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FAQs

Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • EMilde
  • Visitor
  • 3431 Views
  • 25 replies
  • 6 likes
  • Other
  • 3431 Views
  • 25 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18158 Views
  • 8 replies
  • 2 likes
  • Other
  • 18158 Views
  • 8 replies
  • 2 likes

Spotify web player not playing music

I've recently noticed that the spotify web player has been logging me out of my account and make me retype my password. I didn't think it was a concern as it loaded me back to where I was. However the main concern and issue is that today all of a sud...

  • Newbie
  • I've recently noticed that the spotify web player has been logging me out of my account and make me retype my password. I didn't think it was a concern as it loaded me back to where I was.  &nb...
  • lockan
  • Regular
  • 1564 Views
  • 8 replies
  • 1 likes
  • 1564 Views
  • 8 replies
  • 1 likes

Solved!! Cannot login into amazon Firestick Spotify app (Facebook connected account)

Hi,i would like to use the Spotify App with the amazon Firestick. But there is no option to login with Facebook. Have anyone an idea how it works? I tried using my device username with my facebook password but it didnt work. And I cant set a password...

  • Newbie
  • Hi, i would like to use the Spotify App with the amazon Firestick. But there is no option to login with Facebook. Have anyone an idea how it works? I tried using my device username with my facebook ...
  • fionalai27
  • Casual Listener
  • 14331 Views
  • 5 replies
  • 10 likes
  • Other
  • 14331 Views
  • 5 replies
  • 10 likes

Can't save albums

Hello, I'm having an issue trying to save new albums to my Spotify account. I click the "save" button under an album, and the button is shown as being pressed, but nothing happens. I've heard of there being a 10,000 song limit, but I'm having a hard ...

  • Newbie
  • Hello, I'm having an issue trying to save new albums to my Spotify account. I click the "save" button under an album, and the button is shown as being pressed, but nothing happens. I've heard of ther...
  • 569 Views
  • 0 replies
  • 2 likes
  • Web Player
  • 569 Views
  • 0 replies
  • 2 likes

Solved!! Web Player won't play

I'm subscribed to premium but today the web player just stopped working. I've tried the things that I can do that are recommended here: different browsers, sign out everywhere and sign back in, make sure flash is working, etc. But nothing works. I'm ...

  • Music Fan
  • I'm subscribed to premium but today the web player just stopped working. I've tried the things that I can do that are recommended here: different browsers, sign out everywhere and sign back in, make ...
  • ecarl65
  • Music Fan
  • 1155 Views
  • 6 replies
  • 0 likes
  • Web Player
    Windows
  • 1155 Views
  • 6 replies
  • 0 likes

Spotify connect not connecting

I cant connect to my sonos system. I have always been able to. Now it's not working. Fix it please, the lack of general support and communication skills is frustrating.

  • Newbie
  • I cant connect to my sonos system. I have always been able to. Now it's not working. Fix it please, the lack of general support and communication skills is frustrating. 
  • srgvg
  • Casual Listener
  • 487 Views
  • 1 replies
  • 1 likes
  • Connect
  • 487 Views
  • 1 replies
  • 1 likes

Problems controling Sonos via Spotify-app / spotify-Linux (spotify connect)

Good morning,I run into mystique trouble when connecting Sonos and Spotify. And I'm absolutle unsure where the root cause is.The Sonos system contains several Play:1 and Play:3 and a Connect. It runs rockstable for years. One week ago we started with...

  • Newbie
  • Good morning, I run into mystique trouble when connecting Sonos and Spotify. And I'm absolutle unsure where the root cause is. The Sonos system contains several Play:1 and Play:3 and a Connect. It ...
  • srgvg
  • Casual Listener
  • 686 Views
  • 5 replies
  • 1 likes
  • 686 Views
  • 5 replies
  • 1 likes

Profanity Filter

Just signed up and never have used Spotify before. Got an Invoke and figured I'd try it out. Now my young daughter is asking to play songs and the un-edited version plays, or an alternate song by the artist plays - full of profanity. I'd like to have...

  • Newbie
  • Just signed up and never have used Spotify before.  Got an Invoke and figured I'd try it out.  Now my young daughter is asking to play songs and the un-edited version plays, or an alternate...
  • 545 Views
  • 0 replies
  • 5 likes
  • 545 Views
  • 0 replies
  • 5 likes

Windows phone issues

My Windows phone won't pair w/ my computer, & it's not accessing all of my account settings (like most playlists, saved songs, &c). Suggestions are welcome & appreciated.

  • Newbie
  • My Windows phone won't pair w/ my computer, & it's not accessing all of my account settings (like most playlists, saved songs, &c).   Suggestions are welcome & appreciated.
  • 281 Views
  • 0 replies
  • 0 likes
  • Other
  • 281 Views
  • 0 replies
  • 0 likes

How cast music to ChromeCast using web player

How can I start casting music to ChromeCast Audio when I'm using play.spotify.com ? Casting is working well form my phone or from PC application, but I don't see this option in the web player. Thank you.

  • Newbie
  • How can I start casting music to ChromeCast Audio when I'm using play.spotify.com ? Casting is working well form my phone or from PC application, but I don't see this option in the web play...
  • ssc-hrep3
  • Newbie
  • 7867 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 7867 Views
  • 3 replies
  • 0 likes

Solved!! Lyrics on web player

Is there anyway to get an app or programm such as Musixmatch to play on the web player?

