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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6821 Views
  • 48 replies
  • 6 likes
  • Other
  • 6821 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19039 Views
  • 9 replies
  • 2 likes
  • Other
  • 19039 Views
  • 9 replies
  • 2 likes

Changing my song's preview?

Hi, I was wondering if as an artist I can change the preview shown on the shared song link, it currently plays the verse and pre-chorus but I really want it to be the pre-chorus chorus parts. Is there a way to change this? Thanks!

  • Newbie
  • Hi, I was wondering if as an artist I can change the preview shown on the shared song link, it currently plays the verse and pre-chorus but I really want it to be the pre-chorus chorus parts. Is ther...
  • 2508 Views
  • 0 replies
  • 20 likes
  • 2508 Views
  • 0 replies
  • 20 likes

Cannot login to PS4

Help! I have changed my password several times, and I still cannot log on. Has anyone faced this problem before? Thanks!

  • Newbie
  • Help! I have changed my password several times, and I still cannot log on. Has anyone faced this problem before? Thanks!
  • melachupa2018
  • Newbie
  • 544 Views
  • 2 replies
  • 0 likes
  • Other
  • 544 Views
  • 2 replies
  • 0 likes

PS4 App

Hi, I'm having some trouble with the Spotify app on PS4. I'm able to stream music fine from my mobile device to the PS4 by selecting the devices available option. However when I open the app on PlayStation I'm told that there is an "error connecting ...

  • Newbie
  • Hi,   I'm having some trouble with the Spotify app on PS4.    I'm able to stream music fine from my mobile device to the PS4 by selecting the devices available option.  ...
  • marikelowa
  • Casual Listener
  • 543 Views
  • 1 replies
  • 1 likes
  • PlayStation
  • 543 Views
  • 1 replies
  • 1 likes

Spotify doesn't work on Sonos in the UAE

The service doesnt seem to work for Spotify users in the UAE. Im wondering if anybody in other countries outside of the US also face this issue. Sonos seems to be able to play Soundcloud and Apple music but not Spotify.Are there plans to fix this iss...

  • Visitor
  • The service doesnt seem to work for Spotify users in the UAE. Im wondering if anybody in other countries outside of the US also face this issue. Sonos seems to be able to play Soundcloud and App...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Superuser Contribution There is a device connected (Roberts iStream 2) to my Spotify that doesn´t exist.

My Spotify is connected to this Roberts iStream sound system, but I don´t have it and I don´t know anyone who has it. How can I find how it was connected and how can I delete it? Thanks!

  • Newbie
  • My Spotify is connected to this Roberts iStream sound system, but I don´t have it and I don´t know anyone who has it. How can I find how it was connected and how can I delete it?   Thanks!
  • Rosie_fieldhous
  • Newbie
  • 1051 Views
  • 2 replies
  • 0 likes
  • Connect
  • 1051 Views
  • 2 replies
  • 0 likes

2017 wrapped

Has the wrapped video on spotify been gotten rid of? Mine just isn’t there? Is there any way I can find it?

  • Newbie
  • Has the wrapped video on spotify been gotten rid of? Mine just isn’t there? Is there any way I can find it?
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Solved!! Won't Post to Facebook?

So, I have Spotify linked to my Facebook account and everything, and it used to post to my profile on the side (With the timeline profile) which songs/playlists I've been listening to. But I've noticed about a week or two ago, it stopped doing this. ...

  • Casual Listener
  • So, I have Spotify linked to my Facebook account and everything, and it used to post to my profile on the side (With the timeline profile) which songs/playlists I've been listening to. But I've notic...
  • sidboswell
  • Casual Listener
  • 80259 Views
  • 594 replies
  • 8 likes
  • 80259 Views
  • 594 replies
  • 8 likes

Spotify on Windows app won't connect to Sonos Speaker

The Spotify app on my windows 10 laptop won't connect to my Sonos Play:1 even though it is listed as an availble device. It was okay up until just before Christmas but now it won't connect. The mobile app is fine though but doesn't offer the full ran...

  • Newbie
  • The Spotify app on my windows 10 laptop won't connect to my Sonos Play:1 even though it is listed as an availble device.   It was okay up until just before Christmas but now it won't connect. ...
  • 718 Views
  • 0 replies
  • 0 likes
  • 718 Views
  • 0 replies
  • 0 likes

Solved!! Where is offline music stored?

Where is offline music stored? Need to understand this to ensure the APP not in danger of overwriting something important. Also want to know what happens to that storage, once my premium runs out? Will i be able to clean that space up?

  • Casual Listener
  • Where is offline music stored? Need to understand this to ensure the APP not in danger of overwriting something important. Also want to know what happens to that storage, once my premium runs out? Wi...
  • Dev888
  • Newbie
  • 75004 Views
  • 10 replies
  • 0 likes
  • 75004 Views
  • 10 replies
  • 0 likes

More relevant radio

Update from Spotify staff: "Hey everyone! As this idea is quite vague and it's difficult to say when it has been officially implemented, we're moving it to the Help boards. From there we will continue to pass this feedback to the Radio teams--who are...

