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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6667 Views
  • 47 replies
  • 6 likes
  • Other
  • 6667 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19019 Views
  • 9 replies
  • 2 likes
  • Other
  • 19019 Views
  • 9 replies
  • 2 likes

New Phone - Email in use

New phone. Setup app. When I try to login it says email account is linked to another account. I removed my old phone. Spotify premium should only be on this new phone. Not on any other device

  • Casual Listener
  • New phone. Setup app. When I try to login it says email account is linked to another account. I removed my old phone. Spotify premium should only be on this new phone. Not on any other device
  • Maxim
  • Spotify Star
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Solved!! Problem with spotify connect and missing playlists on LG smart tv

Hey!I just bought a new TV, and I've never been able to connect to it from my android phone. And now my playlists don't show on the TV either.I've reinstalled the app on both TV and phone, but to no avail.Any suggestions?Thanks in advance!

  • Casual Listener
  • Hey! I just bought a new TV, and I've never been able to connect to it from my android phone. And now my playlists don't show on the TV either. I've reinstalled the app on both TV and phone, but to...
  • Imsohappy
  • Casual Listener
  • 1010 Views
  • 2 replies
  • 0 likes
  • 1010 Views
  • 2 replies
  • 0 likes

Webplayer - shuffle not working well

I know this is low on the list of priorities given the other issues Webplayer is showing (play.spotify.com still doesn't redirect to open.spotify.com for me in Firefox, even though I cleared cookies, cache, etc.). My main playlist has ~600 songs. Mos...

  • Regular
  • I know this is low on the list of priorities given the other issues Webplayer is showing (play.spotify.com still doesn't redirect to open.spotify.com for me in Firefox, even though I cleared cookies,...
  • 266 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 266 Views
  • 0 replies
  • 1 likes

Can't play my local files??

Hello!I hvae some local files on my spotify, but I cant download them to play when im offline.. Does anyone else have this problem?What can I do to fix it?

  • Casual Listener
  • Hello! I hvae some local files on my spotify, but I cant download them to play when im offline.. Does anyone else have this problem? What can I do to fix it? 
  • ant0n1
  • Roadie
  • 570 Views
  • 1 replies
  • 0 likes
  • music
  • 570 Views
  • 1 replies
  • 0 likes

Slade

I was looking for a bit of Glam Rock to liven up my tuesday night and ran into a problem with Slade. The Slade page in the spotify client is wrong, The text intro starts of right with "Slade are an English glam rock and hard rock band". But the music...

  • Newbie
  • I was looking for a bit of Glam Rock to liven up my tuesday night and ran into a problem with Slade.   The Slade page in the spotify client is wrong,  The text intro starts of right with ...
  • geirhong
  • Roadie
  • 7273 Views
  • 21 replies
  • 5 likes
  • 7273 Views
  • 21 replies
  • 5 likes

Streams

Hi, I have a question. If I leave a song on repeat does it count as one stream only? Thanks.

  • Newbie
  • Hi,   I have a question. If I leave a song on repeat does it count as one stream only?    Thanks.
  • itu_
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • music
  • 413 Views
  • 1 replies
  • 0 likes

Spotify on Windows doesnt show my Premium subscription

Hello,I just reinstalled Spotify on my laptop and it doesnt show my Premium subscription but on my iphone I still have it. Can someone help me, please? Thanks!

  • Casual Listener
  • Hello, I just reinstalled Spotify on my laptop and it doesnt show my Premium subscription but on my iphone I still have it. Can someone help me, please? Thanks! 
  • Maggs__k
  • Newbie
  • 403 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 403 Views
  • 4 replies
  • 0 likes

Découvertes de la semaine sur un téléviseur

Je n'ai pas accès aux "Découvertes de la semaine" sur mon téléviseur avec l'application Spotify. Quand je vais dans mes listes de lecture la liste "Découvertes de la semaine" est constamment en chargement et celui-ci ne se termine jamais. Que se pass...

  • Casual Listener
  • Je n'ai pas accès aux "Découvertes de la semaine" sur mon téléviseur avec l'application Spotify. Quand je vais dans mes listes de lecture la liste "Découvertes de la semaine" est constamment  en...
  • 336 Views
  • 0 replies
  • 0 likes
  • Other
  • 336 Views
  • 0 replies
  • 0 likes

Unrevoking access

I accidentally revoked access to my kodi / Pi app. Having trouble finding out a way to bring it back. Seems there is a way to revoke an app, but it removes it completly from the list so there is no way to enable once again. Did a lot of searching but...

  • Newbie
  • I accidentally revoked access to my kodi / Pi app. Having trouble finding out a way to bring it back. Seems there is a way to revoke an app, but it removes it completly from the list so there is no w...
  • 321 Views
  • 0 replies
  • 0 likes
  • Other
  • 321 Views
  • 0 replies
  • 0 likes

Skipping Songs Overlapping

I just played the Flume House Party playlist under the Party category and it seems to be doing some weird cross fading stuff... The first song plays fine but when it goes to the next song it is still playing the previous song for a good 10 seconds or...

  • Casual Listener
  • I just played the Flume House Party playlist under the Party category and it seems to be doing some weird cross fading stuff... The first song plays fine but when it goes to the next song it is still...
  • chillamore
  • Newbie
  • 889 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 889 Views
  • 2 replies
  • 0 likes

Crossfade option on web player & Daily Mix Q

Hi all . As part of my "Research" switching to Spotify or not , I have some questions please : 1. I couldn't find any cross fade option within the web player . I'm using Chrome but checked that already on Explorer and couldn't find such option . Does...

  • Visitor
  • Hi all .  As part of my "Research" switching to Spotify or not , I have some questions please :   1. I couldn't find any cross fade option within the web player . I'm using Chrome but ch...
  • MattSuda
  • Spotify Star
  • 10626 Views
  • 3 replies
  • 3 likes
  • Web Player
  • 10626 Views
  • 3 replies
  • 3 likes

Solved!! Transfer Library from Another Streaming Service

I'm not sure if this question was asked before, but I cannot find another thread about this. Is there a way that I can transfer my library from my Napster account to Spotify? I'm switching my streaming service and I don't want to manually rebuild by ...

  • Newbie
  • I'm not sure if this question was asked before, but I cannot find another thread about this. Is there a way that I can transfer my library from my Napster account to Spotify? I'm switching my streami...
  • Swerfer
  • Regular
  • 3708 Views
  • 2 replies
  • 0 likes
  • Other
  • 3708 Views
  • 2 replies
  • 0 likes

Artists not sorted alphabetically in new web player

In the new web player (open.spotify.com), the artist list (Your Music > Artists) is not sorted alphabetically by default, and it appears that there is no way to sort the list. I'm on Windows 10, Chrome v56.0.2924.87 (64-bit).

  • Casual Listener
  • In the new web player (open.spotify.com), the artist list (Your Music > Artists) is not sorted alphabetically by default, and it appears that there is no way to sort the list.   I'm on Wind...
  • game1953
  • Newbie
  • 996 Views
  • 1 replies
  • 9 likes
  • Web Player
  • 996 Views
  • 1 replies
  • 9 likes

How do you see what users you follow?

Hi, Before spotify changed its look, I started following my sister (She's a user, not an artist) so I could see and play her playlists. Now that they changed the look, I can't find her profile. I've litterally looked everywhere and googled everything...

  • Casual Listener
  • Hi,    Before spotify changed its look, I started following my sister (She's a user, not an artist) so I could see and play her playlists. Now that they changed the look, I can't find her...
  • Grousey27
  • Casual Listener
  • 14529 Views
  • 2 replies
  • 2 likes
  • Web Player
  • 14529 Views
  • 2 replies
  • 2 likes

Same names but two different artists

Hey guys. I have yet to be able to get an artist page started and I had a release with a label that accidentally linked the other artist with my same name to the release. How can I sort this out. It's becoming very frustrating. Thanks.

  • Newbie
  • Hey guys. I have yet to be able to get an artist page started and I had a release with a label that accidentally linked the other artist with my same name to the release. How can I sort this out. It'...
  • MattSuda
  • Spotify Star
  • 356 Views
  • 2 replies
  • 0 likes
  • Other
  • 356 Views
  • 2 replies
  • 0 likes

Can't import Itunes playlists/library. Windows.

I've tried thousand of times "Import Playlists > iTunes" and nothing has ever changed. Also, I'd like to note that "Share iTunes Library XML with other applications" IS checked under my iTunes preferences. I tried importing a couple of playlist using...

  • Casual Listener
  • I've tried thousand of times "Import Playlists > iTunes" and nothing has ever changed. Also, I'd like to note that "Share iTunes Library XML with other applications" IS checked under my ...
  • Swerfer
  • Regular
  • 3253 Views
  • 8 replies
  • 0 likes
  • 3253 Views
  • 8 replies
  • 0 likes

Stop playing rape songs

Was listining to Bob Marley to relax. Spotify played - Sublimes - Date rape. 1 in 4 women are reported sexually assult survivors. I know that actually number to much higer and closer to 4 out of 4. Why play that song at all? I don't need to hear a ma...

  • Casual Listener
  • Was listining to Bob Marley to relax.  Spotify played - Sublimes - Date rape.  1 in 4 women are reported sexually assult survivors.  I know that actually number to much higer and close...
  • enoughisenough
  • Casual Listener
  • 1404 Views
  • 2 replies
  • 0 likes
  • 1404 Views
  • 2 replies
  • 0 likes

Contact Spotify support

Your website is super confusing. There's a button to "Contact Spotify" but there's no email or phone number or any way to contact you outside of Twitter! I tried filling out the form and it only sent me the Community.I finally managed to email suppor...

  • Regular
  • Your website is super confusing. There's a button to "Contact Spotify" but there's no email or phone number or any way to contact you outside of Twitter! I tried filling out the form and it only sent...
  • kejt_
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 501 Views
  • 1 replies
  • 0 likes

Podcasts

Are the podcasts I've listened to only linked to the device I heard it on, or to my Spotiify account??I've listened to dozens of podcasts and one day suddenly none of them showed as Played. Some were downloaded and listened to offline, most were stre...

  • Regular
  • Are the podcasts I've listened to only linked to the device I heard it on, or to my Spotiify account?? I've listened to dozens of podcasts and one day suddenly none of them showed as Played. Some we...
  • 591 Views
  • 0 replies
  • 0 likes
  • Other
    Samsung
  • 591 Views
  • 0 replies
  • 0 likes

How to get my new EP in a facebook post?

Frequently I see bands posting new music on spotify with multiple tracks in the post and a button to listen to it (see picture). I would like that for my band JASONWATERFALLS, but I can't find any information about how to make that work.Is this only ...

IMG_0048.PNG
  • Newbie
  • Frequently I see bands posting new music on spotify with multiple tracks in the post and a button to listen to it (see picture). I would like that for my band JASONWATERFALLS, but I can't find any in...
  • 235 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 235 Views
  • 0 replies
  • 0 likes