Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23942 Views
9 replies
2 likes
my idea is that the remote function actually does its frickin job, it's kinda useless yand really annoying if i have to physically walk over to my PC every other time because the app on my phone wont sync or says its offline or the desktop is recogni...
my idea is that the remote function actually does its frickin job, it's kinda useless yand really annoying if i have to physically walk over to my PC every other time because the app on my phone wont...
Visitor
296 Views
2 replies
0 likes
track 9 is replaced by track 2. same thing on pc and phonehttps://open.spotify.com/album/67F6hVa1GWOqQrLCE5sFWR?si=O-jEm9lfRa-jtmwyNIfi_A
track 9 is replaced by track 2. same thing on pc and phone https://open.spotify.com/album/67F6hVa1GWOqQrLCE5sFWR?si=O-jEm9lfRa-jtmwyNIfi_A
Moderator
255 Views
1 replies
0 likes
I could not a place to just leave my comments. I love the app guys. But your UI is getting worse with every update (On Android). For starters why is selecting between albums, playlist or artists done through those tab filters. because now the default...
I could not a place to just leave my comments. I love the app guys. But your UI is getting worse with every update (On Android). For starters why is selecting between albums, playlist or artists do...
161 Views
0 replies
0 likes
I’m having the same issue both on my Soundcore Liberty 4NC headphones and my car with the regular Bluetooth. It shows that I am playing music to the headphones and car ( both on the phone and watch showing it’s playing and connected). The volume I’ve...
I’m having the same issue both on my Soundcore Liberty 4NC headphones and my car with the regular Bluetooth. It shows that I am playing music to the headphones and car ( both on the phone and watch s...
Not applicable
516 Views
2 replies
0 likes
Videos used to work for specific podcasts, now it only shows a picture. Its the same in Android, Web and Desktop(linux) version. Is this related to my account's region? How can I get podcast videos back?
Videos used to work for specific podcasts, now it only shows a picture. Its the same in Android, Web and Desktop(linux) version. Is this related to my account's region? How can I get podcast videos b...
Moderator
280 Views
1 replies
0 likes
PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueI'm seeing an issue where I am unable to add a track to a playlist on spotify web player. I right click, then try to add to playlist and am met with just a blank black screen. I have ...
Plan Premium Country UK Operating System Windows 10 My Question or Issue I'm seeing an issue where I am unable to add a track to a playlist on spotify web player. I right click...
Moderator
13002 Views
45 replies
67 likes
Thanks.for reply, but it is not setup related. Steps to follow.. Play music (playlist). Press left bottom album, press top right album and it should take you to album from which track is playing: Not any track is green. Not working! Play music (que)....
Thanks.for reply, but it is not setup related. Steps to follow.. Play music (playlist). Press left bottom album, press top right album and it should take you to album from which track is playin...
Moderator
794 Views
5 replies
0 likes
PlanPremiumCountryHungaryDevice(Xiaomi Note 12 Pro 5G) My Question or IssueI had an X/Twitter that's essentially just for sharing lyrics but as of lately the picture of the lyrics doesn't show up anymore only the link and the lyrics are stamp sized. ...
Plan Premium Country Hungary Device (Xiaomi Note 12 Pro 5G) My Question or Issue I had an X/Twitter that's essentially just for sharing lyrics but as of lately the picture of the lyri...
Visitor
2735 Views
6 replies
0 likes
I have already updated the app to the newest version and also tried it on several devices, I never get the notification. There is just a circular arrow that loads for a second and then resets and nothing happens.
I have already updated the app to the newest version and also tried it on several devices, I never get the notification. There is just a circular arrow that loads for a second and then resets and not...
Spotify Star
802 Views
1 replies
0 likes
In the Play Store description for Spotify Premium, it says, "Get instant access to Spotify with our Tiles and Complications." Yet THERE ARE NO TILES at least on Pixel Watch running Wear OS 3. (Are there any complications?) It is ridiculous that while...
In the Play Store description for Spotify Premium, it says, "Get instant access to Spotify with our Tiles and Complications." Yet THERE ARE NO TILES at least on Pixel Watch running Wear OS 3.&n...
Regular
1447 Views
2 replies
0 likes
I listen to my playlist on my work computer via the Spotify app. After work, I use my iPhone to listen to the same playlist, but it doesn't play the last song that was on when I left work. And I notice that second device I use after using one in the ...
I listen to my playlist on my work computer via the Spotify app. After work, I use my iPhone to listen to the same playlist, but it doesn't play the last song that was on when I left work. And I noti...
Casual Listener
257 Views
2 replies
0 likes
Navigating between podcast episodes is quite challenging due to the lack of next/previous episode buttons. For instance, if I’m listening to episode 70 and want to switch to episode 71, I have to click on the podcast title, scroll through the list, a...
Navigating between podcast episodes is quite challenging due to the lack of next/previous episode buttons. For instance, if I’m listening to episode 70 and want to switch to episode 71, I have to cli...
Moderator
403 Views
1 replies
1 likes
I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am using the Spotify App from Samsung's library. Is anyone...
I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am...
Not applicable
62610 Views
36 replies
33 likes
Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....? Wtf its like I never used it before I'm pissed...
Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....
Moderator
5622 Views
3 replies
0 likes
I use an Apple TV to listen, I have a free account. When I start open the app and start listening, it will play until an ad, then it will not restart the music. I have to shut down the app and restart. I have deleted app and reinstalled, it doesn’t m...
I use an Apple TV to listen, I have a free account. When I start open the app and start listening, it will play until an ad, then it will not restart the music. I have to shut down the app and restar...
Moderator
985 Views
5 replies
2 likes
I want to switch the hulu account associated with my Spotify Premium
I want to switch the hulu account associated with my Spotify Premium
Spotify Star
267 Views
1 replies
0 likes
When i search for my display name in search, my profile does not come up. When i search for one of my friends' display names it comes up, but when i search for my display name from other accounts my profile does not come up. Is there a way to fix thi...
When i search for my display name in search, my profile does not come up. When i search for one of my friends' display names it comes up, but when i search for my display name from other accounts my ...
Casual Listener
342 Views
2 replies
0 likes
I just see the Spotify logo no album
I just see the Spotify logo no album
Moderator
160 Views
1 replies
0 likes
It keeps telling me to click the three dots in the upper left corner but I don't see the three dots. Also keep in mind I'm on a chrome book.
It keeps telling me to click the three dots in the upper left corner but I don't see the three dots. Also keep in mind I'm on a chrome book.
Moderator
213 Views
1 replies
0 likes
PlanPremiumCountryBulgariaDevice + OSDell Latitude 5520, Windows 11 ProSlack version4.32.127 64-bitMy Question or IssueIn the past, I have been able to post a Spotify URL link in a Slack channel, (a song, a playlist, a podcast episode, etc.), and it ...
Plan Premium Country Bulgaria Device + OS Dell Latitude 5520, Windows 11 Pro Slack version 4.32.127 64-bit My Question or Issue In the past, I have been able to post a Spotify URL link in a ...
Casual Listener
3842 Views
13 replies
0 likes
