Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5777 Views
  • 40 replies
  • 6 likes
  • Other
  • 5777 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18808 Views
  • 9 replies
  • 2 likes
  • Other
  • 18808 Views
  • 9 replies
  • 2 likes

Solved!! Your Top Songs 2016

Is there a way to find this playlist again? I didn't save it when it came out, but I would like to find it now.

  • Roadie
  • Is there a way to find this playlist again? I didn't save it when it came out, but I would like to find it now.
  • AdLadz
  • Roadie
  • 683 Views
  • 2 replies
  • 0 likes
  • Other
  • 683 Views
  • 2 replies
  • 0 likes

[Android Auto] After a while, the volume drops to a whisper, or just turns off

Hey guys, I don't know if this is the correct place to ask for help about this, but I've been having some issues with Spotify in my new Kia Rio. It comes with Android Auto, and I'm loving Spotify's integration. So just to paint a picture: I have Spot...

  • Regular
  • Hey guys,   I don't know if this is the correct place to ask for help about this, but I've been having some issues with Spotify in my new Kia Rio. It comes with Android Auto, and I'm loving Sp...
  • fury683
  • Regular
  • 1832 Views
  • 6 replies
  • 1 likes
  • music
    Other
  • 1832 Views
  • 6 replies
  • 1 likes

Use Spotify for Chromecast and HEOS at the same time?

Hi All Hope you are doing well! I have a question: I have an amplifier with google chromecast audio, that I control using the spotify app. I want to add HEOS speakers in another room. Can I group the chromecast and HEOS systems so that I can multi-ro...

  • Newbie
  • Hi All   Hope you are doing well!    I have a question: I have an amplifier with google chromecast audio, that I control using the spotify app. I want to add HEOS speakers in ...
  • Justicej1
  • Newbie
  • 1517 Views
  • 2 replies
  • 1 likes
  • Denon
  • 1517 Views
  • 2 replies
  • 1 likes

Spotify connect Family account Echo sharing

Hi, Wondering anyone can help. I have a spotify family with three users and several Amazon echos. Problem is we cant seem to use the Spotify Connect feature on all the echos. Im not looking for multi room synced audio just the ability for my family t...

  • Casual Listener
  • Hi,   Wondering anyone can help. I have a spotify family with three users and several Amazon echos. Problem is we cant seem to use the Spotify Connect feature on all the echos. Im not looking ...
  • 370 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 370 Views
  • 0 replies
  • 0 likes

[Bug] Songs/Albums Won't Play the First Time -- Have to Reload the Web Player

I've noticed this issue for several months with the Web Player, where often a song/album won't start playing the first time I click Play after loading up the site. The Play button shows it has been pressed, but the song/album doesn't play. To resolve...

  • Music Fan
  • I've noticed this issue for several months with the Web Player, where often a song/album won't start playing the first time I click Play after loading up the site. The Play button shows it has been p...
  • 396 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
  • 396 Views
  • 0 replies
  • 0 likes

SHUFFLE.GURU = Spotify + Lastfm + lyrics & knowledge from Genius.com

http://shuffle.guru - I get used to Last.fm when it was an internet radio. Since I'm using Spotify, I miss lyrics and artist bio along with similars and genres in the player window while listening. I've just created an online Playing Now tool for usi...

  • Music Fan
  • http://shuffle.guru - I get used to Last.fm when it was an internet radio. Since I'm using Spotify, I miss lyrics and artist bio along with similars and genres in the player window while listening. I...
  • migp
  • Newbie
  • 5299 Views
  • 3 replies
  • 2 likes
  • Connect
    Web Player
  • 5299 Views
  • 3 replies
  • 2 likes

Pioneer avh-x2800bs

I bought a new pioneer 2016 avh-x2800bs because of spotify integration. Though connecting my iPhone e 6 via lighting cable to it, it will display all data but album art stays blank. Help!!!!

  • Visitor
  • I bought a new pioneer 2016 avh-x2800bs because of spotify integration. Though connecting my iPhone e 6 via lighting cable to it, it will display all data but album art stays blank. Help!!!!
  • juanmiguel431
  • Newbie
  • 5282 Views
  • 11 replies
  • 1 likes
  • music
    Other
  • 5282 Views
  • 11 replies
  • 1 likes

Different device, different scrobbling

Hi,I'm using Spotify Premium at home, and also in the office where I work. Sometimes I forget to log out when I leave my workplace and my collegues listen to music with my account. I have absolutley no problem with this. Except for one tiny thing. I ...

  • Casual Listener
  • Hi, I'm using Spotify Premium at home, and also in the office where I work. Sometimes I forget to log out when I leave my workplace and my collegues listen to music with my account. I have absolutle...
  • doemper
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Radio no longer available through webplayer

I use the webplayer exclusively, and since a week or two maybe the radio function is nowhere to be found. The button isn't on the left any more, track menus no longer offers to start radio. The radiofunction is still accessible through direct links, ...

  • Music Fan
  • I use the webplayer exclusively, and since a week or two maybe the radio function is nowhere to be found. The button isn't on the left any more, track menus no longer offers to start radio.  &n...
  • wleoncio
  • Newbie
  • 2935 Views
  • 10 replies
  • 2 likes
  • Web Player
  • 2935 Views
  • 10 replies
  • 2 likes

Schlechte Soundqualität unter Ubuntu Linux

Morgen,ich habe seit Wochen eine extrem schlechte Soundqualität auf meinem Linux Player. (Kubuntu 16.10)Ein ähnlicher Beitrag gibts unter dem Android Forum, hier passt bei mir aber alles. Ebenfalls die Windows Clienten, auch an der selben Soundanlage...

