Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • moshpitgrimreap
  • Casual Listener
  • 11061 Views
  • 73 replies
  • 9 likes
  • Other
  • 11061 Views
  • 73 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20275 Views
  • 9 replies
  • 2 likes
  • Other
  • 20275 Views
  • 9 replies
  • 2 likes

Stable Spotify app

What about an app keepping same parameters any new sesión in the same device same user?

  • Newbie
  • What about an app keepping same parameters any new sesión in the same device same user?
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Credit card number

Hello, I currently hvae a spotify premium account but I lost my credit card. I have been checking on all the socialmedia I used to log in with this cc but none of them have it saved and they are not willing to tell me. Is there any chance that I am a...

  • Newbie
  • Hello,   I currently hvae a spotify premium account but I lost my credit card. I have been checking on all the socialmedia I used to log in with this cc but none of them have it saved and they...
  • Maxim
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 651 Views
  • 1 replies
  • 0 likes

Spotify not playing my entire playlist

Hey everyone, I first subscribed to Spotify a few months ago and overall I love it, however there is one thing that bugs the **bleep** out of me. I have a playlist with over 800 songs in it, however, whenever I shuffle all, it seems to only play the ...

  • Casual Listener
  • Hey everyone,    I first subscribed to Spotify a few months ago and overall I love it, however there is one thing that bugs the **bleep** out of me. I have a playlist with over 800 songs ...
  • SDWHWK
  • Casual Listener
  • 6589 Views
  • 6 replies
  • 6 likes
  • 6589 Views
  • 6 replies
  • 6 likes

queue

Why don’t you have a “play next”. Is it copyright? 

  • Newbie
  • Why don’t you have a “play next”. Is it copyright? 
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! Web Player: Spotify being random

Well, recently i encountered a problem with my spotify web player, which plays a random song from my libary when choosing a specific song.So basically if i click play on a song, it plays annother song from the libary (not the song displayed)

  • Newbie
  • Well, recently i encountered a problem with my spotify web player, which plays a random song from my libary when choosing a specific song. So basically if i click play on a song, it plays annother s...
  • upL8N8
  • Casual Listener
  • 920 Views
  • 5 replies
  • 0 likes
  • 920 Views
  • 5 replies
  • 0 likes

Spotify Web Player won't play anything

Like others have mentioned, when I clink the play button to start any track, nothing happens. It worked fine on Friday, I come into work on Monday and no more working web player. I've tried on both Firefox and Chrome, clearing all cookies & temp file...

  • Casual Listener
  • Like others have mentioned, when I clink the play button to start any track, nothing happens. It worked fine on Friday, I come into work on Monday and no more working web player.    I've ...
  • stuffie1977
  • Casual Listener
  • 830 Views
  • 4 replies
  • 2 likes
  • 830 Views
  • 4 replies
  • 2 likes

Where are female country artists?

When I listen to the Country Genre in Spotify, it’s extremely rare that there are any female country artists in the mix. What’s up with that??!!!

  • Newbie
  • When I listen to the Country Genre in Spotify, it’s extremely rare that there are any female country artists in the mix. What’s up with that??!!!
  • 371 Views
  • 0 replies
  • 3 likes
  • music
  • 371 Views
  • 0 replies
  • 3 likes

Discover Weekly is not showing up anymore

Good morning! I love Spotify and cannot imagine my life without it. It helps me discover and save new albums and artists and the algorithm to find new song is simply unbelievable. Discover Weekly was my favourite feature, but recently it is not showi...

  • Newbie
  •   Good morning!    I love Spotify and cannot imagine my life without it. It helps me discover and save new albums and artists and the algorithm to find new song is simply unbelievab...
  • 585 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
  • 585 Views
  • 0 replies
  • 0 likes

Can't play certain music

Hey, so I was looking for some Calle 13 music and turns out that the music is there but its like greyed out and it won't let me play it. I use the web player on a Chromebook. For example most of the "Entren los que quieran" album.

  • Newbie
  • Hey, so I was looking for some Calle 13 music and turns out that the music is there but its like greyed out and it won't let me play it. I use the web player on a Chromebook. For example most of the ...
  • Sebasty
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 332 Views
  • 1 replies
  • 0 likes

Web Remote Control for iPhone

Okay, I may be in a minority on this one... and I kinda feel like it may even be possible already with APIs, and I'm looking into it... but... I have a Tesla, and their Slacker integration for the US market is unfortunate. Their UI for phone music co...

