Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11821 Views
  • 80 replies
  • 9 likes
  • Other
  • 11821 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20435 Views
  • 9 replies
  • 2 likes
  • Other
  • 20435 Views
  • 9 replies
  • 2 likes

group listening amongst friends

amongst my friends list (like from facebook friends), i would like to listen to the same tracks they listen to in synchrinization with them, so that whenever they change their track they listen to i would like to listen to the new track they listen t...

  • Casual Listener
  • amongst my friends list (like from facebook friends), i would like to listen to the same tracks they listen to in synchrinization with them, so that whenever they change their track they listen to i ...
  • 29 Views
  • 0 replies
  • 1 likes
  • 29 Views
  • 0 replies
  • 1 likes

Superuser Contribution Audiobook won’t play. I haven’t used any hours this month.

My online account states I haven’t used any hours this month for audiobook, but the app says I used all my hours. I am the account holder.

  • Visitor
  • My online account states I haven’t used any hours this month for audiobook, but the app says I used all my hours. I am the account holder.
  • Maria
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible change plan from "individual" to "duo" during the trial period

I'd like to change from individual to duo but i get this error:Error: Unable to change plans. You may not be eligible for this plan, you may not have a payment method on file, or the plan may already be associated with your account.My trial period ex...

  • Visitor
  • I'd like to change from individual to duo but i get this error: Error: Unable to change plans. You may not be eligible for this plan, you may not have a payment method on file, or the plan may alr...
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tesla app plays Private session from another device

PlanPremiumCountryCroatiaDeviceMacbook Air, Tesla Model 3Operating SystemMacOS Sonoma 14.5, Tesla v12 (2024.20.9) My Question or IssueI listen to LoFi beats at work and I have Private session turned on on my Mac Spotify app. When i get in the car it ...

  • Casual Listener
  • Plan Premium Country Croatia Device Macbook Air, Tesla Model 3 Operating System MacOS Sonoma 14.5, Tesla v12 (2024.20.9)   My Question or Issue I listen to LoFi beats at work and I hav...
  • Joan
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Espresso' plays upon app restart

PlanFreeDeviceiPhone 8Operating SystemiOS 16.7.7 My Question or IssueWhenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while, when I open the app, it automatically opens 'Espresso' by Sabrina Carpe...

  • Regular
  • Plan Free Device iPhone 8 Operating System iOS 16.7.7   My Question or Issue Whenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while,...
  • sisu_yooper
  • Newbie
  • 3232 Views
  • 16 replies
  • 2 likes
  • Other
  • 3232 Views
  • 16 replies
  • 2 likes

Superuser Contribution My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • I created a new playlist in our profile and when I search for it by the exact title it doesn't show up.  I also tried searching for it with the first word only and it still does not come up.&nbs...
  • のぞみ
  • Visitor
  • 20435 Views
  • 9 replies
  • 2 likes
  • Other
  • 20435 Views
  • 9 replies
  • 2 likes

Superuser Contribution "1 Songs" pluralization issue

The meta tag for the following page is "Single · Stealth · 2024 · 1 songs":https://open.spotify.com/album/1jGXMtxk1AcCLxCCNq5Sed This results "1 songs" appearing in the preview below and in search engine results. It appears correctly on the page as "...

  • Casual Listener
  • The meta tag for the following page is "Single · Stealth · 2024 · 1 songs": https://open.spotify.com/album/1jGXMtxk1AcCLxCCNq5Sed   This results "1 songs" appearing in the preview below and i...
  • Yordan
  • Moderator
  • 258 Views
  • 3 replies
  • 0 likes
  • Other
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where is Spotify HiFi?

The year is almost over and no HiFi in sight. No news. No communication. Nothing. What's going on? Some info would be nice.

  • Music Fan
  • The year is almost over and no HiFi in sight. No news. No communication. Nothing. What's going on? Some info would be nice. 
  • Rafay78
  • Visitor
  • 27876 Views
  • 94 replies
  • 119 likes
  • Other
  • 27876 Views
  • 94 replies
  • 119 likes

Superuser Contribution [Xbox One] Issues with Spotify App

Hi, 1) Schwarze SUVs by Paula Hartmann breaks after a Minute and Skips.2) Make you Mine by Madison Beer Breaks the App completely. The overlay shifts, the Video Breaks continuosly and usually the album cover doesnt go away for all time after the Vide...

