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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6873 Views
  • 48 replies
  • 6 likes
  • Other
  • 6873 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19053 Views
  • 9 replies
  • 2 likes
  • Other
  • 19053 Views
  • 9 replies
  • 2 likes

Spotify disappeared after upgrading my Gear S3

After upgrading my Gear S3 to the newest Tizen-Version 3.0.0.1, the spotify app disappeared. When trying to install the app over the Smartphone or directly from the Gear S3, the App cannot be installed due to an error. This seams to be a general prob...

  • Casual Listener
  • After upgrading my Gear S3 to the newest Tizen-Version 3.0.0.1, the spotify app disappeared. When trying to install the app over the Smartphone or directly from the Gear S3, the App cannot be install...
  • Jefengie
  • Casual Listener
  • 620 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 620 Views
  • 1 replies
  • 0 likes

Kindle Fire HD - keeps on freezing. Have done complete reset of kindle but still glitches

I have wiped and reset the kindle, and reloaded Spotify. First few tracks play ok but then the kindle starts to glitch and freeze. Really frustrating as I love Spotify and the old kindle is useful for playing tunes.

  • Newbie
  • I have wiped and reset the kindle, and reloaded Spotify. First few tracks play ok but then the kindle starts to glitch and freeze. Really frustrating as I love Spotify and the old kindle is useful fo...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Family through Sonos

I have a family account and when I'm listening to Spotify through Sonos at home and my husband tries listening to Spotify on his computer at work, my music stops playing? This is very frustrating since this is why we got the family plan? Has anyone h...

  • Newbie
  • I have a family account and when I'm listening to Spotify through Sonos at home and my husband tries listening to Spotify on his computer at work, my music stops playing? This is very frustrating sin...
  • mathealey
  • Newbie
  • 1188 Views
  • 3 replies
  • 4 likes
  • 1188 Views
  • 3 replies
  • 4 likes

Argon2 streamer locked invisible by another family member

We have two Argon2 Spotify connect streamers . All family members have Spotify premium accounts. When one of my kids have been playing through one of these devices and "forget" to disconnect , that streamer becomes invisible in my Spotify app. The "i...

  • Newbie
  • We have two Argon2 Spotify connect streamers . All family members have Spotify premium accounts. When one of my kids have been playing through one of these devices and "forget" to disc...
  • 322 Views
  • 0 replies
  • 0 likes
  • Connect
  • 322 Views
  • 0 replies
  • 0 likes

Spotify and Hulu connection

Fist off I was charged $9.99 yesterday after trying to reset my password and credit card info. I was changing this to try to get into my Hulu account for free because I have a Spotify premium student account. I should be able to use Hulu normally lik...

  • Newbie
  • Fist off I was charged $9.99 yesterday after trying to reset my password and credit card info. I was changing this to try to get into my Hulu account for free because I have a Spotify premium student...
  • 387 Views
  • 0 replies
  • 0 likes
  • ps3
  • 387 Views
  • 0 replies
  • 0 likes

[All Platforms][Music] EQ options for casting Spotify from phone/computer.

Just got a Chromecast and I was a bit dissapointed to find that the EQ options are greyed out when casting to my speakers from my spotify app. Seems like the phones EQ should still be used instead of none at all. Anybody else having this issue?

  • Newbie
  • Just got a Chromecast and I was a bit dissapointed to find that the EQ options are greyed out when casting to my speakers from my spotify app. Seems like the phones EQ should still be used instead of...
  • 303 Views
  • 0 replies
  • 0 likes
  • All Platforms
    music
  • 303 Views
  • 0 replies
  • 0 likes

Genres and moods: Categories missing

In web player some categories are missing (Genres and moods). For example: Rock, Blues and Punk. In the end, the web player shows only 26 categories, while the Desktop app shows (the whole?) 32 categories. Another fail of the new design.

  • Regular
  • In web player some categories are missing (Genres and moods). For example: Rock, Blues and Punk.  In the end, the web player shows only 26 categories, while the Desktop app shows (the whole?) 3...
  • wurstbacke
  • Regular
  • 636 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 636 Views
  • 1 replies
  • 0 likes

Solved!! Web Player not playing music (Firefox)

I am trying to figure out why music will not play on the Web Player. I am using Firefox, mainly because while I usually use IE, I'm now getting a "Enable Player in your browser" message all of the sudden. I tried downloading what it says, but since a...

  • Regular
  • I am trying to figure out why music will not play on the Web Player.  I am using Firefox, mainly because while I usually use IE, I'm now getting a "Enable Player in your browser" message all of ...
  • jdwohlever
  • Casual Listener
  • 43968 Views
  • 9 replies
  • 1 likes
  • 43968 Views
  • 9 replies
  • 1 likes

Webplayer stutter

Hi, My webplayer is randomly stuttering and i cant find out how to fix it. My connection, while not the best in the world, is perfectly fine and all other media works fine on my browser. I have tried all the browsers (Generally use firefox, but i tri...