  • Newbie
  • Okay, I may be in a minority on this one... and I kinda feel like it may even be possible already with APIs, and I'm looking into it... but...   I have a Tesla, and their Slacker integration f...
  • 604 Views
  • 0 replies
  • 0 likes
  • 604 Views
  • 0 replies
  • 0 likes

Musique grisée

Bonjour, J'ai un problème avec certaines musiques que j'ai importées avec mon PC, je m'explique il y a un moment j'ai dl plusieurs musque de Youtube que j'ai importé dans spotify avec mon ordinateur de chez moi pas de souci je peux écouter celle-ci. ...

  • Newbie
  • Bonjour,   J'ai un problème avec certaines musiques que j'ai importées avec mon PC, je m'explique il y a un moment j'ai dl plusieurs musque de Youtube que j'ai importé dans spotify avec mon or...
  • 4823 Views
  • 0 replies
  • 3 likes
  • Linux
    Mac
    Web Player
    Windows
  • 4823 Views
  • 0 replies
  • 3 likes

Testing

Please kindly ignore

  • Casual Listener
  • Please kindly ignore
  • ccqq
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Windows 10 mobile phone app Facebook share does not work

I am on my Windows phone, Lumia 950. I am listening to a songI hit the 3 dot menu next tot he song and hit ShareI then hit FacebookFacebook opens up and does not do anythingI am using the premium service (If that makes a difference). Work around: Hit...

  • Regular
  • I am on my Windows phone, Lumia 950.   I am listening to a song I hit the 3 dot menu next tot he song and hit Share I then hit Facebook Facebook opens up and does not do anything I am us...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

saved songs wont play in the right order ( websplayer)

In my saved song - I select a song and aonther track plays. Eg. Select song 1 - plays song 50. Cleared cache - log in and out on all devices, change browers etc, still occuring. Works fine on my phone app. Tryed a few of the "fixes' on other posts no...

  • Newbie
  • In my saved song - I select a song and aonther track plays.    Eg. Select song 1 - plays song 50.    Cleared cache - log in and out on all devices, change browers etc, still o...
  • 327 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 327 Views
  • 0 replies
  • 1 likes

Duda Plan familiar

Actualmente soy premium, y me acabo de unir a un plan familiar , quiero cancelar mi cuenta para que no me cobren doble .como lo hago ?

  • Newbie
  • Actualmente soy premium, y me acabo de unir a un plan familiar , quiero cancelar mi cuenta para que no me cobren doble . como lo hago ?
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Spotify Web Player Acting Weird

Hello, Whenever I click to play a song it will play a different song instead and it will only shuffle from a few select songs (about 100-200). Ive been using the web player for a while now and this just started to happen a couple of days ago. What ch...

  • Newbie
  • Hello,   Whenever I click to play a song it will play a different song instead and it will only shuffle from a few select songs (about 100-200). Ive been using the web player for a while now a...
  • yahoowizard
  • Regular
  • 684 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 684 Views
  • 1 replies
  • 1 likes

is there an issue with my web player, or is spotify just terrible?

currently I am a spotify premium member who primaraly listens on my iphone. Today I was trying to play music on the webplayer from my chromebook and a weird thing kept happening. If I go to the playlist for my music and click on a song it will instea...

  • Visitor
  • currently I am a spotify premium member who primaraly listens on my iphone. Today I was trying to play music on the webplayer from my chromebook and a weird thing kept happening. If I go to the playl...
  • 430 Views
  • 0 replies
  • 1 likes
  • 430 Views
  • 0 replies
  • 1 likes

I NEED help please!!

Heyz! I see you found my complaint with one of Spotify's problems. Well lolz I hope you enjoy ^u^ So my Spotify started being dumb two days ago. I was trying to play my music but it wouldn't play. Like it wouldn't play a single second. It also was st...

  • Newbie
  • Heyz! I see you found my complaint with one of Spotify's problems. Well lolz I hope you enjoy ^u^         So my Spotify started being dumb two days ago. I was trying to play my m...
  • 237 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 237 Views
  • 0 replies
  • 0 likes

Web Player Not Playing the Right Song

So, this started just the other day. I have an HP Chromebook and was listening to Spotify on the web player. It was working fine, but then when I tried to change the song in my saved songs, it played a different song from the one I chose. For example...

  • Casual Listener
  • So, this started just the other day. I have an HP Chromebook and was listening to Spotify on the web player. It was working fine, but then when I tried to change the song in my saved songs, it played...
  • 19bloemj
  • Casual Listener
  • 590 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 590 Views
  • 2 replies
  • 1 likes