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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • babatjie
  • Casual Listener
  • 5232 Views
  • 36 replies
  • 6 likes
  • Other
  • 5232 Views
  • 36 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18739 Views
  • 9 replies
  • 2 likes
  • Other
  • 18739 Views
  • 9 replies
  • 2 likes

Can't jump forwards or go backwards on Tracks added from Local file

Hey Spotify Community, So as the title says, the tracks I added into my Playlist from Local files are playable,but if I try to skip parts or re-play certain parts, the Client is in-responsive for a second and the whole song is being replayed. This ap...

  • Newbie
  • Hey Spotify Community,   So as the title says, the tracks I added into my Playlist from Local files are playable, but if I try to skip parts or re-play certain parts, the Client is in-respons...
  • 450 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 450 Views
  • 0 replies
  • 0 likes

Problem changing playlist image

So I have been wanting to change my playlist image on my phone or my chromebook I was hoping somebody can help me with this, thank you.

  • Newbie
  • So I have been wanting to change my playlist image on my phone or my chromebook I was hoping somebody can help me with this, thank you.
  • Maxim
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • Other
  • 430 Views
  • 1 replies
  • 0 likes

Animated Playlist Picture

Hey I was wondering if there was a way to make your playlist image into a gif? There are a few playlists ive seen with this but gifs dont seem to work so i'm wondering if theres any way to do this? This is the playlist that has the animated coverhttp...

  • Newbie
  • Hey I was wondering if there was a way to make your playlist image into a gif? There are a few playlists ive seen with this but gifs dont seem to work so i'm wondering if theres any way to do this? ...
  • 1412 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 1412 Views
  • 0 replies
  • 1 likes

Solved!! Music Distributors

As an artist, I was concerned as to whether or not your company (Spotify) had a partnership/agreement for publishing with DistroKid?

  • Newbie
  • As an artist, I was concerned as to whether or not your company (Spotify) had a partnership/agreement for publishing with DistroKid?
  • Maxim
  • Spotify Star
  • 808 Views
  • 1 replies
  • 0 likes
  • 808 Views
  • 1 replies
  • 0 likes

@Kidastronavt ARTWORK UI Platform

Dear Spotify, As a long time user and fan of your app I created this platform hoping you'd be able to integrate these ideas in the design. Would love any feedback and to have the opportunity to work with you all one day. ARTWORK UI: https://projects....

  • Casual Listener
  • Dear Spotify,   As a long time user and fan of your app I created this platform hoping you'd be able to integrate these ideas in the design.   Would love any feedback and to have the op...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Sharing the Spotify "qr code"

I've been having trouble with this for a while now.. I want to have the Spotify code for my artist profile (first picture) on my Facebook page's cover photo. Cropping it from a screenshot looks horrible (second picture) and I don't know how to get it...

  • Newbie
  • I've been having trouble with this for a while now.. I want to have the Spotify code for my artist profile (first picture) on my Facebook page's cover photo. Cropping it from a screenshot looks horri...
  • 581 Views
  • 0 replies
  • 1 likes
  • 581 Views
  • 0 replies
  • 1 likes

Playlists automatically turn into Radio Playlists

Hi there! When one of my playlists has finished it's queue, it'll automatically start a radio playlist with songs I've never heard of before. How do I stop my spotify doing this? When my playlist is finished, I'd like to just swap to another one manu...

  • Casual Listener
  • Hi there!   When one of my playlists has finished it's queue, it'll automatically start a radio playlist with songs I've never heard of before. How do I stop my spotify doing this? When my pla...
  • jnana63
  • Newbie
  • 5149 Views
  • 4 replies
  • 1 likes
  • Web Player
    Windows
  • 5149 Views
  • 4 replies
  • 1 likes

Can I add columns in my playlist view?

I would like to be able to add different columns in my playlist view so that I can add things like "ratings" and what not. Is there a way to do this?

  • Newbie
  • I would like to be able to add different columns in my playlist view so that I can add things like "ratings" and what not.  Is there a way to do this?
  • 1802 Views
  • 0 replies
  • 9 likes
  • music
  • 1802 Views
  • 0 replies
  • 9 likes

Solved!! New update requires facebook integration to see friend activity

Why are we being forced to use facebook to view our friend's activity feed? Please return simply 'followed friend's' activity back to the activity feed!!!

  • Music Fan
  • Why are we being forced to use facebook to view our friend's activity feed?  Please return simply 'followed friend's' activity back to the activity feed!!!
  • smbanks77
  • Music Fan
  • 409 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 409 Views
  • 1 replies
  • 0 likes

'Playback of protected content is not enabled' - DRM issues

Trying to use the webplayer on firefox for Linux (version 53.0.2 (64-bit)) - I have enabled DRM content manually, but the issue still persists. Any ideas? Thanks, Adrian

Screenshot_20170523_205454.png
  • Newbie
  • Trying to use the webplayer on firefox for Linux (version 53.0.2 (64-bit)) - I have enabled DRM content manually, but the issue still persists.   Any ideas?   Thanks,   Adrian &...
  • DonJaime
  • Newbie
  • 7496 Views
  • 5 replies
  • 4 likes
  • Linux
    Web Player
  • 7496 Views
  • 5 replies
  • 4 likes

Spotify (premium) via PS 4 with 5.1 speakers?

