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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 878 Views
  • 7 replies
  • 2 likes
  • Other
  • 878 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17302 Views
  • 8 replies
  • 1 likes
  • Other
  • 17302 Views
  • 8 replies
  • 1 likes

Discover tab is gone???

Just opened the web player (I use Linux so the desktop player is not an option) The 'Discover' tab is gone from both the "old" player at https://play.spotify.com and the new one at https://open.spotify.com What is going on??

  • Music Fan
  • Just opened the web player (I use Linux so the desktop player is not an option) The 'Discover' tab is gone from both the "old" player at   https://play.spotify.com   and the new one at ...
  • MartinStoichkov
  • Community Legend
  • 879 Views
  • 3 replies
  • 1 likes
  • Web Player
  • 879 Views
  • 3 replies
  • 1 likes

[Mobile][Playlists]

Bring back the Downloaded Playlists subcategory in Your Music. I have a lot of playlists within separate folders, many of which I downloaded on ios to be able to play whislt in offline mode. The ability to locate all offline playlists in one folder w...

  • Casual Listener
  • Bring back the Downloaded Playlists subcategory in Your Music. I have a lot of playlists within separate folders, many of which I downloaded on ios to be able to play whislt in offline mode. The abil...
  • 282 Views
  • 0 replies
  • 0 likes
  • Mobile
    Playlists
  • 282 Views
  • 0 replies
  • 0 likes

How can I not use open.spotify on chrome?

New spotify is practically unusable with a lot of core features going kaput. However, I can access play.spotify on edge but not chrome. What happened in chrome and how can I go back to using play.spotify?

  • Regular
  • New spotify is practically unusable with a lot of core features going kaput. However, I can access play.spotify on edge but not chrome.    What happened in chrome and how can I go back to...
  • Whoriskey
  • Casual Listener
  • 2667 Views
  • 7 replies
  • 1 likes
  • Web Player
  • 2667 Views
  • 7 replies
  • 1 likes

Why does Spotify no longer support my Denon Ceol RCDN8

Since a week or so, I can not longer use Spotify on my Denon Ceol RCDN8.Is there a kind of official from Spotify. Who knows, why Spotify has ended the possibility for me, to use my Denon Ceol N8? I know it has no Spotify Connect. It has a built in ve...

  • Regular
  • Since a week or so, I can not longer use Spotify on my Denon Ceol RCDN8. Is there a kind of official from Spotify. Who knows, why Spotify has ended the possibility for me, to use my Denon ...
  • 734 Views
  • 0 replies
  • 1 likes
  • Windows
    Windows 10
  • 734 Views
  • 0 replies
  • 1 likes

Sonos will make Spotify playlist restart after every song

I play on my Sonos speakers using Spotify connect using my Mac and every time I select a song to play it will restart the Spotify playlist after instead of playing the song that comes after in the playlist. For example, if I play song number 155 then...

  • Newbie
  • I play on my Sonos speakers using Spotify connect using my Mac and every time I select a song to play it will restart the Spotify playlist after instead of playing the song that comes after in the pl...
  • 763 Views
  • 0 replies
  • 3 likes
  • Connect
  • 763 Views
  • 0 replies
  • 3 likes

Embedded Playlist showing songs that have already been deleted.

The Wordpress embed on one of my playlists show songs that have previously been deleted from that playlist. Does anyone know how to clear those songs from the embed or playlist cache?

  • Regular
  • The Wordpress embed on one of my playlists show songs that have previously been deleted from that playlist. Does anyone know how to clear those songs from the embed or playlist cache?
  • Hubo
  • Community Legend
  • 1047 Views
  • 10 replies
  • 0 likes
  • 1047 Views
  • 10 replies
  • 0 likes

Solved!! Playlist Advanced Editing

I'm a Brazilian user, I do not know if the versions outside of Brazil already have the advanced search and editing bear for their Premium subscribers, but it would be very useful to be able to search within the playlist and remove possibly duplicate ...

  • Newbie
  • I'm a Brazilian user, I do not know if the versions outside of Brazil already have the advanced search and editing bear for their Premium subscribers, but it would be very useful to be able to search...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Spotify search function on Lumia930 just locks up

Since yeasterday I can not use the search function in Spotify on my Lumia 930 with win10. It just starts searching, but never stops. Dots are flying across the screen and nothing happens. It stopped working out of the blue. Tried to reinstall the app...

  • Casual Listener
  • Since yeasterday I can not use the search function in Spotify on my Lumia 930 with win10. It just starts searching, but never stops. Dots are flying across the screen and nothing happens. It stopped ...
  • 163 Views
  • 0 replies
  • 0 likes
  • Other
  • 163 Views
  • 0 replies
  • 0 likes

streaming

My school won't let me stream music. What do I do?

