Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lozmaloid
  • Visitor
  • 25820 Views
  • 140 replies
  • 14 likes
  • Other
  • 25820 Views
  • 140 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 23338 Views
  • 9 replies
  • 2 likes
  • Other
  • 23338 Views
  • 9 replies
  • 2 likes

Disattivare funzione "riproduzione casuale"

Ciao a tutti,vorrei chiedere un aiuto su come disattivare la funzione di riproduzione casuale delle playlist offline. Specifico che sono utente premium e utilizzo la app di Spotify per Windows Phone (Lumia 930). Ho provato a premere il pulsante "ripr...

  • Newbie
  • Ciao a tutti, vorrei chiedere un aiuto su come disattivare la funzione di riproduzione casuale delle playlist offline. Specifico che sono utente premium e utilizzo la app di Spotify per Windows Phon...
  • LorenzoValsoia
  • Newbie
  • 9275 Views
  • 1 replies
  • 1 likes
  • 9275 Views
  • 1 replies
  • 1 likes

Not Following Artists I have followed in the past.

I've noticed that a lot of artists I followed last year are not showing that I am not longer folowing them. Has anyone else had this?

  • Casual Listener
  • I've noticed that a lot of artists I followed last year are not showing that I am not longer folowing them. Has anyone else had this? 
  • djtonamex
  • Music Fan
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

Block spotify firewall

I would like to block the spotify app in my company, but which ports and which protocol does spotify use for the music stream?

  • Newbie
  • I would like to block the spotify app in my company, but which ports and which protocol does spotify use for the music stream?
  • Sebasty
  • Community Legend
  • 12030 Views
  • 1 replies
  • 0 likes
  • 12030 Views
  • 1 replies
  • 0 likes

Feedback Form

I have an idea.It's pretty simple. Create a Feedback Form (instead of forum, like currently, I start a topic just because I wat to suggest something) for Spotify users to send their feedbacks. On any matter, especially user experience. Because we use...

  • Newbie
  • I have an idea. It's pretty simple.   Create a Feedback Form (instead of forum, like currently, I start a topic just because I wat to suggest something) for Spotify users to send their feed...
  • Mashood
  • Casual Listener
  • 1501 Views
  • 1 replies
  • 2 likes
  • 1501 Views
  • 1 replies
  • 2 likes

Denon AVR-X2200W Spotify connect crashes when phone comes out of standby

I'm having a very strange network issue with my Denon AVR-X2200W receiver when using Spotify connect. The situation: I stream music on the receiver using Spotify connect. When my phone (OnePlus 5, Android) wakes up from standby, i.e. when I unlock it...

  • Casual Listener
  • I'm having a very strange network issue with my Denon AVR-X2200W receiver when using Spotify connect.   The situation: I stream music on the receiver using Spotify connect. When my phone (OneP...
  • serkamo
  • Newbie
  • 3118 Views
  • 7 replies
  • 1 likes
  • Denon
  • 3118 Views
  • 7 replies
  • 1 likes

[Web Player] Volume resetting volume

I have a problem with the volume resetting to 100% everytime the music switsches to an ad. And when it switsches back to the music it's reset to 100% volume again

  • Casual Listener
  • I have a problem with the volume resetting to 100% everytime the music switsches to an ad. And when it switsches back to the music it's reset to 100% volume again 😞
  • racinreaver
  • Casual Listener
  • 11008 Views
  • 9 replies
  • 10 likes
  • Web Player
    Windows
  • 11008 Views
  • 9 replies
  • 10 likes

More metadata could prevent new releases from disappearing into nirvana

Thank you for publishing lots of new releases. But if you look at some examples from the classical genre, e.g. :Bach: Goldberg Variations, BWV 988 von Johann Sebastian Bachit is almost worthless for friends of this music not having complete metadata ...

  • Casual Listener
  • Thank you for publishing lots of new releases. But if you look at some examples from the classical genre, e.g. : Bach: Goldberg Variations, BWV 988 von Johann Sebastian Bach it is almost worthless ...
  • 516 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Search
  • 516 Views
  • 0 replies
  • 0 likes

Australian Conservative Playlist

I was unaware when i joined this organisation that it was a liberal sensing marxist one? Please enlighten me of the stance you take on conservative figures and why you feel their views(Playlist) is offensive. I find this very unfair and I am disguste...

  • Newbie
  • I was unaware when i joined this organisation that it was a liberal sensing marxist one? Please enlighten me of the stance you take on conservative figures and why you feel their views(Playlist)&nbsp...
  • 465 Views
  • 0 replies
  • 3 likes
  • 465 Views
  • 0 replies
  • 3 likes

Domain spotiffy.net

Hi,Are announcing a promotion to get premium on a strange domain called spotiffy.netWhich I believe is fake.I do not know if im in the correct topic area, if not, im sorry.

  • Newbie
  • Hi, Are announcing a promotion to get premium on a strange domain called spotiffy.net Which I believe is fake.I do not know if im in the correct topic area, if not, im sorry.  
  • 1567 Views
  • 0 replies
  • 0 likes
  • Other
  • 1567 Views
  • 0 replies
  • 0 likes

Solved!! Compatible MP3 Players

Hello all! I just saw an ad on Spotify today, advertising the Roku app. I was very happy to hear that Spotify is on Roku. I'm now giving premium a second look. If I'm to be paying for premium, I'm going to want to be able to carry my favorite playlis...