We are currently trying Spotify premium version. We have an (older) Samsung Smart TV with a PS4, so we listen to Spotify via PS4. That works fine. However, we also have a 5.1 surround Bose system connected to our TV. All "sounds" play via the 5.1 spe...

  • Newbie
  • We are currently trying Spotify premium version. We have an (older) Samsung Smart TV with a PS4, so we listen to Spotify via PS4. That works fine. However, we also have a 5.1 surround Bose system con...
  • 1339 Views
  • 0 replies
  • 2 likes
  • Samsung
  • 1339 Views
  • 0 replies
  • 2 likes

Spotify is missing in brand new LG Smart TV

Dear all, Yesterday I purchased my first and brand new LG 43UJ701V with WebOS 3.5 .In the LG app world application, the Spotify app is not shown.I live in Greece, I chose this country in region settings and I have the latest TV software installed.I t...

  • Casual Listener
  • Dear all,   Yesterday I purchased my first and brand new LG 43UJ701V with WebOS 3.5 . In the LG app world application, the Spotify app is not shown. I live in Greece, I chose this count...
  • Dutchyhere
  • Casual Listener
  • 1308 Views
  • 1 replies
  • 1 likes
  • 1308 Views
  • 1 replies
  • 1 likes

[Chromecast] New on-TV display is unreadable in places

A recent update changed the on-TV display when playing through my Chromecast (first gen). Unfortunately, some of the font choices are quite poor in that I can't read the played / remaining times. The unplayed section of the timeline is also very diff...

  • Casual Listener
  • A recent update changed the on-TV display when playing through my Chromecast (first gen). Unfortunately, some of the font choices are quite poor in that I can't read the played / remaining times. The...
  • MattSuda
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Spotify stops playing after 2 songs (WP8)

When I'm using Spotify on my phone (Windows Phone 8x by HTC) if I select a song and let it go on shuffle, it'll stop playing music after the second song. I'll have to unlock the phone and open up the Spotify app on my phone for it to play music again...

  • Newbie
  • When I'm using Spotify on my phone (Windows Phone 8x by HTC) if I select a song and let it go on shuffle, it'll stop playing music after the second song. I'll have to unlock the phone and open up the...
  • 447 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 447 Views
  • 0 replies
  • 0 likes

My ps4 is is already linked error

I get an error when I try to link my spotify to my new ps4. It says my account is already linked to another playstation network account. This is not the case. There is no other playstation network account logged in anywhere. I need someone in custome...

  • Newbie
  • I get an error when I try to link my spotify to my new ps4. It says my account is already linked to another playstation network account. This is not the case. There is no other playstation network ac...
  • osornios
  • Spotify Star
  • 19107 Views
  • 1 replies
  • 5 likes
  • Login
  • 19107 Views
  • 1 replies
  • 5 likes

Editor's Picks Playlist

Does anyone know why spotify removed Editor's Picks Playlist?!?!?!

  • Newbie
  • Does anyone know why spotify removed Editor's Picks Playlist?!?!?! 😩😩😩😩😩😩😩😩😩😩😩
  • 566 Views
  • 0 replies
  • 0 likes
  • 566 Views
  • 0 replies
  • 0 likes

playlist count

While searching for playlists , how can I see how many results returned? For example, I searched "alternative" in playlists, but lists never ended for 2 hours, so I assumed there must be 10k at least. If you're working at Spotify, could you please in...

  • Newbie
  • While  searching for playlists , how can I see how many results returned? For example, I searched "alternative" in playlists, but lists never ended for 2 hours, so I assumed there must be 1...
  • 238 Views
  • 0 replies
  • 0 likes
  • music
  • 238 Views
  • 0 replies
  • 0 likes

Cover photo?

Hi, I see a lot of playlists on spotify with a cover photo. But when I create a playlist, I only get a collage of some songs that are part of the playlist, and I can't change it. Can somebody help me please?

  • Newbie
  • Hi, I see a lot of playlists on spotify with a cover photo. But when I create a playlist, I only get a collage of some songs that are part of the playlist, and I can't change it. Can somebody help me...
  • loglady21
  • Newbie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! My deleted playlist shows in Jump Back In section regardless

One time, I made a playlist, and it got featured in my Jump Back In section. Later, I decided to delete that playlist, but it was still featured in the Jump Back In section. I got rid of all the songs in the playlist but it was STILL in the Jump Back...

  • Newbie
  • One time, I made a playlist, and it got featured in my Jump Back In section. Later, I decided to delete that playlist, but it was still featured in the Jump Back In section. I got rid of all the song...
  • detective889
  • Roadie
  • 4010 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 4010 Views
  • 1 replies
  • 0 likes