Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • babatjie
  • Casual Listener
  • 5517 Views
  • 39 replies
  • 6 likes
  • Other
  • 5517 Views
  • 39 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18766 Views
  • 9 replies
  • 2 likes
  • Other
  • 18766 Views
  • 9 replies
  • 2 likes

Downloaded Weekly Discover lost?

Hi guys, I recently downloaded the Weekly Discover playlist songs, as Spotify itself warned me about losing my songs if i didn't. Fun fact, now the playlist got updated and I lost my previously downloaded songs. Is it possible to get track of those d...

  • Newbie
  • Hi guys,    I recently downloaded the Weekly Discover playlist songs, as Spotify itself warned me about losing my songs if i didn't. Fun fact, now the playlist got updated and I lost my p...
  • MattSuda
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Problem spotify windows phone

Bonjour ,Je rencontre un problème avec l'appli spotify sur mon windows phone. J'ai longtemps utilisé la version sur windows 8.1 mais elle s'est récemment mise a ne plus marcher (logo qui s'affiche et qui charge pendant des heures au démarrage.) j'ai ...

  • Newbie
  • Bonjour , Je rencontre un problème avec l'appli spotify sur mon windows phone. J'ai longtemps utilisé la version sur windows 8.1 mais elle s'est récemment mise a ne plus marcher (logo qui s'affiche ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

BTS "The Most Beautiful Moment in Life: Young Forever" and "Youth", GOT7's music in general

BTS's albums "The Most Beautiful Moment in Life: Young Forever" and "Youth" are not availible, even though most of the rest of their music is. This is kind of frustrating, because some really large title songs are in these albums are included here, l...

  • Newbie
  • BTS's albums "The Most Beautiful Moment in Life: Young Forever" and "Youth" are not availible, even though most of the rest of their music is. This is kind of frustrating, because some really large t...
  • Jacob
  • Community Legend
  • 773 Views
  • 1 replies
  • 0 likes
  • music
  • 773 Views
  • 1 replies
  • 0 likes

Moving a playlist to either google play or itunes so i can buy the songs

Hi.Im wondering if there is anyway to transfer songs to a cart or a website in which I can buy the songs. Its a pain to find a song to put in a spotify playlist and then write each one into google play, itunes, beatport and so on. Its kind of hard to...

  • Newbie
  • Hi. Im wondering if there is anyway to transfer songs to a cart or a website in which I can buy the songs. Its a pain to find a song to put in a spotify playlist and then write each one into google ...
  • 292 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 292 Views
  • 0 replies
  • 1 likes

Can't log into LG smart TV app

Hello!I want to use Spotify on my LG smart TV (modell: 47LA7408-ZB; software: 04.28.14)I've downloaded the app from smart world but when I type in my account details the loading circle appears and it's do nothing else. I tried with new account etc. b...

  • Casual Listener
  • Hello! I want to use Spotify on my LG smart TV (modell: 47LA7408-ZB; software: 04.28.14) I've downloaded the app from smart world but when I type in my account details the loading circle appears an...
  • Gozarak
  • Casual Listener
  • 875 Views
  • 3 replies
  • 0 likes
  • 875 Views
  • 3 replies
  • 0 likes

Song uploaded in wrong Artist

I uploaded my song, and it is not in my name, the song was released in the other artist channel, how to fix that?

  • Newbie
  • I uploaded my song, and it is not in my name, the song was released in the other artist channel, how to fix that?
  • MattSuda
  • Spotify Star
  • 1646 Views
  • 1 replies
  • 0 likes
  • Sony
  • 1646 Views
  • 1 replies
  • 0 likes

Marantz MCR610 Account Anomaly and Connect Function

I can access my premium account simultaneously on my Marantz and on my pc how come, I thought this was not possible? As a follow on the Spotify Connect function does not recognise the Marantz when using the on pc version of Spotify

  • Newbie
  • I can access my premium account simultaneously on my Marantz and on my pc how come, I thought this was not possible? As a follow on the Spotify Connect function does not recognise the Marantz when us...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Can't obtain playlists or Friend Feed on desktop app and web player?

I have just obtrained a new laptop, and when I try to sign into Spotify via Facebook through the app itself, I get a "503 Service Unavailable" error. If I sign in via email, I do not have access to my playlists or friend feed. When I sign in through ...

  • Newbie
  • I have just obtrained a new laptop, and when I try to sign into Spotify via Facebook through the app itself, I get a "503 Service Unavailable" error. If I sign in via email, I do not have access to m...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 369 Views
  • 2 replies
  • 0 likes

Playlist disappeared on TV

I have spotify on both my galaxy s7 and vizio smart tv. A week ago my playlist were on both then yesterday and today the playlist is no where to be found on my tv. This is where I listen to music the most. I pay for the premium and have the only acco...

  • Casual Listener
  • I have spotify on both my galaxy s7 and vizio smart tv. A week ago my playlist were on both then yesterday and today the playlist is no where to be found on my tv. This is where I listen to music the...
  • esmith087
  • Newbie
  • 1947 Views
  • 4 replies
  • 0 likes
  • phone
    TV
  • 1947 Views
  • 4 replies
  • 0 likes

Solved!! Can't add music to collaborative playlist I created.