  • Regular
  • Hello all! I just saw an ad on Spotify today, advertising the Roku app. I was very happy to hear that Spotify is on Roku. I'm now giving premium a second look. If I'm to be paying for premium, I'm go...
  • Anawoo
  • Newbie
  • 503418 Views
  • 50 replies
  • 6 likes
  • 503418 Views
  • 50 replies
  • 6 likes

Koptelefoon

Ik heb een JBL e40bt en ik kan met deze koptelefoon via Spotify niet pauzeren of Doorspoelen. Ik heb het geprobeerd via mijn zus haar telefoon en bij haar werkt het wel. Ik zou graag willen weten waar dat aan ligt

  • Newbie
  • Ik heb een JBL e40bt en ik kan met deze koptelefoon via Spotify niet pauzeren of Doorspoelen. Ik heb het geprobeerd via mijn zus haar telefoon en bij haar werkt het wel. Ik zou graag willen weten waa...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

Says "You're Offline" on Vizio Tv

Hi guys,I could really use some help!I have a Vizio Tv that has a Firestick. It has been working fine for months then last few days has been saying "You're Offline" when i try to open Spotify. It doenst give any option to do anything like log in on t...

  • Casual Listener
  • Hi guys, I could really use some help! I have a Vizio Tv that has a Firestick.  It has been working fine for months then last few days has been saying "You're Offline" when i try to open Spoti...
  • 440 Views
  • 0 replies
  • 0 likes
  • Other
  • 440 Views
  • 0 replies
  • 0 likes

Artist Playlist

I have certain playlist for one artist and i hate when spotify suggests other artists, that’s all.

  • Newbie
  • I have certain playlist for one artist and i hate when spotify suggests other artists, that’s all.
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Web player not working.

I've switched to the web player version (on Google Chrome) a few months ago, as the desktop app caused my PC to crash when opened, but now the web player refuses to work. Whenever I select a song, nothing happens at all. I've tried deleting the cache...

  • Newbie
  • I've switched to the web player version (on Google Chrome) a few months ago, as the desktop app caused my PC to crash when opened, but now the web player refuses to work. Whenever I select a song, no...
  • Sebasty
  • Community Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Chromecast Audio Connectivity

Spotify won't connect to Chromecast Audio. This afternoon it just stopped. It's worked without issue (more or less) for several months. I have two CCA devices. Both are showing up on the Spotify app as "Devices Available" on both an Android tablet an...

  • Newbie
  • Spotify won't connect to Chromecast Audio. This afternoon it just stopped. It's worked without issue (more or less) for several months.   I have two CCA devices. Both are showing up on the Spo...
  • Chromecast-user
  • Casual Listener
  • 1061 Views
  • 5 replies
  • 0 likes
  • 1061 Views
  • 5 replies
  • 0 likes

Track shows in search but won't open

My tracks release date was set to 18/1/18. Since then i can see my track in the search but always get the "something went wrong error". Tried searching on my friends device, same thing. What's the issue, this is my first release on spotify.

  • Regular
  • My tracks release date was set to 18/1/18. Since then i can see my track in the search but always get the "something went wrong error". Tried searching on my friends device, same thing. What's the is...
  • djmaksofficial
  • Regular
  • 1223 Views
  • 9 replies
  • 0 likes
  • 1223 Views
  • 9 replies
  • 0 likes

Solved!! Spotify wrapped 2017

Hello! I can't see my 2017 stats on Spotify. I only see 2 playlists and I really would like to see how many minutes of music did I stream and what genre.Here is what I see:

  • Newbie
  • Hello! I can't see my 2017 stats on Spotify. I only see 2 playlists and I really would like to see how many minutes of music did I stream and what genre. Here is what I see:  
  • Sebasty
  • Community Legend
  • 7340 Views
  • 1 replies
  • 0 likes
  • 7340 Views
  • 1 replies
  • 0 likes

Pay Artists More

Spotify is a wonderful app that can really help smaller artists gain exposure and a wider audience. This is wonderful, but artists usually can’t survive on touring alone and they have to sacrifice other areas of their lives so that they can continue ...

  • Newbie
  • Spotify is a wonderful app that can really help smaller artists gain exposure and a wider audience. This is wonderful, but artists usually can’t survive on touring alone and they have to sacrifice ot...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Error code (WV-33899-2)

When I go to use Spotify on my ps4 this error pops up. I’m connected to the internet, I’ve also tried disconnecting my psn but that doesn’t work either. Does anyone know what’s wrong? It’s been like this for a week

  • Casual Listener
  • When I go to use Spotify on my ps4 this error pops up. I’m connected to the internet, I’ve also tried disconnecting my psn but that doesn’t work either. Does anyone know what’s wrong? It’s been like ...
  • Abby654
  • Casual Listener
  • 1582 Views
  • 4 replies
  • 0 likes
  • 1582 Views
  • 4 replies
  • 0 likes