Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Nickp2300
  • Visitor
  • 12369 Views
  • 82 replies
  • 9 likes
  • Other
  • 12369 Views
  • 82 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20528 Views
  • 9 replies
  • 2 likes
  • Other
  • 20528 Views
  • 9 replies
  • 2 likes

Web player problems sync with desktop client using firefox

I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can play full track from web player controls and music si...

  • Regular
  • I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can pl...
  • 281 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 281 Views
  • 0 replies
  • 0 likes

Anti-lgbtq ad

Why did I hear an anti-lgbtq ad with homophobic views and rhetoric on Spotify? I will never ever buy premium, tell my friends and family to stop paying for premium, and will change to Pandora if I get no answers to this.

  • Newbie
  • Why did I hear an anti-lgbtq ad with homophobic views and rhetoric on Spotify? I will never ever buy premium, tell my friends and family to stop paying for premium, and will change to Pandora if I ge...
  • Loko_D
  • Regular
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Language settings

On the web player, I'm stuck with Japanese web UI. I don't see a language option from my account page: https://www.spotify.com/us/account/overview/ Supposedly, there's a Language option according to the support page, but I don't see it. I'm in NYC, s...

  • Casual Listener
  • On the web player, I'm stuck with Japanese web UI. I don't see a language option from my account page: https://www.spotify.com/us/account/overview/   Supposedly, there's a Language option acco...
  • tomh3
  • Casual Listener
  • 2805 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 2805 Views
  • 2 replies
  • 0 likes

Ford Sync 3- Unable to browse all songs

In earlier versions of Spotify for Android (5'ish), and while using Ford Sync 3 the re was an option called "Browse" and I believe it was called "all songs".This would give access to all music that wasn't in a particular playlist. Basically a huge un...

  • Newbie
  • In earlier versions of Spotify for Android (5'ish), and while using Ford Sync 3 the re was an option called "Browse" and I believe it was called "all songs". This would give access to all music that...
  • 940 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
  • 940 Views
  • 0 replies
  • 0 likes

How do I unlink my account from a PlayStation I don't have access to?!

Just tried to link my account to our PlayStation 4 and it says it can't be done because my account it already linked to another PlayStation account...I don't recall linking it to another PlayStation before but, if I did, it would have been my ex husb...

  • Casual Listener
  • Just tried to link my account to our PlayStation 4 and it says it can't be done because my account it already linked to another PlayStation account... I don't recall linking it to another PlayStat...
  • Merr0777
  • Music Fan
  • 2861 Views
  • 3 replies
  • 0 likes
  • 2861 Views
  • 3 replies
  • 0 likes

I can't use spotify on my windows phone anymore!

What's wrong with the app? Everytime I try to open the app on my cellphone it crashes. I never saw this before. I am a PREMIUM member. I want to use it. How can I do?

  • Regular
  • What's wrong with the app? Everytime I try to open the app on my cellphone it crashes. I never saw this before. I am a PREMIUM member. I want to use it. How can I do?
  • BryBaz
  • Regular
  • 771 Views
  • 8 replies
  • 0 likes
  • 771 Views
  • 8 replies
  • 0 likes

I can't see Death Magnetic

I can't see Metallica's Death Magnetic album. My Indian friend can see it but I can't. Someone said it's about country. I want to learn why Turkish people can't listen it and I want to listen it.

  • Visitor
  • I can't see Metallica's Death Magnetic album. My Indian friend can see it but I can't. Someone said it's about country. I want to learn why Turkish people can't listen it and I want to listen it.
  • 300 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 300 Views
  • 0 replies
  • 0 likes

Top 5 playlists an artist is discovered on

The ability to view the top 5 playlists an artist is discovered or played on is no longer available as of a couple of months ago. Why?

  • Casual Listener
  • The ability to view the top 5 playlists an artist is discovered or played on is no longer available as of a couple of months ago. Why?
  • 286 Views
  • 0 replies
  • 0 likes
  • Other
  • 286 Views
  • 0 replies
  • 0 likes

Tropical Hip Hop looking for Spotify playlists

Hello my name is Delly, I'm from Harlem. My family heritage is Trinidadian and I'm trying to bring that island funk to hip hop. My track trini King is already on Spotify looking for any if all playlists to feature me on it. Here's the Spotify link ht...

  • Casual Listener
  • Hello my name is Delly, I'm from Harlem. My family heritage is Trinidadian and I'm trying to bring that island funk to hip hop. My track trini King is already on Spotify looking for any if all playli...
  • 545 Views
  • 0 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 545 Views
  • 0 replies
  • 0 likes

Music for the ECLIPSE

It would be great to have a group of songs about ECLIPES for Monday's big event!

  • Newbie
  • It would be great to have a group of songs about ECLIPES for Monday's big event!
  • Mausi
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Multi room possibility on Bang & Olufsen speakers!

I have 5 different Bang & Olufsen speakers, like the S8, A9, A6 and some other older speakers connected with a Beosound Moment. To get the same sound from all speakers I have to use Deezer but Everyone in the family use Spotify Premium. According to ...

