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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • AppleJackson
  • Visitor
  • 3580 Views
  • 26 replies
  • 6 likes
  • Other
  • 3580 Views
  • 26 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18203 Views
  • 8 replies
  • 2 likes
  • Other
  • 18203 Views
  • 8 replies
  • 2 likes

Release Radar not updating

Today my new Release Radar playlist didnt update in the new web player. The songs from preveious week were listed but it played the new songs! This is likly due to the fact that I dont shutdown my computer at night, I just leave it. It was all fixed ...

  • Visitor
  • Today my new Release Radar playlist didnt update in the new web player. The songs from preveious week were listed but it played the new songs! This is likly due to the fact that I dont shutdown ...
  • Fixmyplaylist
  • Regular
  • 2929 Views
  • 5 replies
  • 0 likes
  • Web Player
  • 2929 Views
  • 5 replies
  • 0 likes

Patricio Rey y sus Redonditos de Ricota

Buenas tardes! Alguna idea porque no estan Patricio Rey y sus Redonditos de Ricota ?? Dejo para que escuchen, es una excelente banda, alguna idea si se puede agregar y con quien hay que hablar para ello? Compilado Youtube

  • Casual Listener
  • Buenas tardes!    Alguna idea porque no estan   Patricio Rey y sus Redonditos de Ricota   ??    Dejo para que escuchen, es una excelente banda, alguna id...
  • maurival97
  • Regular
  • 2641 Views
  • 28 replies
  • 0 likes
  • 2641 Views
  • 28 replies
  • 0 likes

Webplayer in wrong language

The new webplayer (Which, by the way, is absolute sh*te. I was able to spoof it until yesterday, but today it stopped working.) always appears in Dutch, even though my profile is set in English, my country is the UK (where I live). My Chrome is set i...

  • Casual Listener
  • The new webplayer (Which, by the way, is absolute sh*te. I was able to spoof it until yesterday, but today it stopped working.) always appears in Dutch, even though my profile is set in English, my c...
  • 352 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 352 Views
  • 0 replies
  • 1 likes

About ChromeCast

Dear Spotify, This is Te-Yu from Taiwan, I encounter a problem about Spotify on ChromeCast. I can't adjust volume by my laptop when I play music on ChromeCast. That cause me a huge inconvenience. Thanks for reading. Sincerely, Te-Yu

  • Casual Listener
  • Dear Spotify,   This is Te-Yu from Taiwan, I encounter a problem about Spotify on ChromeCast. I can't adjust volume by my laptop when I play music on ChromeCast. That cause me a huge inco...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Help please

WHY IS MY SPOTIFY ACTING UP I LOOK UP AN ARTIST BUT IT WON'T LET ME CLICK ON THEM....JUST KEEPS SAYING SORRY SOMETHING WENT WRONG AND IM GETTING FUSTRATED

  • Casual Listener
  • WHY IS MY SPOTIFY ACTING UP I LOOK UP AN ARTIST BUT IT WON'T LET ME CLICK ON THEM....JUST KEEPS SAYING SORRY SOMETHING WENT WRONG AND IM GETTING FUSTRATED
  • 230 Views
  • 0 replies
  • 0 likes
  • Other
  • 230 Views
  • 0 replies
  • 0 likes

Starred playlist empty

I've been using an older version of the app an older phone seeing as my phone broke. The other day my spotify premium ran out and it seems my starred playlist is now empty on multiple devices after resubscribing. All the music I've been recently list...

  • Newbie
  • I've been using an older version of the app an older phone seeing as my phone broke. The other day my spotify premium ran out and it seems my starred playlist is now empty  on multiple devices a...
  • katrienvandevee
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Unable to Search Users in New Spotify Web

Since the upgrade to the new version of Spotify Web, I can't seem to search for other users or their playlists. Does anyone have any good workarounds?

  • Newbie
  • Since the upgrade to the new version of Spotify Web, I can't seem to search for other users or their playlists.  Does anyone have any good workarounds?
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Missing Gaming Playlist

Hello Everyone,I have a question. Before Spotify started the new Genre Topic Gaming, they had in there Topic Party a very good Gaming Playlist. There were Songs like Some Kind of Magic (LVTHER) or Surface (Aero Chord) inside of the Playlist.After the...

  • Newbie
  • Hello Everyone, I have a question. Before Spotify started the new Genre Topic Gaming, they had in there Topic Party a very good Gaming Playlist. There were Songs like Some Kind of Magic (LVTHER) or ...
  • 271 Views
  • 0 replies
  • 0 likes
  • music
  • 271 Views
  • 0 replies
  • 0 likes

I uploaded my band and it says waiting to download. Why will it not download on my phone?

I uploaded my husbands band and created a playlist. It downloaded on the computer and plays. It will not download on my phone. I can see the playlist and songs but it just say waiting to download. How can I fix this?

  • Newbie
  • I uploaded my husbands band and created a playlist. It downloaded on the computer and plays. It will not download on my phone. I can see the playlist and songs but it just say waiting to download. Ho...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

playlists

is there any way to put my playlists on a station? what is a gig goer? Im just not a expert on spotify I have questions. I dont deserve to be called names thank you very much

  • Music Fan
  • is there any way to put my playlists on a station? what is a gig goer? Im just not a expert on spotify I have questions. I dont deserve to be called names thank you very much
  • 18kidneystones
  • Music Fan
  • 577 Views
  • 2 replies
  • 0 likes
  • Playlists
    stations
  • 577 Views
  • 2 replies
  • 0 likes

Spotify Web Player massive error

On both chrome and firefox, whenever I try to go to play.spotify.com it automatically redirects me to open.spotify.com, however it doesn't do this on internet explorer, so I had been using that for the past couple of weeks. But recently, whenever I t...