I created a playlist with anindividual last summer and removed myself or something when they made me mad. This person randomly adds songs still and I can't even respond with a song or follow my own playlist again -.-. Playlist Name: DJ Ease My Mind. ...

  • Casual Listener
  • I created a playlist with anindividual last summer and removed myself or something when they made me mad. This person randomly adds songs still and I can't even respond with a song or follow my own p...
  • elledubby
  • Casual Listener
  • 1032 Views
  • 1 replies
  • 0 likes
  • Other
  • 1032 Views
  • 1 replies
  • 0 likes

What happened to my playlists, saved albums, Discover Weekly???!!!

I logged in today into the (free) web player and ALL of my saved music, ALL of the playlists I have created and Discover Weekly are GONE! Nothing. What the **bleep** happened?

  • Newbie
  • I logged in today into the (free) web player and ALL of my saved music, ALL of the playlists I have created and Discover Weekly are GONE! Nothing. What the **bleep** happened? 
  • tmccool1
  • Roadie
  • 330 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 330 Views
  • 2 replies
  • 0 likes

Potential Help for Content Editors

Hello, on a number of occasions I've identified errors in cataloguing that I'd like to flag up for Spotify content editors, but there's no means to do so in the current version. As an example, if you search for "Lineout" there's a single artist page,...

  • Regular
  • Hello, on a number of occasions I've identified errors in cataloguing that I'd like to flag up for Spotify content editors, but there's no means to do so in the current version.    As an ...
  • Hubo
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • Other
  • 404 Views
  • 3 replies
  • 0 likes

Issue with empty playlists on my Marantz na11 s1

Something has changed in the Spotify app recently, because I cannot get Playlists on my Marantz. Logging out, factory reset does not help. Playlists show empty.Spotify - fix this asap, as I will be quiting premium if I cannot play it on my hifi stere...

  • Casual Listener
  • Something has changed in the Spotify app recently, because I cannot get Playlists on my Marantz. Logging out, factory reset does not help. Playlists show empty. Spotify - fix this asap, as I will ...
  • gitdom
  • Newbie
  • 538 Views
  • 1 replies
  • 0 likes
  • iOS
    Web Player
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! No playlists on Review Tab, Button "Toplists" doesn't work

Hi,I have a problem. After buying a premium and logging into the application, my app stopped displaying playlists on main page (Review Tab). Also, when I click "Toplists" button nothing happens. When I click "New Titles" nothing wants to load. I can ...

  • Newbie
  • Hi, I have a problem. After buying a premium and logging into the application, my app stopped displaying playlists on main page (Review Tab). Also, when I click "Toplists" button nothing happens. Wh...
  • MattSuda
  • Spotify Star
  • 852 Views
  • 4 replies
  • 1 likes
  • 852 Views
  • 4 replies
  • 1 likes

Sharing a link/account info

Does anyone know if sharing a link to someone gives them my username? I sent a link to a song for my son to his counselor, I don't know if they are on spotify, but I guess I like a little bit of privacy... and didn't want to share my account name.

  • Casual Listener
  • Does anyone know if sharing a link to someone gives them my username?  I sent a link to a song for my son to his counselor, I don't know if they are on spotify, but I guess I like a little bit o...
  • MattSuda
  • Spotify Star
  • 13795 Views
  • 1 replies
  • 0 likes
  • 13795 Views
  • 1 replies
  • 0 likes

Solved!! Roku search no longer working

When I search in the Spotify channel on my Roku I get a Error searching (code 16.1) message. I've restarted the device and unintalled and reinstalled the channel to no avail. Any thoughts? thanks.

  • Casual Listener
  • When I search in the Spotify channel on my Roku I get a Error searching (code 16.1) message. I've restarted the device and unintalled and reinstalled the channel to no avail. Any thoughts? thanks.
  • MattSuda
  • Spotify Star
  • 22883 Views
  • 184 replies
  • 20 likes
  • Other
  • 22883 Views
  • 184 replies
  • 20 likes

Solved!! No more Play Queue?

I am not liking the new Spotify web player design...Why is the play queue gone? Also, it's much harder to navigate through. Please bring back the old design as it was much better.Thanks.

  • Casual Listener
  • I am not liking the new Spotify web player design... Why is the play queue gone? Also, it's much harder to navigate through. Please bring back the old design as it was much better. Thanks.
  • clarenceofficia
  • Casual Listener
  • 1650 Views
  • 7 replies
  • 0 likes
  • Web Player
  • 1650 Views
  • 7 replies
  • 0 likes

Roku 4 Spotify sound problem (Distortion)

I have two Roku 3s (1st gen) and decided to replace one of them with a new Roku 4 to power my new 4K TV. However I'm experiencing bad distortion, almost like Spotify's output is too "hot" (aka too loud), when playing some tracks on Spotify (Pandora, ...

  • Casual Listener
  • I have two Roku 3s (1st gen) and decided to replace one of them with a new Roku 4 to power my new 4K TV. However I'm experiencing bad distortion, almost like Spotify's output is too "hot" (aka too lo...
  • Beartunes
  • Regular
  • 3338 Views
  • 10 replies
  • 0 likes
  • music
    Other
  • 3338 Views
  • 10 replies
  • 0 likes