  • Casual Listener
  • I have 5 different Bang & Olufsen speakers, like the S8, A9, A6 and some other older speakers connected with a Beosound Moment. To get the same sound from all speakers I have to use Deezer but Ev...
  • Knubjr
  • Casual Listener
  • 3038 Views
  • 4 replies
  • 1 likes
  • Other
  • 3038 Views
  • 4 replies
  • 1 likes

Music fades in and out on Amazon Firestick

I recently downloaded spotify on my amazon firestick and when I play music, the the volume is constant fading up and down. I saw others having trouble with this and could find the solution on their computer, but not sure how I can fix it since the Fi...

  • Newbie
  • I recently downloaded spotify on my amazon firestick and when I play music, the the volume is constant fading up and down. I saw others having trouble with this and could find the solution on their c...
  • 866 Views
  • 0 replies
  • 1 likes
  • music
  • 866 Views
  • 0 replies
  • 1 likes

Disconnect iTunes from Spotify

I do not want Spotify showing my iTunes songs/playlists. I have turned off the option, restarted the app, etc, but it still lists my iTunes songs/playlists. How do I stop Spotify from accessing iTunes as the settings obviously don't work!!

  • Casual Listener
  • I do not want Spotify showing my iTunes songs/playlists.  I have turned off the option, restarted the app, etc, but it still lists my iTunes songs/playlists.     How do I stop Spotif...
  • murc67
  • Newbie
  • 3390 Views
  • 1 replies
  • 1 likes
  • 3390 Views
  • 1 replies
  • 1 likes

Need Firmware Upgrade for JBL Authentics L16 for compatibility with Spotify Connect

Hello!Recently purchased the JBL Authentics L16, but I need the firmware upgrades to enable Spotify Connect compatibility. Could somebody please send me the upgrades to enable this? JBL took down the firmware upgrades from their website. Thanks

  • Casual Listener
  • Hello! Recently purchased the JBL Authentics L16, but I need the firmware upgrades to enable Spotify Connect compatibility. Could somebody please send me the upgrades to enable this? JBL took down t...
  • 1532 Views
  • 0 replies
  • 2 likes
  • Connect
  • 1532 Views
  • 0 replies
  • 2 likes

VOLVO XC90. SPOTIFY APP VERY SLOW TO GET STARTED

Hello. I'm using the app in my XC90. I have a 4G simcard in the car. The app is very slow to get started everytime i'm using it. It takes at least 3 or 4 minutes to get back on the song I was listening to the time before. Downloading the several menu...

  • Casual Listener
  • Hello. I'm using the app in my XC90. I have a 4G simcard in the car. The app is very slow to get started  everytime i'm using it. It takes at least 3 or 4 minutes to get back on the song I was l...
  • greijer
  • Newbie
  • 2435 Views
  • 5 replies
  • 1 likes
  • Other
  • 2435 Views
  • 5 replies
  • 1 likes

Spotify auf Onkyo TX 8050 Receiver - kein Support seit 20. Juli 17

Guten Morgen zusammen,Spotify kann seit dem 20.07.17 nicht mehr auf meinem Onkyo TX 8050 abgespielt werden. Laut Onkyo Homepage hat Spotify seine Funktion auf bestimmten Onkyo Geräten der Modellreihe 2011 eingestellt. verdammt Schade!Wisst Ihr Tipps ...

  • Newbie
  • Guten Morgen zusammen, Spotify kann seit dem 20.07.17 nicht mehr auf meinem Onkyo TX 8050 abgespielt werden. Laut Onkyo Homepage hat Spotify seine Funktion auf bestimmten Onkyo Geräten der Modellr...
  • reeser
  • Newbie
  • 4246 Views
  • 4 replies
  • 0 likes
  • 4246 Views
  • 4 replies
  • 0 likes

Time meter jumps to the end of the song before it's even played

I selected daily mix and a song pulled up but the time meter was at the end of the song as if it already played the song. Then it loads the next song in the list and does the same thing. It has loaded song after song not playing anything. I have hit ...

  • Newbie
  • I selected daily mix and a song pulled up but the time meter was at the end of the song as if it already played the song. Then it loads the next song in the list and does the same thing. It has loade...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! How come Spotify dislikes XXXTentacion?

XXXTentacion released his album just about a day ago and he doesn't get on the spotify "new realeases". Not only that, but also XXXTentacion who has over 5M+ listeners a month isn't verified on Spotify. This is just straight up bias and I'm kind of r...

  • Newbie
  • XXXTentacion released his album just about a day ago and he doesn't get on the spotify "new realeases". Not only that, but also XXXTentacion who has over 5M+ listeners a month isn't verified on Spoti...
  • Maxim
  • Spotify Star
  • 1491 Views
  • 1 replies
  • 0 likes
  • Other
  • 1491 Views
  • 1 replies
  • 0 likes

Playstation

I've been trying to login into my spotify on my playstation 4 and my account is already linked but everytime I try to login it says "please use a playstation account Thats already linked to spotify" and the thing is i already did but its not letting ...

  • Newbie
  • I've been trying to login into my spotify on my playstation 4 and my account is already linked but everytime I try to login it says "please use a playstation account Thats already linked to spotify" ...
  • 555 Views
  • 0 replies
  • 0 likes
  • 555 Views
  • 0 replies
  • 0 likes