  • Community Legend
  • Is there anyway to get an app or programm such as Musixmatch to play on the web player?
  • creepyjosie
  • Newbie
  • 75998 Views
  • 6 replies
  • 8 likes
  • 75998 Views
  • 6 replies
  • 8 likes

Amazon Echo Christmas Music Black Hole

My echo dot (connected to Spotify as my primary music provider) will not acknowledge the existence of certain Christmas albums/music. For instance, I can say “Play Christmas music by Sufjan Stevens” and it will say “I can’t find any Christmas songs b...

  • Newbie
  • My echo dot (connected to Spotify as my primary music provider) will not acknowledge the existence of certain Christmas albums/music.   For instance, I can say “Play Christmas music by Sufjan ...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Playstation Network

Having trouble unlinking mycurrent spotify account from my old plystation network account and changing its linked status to my new playstation network account. I checked on PSN forums and it said to find the live chat help in spotify but I cannotfind...

  • Newbie
  • Having trouble unlinking mycurrent spotify account from my old plystation network account and changing its linked status to my new playstation network account. I checked on PSN forums and it said to ...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

How Are Spotify's Traditional Public Performance Royalties Calculated?

I can't seem to find an answer to this. I've searched nearly all of Google, contacted collection agencies, and even contacted Spotify support, and no one has a good answer. How in the world does Spotify calculate their traditional public performance ...

  • Casual Listener
  • ...n the world does Spotify calculate their traditional public performance royalties (ASCAP, BMI, SESAC, GMR) on a per-stream basis (or any basis for that matter)?   There's info all over the p...
  • 481 Views
  • 0 replies
  • 1 likes
  • Other
  • 481 Views
  • 0 replies
  • 1 likes

Solved!! Nothing play at all

Everything on the Web Player works nomally for me except that nothing actually plays. The buttons respond visually, but aside from that, nothing works. There are no error messages. I have used Chrome and Firefox, cleared every form of data from the b...

  • Visitor
  • Everything on the Web Player works nomally for me except that nothing actually plays. The buttons respond visually, but aside from that, nothing works. There are no error messages.   I have us...
  • user-removed
  • Not applicable
  • 2370 Views
  • 4 replies
  • 0 likes
  • 2370 Views
  • 4 replies
  • 0 likes

Sponsorship

Hi,I'm currently at the University of Edinburgh and am throwing a huge party for 200 people in JanuaryIt would be a great way to get word around about Spotify as your target audience will be in attendanceLet me know what you think regarding sponsorsh...

  • Newbie
  • Hi, I'm currently at the University of Edinburgh and am throwing a huge party for 200 people in January It would be a great way to get word around about Spotify as your target audience will be in a...
  • 646 Views
  • 0 replies
  • 0 likes
  • 646 Views
  • 0 replies
  • 0 likes

How do I find my distributor.

Is there a way to find what distributor uploaded music to my account. I have already contacted a few services I thought may have it but the search is stil empty. I have older music on my account that I wish ot have removed but I am not aware of the d...

  • Casual Listener
  • Is there a way to find what distributor uploaded music to my account. I have already contacted a few services I thought may have it but the search is stil empty. I have older music on my account that...
  • 1676 Views
  • 0 replies
  • 11 likes
  • Other
  • 1676 Views
  • 0 replies
  • 11 likes

Connecting spotify to facebook

Ok, so here's the deal with the deal...I have a Spotify account that I set up when I was about 8 years old, aka... a LONG time ago. And now, I do NOT want the same name as I currently do have. So, I tried to connect it with my facebook since that app...

  • Newbie
  • Ok, so here's the deal with the deal... I have a Spotify account that I set up when I was about 8 years old, aka... a LONG time ago. And now, I do NOT want the same name as I currently do have.&nbsp...
  • 1106 Views
  • 0 replies
  • 0 likes
  • 1106 Views
  • 0 replies
  • 0 likes

Unable to login

Ok this is getting really frustrating!I automatically got logged out of spotify on my mobile device today. I tried logging back in and get met with the error "Incorrect username and password".I thought my password was correct but ok it's possible I m...

  • Casual Listener
  • Ok this is getting really frustrating! I automatically got logged out of spotify on my mobile device today. I tried logging back in and get met with the error "Incorrect username and password". I...
  • SpotifySucks53
  • Casual Listener
  • 2002 Views
  • 2 replies
  • 0 likes
  • Other
  • 2002 Views
  • 2 replies
  • 0 likes

Web Player not working

Hi, the web player isn't playing music. I can look through artisits, etc, but the bar at the bottom won't respond. It looks like it's playing a track but it isn't. I've logged out and logged back in again and I've turned the computer off and on but i...

  • Newbie
  • Hi, the web player isn't playing music. I can look through artisits, etc, but the bar at the bottom won't respond.  It looks like it's playing a track but it isn't. I've logged out and logged b...
  • rotis23
  • Newbie
  • 518 Views
  • 3 replies
  • 2 likes
  • 518 Views
  • 3 replies
  • 2 likes

Migration failure of Groove local music from OneDrive to Spotify

Hello all I just migrated from Groove. After the migration I have seen that couple of hundred of titels couldn't be moved. in the migration result all of them are from you OneDrive folder - local - and most of them ripped DVD's. Reason is that Spotif...

  • Newbie
  • Hello all   I just migrated from Groove. After the migration I have seen that couple of hundred of titels couldn't be moved. in the migration result all of them are from you OneDrive folder - ...
  • 627 Views
  • 0 replies
  • 0 likes
  • Connect
  • 627 Views
  • 0 replies
  • 0 likes