Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7087 Views
  • 49 replies
  • 6 likes
  • Other
  • 7087 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19112 Views
  • 9 replies
  • 2 likes
  • Other
  • 19112 Views
  • 9 replies
  • 2 likes

sync songs to iphone

Hello, im experiencing an issue with songs I downloaded. They are downloaded on my PC and added to a different playlist rather than my main, and the playlist on my iphone says there are 11 songs. However, when i click that playlist it pops up saying ...

  • Casual Listener
  • Hello, im experiencing an issue with songs I downloaded. They are downloaded on my PC and added to a different playlist rather than my main, and the playlist on my iphone says there are 11 songs. How...
  • 195 Views
  • 0 replies
  • 0 likes
  • music
  • 195 Views
  • 0 replies
  • 0 likes

BEOSound 5 not recognising Spoity Account

I have a premium account with Spotify. Tried to connect to spotfiy on my BEOSound 5 at the weekend and kept coming up with the message 'A spotify premium account is required to connect to spotify'. Tried relogging into spotify - no joys. Any recommen...

  • Newbie
  • I have a premium account with Spotify.  Tried to connect to spotfiy on my BEOSound 5 at the weekend and kept coming up with the message 'A spotify premium account is required to connect to spoti...
  • 216 Views
  • 0 replies
  • 0 likes
  • Connect
  • 216 Views
  • 0 replies
  • 0 likes

Pres Trump

Why on earth are you broadcasting Trump's speech when I sign in to Spotify to confirm my email address. That is really scary!

  • Newbie
  • Why on earth are you broadcasting Trump's speech when I sign in to Spotify to confirm my email address. That is really scary!
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Web Player missing features

Several features are missing in this new web player update:- Radio: from a song, from an artist, to navigate- Add to queue Yes we have the option to do that through Spotify Connect (hoorya, that was added), but that's not optimal. And the design... i...

  • Casual Listener
  • Several features are missing in this new web player update: - Radio: from a song, from an artist, to navigate - Add to queue   Yes we have the option to do that through Spotify Connect (hoor...
  • bnatal
  • Music Fan
  • 360 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 360 Views
  • 1 replies
  • 0 likes

What is the difference between a "station" and a "playlist"?

I created a "station" called "Kings of Leon" radio. It played for a while (maybe 2 hours). I gave some songs a thumbs up and gave some a thumbs down. After about 2 hours, the songs started repeating. I started skipping through them and noticed that i...

  • Regular
  • I created a "station" called "Kings of Leon" radio. It played for a while (maybe 2 hours). I gave some songs a thumbs up and gave some a thumbs down. After about 2 hours, the songs started repeating....
  • user-removed
  • Not applicable
  • 3759 Views
  • 7 replies
  • 0 likes
  • music
  • 3759 Views
  • 7 replies
  • 0 likes

One Specific Album Wont Play PS4

Weird one.. The album The Positions by Gang of Youths (**bleep**ing fantastic by the way), doesn't play on my PS4 under any circumstances. This is the only album/song I've encountered that plays silence and it's just really bizzare. As soon as I chan...

  • Visitor
  • Weird one..    The album The Positions by Gang of Youths (**bleep**ing fantastic by the way), doesn't play on my PS4 under any circumstances. This is the only album/song I've encountered ...
  • bruzzac
  • Newbie
  • 547 Views
  • 4 replies
  • 1 likes
  • music
    Other
  • 547 Views
  • 4 replies
  • 1 likes

RBD no aparece en España

Buenas comunidad, queria saber por que no aparece RBD por ningún sitio en Spotify. Queria saber Si està en trámite o algo subir sus canciones y discos en esta plataforma, ya que indagando He visto Que Hay Personas Que Llevan años preguntando si van a...

  • Newbie
  • Buenas comunidad, queria saber por que no aparece RBD por ningún sitio en Spotify. Queria saber Si està en trámite o algo subir sus canciones y discos en esta plataforma, ya que indagando  He vi...
  • 403 Views
  • 0 replies
  • 0 likes
  • music
  • 403 Views
  • 0 replies
  • 0 likes

How do I add songs from my playlist to the library?

I finally managed to add songs from my computer on to spotify so they play okay but any idea how I can move those songs from the created playlist to my library i.e the songs section on Your Music so that ALL the songs can be played together rather th...

  • Regular
  • I finally managed to add songs from my computer on to spotify so they play okay but any idea how I can move those songs from the created playlist to my library i.e the songs section on Your Music so ...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

open.spotify.com cambia de idioma el nombre de los artistas

Desde el cambio a //open.spotify.com que el nombre de los artistas está en otro idioma. El idioma de mi OS es español, ya borré la caché, cookies, historial, cerré sesión mil veces, abrí el reproductor en modo incognito y nada funciona. Incluso ya no...

  • Newbie
  • Desde el cambio a  //open.spotify.com que el nombre de los artistas está en otro idioma.  El idioma de mi OS es español, ya borré la caché, cookies, historial, cerré sesión mil veces, abrí...
  • 380 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 380 Views
  • 0 replies
  • 1 likes

Spotify on supporting touchbar strip on MacBook Pro

I had this situation for a while, while running Spotify, the touch bar are only showing F1 F2 F3 F4 to F12 function keys, but not the volume control or shuffle buttons. 1.I tried reinstalled Spotify, but it didn't solve the problem. it looks like the...