  • Newbie
  • Morgen, ich habe seit Wochen eine extrem schlechte Soundqualität auf meinem Linux Player. (Kubuntu 16.10) Ein ähnlicher Beitrag gibts unter dem Android Forum, hier passt bei mir aber alles. Ebenfal...
  • 427 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
  • 427 Views
  • 0 replies
  • 0 likes

There needs to be a way to disable connect

The connect feature is **bleep**. There needs to be a way to disable it. My various devices switch back and forth at home, in car.... I log out everywhere and my home sonos system will still hijack it.

  • Casual Listener
  • The connect feature is **bleep**. There needs to be a way to disable it. My various devices switch back and forth at home, in car.... I log out everywhere and my home sonos system will still hijack i...
  • 328 Views
  • 0 replies
  • 4 likes
  • Connect
  • 328 Views
  • 0 replies
  • 4 likes

Advertisement vs Paid Premium

I don't understand why we have Spotify with Sponsored ads, yet, even though you probably receive at least the $10 monthly fee per listener/advertiser, which we are asked to interupt our listening experience to hear, yet, we also don' t get Premium se...

  • Newbie
  • I don't understand why we have Spotify with Sponsored ads, yet, even though you probably receive at least the $10 monthly fee per listener/advertiser, which we are asked to interupt our listening exp...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Web links play only 10 sec, but i am logged in

When i go to www.mamaisboos.nl i see 3 spotify lists. For some reason the lists only play 10 sec, then askes me to download spotify. But i have spotify running, and i am logged in. This stoped working a few weeks ago. It was working properly before.

  • Casual Listener
  • When i go to www.mamaisboos.nl i see 3 spotify lists. For some reason the lists only play 10 sec, then askes me to download spotify. But i have spotify running, and i am logged in.    Thi...
  • messagedj
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 460 Views
  • 2 replies
  • 0 likes

Premium subscriber fails to get online in Beijing using Chinese's carrier

I am a long-time premium subscriber, who has registered in HK. Recently i failed to get online with local carrier. I am in Beijing. Is there any chances that coule be linked with the router setting? or IP address problem? Before was working perfectly...

  • Casual Listener
  • I am a long-time premium subscriber, who has registered in HK. Recently i failed to get online with local carrier. I am in Beijing. Is there any chances that coule be linked with the router setting? ...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

PREMIUM ACCOUNT with VODAFONE SPAIN

Hi Everybody! I have some problems to enjoy my PREMIUM ACCOUNT in SPOTIFY with VODAFONE SPAIN!! Anybody are like me?I pay with Vodafone Spain a Premium Account but I don't get it in my Spotify Account.Anybody can help me please?There are any problem ...

  • Newbie
  • Hi Everybody!  I have some problems to enjoy my PREMIUM ACCOUNT in SPOTIFY with VODAFONE SPAIN!! Anybody are like me? I pay with Vodafone Spain a Premium Account but I don't get it in my ...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Je ne sais pas à quelle compte psn mon Spotify est connecter

BonjourMerci de votre aide,mon problème est Que Mon je compte Spotify est connecter à un compte psn mais je ne sais pas le le quelle car sur tout mes autre compte psn je ne suis pas connecter à SpotifyAider moi s'il vous plaîtMerci de votre aide

  • Newbie
  • Bonjour Merci de votre aide, mon problème est Que Mon je compte Spotify est connecter à un compte psn mais je ne sais pas le le quelle car sur tout mes autre compte psn je ne suis pas connecter à S...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Help please.

I am having an issue with the Spotify Xbox one app were I doesnt even load/open, I click the Spotify app, it stays on a greyish screen for a few seconds, then closes. I tried deleting it and redownloading it but that hasn't worked. Could someone plea...

  • Casual Listener
  • I am having an issue with the Spotify Xbox one app were I doesnt even load/open, I click the Spotify app, it stays on a greyish screen for a few seconds, then closes. I tried deleting it and redownlo...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Help please.

I am having an issue with the Spotify Xbox one app were I doesnt even load/open, I click the Spotify app, it stays on a greyish screen for a few seconds, then closes. I tried deleting it and redownloading it but that hasn't worked. Could someone plea...

  • Casual Listener
  • I am having an issue with the Spotify Xbox one app were I doesnt even load/open, I click the Spotify app, it stays on a greyish screen for a few seconds, then closes. I tried deleting it and redownlo...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Disassociating 1 device from recommendations?

Thanks in advance for any guidance:My kids love to use our Google Home to ask: "HEY GOOGLE, PLAY PARTY IN THE USA?!" but I don't want Miley Cyrus influencing my recommendations, mixes, or social timeline. Is it possible to have 1 of my devices that d...

  • Newbie
  • Thanks in advance for any guidance: My kids love to use our Google Home to ask: "HEY GOOGLE, PLAY PARTY IN THE USA?!" but I don't want Miley Cyrus influencing my recommendations, mixes, or social ti...
  • 365 Views
  • 0 replies
  • 4 likes
  • music
    Other
  • 365 Views
  • 0 replies
  • 4 likes