  • Newbie
  • Hi,   1) Schwarze SUVs by Paula Hartmann breaks after a Minute and Skips. 2) Make you Mine by Madison Beer Breaks the App completely. The overlay shifts, the Video Breaks continuosly and usua...
  • Yordan
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Other
  • 189 Views
  • 1 replies
  • 0 likes

Garmin watch. Spotify "Sync failed"

Plan PremiumCountryNew zealandDeviceGarmin 645mOperating SystemSpotify 1.1.32.618.gda5638a6 (Microsoft Store version)Garmin Connect 4.30Garmin 645m 6.60 My Question or IssueSince the most recent Spotify update i get Sync failed when I try to update o...

  • Newbie
  • Plan  Premium Country New zealand Device Garmin 645m Operating System Spotify 1.1.32.618.gda5638a6 (Microsoft Store version) Garmin Connect 4.30 Garmin 645m 6.60   My Question or...
  • Chrono1312
  • Visitor
  • 18573 Views
  • 7 replies
  • 4 likes
  • Connect
  • 18573 Views
  • 7 replies
  • 4 likes

Superuser Contribution unable to open web player

upstream connect error or disconnect/reset before headers. reset reason: overflowPlanPremiumCountryGermanyDeviceLenovo LaptopOperating SystemWin10My Question or Issueam periodically unable to connect to webplayer

  • Casual Listener
  • upstream connect error or disconnect/reset before headers. reset reason: overflow Plan Premium Country Germany Device Lenovo Laptop Operating System Win10 My Question or Issue am periodical...
  • Ash104
  • Visitor
  • 3130 Views
  • 5 replies
  • 1 likes
  • WebPlayer
  • 3130 Views
  • 5 replies
  • 1 likes

Superuser Contribution The left side of spotify screen's side bar will not expand to the right

The left side of spotify screen's side bar will not expand to the right. Please fix it.

  • Casual Listener
  • The left side of spotify screen's side bar will not expand to the right.  Please fix it.
  • a0dd8wpc9czto0vc7q70
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Smart Shuffle keeps replaying the same 7 tracks

Was in a 3 hour car ride. Didn't notice at first due to conversations, but eventually everyone noticed after about first seven songs Smart Shuffle just keeps replaying them. We had to turn Smart Shuffle off, which is a shame. (We like its ability to ...

  • Casual Listener
  • Was in a 3 hour car ride. Didn't notice at first due to conversations, but eventually everyone noticed after about first seven songs Smart Shuffle just keeps replaying them. We had to turn Smart Shuf...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Artist Mix not appearing in their artist mix

PlanFreeCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve had an issue with my Artist Mixes. My “Michael Jackson Mix” doesn’t feature any Mich...

  • Casual Listener
  • Plan Free Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve had...
  • MihailY
  • Moderator
  • 367 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify takes over play/pause button on Amazon Fire cube

PlanPremiumCountryUSDeviceFire Cube and LG tvOperating SystemFire os Whenever I use Spotify on my firecube it takes over the play/pause button on other apps. After using spotify, I exit, and then go to another app, say Netflix, Hulu, or Prime, but if...

  • Casual Listener
  • Plan Premium Country US Device Fire Cube and LG tv Operating System Fire os  Whenever I use Spotify on my firecube it takes over the play/pause button on other apps.&nbsp...
  • Evident911
  • Visitor
  • 5033 Views
  • 17 replies
  • 0 likes
  • Other
  • 5033 Views
  • 17 replies
  • 0 likes

Superuser Contribution “exclusive episodes for subscribers” feed card NOT showing up for all users in our podcast community

We have a podcast hosted on megaphone, and we use the optional exclusive episodes playlist to port our paywalled Patreon content into Spotify. I can see this option on my regular Spotify account, but some of our users cannot. Is this something that w...

  • Visitor
  • We have a podcast hosted on megaphone, and we use the optional exclusive episodes playlist to port our paywalled Patreon content into Spotify.    I can see this option on my regular Spoti...
  • Dessi
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • Other
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Podcasts to other providers

When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Podcasters app and the files are not recognised by App...

  • Casual Listener
  • When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Pod...
  • MickyC73
  • Casual Listener
  • 613 Views
  • 4 replies
  • 0 likes
  • Connect
  • 613 Views
  • 4 replies
  • 0 likes