  • Newbie
  • I had this situation for a while, while running Spotify, the touch bar are only showing F1 F2 F3 F4 to F12 function keys, but not the volume control or shuffle buttons.   1.I tried reinstalled...
  • X94X
  • Casual Listener
  • 3834 Views
  • 3 replies
  • 1 likes
  • music
  • 3834 Views
  • 3 replies
  • 1 likes

Spotify Artist issue

Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...

  • Regular
  • Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out: #1- it's made under my spotify acc...
  • 173 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 173 Views
  • 0 replies
  • 0 likes

Play list empty on Onkyo Receiver TX-8050

Hello, just created within my spotify premium application on windows laptop a new play list folder and added some play lists. On my Onkyo device I can move to the new play list folder but then it says "This list is empty" and it does not show the pla...

  • Visitor
  • Hello,   just created within my spotify premium application on windows laptop a new play list folder and added some play lists. On my Onkyo device I can move to the new play list folder but ...
  • Rokalve
  • Casual Listener
  • 1187 Views
  • 7 replies
  • 0 likes
  • 1187 Views
  • 7 replies
  • 0 likes

Audio Volume Problem

Hello, If my computer's sound is 100% And Spotify is 100% Too it only plays 50% Audio.Is This Normal Because It Isn't Loud For Me And I Like Loud Music.Thank You.

  • Newbie
  • Hello,   If my computer's sound is 100% And Spotify is 100% Too it only plays 50% Audio. Is This Normal Because It Isn't Loud For Me And I Like Loud Music. Thank You.
  • 619 Views
  • 0 replies
  • 0 likes
  • Other
  • 619 Views
  • 0 replies
  • 0 likes

Number of listeners question

@__spo__when I'm reading about an artist in their info, I see the cities most listened in and the number of listeners. Is that currently listening RIGHT NOW or is that in the past day, month, year?

  • Casual Listener
  • @__spo__when I'm reading about an artist in their info, I see the cities most listened in and the number of listeners. Is that currently listening RIGHT NOW or is that in the past day, month, year?
  • 712 Views
  • 0 replies
  • 0 likes
  • 712 Views
  • 0 replies
  • 0 likes

Superuser Contribution Genres lg tv

Hi folks! Is it possible to browse music genres in the LG smart TV app? Only find "search" and nothing else.

  • Casual Listener
  • Hi folks! Is it possible to browse music genres in the LG smart TV app? Only find "search" and nothing else.
  • Mumriken
  • Casual Listener
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Chromecast won't play some songs..?

Will Spotify (Premium) ever just work with Chromecast Audio!Spotify on my ipad works without any problems..Everything is updated!Lately several songs just won't play when streaming to my Chromecast Audio...plays a few seconds...if any...sometimes jus...

  • Casual Listener
  • Will Spotify (Premium) ever just work with Chromecast Audio! Spotify on my ipad works without any problems.. Everything is updated! Lately several songs just won't play when streaming to my Chrome...
  • 3hwhv
  • Newbie
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Nummer spelen niet af of stoppen na enige seconden

Zodra ik meerder verschillende nummers beluister heb krijg ik vaak een hele rare piep/kras geluid te horen en stopt het nummer na enige seconden. Soms wil het ook nog wel voorkomen dat het nummer wel volledig afspeeld maar dat ik dan ongeveer zo'n 3 ...

  • Casual Listener
  • Zodra ik meerder verschillende nummers beluister heb krijg ik vaak een hele rare piep/kras geluid te horen en stopt het nummer na enige seconden. Soms wil het ook nog wel voorkomen dat het nummer wel...
  • Hubo
  • Community Legend
  • 7100 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 7100 Views
  • 1 replies
  • 0 likes

My music on Spotify.

Hello, I am a rapper and producer and I would like to know how to get my songs onto Spotify. A lot of people that I know use Spotify and I would like it to be more conveniant for them to listen to the songs of mine that they like and everyone around ...

  • Newbie
  • Hello, I am a rapper and producer and I would like to know how to get my songs onto Spotify. A lot of people that I know use Spotify and I would like it to be more conveniant for them to listen to th...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • music
  • 289 Views
  • 1 replies
  • 0 likes

Spotify crashes Squeezebox

Hi, I believe this issue has been reported before, however, not sure it was resolved. The official Spotify app for Logitech Squeezebox Touch keeps crashing the Sqeezebox every once in a while. The crash occurs when selecting a new song from a playlis...

  • Newbie
  • Hi,   I believe this issue has been reported before, however, not sure it was resolved.   The official Spotify app for Logitech Squeezebox Touch keeps crashing the Sqeezebox every once ...
  • 453 Views
  • 0 replies
  • 0 likes
  • Logitech
  • 453 Views
  • 0 replies
  • 0 likes

Sonos connection

I've used Spotify (Premuium) successfully through Sonos (as well as directly on my computers) for some years. I use an ipod classic as the Sonos controller. Recently, however, I find that I cannot connect to Spotify through the ipod and therefore can...

  • Newbie
  • I've used Spotify (Premuium) successfully through Sonos (as well as directly on my computers) for some years. I use an ipod classic as the Sonos controller. Recently, however, I find that I cannot co...
  • 479 Views
  • 0 replies
  • 0 likes
  • 479 Views
  • 0 replies
  • 0 likes