Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 16083 Views
  • 8 replies
  • 1 likes
  • Other
  • 16083 Views
  • 8 replies
  • 1 likes

Song is not available, can't play music.

Last night, I was scrolling through some artists and found one album that I liked, so I saved it to my music. But the next day, the songs/the album was vanished from my library, both on my Mac and my iPhone. I can't search it up or open it. So, I wen...

  • Newbie
  • Last night, I was scrolling through some artists and found one album that I liked, so I saved it to my music. But the next day, the songs/the album was vanished from my library, both on my Mac and my...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Onkyo CRN-755: Spotify Connect

I have bought the Onkyo CRN-755 especially because it has onboard Spotify. Using the Onkyo Remote Control 3 app for using Spotify on the CRN-755 is a disaster.Performing a Spotify search with Onkyo Remote Control took minutes when the same search too...

  • Casual Listener
  • I have bought the Onkyo CRN-755 especially because it has onboard Spotify.   Using the Onkyo Remote Control 3 app for using Spotify on the CRN-755 is a disaster. Performing a Spotify search w...
  • Corto1
  • Casual Listener
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Music disappearing from playlists

I had around 20 playlists with about 10-18 songs on each one that were working perfectly and now all the playlists have been limited to 3-4 songs. It was all different music by all artists that all disappeared on the same day. Is there anyway to get ...

  • Newbie
  • I had around 20 playlists with about 10-18 songs on each one that were working perfectly and now all the playlists have been limited to 3-4 songs. It was all different music by all artists that all d...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Spotify Android very slow and irresponsive. Songs cutting out

I'm running Spotify on my Galaxy S7 Edge. After a while the app began responding Very slowly. long load times and sometimes even crashes. Often I find myself having to close the app and restart it multiple times before it works. When it does work son...

  • Regular
  • I'm running Spotify on my Galaxy S7 Edge. After a while the app began responding Very slowly. long load times and sometimes even crashes. Often I find myself having to close the app and restart ...
  • sjmellor
  • Casual Listener
  • 1622 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 1622 Views
  • 4 replies
  • 0 likes

White spaces

For the Dutch website:Between date and "automatisch" needs a white space. Between price and "in" needs a white space. See attachment.Page: https://www.spotify.com/nl/account/overview/?utm_source=spotify&utm_medium=menu&utm_campaign=your_account

  • Newbie
  • For the Dutch website: Between date and "automatisch" needs a white space. Between price and "in" needs a white space. See attachment. Page: https://www.spotify.com/nl/account/overview/?ut...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Philips Fidelio Spotify Search issue

Hello! I have been happily using my Spotify Premium account with my Philips Fidelio AW9000 and AW5000 speakers for a while. But the last couple of days, I can no longer search for music from the device - whatever search terms I put in, I get a 'searc...

  • Newbie
  • Hello!   I have been happily using my Spotify Premium account with my Philips Fidelio AW9000 and AW5000 speakers for a while. But the last couple of days, I can no longer search for music from...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Popular list won't update

Hello, My bands Yellow Plague popular songs list don't update. It is been the same over 2 weeks and we have released new album then.But those new songs don't get to the popular list. Those new songs have more listeners and more time played.

  • Newbie
  • Hello,   My bands Yellow Plague popular songs list don't update. It is been the same over 2 weeks and we have released new album then. But those new songs don't get to the popular list. Those...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Solved!! Webplayer: Unable to share song link URLs

Hi, on the webplayer - if we use the 'Copy Spotify URL' option for a song - the URL no longer resolves properly (opening the song in the webplayer). Also the Slack preview integration seems to have stopped working at the same time. Here's an example ...

  • Casual Listener
  • Hi, on the webplayer - if we use the 'Copy Spotify URL' option for a song - the URL no longer resolves properly (opening the song in the webplayer).   Also the Slack preview integration seems ...
  • Bruce8
  • Newbie
  • 1365 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 1365 Views
  • 3 replies
  • 0 likes

LG smart tv. Only What's New category available. few searches available.

Loaded Spotify from LG content store. it works, but only category i can see is What's New. and only a few search choices come up for artists or songs or albums.have removed account and reloaded a few times. no improvement.

  • Newbie
  • Loaded Spotify from LG content store.  it works, but only category i can see is What's New.  and only a few search choices come up for artists or songs or albums. have removed account and ...
  • evripidis
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • Other
  • 214 Views
  • 1 replies
  • 0 likes

Twitter @ Change Possibly Broken

I'm someone who occasionally changes their Twitter @ address and I think it's broken my ability to connect Spotify to Twitter. I had my twitter info entered into Spotify originally and it worked fine, but once I changed @'s, it seems as though I'm st...

