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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1386 Views
  • 13 replies
  • 4 likes
  • Other
  • 1386 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17521 Views
  • 8 replies
  • 1 likes
  • Other
  • 17521 Views
  • 8 replies
  • 1 likes

Don't remind people that copyright terms are excessively in favour of business

In one of your recent promotional emails is written:From chilled classics to power ballads, from the 70s to the 80s to the 90s: your favourite throwback tracks are all on Spotify. High school, road trips in your first car, unforgettable house parties...

  • Newbie
  • In one of your recent promotional emails is written: From chilled classics to power ballads, from the 70s to the 80s to the 90s: your favourite throwback tracks are all on Spotify. High school, ro...
  • 388 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 388 Views
  • 0 replies
  • 0 likes

Complaint about customer services

How can I make a formal complaint about (the lack of) customer services? They don't read my questions and answer with standard-texts. Even when I ask this question (about wanting to complain), the only response I get is "we're sorry you are not happy...

  • Newbie
  • How can I make a formal complaint about (the lack of) customer services? They don't read my questions and answer with standard-texts. Even when I ask this question (about wanting to complain), the on...
  • SpotCreated
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Fix a grammar mistake

In the Portuguese version inside the devices ("dispositivos"), the sentence below is written wrong: "controle de reprodução"The word "reprodução" is misspelled as "reproduação"

  • Newbie
  • In the Portuguese version inside the devices ("dispositivos"), the sentence below is written wrong:  "controle de reprodução" The word "reprodução" is misspelled as "reproduação" 😊
  • SpotCreated
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

undeleteable playlists

Hey guys,I got a problem with my spotify playlists. I don't know how but somehow I got playlists in my account that are only loading and I can't delete at all. Already wrote a ticket to support but got only a tutorial back how to delete playlists, so...

  • Newbie
  • Hey guys, I got a problem with my spotify playlists. I don't know how but somehow I got playlists in my account that are only loading and I can't delete at all. Already wrote a ticket to support but...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Missing genres/moods icons on web player page

On web player page (https://open.spotify.com/browse/genres) missing classical music genre icon and three others. The problem exists only on web player page and maybe only on my (Polish) user account. On android mobile player everything is ok, also on...

  • Casual Listener
  • On web player page (https://open.spotify.com/browse/genres) missing classical music genre icon and three others. The problem exists only on web player page and maybe only on my (Polish) user account....
  • 383 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 383 Views
  • 0 replies
  • 1 likes

Summer Acoustic

I would really like a list of songs that was on the Summer Acoustic Playlist. I love that playlist and it recently changed to the Autum Acoutic with new songs and I want the old songs back. Is there somewhere I can get the songs from that playlist?

  • Newbie
  • I would really like a list of songs that was on the Summer Acoustic Playlist. I love that playlist and it recently changed to the Autum Acoutic with new songs and I want the old songs back. Is there ...
  • BrentVdA
  • Regular
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Alexa can play other Spotify playlists but not my own

Hey! Set up Alexa with Spotify today. And yeah, I can play other playlists just fine, but I'm not able to play my own on Alexa. Alexa will say she can't find the playlist, or if I try in the Spotify app on my iPhone, it says "Can't play this right no...

  • Casual Listener
  • Hey! Set up Alexa with Spotify today. And yeah, I can play other playlists just fine, but I'm not able to play my own on Alexa. Alexa will say she can't find the playlist, or if I try in the Spotify ...
  • Akleinsmith
  • Casual Listener
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

No response to advertising/brands contact form

I have submitted my information several times to get more information on advertising on Spotify, I have never recieved a media kit or any follow up. It has been months. What can I do to get some information?

  • Newbie
  • I have submitted my information several times to get more information on advertising on Spotify, I have never recieved a media kit or any follow up. It has been months. What can I do to get some info...
  • Danielgamboach
  • Newbie
  • 462 Views
  • 1 replies
  • 1 likes
  • Other
  • 462 Views
  • 1 replies
  • 1 likes

Solved!! Playlist Photo / Description

Hey, I was wondering if anyone could help out with updating the images for the playlist as well as updating the descriptions.We have verified artist accounts and can't seem to locate the tool to customize our playlist other than changing the name.

