Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • moshpitgrimreap
  • Casual Listener
  • 10981 Views
  • 73 replies
  • 9 likes
  • Other
  • 10981 Views
  • 73 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20253 Views
  • 9 replies
  • 2 likes
  • Other
  • 20253 Views
  • 9 replies
  • 2 likes

Fix your darn app

I'm trying so hard to not lash out and be a complete **bleep** but the Spotify app is absolute trash. I used to use Spotify all the time and then got rid of it and after like 3 years I decided to try it again and see if things got better but it's sti...

  • Newbie
  • I'm trying so hard to not lash out and be a complete **bleep** but the Spotify app is absolute trash. I used to use Spotify all the time and then got rid of it and after like 3 years I decided to try...
  • SBFragz
  • Newbie
  • 1254 Views
  • 1 replies
  • 1 likes
  • 1254 Views
  • 1 replies
  • 1 likes

[Web player]page not plays the song (has an XML Parsing Error)

Hi All!I cant use the web player for to days (opensuse leap 42.2, firefox latest version).The console gives this error msg:XML Parsing Error: not well-formedLocation: https://spclient.wg.spotify.com/melody/v1/product_state?market=from_tokenLine Numbe...

  • Casual Listener
  • Hi All! I cant use the web player for to days (opensuse leap 42.2, firefox latest version). The console gives this error msg: XML Parsing Error: not well-formed Location: https://spclient.wg.sp...
  • 864 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
    Windows
  • 864 Views
  • 0 replies
  • 0 likes

[LG WebOS][Playlists] Please urgently update this app

Hi, the app that is available for LG TVs is way out of date and now does not even work.Until recently it was able to list my Playlists and I could play them, but they now don't even appear. This is the very base level of functionality I think that is...

  • Regular
  • Hi, the app that is available for LG TVs is way out of date and now does not even work. Until recently it was able to list my Playlists and I could play them, but they now don't even appear. Th...
  • jeff-parker
  • Regular
  • 9067 Views
  • 35 replies
  • 20 likes
  • LG WebOS
    Playlists
  • 9067 Views
  • 35 replies
  • 20 likes

Solved!! Spotify not playing my music

When using a web browser (chrome on chromebook) my play button does not activate the song. All play buttons are non-fuctional. Changing to radio, my playlists or searching a song does not work. I tried to restart my computer, reload spotify, check th...

  • Newbie
  • When using a web browser (chrome on chromebook) my play button does not activate the song. All play buttons are non-fuctional. Changing to radio, my playlists or searching a song does not work. I tri...
  • chiufucius
  • Music Fan
  • 801 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 801 Views
  • 1 replies
  • 0 likes

Web version keeps stalling

I've been a loyal Spotify listener for many years, but the web version has become unlistenable, so I may have to look elsewhere. It stalls constantly right in the middle of songs. It's pretty clear that this happens because Spotify is constantly load...

  • Casual Listener
  • I've been a loyal Spotify listener for many years, but the web version has become unlistenable, so I may have to look elsewhere. It stalls constantly right in the middle of songs. It's pretty clear t...
  • 738 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 738 Views
  • 0 replies
  • 0 likes

Songs be added twice to playlist( webplayer)

Every time i add a song to my playlist it gets added twice. I cleared the cache and logged out and in again, but it still doing it.

  • Regular
  • Every time i add a song to my playlist it gets added twice. I cleared the cache and logged out and in again, but it still doing it. 
  • 467 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 467 Views
  • 0 replies
  • 0 likes

Alexa Spotify activity - does it count towards Discover Weekly etc?

Hi, I've set up my Alexa and linked it to my Spotify Premium account. I'm quite particular about what I play using the app on my account as I know it affects my precious recommendations on Discover Weekly, Release Radar etc. So I've made sure the wif...

  • Casual Listener
  • Hi,     I've set up my Alexa and linked it to my Spotify Premium account. I'm quite particular about what I play using the app on my account as I know it affects my precious recommendati...
  • 2613 Views
  • 0 replies
  • 2 likes
  • Other
  • 2613 Views
  • 0 replies
  • 2 likes

Solved!! Ipod Shuffle

can I use Spotify in ipod Shuffle? if I can, How? thx

  • Casual Listener
  • can I use Spotify in ipod Shuffle? if I can, How? thx
  • AnCello23
  • Casual Listener
  • 974 Views
  • 2 replies
  • 0 likes
  • Other
  • 974 Views
  • 2 replies
  • 0 likes

USA Roadtrip

So I'm moving from CA to GA and road tripping across the nation to do so. I know that there are plenty of "USA Roadtrip" playlists on Spotify but, I was wondering if the music geniuses of Spotify could make a playlist that my friends and I can listen...

  • Newbie
  • So I'm moving from CA to GA and road tripping across the nation to do so. I know that there are plenty of "USA Roadtrip" playlists on Spotify but, I was wondering if the music geniuses of Spotify cou...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Solved!! [Spotify Connect] Local files

Hey all! Sorry if this question has been asked before, but I've been recently looking into getting a Spotify connect speaker such as the Samsung SHAPE M5. My question is: If I use my Nexus 5 with a Spotify connect speaker, will my own tracks stored a...