  • Newbie
  • On both chrome and firefox, whenever I try to go to play.spotify.com it automatically redirects me to open.spotify.com, however it doesn't do this on internet explorer, so I had been using that for t...
  • aic
  • Regular
  • 1305 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 1305 Views
  • 2 replies
  • 0 likes

Devices button doesn't work on web player

On a Windows 10 machine running Chrome. The Connect to a device control doesn't work; it only shows the help context. I can't switch from listening on a different deivce to the web player. This is also related to being forwarded from play.spotify.com...

Spotify_Devices.jpg
  • Regular
  • On a Windows 10 machine running Chrome.  The Connect to a device control doesn't work; it only shows the help context.  I can't switch from listening on a different deivce to the web player...
  • eocavalcanti
  • Newbie
  • 593 Views
  • 1 replies
  • 4 likes
  • Web Player
    Windows
  • 593 Views
  • 1 replies
  • 4 likes

Solved!! Error message when searching for songs on BOTH iPhones and Mac

I am getting an error message every time I try to search for a song on both my iPhone and my Mac. Both devices are completely up to date, have plenty of storage, plenty of battery and I've restarted both. I'm brand new to Spotify and currently using ...

  • Newbie
  • I am getting an error message every time I try to search for a song on both my iPhone and my Mac. Both devices are completely up to date, have plenty of storage, plenty of battery and I've resta...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Trouble with Chrome OS browser

I have been expirienceing alot of trouble with the reccent spotify update on browser. The main problem I have expirienced is that when i try to listen to music on the browser it does not let me because it says i am listening from my iphone even thoug...

  • Newbie
  • I have been expirienceing alot of trouble with the reccent spotify update on browser. The main problem I have expirienced is that when i try to listen to music on the browser it does not let me becau...
  • 302 Views
  • 0 replies
  • 0 likes
  • Other
  • 302 Views
  • 0 replies
  • 0 likes

Family subscription

Whenever another member uses there device it shuts my music off when they hit play how do i stop that

  • Newbie
  • Whenever another member uses there device it shuts my music off when they hit play how do i stop that
  • Tom
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! My band's follower count shows a different number to me than other people who view it

Very strange. I look at my band's follower count and it has been stuck on 67 for the past 3 weeks. My bandmate looks at the follower count and it shows 101 and still growing. What up wit dat? I have tried logging out and in, veiwing on App, Safari, C...

Screen Shot 2017-04-26 at 4.08.15 PM.png image.png
  • Casual Listener
  • Very strange. I look at my band's follower count and it has been stuck on 67 for the past 3 weeks. My bandmate looks at the follower count and it shows 101 and still growing. What up wit dat? I have ...
  • acobberson
  • Casual Listener
  • 886 Views
  • 2 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 886 Views
  • 2 replies
  • 0 likes

Whenever I go to play a song, it just doesn't happen, I click to play it and it doesn't come up.

Whenever I go to play a song, it just doesn't happen, I click to play it and it doesn't come up. Here is an example: https://i.gyazo.com/6b28f679f5d97d7995766c633e8fe7b4.pngAs you can see it won't play it.I cannot install the Desktop version so don't...

  • Newbie
  •     Whenever I go to play a song, it just doesn't happen, I click to play it and it doesn't come up.   Here is an example:   https://i.gyazo.com/6b28f679f5d97d7995766c633e8f...
  • gorogbali
  • Casual Listener
  • 501 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 501 Views
  • 4 replies
  • 1 likes

Solved!! How to REMOVE connect-device?

I have spotify premium and connected my android spotify app to the "Roberts stream 91i" at my parents house.. and now back home at my place, my desktop player sometimes connects to my parents' radio/speaker..... Can i remove the connection/forget the...

  • Casual Listener
  • I have spotify premium and connected my android spotify app to the "Roberts stream 91i" at my parents house.. and now back home at my place, my desktop player sometimes connects to my parents' radio/...
  • Sebabje
  • Newbie
  • 15275 Views
  • 6 replies
  • 0 likes
  • Connect
  • 15275 Views
  • 6 replies
  • 0 likes

"can't connect to spotify. trying again now" message on Internet Explorer since yesterday

Hi. Can someone help me please, because i'm receiving this message while i'm using the Spotify webplayer since yesterday on Internet Explorer...Do others have the same trouble to connect with https://play.spotify.com/ when they want to listen to thei...

  • Casual Listener
  • Hi.   Can someone help me please, because i'm receiving this message while i'm using the Spotify webplayer since yesterday on Internet Explorer...Do others have the same trouble to connect wit...
  • Sebasty
  • Community Legend
  • 550 Views
  • 5 replies
  • 1 likes
  • Web Player
  • 550 Views
  • 5 replies
  • 1 likes

Solved!! Gza's album Liquid Swords is missing two tracks

Hey Spotify, I was wondinergi why Gza's album Liquid Swords is missing two tracks. it is missing Liquid Swords (track 1) and Dual of the Iron Mic (Track 2).

  • Newbie
  • Hey Spotify,     I was wondinergi why Gza's album Liquid Swords is missing two tracks.  it is missing Liquid Swords (track 1) and Dual of the Iron Mic (Track 2).    
  • Jacob
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 560 Views
  • 1 replies
  • 0 likes