Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12651 Views
  • 83 replies
  • 9 likes
  • Other
  • 12651 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20561 Views
  • 9 replies
  • 2 likes
  • Other
  • 20561 Views
  • 9 replies
  • 2 likes

Transfering a playlist with followers to another account

Hey,Our music website We Rave You already has a lot of followers on our playlists. A subproject of us is We Chill You which are run by different people. We used to do that both on our weraveyou Spotify account but now we want to move our We Chill You...

  • Newbie
  • Hey, Our music website We Rave You already has a lot of followers on our playlists. A subproject of us is We Chill You which are run by different people. We used to do that both on our weraveyou S...
  • 484 Views
  • 0 replies
  • 0 likes
  • Other
  • 484 Views
  • 0 replies
  • 0 likes

Spotify Mobile Updates Disable Scrobbling!

Hi Spotify,Your developers are UNBELIEVABLY careless about last.fm scrobbles!I just discovered that the recent update to Spotify disabled my scrobbles to last.fm. My app has not been logging music to last.fm through Spotify for MONTHS! Thanks to your...

  • Regular
  • Hi Spotify, Your developers are UNBELIEVABLY careless about last.fm scrobbles! I just discovered that the recent update to Spotify disabled my scrobbles to last.fm. My app has not been logging ...
  • orthodox_cavema
  • Regular
  • 697 Views
  • 1 replies
  • 0 likes
  • Other
  • 697 Views
  • 1 replies
  • 0 likes

Spotify limited edition headset broke. how can i replace/fix it?

Hi, A few years ago due to working in a partnership with spotify i was gifted a limited edition spotify headset that i've been using proudly not only because they are "unique" but also because the sound quality and microphone quality are superb. Unfo...

  • Newbie
  • Hi,   A few years ago due to working in a partnership with spotify i was gifted a limited edition spotify headset that i've been using proudly not only because they are "unique" but also becau...
  • z3r0_b00t3r
  • Newbie
  • 715 Views
  • 1 replies
  • 0 likes
  • Other
  • 715 Views
  • 1 replies
  • 0 likes

Spotify is **bleep**

Spotify forces actions upon users without allowing us to say otherwise. For example; instead of simply streaming a song like YouTube, spotify will automatically download the song to your device's cache. Its a nice feature but i would only use that fo...

  • Newbie
  • Spotify forces actions upon users without allowing us to say otherwise. For example; instead of simply streaming a song like YouTube, spotify will automatically download the song to your device's cac...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Coltrane album "First Meditations" not playing

The album is there, but all the songs are complete silence. I've reinstalled on computer and phone. Several other threads have been opened here on Spotify help about this exact issue with this album (here's one https://community.spotify.com/t5/Ongoin...

  • Newbie
  • The album is there, but all the songs are complete silence. I've reinstalled on computer and phone.  Several other threads have been opened here on Spotify help about this exact issue with this ...
  • 330 Views
  • 0 replies
  • 0 likes
  • Other
  • 330 Views
  • 0 replies
  • 0 likes

Onkyo TX-NR656 Spotify not working

I just bought an this receiver and when I go to "net" and then to Spotify, it just brings up the playing screen without giving me a chance to login. I can't play from it. Yes, I have done the firmware update. Thank you

  • Casual Listener
  • I just bought an this receiver and when I go to "net" and then to Spotify, it just brings up the playing screen without giving me a chance to login. I can't play from it. Yes, I have done the firmwar...
  • drackg
  • Casual Listener
  • 1725 Views
  • 3 replies
  • 0 likes
  • 1725 Views
  • 3 replies
  • 0 likes

Left Of Center Playlist Cover

The playlist Left Of Center currently has a cover of Sasha Sloan, but had someone else on there previously. Anyone know who that was?

  • Visitor
  • The playlist Left Of Center currently has a cover of Sasha Sloan, but had someone else on there previously. Anyone know who that was?
  • jamie7johnson
  • Newbie
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Fix Recommended Songs to actually be based on my playlist

So until now I actually believed that the recommended songs section is calculated based on the songs I have in my playlist (because that's what it says..)However, I've recently realized that this isn't the case. I have one main playlist that has 250 ...

  • Newbie
  • So until now I actually believed that the recommended songs section is calculated based on the songs I have in my playlist (because that's what it says..) However, I've recently realized that this i...
  • 1093 Views
  • 0 replies
  • 8 likes
  • Other
  • 1093 Views
  • 0 replies
  • 8 likes

Solved!! When Spotify will launch in Russia and different countries of CIS?

You planned to be launched in 2014. Now it's 2018. So when Spotify will launch in Russia and different countries of CIS? VK Music is now unusable. $2,49 for this awful service? No way! If you launch your servise in Russia, Spotify will become the mos...