  • Casual Listener
  • My school won't let me stream music. What do I do?
  • Jacob
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 265 Views
  • 1 replies
  • 0 likes

[BB] Song Greyed Out

A Modest Mouse song on my playlist is greyed out and cannot be played suddenly. It was playing a few days before. When I went to the particular album the track is in, the whole album is greyed out. The album is The Lonesome Crowded West. I don't thin...

  • Casual Listener
  • A Modest Mouse song on my playlist is greyed out and cannot be played suddenly. It was playing a few days before. When I went to the particular album the track is in, the whole album is greyed out.&n...
  • Jeewenjie
  • Casual Listener
  • 559 Views
  • 2 replies
  • 0 likes
  • BB10
    music
  • 559 Views
  • 2 replies
  • 0 likes

Spotify App and Web Player not working.

On my PC I am not able to play Spotify through the web player or the app. The web player loads, but does play any song.The app seems to try to load stays a second in my task list but eventaully dispears from the process list.I feel like it a connecti...

  • Newbie
  • On my PC I am not able to play Spotify through the web player or the app.   The web player loads, but does play any song. The app seems to try to load stays a second in my task list but event...
  • 349 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 349 Views
  • 0 replies
  • 0 likes

Search by release date 'Recommended Songs'

I love all the new music that Spotify finds and suggests. I have found in some categories Spotify really struggles to suggest contemporary songs. I know it has been suggested before (in this forum) to allow us users to search and find songs by releas...

  • Newbie
  • I love all the new music that Spotify finds and suggests. I have found in some categories Spotify really struggles to suggest contemporary songs.  I know it has been suggested before (in this fo...
  • 224 Views
  • 0 replies
  • 1 likes
  • 224 Views
  • 0 replies
  • 1 likes

Become best music streaming service on the planet

Spotify!! What the heck are you guys doing!? Every update is just bringing back problems that were previously fixed. And you guys don't tell anyone what to expect from an update as well. Get your stuff together and start fixing things and letting us ...

  • Newbie
  • ...hy are playlists automatically made public? It's nice that you tell me when the next local concerts are but fix all of this stuff and be the king music streaming service. You guys really need to step u...
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Kindle app stops playing randomly

Once or twice a night my white noise track stops playing randomly for a few seconds.I have cross fade and gapless playback cranked up and have verified it is not at the end of track.Playing the same track on repeatHave downloaded that track for offli...

  • Newbie
  • Once or twice a night my white noise track stops playing randomly for a few seconds. I have cross fade and gapless playback cranked up and have verified it is not at the end of track. Playing t...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Spotify connect

Why my spotify connect doesnt connect to myecho dot on a premium account

  • Newbie
  • Why my spotify connect doesnt connect to myecho dot on a premium account
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

FIX THE GLITCH in the Top 4 Album Art, please!!!

I noticed about a year and a half ago that the Top 4 Album Art began to glitch and display OUT OF ORDER on the Public Page(s). It started with just a few playlists, but then quickly spread to all of them. There is no way to fix this glitch from the c...

  • Casual Listener
  • I noticed about a year and a half ago that the Top 4 Album Art began to glitch and display OUT OF ORDER on the Public Page(s).  It started with just a few playlists, but then quickly spread to a...
  • 247 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Playlists
  • 247 Views
  • 0 replies
  • 1 likes

Solved!! Add to playlist

I can't add songs to any playlists. I press the "add to playlist" but nothing happens. What to do? I have tried the log-out-log-in thing. Doesn't work.

  • Regular
  • I can't add songs to any playlists. I press the "add to playlist" but nothing happens. What to do? I have tried the log-out-log-in thing. Doesn't work.
  • MartinStoichkov
  • Community Legend
  • 773 Views
  • 9 replies
  • 0 likes
  • Other
  • 773 Views
  • 9 replies
  • 0 likes

missing songs

Hi,I had the Keith Urban song "blue aint your collor" on my music stored.It was offline useable.But, since yesterday the song is gone!Even in the search I can't find it.I see it in light grey under the Album.My friend can use it with android.greethin...

  • Casual Listener
  • Hi, I had the Keith Urban song "blue aint your collor" on my music stored. It was offline useable. But, since yesterday the song is gone! Even in the search I can't find it. I see it in light gr...
  • Jacob
  • Community Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Gear s2 bt disconnected issue

My BT is working. I've uninstalled and reinstalled the app on both my watch and phone and cleared cached data. But still can't use remote mode.. is there any fix???

  • Regular
  • My BT is working. I've uninstalled and reinstalled the app on both my watch and phone and cleared cached data. But still can't use remote mode.. is there any fix???
  • 214 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 214 Views
  • 0 replies
  • 0 likes