  • Newbie
  • Update from Spotify staff:   "Hey everyone! As this idea is quite vague and it's difficult to say when it has been officially implemented, we're moving it to the Help boards. From there we w...
  • r3lau
  • Newbie
  • 11135 Views
  • 62 replies
  • 141 likes
  • Other
  • 11135 Views
  • 62 replies
  • 141 likes

Family members with the same address not being able to join Family Plan

2 of my family members have inputed the EXACT same address as Me, the master account for the Family Plan, but it says they do not have the same address and does not allow them to be included in the Family Plan. I have already tried tetsing by making ...

  • Newbie
  • 2 of my family members have inputed the EXACT same address as Me, the master account for the Family Plan, but it says they do not have the same address and does not allow them to be included in the F...
  • vitornash
  • Newbie
  • 595 Views
  • 1 replies
  • 0 likes
  • Other
  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Spotify web player is stuck, across browsers and across devices

My Spotify is stuck on a song. It doesn't play. It's at 0:00 seconds. Clicking on previous song, next song or going to other albums does not help. It keeps showing this song being selected. When clicking to play another album, that album actually doe...

  • Casual Listener
  • My Spotify is stuck on a song. It doesn't play. It's at 0:00 seconds. Clicking on previous song, next song or going to other albums does not help. It keeps showing this song being selected. When clic...
  • nothankyou41
  • Casual Listener
  • 1632 Views
  • 2 replies
  • 2 likes
  • 1632 Views
  • 2 replies
  • 2 likes

Solved!! Spotify Connect (desktop app) support for Harman Kardon Aura

I've been trying to find a solution to my problem, in vain. I own a Harman Kardon Aura speaker which, according to www.spotifygear.com, is a supported device for Spotify Connect purposes. And indeed, when it comes to sending music from portable devic...

  • Casual Listener
  •   I've been trying to find a solution to my problem, in vain.   I own a Harman Kardon Aura speaker which, according to www.spotifygear.com, is a supported device for Spotify Co...
  • BRG0101
  • Newbie
  • 22289 Views
  • 22 replies
  • 0 likes
  • Other
  • 22289 Views
  • 22 replies
  • 0 likes

Spotify Connect: Denon Disconnecting Regularly (possible Android related issue)

Hi, I have a Denon network music player that I use to play Spotify using Spotify Connect. In the last week the connection has become very unreliable to the point that if I even turn on a Android phone/tablet the Spotify stream to the player is lost. ...

  • Music Fan
  • Hi,   I have a Denon network music player that I use to play Spotify using Spotify Connect. In the last week the connection has become very unreliable to the point that if I even turn on ...
  • gavpeloton
  • Music Fan
  • 5565 Views
  • 11 replies
  • 0 likes
  • Denon
  • 5565 Views
  • 11 replies
  • 0 likes

Aussie Classic 100

Please do not bow to idealogues in the music industry trying to dictate who can post a play list and who cannot. I am refering to the Australia Day playlist compiled by Cory Bernardi. Let people be free to choose, play and listen to whomever they wan...

  • Newbie
  • Please do not bow to idealogues in the music industry trying to dictate who can post a play list and who cannot. I am refering to the Australia Day playlist compiled by Cory Bernardi. Let people be f...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Mixed up artists - Baton Rouge

Hello, I noticed there's a problem with the related artists of Baton Rouge (French punk) - they are from completely different genre (glam rock). You can see the related artists here. There are two bands called Baton Rouge. One is an American band and...

  • Newbie
  • Hello,    I noticed there's a problem with the related artists of Baton Rouge (French punk) - they are from completely different genre (glam rock). You can see the related artists he...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Webplayer Not Working - Flash Player Enabled, Followed Correct Content Settings

Hi, I am trying to use spotify web player but it is not working. I have followed the instructions spotify gave which is "Allow site to play protected content" in settings. I have also made sure that my flash player is always allowed to be on but spot...

  • Newbie
  • Hi,   I am trying to use spotify web player but it is not working.   I have followed the instructions spotify gave which is "Allow site to play protected content" in sett...
  • Sebasty
  • Community Legend
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Windows Phone (Windows Mobile 10)

Hello,i read that Spotify will stop the Support for Winows Phone?If that true (i use Windows Mobile 10) than i must cancel my Spotify Premium Account

  • Casual Listener
  • Hello, i read that Spotify will stop the Support for Winows Phone? If that true (i use Windows Mobile 10) than i must cancel my Spotify Premium Account
  • wally888
  • Newbie
  • 65509 Views
  • 32 replies
  • 25 likes
  • WP 8
  • 65509 Views
  • 32 replies
  • 25 likes

premium feature

I want my old spotify back and here is why everything is a premium feature like skipping songs just why before you have unlimited skips for free let me guess its only for the money but I am OK with the pay for offline listening and no ads that's OK b...

  • Newbie
  • I want my old spotify back and here is why everything is a premium feature like skipping songs just why before you have unlimited skips for free let me guess its only for the money but I am OK with t...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Song disliking...

So on all of my devices... Anytime I dislike a song it DOES NOT SAVE. I have herd the same feaking song I dislike 2 song AFTER I disliked it. And restated app.Android, iPad, and pc.... It always comes back and its to the point that it should of been ...

  • Newbie
  • So on all of my devices... Anytime I dislike a song it DOES NOT SAVE. I have herd the same feaking song I dislike 2 song AFTER I disliked it. And restated app. Android, iPad, and pc.... It always co...
  • CDelSignore
  • Newbie
  • 773 Views
  • 1 replies
  • 1 likes
  • Other
  • 773 Views
  • 1 replies
  • 1 likes