  • Newbie
  • I'm someone who occasionally changes their Twitter @ address and I think it's broken my ability to connect Spotify to Twitter. I had my twitter info entered into Spotify originally and it worked fine...
  • Marcio_P3
  • Casual Listener
  • 375 Views
  • 3 replies
  • 1 likes
  • Web Player
    Windows
  • 375 Views
  • 3 replies
  • 1 likes

Have a Roku and not showing playlists at all, help?

I logged into my Roku Spotify and tried opening it, all it is showing is Search, What's New, Top Tracks, and Accounts. Yes i logged out, and logged back in, yes i reset the roku... and it shows NOTHING... can anyone help me out please?

  • Newbie
  • I logged into my Roku Spotify and tried opening it, all it is showing is Search, What's New, Top Tracks, and Accounts.  Yes i logged out, and logged back in, yes i reset the roku... and it shows...
  • Dhill
  • Regular
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Explain to me why there is no QUEUE option in a browser

Whose genius idea was it to take away this simple feature for in-browser computer playing? Would it really take that much skin off your back to put it back? I think the going assumption was that users would be able to leave the web browser and downlo...

  • Regular
  • Whose genius idea was it to take away this simple feature for in-browser computer playing? Would it really take that much skin off your back to put it back? I think the going assumption was that user...
  • 158 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 158 Views
  • 0 replies
  • 1 likes

Planetarium/Sufjan Stevens presale

I'm a premium subscriber and wondering how come I don't ever get Presale codes. Looking for the Planetarium presale code for the show in Oakland in July. Sucks that I don't have it.

  • Newbie
  • I'm a premium subscriber and wondering how come I don't ever get Presale codes. Looking for the Planetarium presale code for the show in Oakland in July. Sucks that I don't have it. 
  • owludoin
  • Newbie
  • 970 Views
  • 4 replies
  • 0 likes
  • 970 Views
  • 4 replies
  • 0 likes

Spotify for dekstop keeps re-downloading ever time restarted

Whenever I restart my app, all my downloaded playlist automatically re-download. It happened to my desktop app and also android app. What is happening? If i have internet its fine but what if i need to actually listen to it online?

  • Newbie
  • Whenever I restart my app, all my downloaded playlist automatically re-download. It happened to my desktop app and also android app. What is happening?  If i have internet its fine but what if ...
  • 249 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 249 Views
  • 0 replies
  • 0 likes

Philips Fidelio A9 AW9000 stopped playing Spotify

Since several weeks my Philips speakers stopped showing playlists in Spotify. I'm still able to use the "find" function to listen to music. But none of the playlist will load,even not the suggestions of Spotify.I did try all the things Philips sugges...

  • Casual Listener
  • Since several weeks my Philips speakers stopped showing playlists in Spotify. I'm still able to use the "find" function to listen to music. But none of the playlist will load,even not the suggestions...
  • whotify
  • Newbie
  • 1292 Views
  • 4 replies
  • 0 likes
  • Philips
  • 1292 Views
  • 4 replies
  • 0 likes

Multiroom audio possible over different networks

In my flat we have poor coverage with WiFi from the router so i use a WiFi extender to create another network. I'm thinking of getting some audio Chromecast's to play music across rooms at the same time but I'm not sure if that will work due to the n...

  • Newbie
  • In my flat we have poor coverage with WiFi from the router so i use a WiFi extender to create another network. I'm thinking of getting some audio Chromecast's to play music across rooms at the same t...
  • MattSuda
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Registration issue

Spotify,First of all... why do I have to spend literally 20 mins finding out how to post on this thing? Honestly as a CS graduate, figuring a web page out should not take that long! Make this user-friendly for crying out loud. (Rant over)So, I got fo...

  • Newbie
  • Spotify, First of all... why do I have to spend literally 20 mins finding out how to post on this thing? Honestly as a CS graduate, figuring a web page out should not take that long! Make this user-...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Other
  • 228 Views
  • 1 replies
  • 0 likes

When phone turns off spotify logs out, deletes offline songs

I'm beginning to get extremely frustrated. I am running the newest IOS software and updated app, but this has happened to me over 4 times in the last 2 weeks. I'm considering just cancelling my subscription due to the fact that I am wasting money. So...

  • Newbie
  • I'm beginning to get extremely frustrated. I am running the newest IOS software and updated app, but this has happened to me over 4 times in the last 2 weeks. I'm considering just cancelling my subsc...
  • volkansarici
  • Newbie
  • 688 Views
  • 1 replies
  • 0 likes
  • BB10
    music
    WP 8
  • 688 Views
  • 1 replies
  • 0 likes