  • Newbie
  • You planned to be launched in 2014. Now it's 2018. So when Spotify will launch in Russia and different countries of CIS? VK Music is now unusable. $2,49 for this awful service? No way! If you launch ...
  • Sebasty
  • Community Legend
  • 4609 Views
  • 1 replies
  • 6 likes
  • Other
  • 4609 Views
  • 1 replies
  • 6 likes

Maybe fix long going bugs of spotify connect not working properly

Hi guys! here is a fantastic idea for you! Whenever using spotify connect and shuffle over a large playlist, it only shuffles the top 100 songs in that playlist. This **bleep** stain bug has been around for super long and several threads and many peo...

  • Newbie
  • Hi guys!   here is a fantastic idea for you!   Whenever using spotify connect and shuffle over a large playlist, it only shuffles the top 100 songs in that playlist. 😄   This **...
  • 481 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Connect
  • 481 Views
  • 0 replies
  • 1 likes

Solved!! Browse on Windows 10 Mobile

Hey there, My spotify app for windows 10 mobile has a browse feature, but it seems to be broken for me.As you can see on the screenshot nothing loads and it says "Hier ist leider nichts" which basically means "Here is nothing".Everything else just wo...

  • Regular
  • Hey there,  My spotify app for windows 10 mobile has a browse feature, but it seems to be broken for me. As you can see on the screenshot nothing loads and it says "Hier ist leider nichts" whi...
  • xerber
  • Regular
  • 1546 Views
  • 11 replies
  • 0 likes
  • 1546 Views
  • 11 replies
  • 0 likes

How can I change the date of adding a song to a playlist? Is it possible?

(Sorry, my English isn't very good.)How can I change the date displayed next to a song added to a playlist?This is very important to me because I want a specific date to be displayed with this song, but it displays different than it should be.I've tr...

  • Newbie
  • (Sorry, my English isn't very good.) How can I change the date displayed next to a song added to a playlist? This is very important to me because I want a specific date to be displayed with this so...
  • 1857 Views
  • 0 replies
  • 2 likes
  • Other
  • 1857 Views
  • 0 replies
  • 2 likes

Soptify can't forget Sonos speakers?

Hello! I have Spotify Family subscription and when connecting my own account to Sonos that gave access to Sonos speakers for my children too. I don't want that. Seems there's no way in Sonos to turn this off. So I tought I might go into my childrens ...

  • Music Fan
  • Hello!   I have Spotify Family subscription and when connecting my own account to Sonos that gave access to Sonos speakers for my children too. I don't want that.   Seems there's no way...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

Merch Section showing wrong artist

Whatever algorithm is used to display artist Merch on their artist page seems to not account for white space characters (or something). While viewing the page for band "Man Man", merchandise for "Man" shows up.

  • Newbie
  • Whatever algorithm is used to display artist Merch on their artist page seems to not account for white space characters (or something).   While viewing the page for band "Man Man", merchandise...
  • 887 Views
  • 0 replies
  • 0 likes
  • 887 Views
  • 0 replies
  • 0 likes

Spotify doesnt appear on the Sonos "Add a Service" List...

I have spotify setup correctly, followed all the instructions about logging in using a Spotify account + uninstalled and reinstalled Sonos several times, but for some reason when I try to Add a Service in Sonos, Spotify is missing from the list. I on...

NoSpotify.png
  • Newbie
  • I have spotify setup correctly, followed all the instructions about logging in using a Spotify account + uninstalled and reinstalled Sonos several times, but for some reason when I try to Add a Servi...
  • user-removed
  • Not applicable
  • 2294 Views
  • 4 replies
  • 1 likes
  • 2294 Views
  • 4 replies
  • 1 likes

Solved!! Web Player Redirects to Main Spotify Page

First off, I'm on a tablet, which prevents me from downloading the desktop version or the mobile app, and from using any browser other than Internet Explorer.Every time I try to go to the Web Player, it just redirects me to the Spotify home page. No ...

  • Music Fan
  • First off, I'm on a tablet, which prevents me from downloading the desktop version or the mobile app, and from using any browser other than Internet Explorer. Every time I try to go to the Web Playe...
  • midiman
  • Music Fan
  • 26260 Views
  • 41 replies
  • 0 likes
  • Web Player
    Windows
  • 26260 Views
  • 41 replies
  • 0 likes

Webplayer - unable to list podcast episodes

I have to use the Webplayer on my work computer (unable to download desktop app), and when I go to listen to a podcast, it doesn't show me a list of available episodes or any details whatsoever. There's just a play button. I've attached a screenshot ...

  • Casual Listener
  • I have to use the Webplayer on my work computer (unable to download desktop app), and when I go to listen to a podcast, it doesn't show me a list of available episodes or any details whatsoever.&nbsp...
  • jaahcd
  • Newbie
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Web Player Search Limitations

Spotify Web Player has so many search limitations. It does not allow me to search friends or podcasts--Two things that I feel are very basic and supposed to be an integral part of Spotify. Anyone have any ideas on why this is?

  • Newbie
  • Spotify Web Player has so many search limitations. It does not allow me to search friends or podcasts--Two things that I feel are very basic and supposed to be an integral part of Spotify. Anyone hav...
  • 387 Views
  • 0 replies
  • 0 likes
  • Other
  • 387 Views
  • 0 replies
  • 0 likes