  • Casual Listener
  • Hey all!   Sorry if this question has been asked before, but I've been recently looking into getting a Spotify connect speaker such as the Samsung SHAPE M5.   My question is: If I u...
  • gcowa
  • Casual Listener
  • 14529 Views
  • 14 replies
  • 0 likes
  • Samsung
  • 14529 Views
  • 14 replies
  • 0 likes

Amplituner yamaha music spotify

I have a yamaha rx-v375 receiver, no WiFi ether net. Is there any solution to listen to the music with spotify through the receiver?

  • Newbie
  • I have a yamaha rx-v375 receiver, no WiFi ether net. Is there any solution to listen to the music with spotify through the receiver?
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Playback controller not showing

I may be calling it thw wrong thing, but the bar that you use to pause/play/switch songs ext., isn't showing on my lock screen anymore. i have to unlock my phone and open the app to do all that now, how do I fix this? I've tried deleting and redownlo...

  • Casual Listener
  • I may be calling it thw wrong thing, but the bar that you use to pause/play/switch songs ext., isn't showing on my lock screen anymore. i have to unlock my phone and open the app to do all that now, ...
  • jakeeffingsucks
  • Casual Listener
  • 579 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 579 Views
  • 1 replies
  • 0 likes

Open weblinks in the spotify app instead of the web player

After you guys got rid of sending music to my friends in the spotify app, the next best thing is sending them a link through facebook. But now when we click on those links they open it in the spotify web player. I don't want this. I want to open it i...

  • Regular
  • After you guys got rid of sending music to my friends in the spotify app, the next best thing is sending them a link through facebook. But now when we click on those links they open it in the spotify...
  • spotifywtf
  • Regular
  • 6339 Views
  • 4 replies
  • 2 likes
  • Web Player
  • 6339 Views
  • 4 replies
  • 2 likes

nothing works

Regardless of what I do, Spotify fails to work for me on my PC using the webpayer. And, every time I try to log in using either my email address or username, It fails and I also have to go thru a capcha routine to still be blocked from using. When I ...

  • Casual Listener
  • Regardless of what I do, Spotify fails to work for me on my PC using the webpayer.  And, every time I try to log in using either my email address or username, It fails and I also have to go thru...
  • 262 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 262 Views
  • 0 replies
  • 0 likes

Anyone in my Wifi Network can use my PS4 as Spotify Player

Hello everyone!I have a problem and I really need a solution...I share my Wifi network in my house with other people. I like to listen music in my PS4 and looks like my PS4 is showing as a available device to these people Spotify that uses my Wifi, a...

  • Newbie
  • Hello everyone! I have a problem and I really need a solution... I share my Wifi network in my house with other people. I like to listen music in my PS4 and looks like my PS4 is showing as...
  • Gayilluminati
  • Roadie
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

une chanson pour "en mode écoute privée"

cette playlist est geniale il manque juste Belle de la comedie musicale de Notre Dame de Paris Merci beaucoup ce serait vraiment coolBisousRomane et Charlene

  • Regular
  • cette playlist est geniale il manque juste Belle de la comedie musicale de Notre Dame de Paris  Merci beaucoup ce serait vraiment cool Bisous Romane et Charlene
  • 506 Views
  • 0 replies
  • 0 likes
  • 506 Views
  • 0 replies
  • 0 likes

Chromebook Download Link

Hey There, I notice you have a specific link to download the web app for a chromebook, however when I click the link, nothing happens and the page reverts to the web player. Love spotify and all it has to offer, but rather disappointed that I cannot ...

  • Newbie
  • Hey There,    I notice you have a specific link to download the web app for a chromebook, however when I click the link, nothing happens and the page reverts to the web player.  &nb...
  • awesomer12
  • Regular
  • 55624 Views
  • 3 replies
  • 24 likes
  • 55624 Views
  • 3 replies
  • 24 likes

Spotify for our school

Hi, Our school is searching for music options for PE classes as well as our classrooms, lunchroom, and playground. I am curious if there is any option for a large group such as our school. I understand you have student options available, but this wou...

  • Newbie
  • Hi,   Our school is searching for music options for PE classes as well as our classrooms, lunchroom, and playground.  I am curious if there is any option for a large group such as our sch...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Playlist ??? (Three Investigators) doesn't contains older issues anymore

Earlier this year i accessed the playlist of the three Investigators [1]. There i can listen to all old issues. But now it just contains issue 181-187. Are the old one lost now?[1] https://open.spotify.com/user/spotify/playlist/37i9dQZF1DXbGYHRLJfPV6

  • Newbie
  • Earlier this year i accessed the playlist of the three Investigators [1]. There i can listen to all old issues. But now it just contains issue 181-187. Are the old one lost now? [1] https://open.spo...
  • 553 Views
  • 0 replies
  • 0 likes
  • Linux
    Web Player
  • 553 Views
  • 0 replies
  • 0 likes

AWOX StriimLight WiFi [FR]

Bonjour, J'ai acheté une ampoule AWOX StriimLight WiFi .Je n'arrive pas à l'utiliser avec spotify. Je la vois bien dans "appareils à connecter" je clique dessus et il ne se passe rien.Pouvez-vous m'aider ?

  • Casual Listener
  • Bonjour,   J'ai acheté une ampoule AWOX StriimLight WiFi . Je n'arrive pas à l'utiliser avec spotify. Je la vois bien dans "appareils à connecter" je clique dessus et il ne se passe rien. ...
  • mikeleyeti
  • Casual Listener
  • 739 Views
  • 2 replies
  • 0 likes
  • Connect
  • 739 Views
  • 2 replies
  • 0 likes