  • Regular
  • Hi,   My webplayer is randomly stuttering and i cant find out how to fix it. My connection, while not the best in the world, is perfectly fine and all other media works fine on my browser. &n...
  • iwasneverreal
  • Newbie
  • 9406 Views
  • 16 replies
  • 0 likes
  • Web Player
    Windows
  • 9406 Views
  • 16 replies
  • 0 likes

Deletar musicas baixadas separadamente

Não é possível apagar uma música sem uma lista de reprodução inteira. Quero que coloquem essa opção nas configurações.

  • Newbie
  • Não é possível apagar uma música sem uma lista de reprodução inteira. Quero que coloquem essa opção nas configurações.
  • dansampaio
  • Newbie
  • 609 Views
  • 1 replies
  • 1 likes
  • Android
  • 609 Views
  • 1 replies
  • 1 likes

Web Player Not Working with Mozilla on Linux

When trying to play the web player for firefox on a linux, it is saying the following: "Firefox is installing components needed to play the audio or video on this page. Please try again later" I updated to a version of firefox that says is suitable. ...

  • Regular
  • When trying to play the web player for firefox on a linux, it is saying the following:   "Firefox is installing components needed to play the audio or video on this page.  Please try agai...
  • æµ
  • Newbie
  • 8639 Views
  • 8 replies
  • 1 likes
  • Linux
    Web Player
  • 8639 Views
  • 8 replies
  • 1 likes

[Web Player] Skipping tracks, no sound

Hi there,About a month ago Web Player (open.spotify) broke after months of almost flawless functioning. At first, Spotify skipped 2-3 tracks without playback and then displayed a pink notification bar saying something like "Something went wrong. Relo...

  • Casual Listener
  • Hi there, About a month ago Web Player (open.spotify) broke after months of almost flawless functioning. At first, Spotify skipped 2-3 tracks without playback and then displayed a pink notifica...
  • Sebasty
  • Community Legend
  • 1332 Views
  • 1 replies
  • 0 likes
  • 1332 Views
  • 1 replies
  • 0 likes

To be able to submit feedback via the platform / app

As you can with Facebook and Google services, users are more inclined to submit feedback to their services, resulting in a better service. With Spotify, the user has to go out there way, away from the App, in order to deliver feedback, where some use...

  • Visitor
  • As you can with Facebook and Google services, users are more inclined to submit feedback to their services, resulting in a better service.    With Spotify, the user has to go out there wa...
  • 508 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 508 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Web Player no longer works on Edge

Have been using Web Player for over a year on Edge. For last 2 days, it no longer works. It loads the page, flashes, reloads with all the dashboard graphics and then goes away and displays "This page is having a problem loading". On same PC and user ...

  • Casual Listener
  • Have been using Web Player for over a year on Edge.   For last 2 days, it no longer works.   It loads the page, flashes, reloads with all the dashboard graphics and then goes away...
  • user-removed
  • Not applicable
  • 25987 Views
  • 29 replies
  • 12 likes
  • Web Player
  • 25987 Views
  • 29 replies
  • 12 likes

playlists

hi i was browsing through spotify’s ‘emo forever’ and there’s no welcome to the black parade by mcr which is basically the anthem of emos thank you please take this into consideration note that no inconvenience is meant to be caused

  • Newbie
  • hi i was browsing through spotify’s ‘emo forever’ and there’s no welcome to the black parade by mcr which is basically the anthem of emos  thank you please take this into consideration note tha...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Solved!! maximale Anzahl der Downloads erreicht

so ich bin langsam an den Punkt amgekommen, das ich mein spotify abo nicht verlängern werde.ich habe spotify permium seit 2 Jahren.heute kam die Nachricht das ich die maximale anzahl von Downloads erreicht habe (es ist noch genügen Speicher vorhanden...

  • Casual Listener
  • so ich bin langsam an den Punkt amgekommen, das ich mein spotify abo nicht verlängern werde. ich habe spotify permium seit 2 Jahren. heute kam die Nachricht das ich die maximale anzahl von Download...
  • Holle_06
  • Newbie
  • 15175 Views
  • 3 replies
  • 2 likes
  • Other
    Samsung
  • 15175 Views
  • 3 replies
  • 2 likes

Change playlist ablum cover for 'This Is:Dire Straits'

Can you please update the 'This Is: Dire Straits' playlist thumnail/album cover as a a picture of the band instead of some picutres of their ablums as it looks old and not very presentable, a picture of the band like you have got for the 'This Is:Pin...

  • Newbie
  • Can you please update the 'This Is: Dire Straits' playlist thumnail/album cover as a a picture of the band instead of some picutres of their ablums as it looks old and not very presentable, a picture...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Profile link with username instead of randomly generated ID

Hi, I just went through a migration for my newly created account and it all went well. Except now, my profile link contains the randomly generated ID as a user parameter instead of the actual username itself. My previous profile was accessible via : ...

  • Newbie
  • Hi,   I just went through a migration for my newly created account and it all went well. Except now, my profile link contains the randomly generated ID as a user parameter instead of the actua...
  • 667 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Social
  • 667 Views
  • 0 replies
  • 0 likes

Modern psychedelia

Loving this playlist, Got another band for consideration.Black submarine Ex verve members.

  • Newbie
  • Loving this playlist,   Got another band for consideration. Black submarine Ex verve members.
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes