accidentally deleted a song off my music

I deleted a song off my music from PlayStation because they layout is so annoying and instead of pausing the song I deleted it from my music. I was wondering if I could add it back but without it saying that I added it today and instead reverting bac...

  • Casual Listener
  • I deleted a song off my music from PlayStation because they layout is so annoying and instead of pausing the song I deleted it from my music. I was wondering if I could add it back but without it say...
  • JohnnyRainOD
  • Casual Listener
  • 1208 Views
  • 2 replies
  • 0 likes
  • 1208 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect stopped working with Pioneer XW-SMA1's

As of today Jan. 31 2018, Spotify Connect on Windows desktop and Android apps stopped working with two Pioneer XW-SMA1's. They show up as available devices, but the apps don't connect to them. A couple of Sonos devices and a Rocki work fine. Windows ...

  • Gig Goer
  • As of today Jan. 31 2018, Spotify Connect on Windows desktop and Android apps stopped working with two Pioneer XW-SMA1's. They show up as available devices, but the apps don't connect to them.&n...
  • pitone84
  • Casual Listener
  • 18308 Views
  • 14 replies
  • 0 likes
  • Connect
  • 18308 Views
  • 14 replies
  • 0 likes

Solved!! Embedding Spotify Playlist to Wordpress

I'm trying to embed a playlist to my sidebar on Wordpress. Whenever I use the embed code from the playlist, it shows up but says "Oops...we didn't find any music here." The website is brand new, so there's no content, but I do need the playlist to be...

Screen Shot 2016-12-11 at 4.53.48 PM.png
  • Regular
  • I'm trying to embed a playlist to my sidebar on Wordpress. Whenever I use the embed code from the playlist, it shows up but says "Oops...we didn't find any music here." The website is brand new, so t...
  • liamsprout
  • Newbie
  • 42093 Views
  • 25 replies
  • 1 likes
  • Web Player
  • 42093 Views
  • 25 replies
  • 1 likes

Solved!! Export a playlist as a text file

I am an instructor for Spinning classes at the YMCA or indoor Cycling class and create very specific playlists with timings. I also have the need to add notes and comments for my reference during the class and would like a way export the playlist in ...

  • Regular
  • I am an instructor for Spinning classes at the YMCA or indoor Cycling class and create very specific playlists with timings. I also have the need to add notes and comments for my reference during the...
  • daveag
  • Newbie
  • 306496 Views
  • 11 replies
  • 10 likes
  • .csv
    .txt
    Export
    printable
  • 306496 Views
  • 11 replies
  • 10 likes

Playlist max at 24hours?

I've just got a message saying "you've filled this playlist to the max..." when adding to a playlist of mine. It's coming in at just under 24hrs of music long.It was my understanding that the max playlist number was something around 10,000 songs, can...

  • Casual Listener
  • I've just got a message saying "you've filled this playlist to the max..." when adding to a playlist of mine. It's coming in at just under 24hrs of music long. It was my understanding that the max...
  • 903 Views
  • 0 replies
  • 0 likes
  • Other
  • 903 Views
  • 0 replies
  • 0 likes