  • Casual Listener
  • Hey, I was wondering if anyone could help out with updating the images for the playlist as well as updating the descriptions. We have verified artist accounts and can't seem to locate the tool to cu...
  • ReachForGold
  • Casual Listener
  • 779 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 779 Views
  • 4 replies
  • 0 likes

Türkçe Çeviri Önerisi

Merhaha,Şarkı listeleri, albümler, sanatçılar, vb. gibi başlıkların yanında müzikleri kişisel arşive eklemek için bulunan tuş için "kaydet" kelimesi kullanılmış. Bunun yerine "sakla" kelimesi daha doğru olur diye düşünüyorum.Saygılarımla.

  • Newbie
  • Merhaha, Şarkı listeleri, albümler, sanatçılar, vb. gibi başlıkların yanında müzikleri kişisel arşive eklemek için bulunan tuş için "kaydet" kelimesi kullanılmış. Bunun yerine "sakla" kelimesi daha ...
  • 1300 Views
  • 0 replies
  • 2 likes
  • All Platforms
    Your Music
  • 1300 Views
  • 0 replies
  • 2 likes

Solved!! Web player doesn't play (Chrome)

For the past few weeks, I have been unable to play music on the Web Player via Chrome in PC (Version 60.0.3112.113 (Official Build) (32-bit)) or Mac. I've resent cookies and browsing data. I made sure that "Web Player" was selected under "Devices." I...

  • Newbie
  • For the past few weeks, I have been unable to play music on the Web Player via Chrome in PC (Version 60.0.3112.113 (Official Build) (32-bit)) or Mac.    I've resent cookies and browsing d...
  • Ardilluminati
  • Regular
  • 2236 Views
  • 1 replies
  • 1 likes
  • Mac
    Web Player
    Windows
  • 2236 Views
  • 1 replies
  • 1 likes

Release Radar Changes

Its a couple weeks since 90% of the songs on my Release Radar are so against my taste thet its made this feature go from a fabilious tool to trash.Please fix it

  • Newbie
  • Its a couple weeks since 90% of the songs on my Release Radar are so against my taste thet its made this feature go from a fabilious tool to trash. Please fix it
  • MrDavo
  • Gig Goer
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Deleted and unrecoverable Spotify account help

Hey guys, My mobile service is partnered with Spotify and offers us free Premium membership for 3 accounts. One of the members on my mobile account had an account linked through Facebook, that said-person deleted her Facebook completely, to clarify, ...

  • Visitor
  • Hey guys,   My mobile service is partnered with Spotify and offers us free Premium membership for 3 accounts. One of the members on my mobile account had an account linked through Facebook, th...
  • SpotCreated
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify Connect For Desktop App

Spotify Connect is diabolically awful. It randomly switches between my laptop, my iPhone, my Sonos at home.... even when some or all of these devices are logged out.I have reinstalled; I have deleted.I have done every troubleshooting suggestion out t...

  • Casual Listener
  • Spotify Connect is diabolically awful.  It randomly switches between my laptop, my iPhone, my Sonos at home.... even when some or all of these devices are logged out. I have reinstalled;  ...
  • 247 Views
  • 0 replies
  • 0 likes
  • Connect
  • 247 Views
  • 0 replies
  • 0 likes

Spotify and Onkyo TX8050: knock out.

As of July 20th, 2017 Spotify has ceased function on certain 2011 model year Onkyo network receivers, components and mini-systems. Spotify has notified registered users of this change. Affected Models:A/V Receivers: TX-NR509, TX-NR579, TX-NR609, TX-N...

  • Casual Listener
  • As of July 20th, 2017 Spotify has ceased function on certain 2011 model year Onkyo network receivers, components and mini-systems. Spotify has notified registered users of this change.  Affecte...
  • klwms50
  • Newbie
  • 2036 Views
  • 3 replies
  • 1 likes
  • Account
  • 2036 Views
  • 3 replies
  • 1 likes

Feedback

The new (updated around Spring 2017) voicing of "Want a break from the ads, click for 30 mins of uninterrupted music" is less pleasant and a bit unsettling.

  • Newbie
  • The new (updated around Spring 2017) voicing of "Want a break from the ads, click for 30 mins of uninterrupted music" is less pleasant and a bit unsettling. 
  • SpotCreated
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

more international

We are a family travelling between Germany and Portugal. As we only 9...) have a German creditcard we can only use Spotify being 'German'. A lot of the time (months) we spend in Portugal and last month we were all together in Germany again and I adde...

  • Newbie
  • We are a family travelling between Germany and Portugal. As we only 9...) have a German creditcard we can only use Spotify being 'German'.  A lot of the time (months) we spend in Portugal and l...
  • SpotCreated
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes