Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 16044 Views
  • 8 replies
  • 1 likes
  • Other
  • 16044 Views
  • 8 replies
  • 1 likes

Spotify New 2017 Web Player Interface lost my saved artist

Hi All, I am using web player.. I also have a premium account. For some reason, as I tried to check my saved artist, everything is lost! Can someone help me reolve this? Thanks!

  • Regular
  • Hi All,   I am using web player..   I also have a premium account.   For some reason, as I tried to check my saved artist, everything is lost!   Can someone help me reolve...
  • 136 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 136 Views
  • 0 replies
  • 0 likes

Update genre 'New Releases' more often

Recently took a look at the Punk New Releases page, and it's still showing releases from over 3 years ago. I think it needs to be updated and expanded a little more...

  • Newbie
  • Recently took a look at the Punk New Releases page, and it's still showing releases from over 3 years ago. I think it needs to be updated and expanded a little more...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Sync playlist

Good evening!I have this problem: I save a song to my personal playlist on the computer and the saved music does not sync to my mobile phone download (Playlist is set to download). And when saved on the phone, the song does not appear to be played on...

  • Newbie
  • Good evening! I have this problem: I save a song to my personal playlist on the computer and the saved music does not sync to my mobile phone download (Playlist is set to download). And when saved o...
  • 138 Views
  • 0 replies
  • 0 likes
  • music
  • 138 Views
  • 0 replies
  • 0 likes

Volume Control

The new web player has a problem with the volume control. Every time I turn it down, once it goes to a new song, the volumes goes back up. It also suddenly stops and resumes the music. Can someone help me with this?

  • Regular
  • The new web player has a problem with the volume control. Every time I turn it down, once it goes to a new song, the volumes goes back up. It also suddenly stops and resumes the music. Can someone he...
  • Kalkuff
  • Regular
  • 374 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 374 Views
  • 1 replies
  • 1 likes

Rap Caviar music videos

The music videos featured on the playlist are much louder than the normal songs. This is very annoying and should be fixed.

  • Newbie
  • The music videos featured on the playlist are much louder than the normal songs. This is very annoying and should be fixed. 
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Here is A great idea I just thought off

Hey Spotify, Just wanted to let you know of this great thing I just discovered. I found a photo that I took that you guys have posted as your own photo with a Discover Weekly playlist that I did not make behind it. My idea is maybe ask next time you ...

  • Casual Listener
  • Hey Spotify,  Just wanted to let you know of this great thing I just discovered. I found a photo that I took that you guys have posted as your own photo with a Discover Weekly playlist tha...
  • tclaxton3-us
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Connecting Spotify to Amazon Echo

Echo option is not showing up in my devices nor are any kind of 'find new devices' - how do I connect my spotify to my amazon echo with this feature not working for me?

  • Casual Listener
  • Echo option is not showing up in my devices nor are any kind of 'find new devices' - how do I connect my spotify to my amazon echo with this feature not working for me?
  • fabriciorsilva
  • Newbie
  • 760 Views
  • 4 replies
  • 0 likes
  • Other
  • 760 Views
  • 4 replies
  • 0 likes

New Web Player is garbage.

Why did you strip all of the functionality of the web player out? No more play queue? No more seeing how many likes a song has? No more suggested/similar songs in the bottom right? These are all features i used every day..... Please make the web play...

  • Casual Listener
  • Why did you strip all of the functionality of the web player out? No more play queue? No more seeing how many likes a song has? No more suggested/similar songs in the bottom right? These are all feat...
  • stevenmwade
  • Casual Listener
  • 1767 Views
  • 6 replies
  • 4 likes
  • 1767 Views
  • 6 replies
  • 4 likes

How come I can't view all of my artists in the new web player?

In the new version of webplayer that came out this week, it looks like they changed the "your music" function so that I'm only able to view artists I follow, not all of my artists like I can on my phone/used to in webplayer. Is there any way around t...

  • Casual Listener
  • In the new version of webplayer that came out this week, it looks like they changed the "your music" function so that I'm only able to view artists I follow, not all of my artists like I can on my ph...
  • frank883
  • Casual Listener
  • 1202 Views
  • 2 replies
  • 1 likes
  • Web Player
    Windows
  • 1202 Views
  • 2 replies
  • 1 likes

Partial albums are not showing.

I just got the updated version of the Web Player. I don't mind the new UI, but one thing I did notice is that I can't access partily filled albums from the 'Albums' page. Quite a few of the artists I originally had havealso gone missing. However, the...

  • Newbie
  • I just got the updated version of the Web Player. I don't mind the new UI, but one thing I did notice is that I can't access partily filled albums from the 'Albums' page. Quite a few of the artists I...
  • 242 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! How to "train" Discover Weekly?

Is there any way of resetting Discover Weekly algorithms? I spent close to a year actively not listening to any djent, death metal or modern prog rock on Spotify in an attempt to re-train this feature because practically all the recommendations I was...

  • Newbie
  • Is there any way of resetting Discover Weekly algorithms? I spent close to a year actively not listening to any djent, death metal or modern prog rock on Spotify in an attempt to re-train this featur...
  • MartinStoichkov
  • Community Legend
  • 2706 Views
  • 1 replies
  • 0 likes
  • 2706 Views
  • 1 replies
  • 0 likes

Spotify web Player (play.spotify.com) redirects to open.spotify.com

The Spotify web Player is redirecting to the Open.Spotify.com player, Most of my music is not really showing up in Albums. I don't want to download the desktop version as it is easier to use in my browser, most of the time I am working on a Chromeboo...

  • Newbie
  • The Spotify web Player is redirecting to the Open.Spotify.com player,   Most of my music is not really showing up in Albums.   I don't want to download the desktop version as it is easi...
  • takbok
  • Regular
  • 558 Views
  • 1 replies
  • 4 likes
  • Web Player
  • 558 Views
  • 1 replies
  • 4 likes

Complete Playlists greyed out

For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify web player. On my phone app, when I choose that part...

  • Casual Listener
  • For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify w...
  • MattSuda
  • Spotify Star
  • 4682 Views
  • 1 replies
  • 0 likes
  • Other
  • 4682 Views
  • 1 replies
  • 0 likes

Audio Book: Tracks suddenly disappeared

All sudden all tracks from my audio book I just have listened were gone. After one week now half of them are back in white (playable) but the rest stays grey (unplayable). Strange. I have installed the spotify app again and I have tried it on my desk...

IMG_5980.PNG
  • Casual Listener
  • All sudden all tracks from my audio book I just have listened were gone. After one week now half of them are back in white (playable) but the rest stays grey (unplayable). Strange. I have installed t...
  • MattSuda
  • Spotify Star
  • 1280 Views
  • 1 replies
  • 2 likes
  • Other
  • 1280 Views
  • 1 replies
  • 2 likes

Annoying Emails

Can you stop sending emails that say "my favourite artists" or "the bands you love". Some of them I've never even heard of, others, I may have listened to once or twice. That doesn't make them my favourites, or bands "I love".

  • Newbie
  • Can you stop sending emails that say "my favourite artists" or "the bands you love".  Some of them I've never even heard of, others, I may have listened to once or twice.  That doesn't make...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Facebook "Music Stores" feature

Facebook has a great embed feature when you post a Spotify link that they call "Music Stores." It allows you to play a 30 second preview of a song without leaving the Facebook app or opening spotify. My question is, do these "previews" count towards ...

  • Newbie
  • Facebook has a great embed feature when you post a Spotify link that they call "Music Stores." It allows you to play a 30 second preview of a song without leaving the Facebook app or opening spotify....
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Other
  • 226 Views
  • 1 replies
  • 0 likes

Can't Collaborate

When I click add to playlist (drag and drop R.I.P.), I don't seem to be able to add to collaborative playlists. This a bug or just another feature removed from Web Player? y u do dis

  • Casual Listener
  • When I click add to playlist (drag and drop R.I.P.), I don't seem to be able to add to collaborative playlists. This a bug or just another feature removed from Web Player?   y u do dis
  • 318 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 318 Views
  • 0 replies
  • 0 likes

HD music

How do I stream HD music on my Sony ump-h1? I have upgraded to premium on my iPhone but I can't get the adjustments to my sound quality when I am using the player.

  • Newbie
  • How do I stream HD music on my Sony ump-h1? I have upgraded to premium on my iPhone but I can't get the adjustments to my sound quality when I am using the player.  
  • MattSuda
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • Sony
  • 623 Views
  • 1 replies
  • 0 likes