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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5881 Views
  • 42 replies
  • 6 likes
  • Other
  • 5881 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18837 Views
  • 9 replies
  • 2 likes
  • Other
  • 18837 Views
  • 9 replies
  • 2 likes

Slight Problem with Shuffle on Web Player

I'm having a slight problem with the Shuffle feature with the Web Player. Currently if I have Shuffle enabled on a playlist and click to play a specific song it will select a random song on the playlist to play instead. I don't believe this is the in...

  • Newbie
  • I'm having a slight problem with the Shuffle feature with the Web Player.  Currently if I have Shuffle enabled on a playlist and click to play a specific song it will select a random song on the...
  • 289 Views
  • 0 replies
  • 0 likes
  • music
  • 289 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Subscribers

I was wondering if on web player there was anyway to see what your subscriber count is for a playlist?

  • Regular
  • I was wondering if on web player there was anyway to see what your subscriber count is for a playlist?
  • Jack
  • Roadie
  • 1044 Views
  • 3 replies
  • 0 likes
  • 1044 Views
  • 3 replies
  • 0 likes

Wrong song in spotify playlist

Hi team,Listening to Spotify's Christian Dance Party playlist, just heard Levv - Collateral Damage and it doesn't belong there. Please remove it accordingly. Thank you!CL

  • Newbie
  • Hi team, Listening to Spotify's Christian Dance Party playlist, just heard Levv - Collateral Damage and it doesn't belong there.   Please remove it accordingly.   Thank you! CL
  • 269 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 269 Views
  • 0 replies
  • 0 likes

When will I be able to get my Time Capsule

I created a new Spotify account so the listening history was reset. Sadly I will not be able to have a 2017 Playlist. I want a new time capsule tho. I created this about two weeks ago, when will I be able to get my Time Capsule?

  • Roadie
  • I created a new Spotify account so the listening history was reset. Sadly I will not be able to have a 2017 Playlist. I want a new time capsule tho.   I created this about two weeks ago, when ...
  • 475 Views
  • 0 replies
  • 1 likes
  • Other
  • 475 Views
  • 0 replies
  • 1 likes

Solved!! Local Files Won't Play on Amazon Echo.

So, i've uploaded a a few local music files to Spotify through my Macbook. But it only plays on my Computer, not my Amazon Echo. Obviously, I've got premium, as playing Spotify on a Echo requires Premium. Is there anyway to play my local files to my ...

  • Newbie
  • So, i've uploaded a a few local music files to Spotify through my Macbook.  But it only plays on my Computer, not my Amazon Echo.   Obviously, I've got premium, as playing Spotify on a E...
  • MrRea
  • Newbie
  • 33178 Views
  • 8 replies
  • 7 likes
  • Other
  • 33178 Views
  • 8 replies
  • 7 likes

Stream Keeps Cutting Out

I had been using the free version of Spotify and noticed that the stream kept getting interrupted (pausing). At first you'd assume a bandwidth issue my end. Unlikely as I am in a City and have a consistent 10mb connection. Anyway to be sure I tried a...

  • Casual Listener
  • I had been using the free version of Spotify and noticed that the stream kept getting interrupted (pausing). At first you'd assume a bandwidth issue my end. Unlikely as I am in a City and have a cons...
  • ivdown
  • Newbie
  • 27211 Views
  • 284 replies
  • 5 likes
  • 27211 Views
  • 284 replies
  • 5 likes

Web player not working for me (Chrome, Linux)

Every time I open up the Web Player, it's just stuck on the last song I played, without playing it. Clicking play or attempting to play another song doesn't do anything. I tried disabling ad-blockers (which doesn't really do anything for Spotify anyw...

  • Newbie
  • Every time I open up the Web Player, it's just stuck on the last song I played, without playing it. Clicking play or attempting to play another song doesn't do anything. I tried disabling ad-blockers...
  • fullern
  • Newbie
  • 2356 Views
  • 3 replies
  • 2 likes
  • 2356 Views
  • 3 replies
  • 2 likes

Bluetooth Connection Problem with Android

Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1 and Bluetooth connections since months in my Car.But since the latest update to Spotify 8.4.1.846 armV7 , i can connect via Bluetooth but no Sound is available . I re-installed Sp...

  • Casual Listener
  • Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1  and Bluetooth connections since months in my Car. But since the latest update to Spotify 8.4.1.846 armV7 , i can connect...
  • molowry
  • Casual Listener
  • 1283 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 1283 Views
  • 2 replies
  • 0 likes

How to "say" that I like a song?

Hi,I'm new to Spotify, I used Apple Music and Google Play Music before. In this services you can thumb up or down a song to tell the algorithm what is your music taste. In Spotify I don't see such an rating option. I only see thumbs in the radio stat...

  • Casual Listener
  • Hi, I'm new to Spotify, I used Apple Music and Google Play Music before. In this services you can thumb up or down a song to tell the algorithm what is your music taste. In Spotify I don't see such ...
  • Sebasty
  • Community Legend
  • 15442 Views
  • 3 replies
  • 1 likes
  • music
  • 15442 Views
  • 3 replies
  • 1 likes

Superuser Contribution Info why song cannot be played

Hi, would it be nicer, if user get the message why they can find a song, but they cannot play it?E.g. here: https://open.spotify.com/album/7auvxOi9IWOzLjQazP65NYI don't have play button here. And I don't know if this song e.g. is available from anoth...

  • Newbie
  • Hi,   would it be nicer, if user get the message why they can find a song, but they cannot play it? E.g. here: https://open.spotify.com/album/7auvxOi9IWOzLjQazP65NY I don't have play bu...
  • Jack
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot play song Wrong by Claptone anymore

Hello, I'm asking me why I'm not able to listen to that song anymore: https://open.spotify.com/album/7Cfip8BR4sf9yCdES2Bgdw Maybe legal issue? Thanks

  • Casual Listener
  • Hello,   I'm asking me why I'm not able to listen to that song anymore: https://open.spotify.com/album/7Cfip8BR4sf9yCdES2Bgdw   Maybe legal issue?   Thanks
  • Jack
  • Roadie
  • 774 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 774 Views
  • 1 replies
  • 0 likes

Superuser Contribution Year in music 2017

When I check my year in music it says there isn’t enough information so I’ve looked it up and it says I have to have listened to atleast 60 minutes of music, I’m certain I’ve gone over 60 in the past week so how can this be?

  • Newbie
  • When I check my year in music it says there isn’t enough information so I’ve looked it up and it says I have to have listened to atleast 60 minutes of music, I’m certain I’ve gone over 60 in the past...
  • Jack
  • Roadie
  • 1013 Views
  • 1 replies
  • 0 likes
  • music
  • 1013 Views
  • 1 replies
  • 0 likes

Scrobbling from the new Spotify Web Player to Last fm

I need help with how I'm supposed to change settings here so that the scrobbling worked on the Spotify Web Player. It used to work with the old player but now that there is the new one, last fm seems to be disconnected from it... I checked the settin...

  • Newbie
  • I need help with how I'm supposed to change settings here so that the scrobbling worked on the Spotify Web Player. It used to work with the old player but now that there is the new one, last fm seems...
  • hans-jürgen
  • Roadie
  • 2090 Views
  • 7 replies
  • 22 likes
  • 2090 Views
  • 7 replies
  • 22 likes

How do I make playlists for spotify on my ps4?

I use spotify on my ps4 and I can't find a way to make playlists. I saw someone mention that they linked the desktop app and their ps4 but I don't know how to do that either. Thanks.

  • Newbie
  • I use spotify on my ps4 and I can't find a way to make playlists. I saw someone mention that they linked the desktop app and their ps4 but I don't know how to do that either.   Thanks.
  • Bethany_Dawn
  • Community Legend
  • 27356 Views
  • 1 replies
  • 1 likes
  • 27356 Views
  • 1 replies
  • 1 likes

Gift Cards

Hi there, I accidentally rubbed the PIN on the back of the gift card too hard and I cannot see most of the numbers. Does anyone know if there's a way to use the card # to find the PIN#? Thank you.

  • Newbie
  • Hi there,   I accidentally rubbed the PIN on the back of the gift card too hard and I cannot see most of the numbers.  Does anyone know if there's a way to use the card # to find the PIN#...
  • Bethany_Dawn
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

2017wrapped

Is wrapped going to change my stats? What I mean is that, those last few days I’ve been listening to a lot of songs, I would like to see if that influences the results I got from 2017wrapped at all.

  • Newbie
  • Is wrapped going to change my stats? What I mean is that, those last few days I’ve been listening to a lot of songs, I would like to see if that influences the results I got from 2017wrapped at all. ...
  • Bethany_Dawn
  • Community Legend
  • 1856 Views
  • 1 replies
  • 0 likes
  • 1856 Views
  • 1 replies
  • 0 likes

2017 WrapUp & (does it count) Offline Mode?

Here's what I found on reddit:https://www.reddit.com/r/spotify/comments/7ho24e/spotifys_2017_wrapped_feature_has_been_officially/dqspo56/ The consensus there is: maybe? I only have 7800 minutes played. It seems too low. Anyone know for certain or hav...

  • Casual Listener
  • Here's what I found on reddit: https://www.reddit.com/r/spotify/comments/7ho24e/spotifys_2017_wrapped_feature_has_been_officially/dqspo56/   The consensus there is: maybe? I only have 7800 mi...
  • Bethany_Dawn
  • Community Legend
  • 5739 Views
  • 1 replies
  • 0 likes
  • 5739 Views
  • 1 replies
  • 0 likes

Solved!! Moving songs in a playlist

Hello, I have a playlist in Spotify (I'm premium) but I use the Spotify Web version, how do I edit the playlist? I want to change the position of the songs.

  • Regular
  • Hello, I have a playlist in Spotify (I'm premium) but I use the Spotify Web version, how do I edit the playlist? I want to change the position of the songs.
  • Bethany_Dawn
  • Community Legend
  • 877 Views
  • 1 replies
  • 0 likes
  • music
  • 877 Views
  • 1 replies
  • 0 likes

Solved!! No signal subwoofer from Xbox One app

Hi, I recently switched from Deezer to Spotify, mainly because of the new app for Xbox One (to use with Spotify Connect, works great functionally btw!). But my subwoofer doesn't receive any signal from de Spotify-app (through the Sony receiver). Firs...

  • Regular
  • Hi,   I recently switched from Deezer to Spotify, mainly because of the new app for Xbox One (to use with Spotify Connect, works great functionally btw!).   But my subwoofer doesn't rec...
  • mtf612
  • Casual Listener
  • 4292 Views
  • 5 replies
  • 2 likes
  • Other
  • 4292 Views
  • 5 replies
  • 2 likes